Went in three weeks ago to look at the Corolla crossover. I'm told they don't have any at the dealership. Ok I leave my number so I could be contacted when one arrives. Three weeks later still nothing. I have plenty for a down payment a credit score in the 800's and I'm ready to buy. Looks like it's going to be a Subaru for me. read more

Hello my dear costumers , I really wish I could rate zero but it doesn't give you that option. I just wanted to come on here and say that I came in for a check engine light I had a terrible experience here which is why I would never ever ever never never in a lifetime come back to this location, there are a few good people. The service drivers are very excellent and the advisor named Sharmeta was very kindly to proceed, helping me get through the rest of my service while picking up my car they will get over on you. They will overprice you and the technicians are not honest and do not keep their word they covered up their tracks just to get more money from me, I spoke with the tech manager, Brian he was the same way not a trustworthy man. They do not keep their word and they do not treat customers as well to make sure that they are fair and doing the right thing for us customers. I really advise you guys to really take my review in consideration Nathan Kieffer was such a A hole towards me the entire time of him being in my advisor he kept throwing sarcasm jabs and would talk over me without understanding me. He made me wait for two hours without telling me that I can go to another advisor in the most rudest disrespectful way, he was also not making sense at all and clearly does not know how to take notes very good and he does not know how to listen he thought he knew what he was talking about, but did not. He tried speaking on my behalf when he's clearly not a technician. He had too much to say when he's not even a technician I want to say so much more, but I am trying to move on from this chaotic place and move on graceful fully with my life. This was the most worst experience I've ever had with a dealership and I hope and pray nobody has ever or will ever go through what I went through. Thank you, but no thank you never again also they do not do refunds even if your problem is not solved or fixed. They did not fix my car. They tried to get over on me and made excuses of why my car was not fixed plus while trying to charge me 500$ more which is what I ended up paying for the problem to be fixed and solved, but no, of course not the problem was not solved and they wanted to charge me another $600 for the same issue might I add so if you are not smart, please be smarter if you're gonna deal with these kind of people to act the way that they acted and handle the situation was so disturbing it makes me wanna barf, not only barf, but I already cried. And he also hung up on me while trying to discuss and fix the matter because I'm not a problematic person at all. I communicated very well and I made sure they took the proper precautions of notes and information that was given. read more

its next to impossible to make an appointment. i waited on hold for 10 min and got transferred 2 times and then they hung up on me twice. not sure how they can advertise award winning service department. read more

This place is AWSOME FOR SERVICE!!!!!!! If you own a Toyota you want to have it serviced here!!! Hats off to the to the family who owns this dealership. read more

posted June 10, 2022 in google review. Avoid this toyota dealership at all costs. Do not buy a car here. They don't care about their customers at all. I bought my vehicle there in cash back in March 19, 2022 and as of June 10, 2022, I still don't have my title, plates and registration. The temporary registration I have with them only lasts for 31 days after the purchase date. I am driving in North Dakota as a North Dakota resident. I am always under the threat of being pulled over and getting a ticket for not having registration of this vehicle. I contacted them (including Melanie Schiller, their title and registration person, Nate Laudenbach the sales person and ALEX DARSOW, their finance person) through email, I get no response. I called their employee who handles title, Melanie Schiller and I get no call back at all. They just wanted to make the sale and nothing else. I am filing a complaint against the Toyota dealership to Toyota corporate and I am also consulting my lawyers to see what are my legal options. update as of June 11, 2022 2:08 pm: I just got a phone call from Alex Darsow with the phone number 3202532581. He begged me to delete this google review and just sweep it under the rug. He said this review has been brought to his attention and made him look bad. He said he will follow up with the North Dakota DMV and the third party company they are using for the out of state title and registration. He said he will make this issue a "top priority" after this google review was probably brought to his attention by the his boss or the owner. So I have to resort to wasting my time writing this google review, in order for him to make time to "help me"" with my problem; this is after the fact I have already emailed him, Nate Laudenbach and Melanie Schiller about this issue multiple times and got no response. He did say that he saw my previous emails and just decided to do nothing about them. This sounds like incompetent customer service and damage control and him trying to put out the fire and save face. In addition to that, he said the third party company they are using for out of state registration and titling processing only sent my paperwork to North Dakota DMV back in April 19, 2022 which is extremely late because my temporary plates and registration only lasts until April 21, 2022. So this third party company they are using is very slow and incompetent. Alex Darsow and anybody in this Toyota dealership didn't even have the decency, courtesy and the professionalism to inform me beforehand when they knew that my state registration and vehicle title is substantially late in terms of how process should be. I had the impression that I would have my title and registration before my temporary title and registration expired; apparently that's not the case. I would have never bought a vehicle from them If I knew I would have this bad experience. He said they have been using this third party company for the past 3 years and he has no issues using the third party company; knowing how slow or incompetent the third party company they are using and they will keep using this company in the future. He is basically trying to say that this is not their fault. He just wants to wash his hands clean and have me delete this google review and make him look good. read more

I brought my Toyota Prius in for a diagnostic test and they figured out what was the problem. The only thing I didn't like was they over charged me with parts that aren't expensive. Not only that they had my Prius unfinished for 1 month. After that I decided to take my car somewhere else because this dealership only cares about money and not the customers. AVOID THIS DEALERSHIP AT ALL COST. NOTHING GETS DONE ON TIME. read more

I had my car serviced there on 12/07/2023. Just a basic oil change and tire rotation on my Lexus. I used to go to the Lexus dealer but wanted something closer to home for basic service so sometime back, when I talked with the Lexus dealer, they suggested I go to Toyota dealership in Waite Park. So that's what I have been doing when needed. On the above mentioned date I asked my advisor, Sharmeta Hendricks about an issue I was have with my tire pressure display function. When I picked up my car she explained that the tech said that is typical of that tire pressure system, he has one just ike it and that's how they work. Needless to say I didn't feel that was right, but what do I know, and old lady driving her car trying to keep everything in working order. After a few days of it still not working I called them and was told to leave a message, said no one could take my call right now because they were busy. I was ok with that and left a message by end of day no return call so gave it another day and never a call back from my service advisor Ms Hendricks. I then called my Lexus dealer in Wayzata and explained to him what was going on. He talked with me at length and explained how it works and the information I was given was not correct and in fact he said if need be the Toyota service department can call them and ask to speak to the Technologist specialist. After calling Toyota and always getting transferred to leave a message today I said NO I need to speak with someone because my calls are not returned. She graciously put me trough and the lady who answered, if I'm honest didn't sound to happy about taking me call. My advisor who I had asked for was not going to be in for a few weeks. Anyway I explained my problem she asked me when it was cold and I answered all the time. So after explaining what Lexus had told me "when tires are rotated on my Lexus there is a button that has to be reset easy fix takes a minute to do" she said I would have to bring my car in and they were very busy and couldn't get me in until 12/29. I asked to reset a button I can't get in sooner she said no and my answer was that is not acceptable. I'm sorry I didn't get her name but I did inform her that if that's the type of service I'm going to get, I will be going back to Lexus. I also will suggest they think twice before recommending anyone for service at St. Cloud Toyota. read more

St Cloud Toyota is one of the best car dealerships in the area. My husband and I were looking for a new car. We went to one place and the sales staff laughed at our low budget. We went to Toyota and were treated like royalty. The sales man Rob was not high pressure and worked with our budget. He showed us one vehicle that was out of our budget. When we said no to that one, he was fine and wanted to find something that could work better. The car we did find was perfect for us. I would recommend St Cloud Toyota to anyone for the car buying process. read more

Both incompetent and-- what's worse-- deceptive. On a Saturday in August, 2020, during a hot seller's market for used trucks, I talked with polite internet sales employee Mitchell about a used Toyota Tacoma which St. Cloud Toyota was advertising on their website without photos. I asked Mitchell about the lack of photos and was told the Tacoma would remain for up to 3 weeks in their body shop for repairs, but he had photos of it on his phone. After Mitchell sent me those photos, I elected to purchase the vehicle subject to a mechanic's inspection. I asked what the total fees would be and Mitchell said $125. When I observed that the website disclosed in fine print a $485 processing fee, Mitchell said that was inexplicable, inaccurate, and he would bring it to the attention of management. I said I wanted the breakdown of the numbers emailed to me. He said he would do so. (I never received that email, nor any other). I provided my credit card information over the phone to Mitchell and he said the $500 deposit would be run the next Monday. Mitchell personally placed a "reserved" tag on the vehicle in the garage so that nobody else would sell it. The next day the truck's advertisement disappeared from the St. Cloud Toyota website. Five days later, having received no communication from St. Cloud Toyota about my vehicle despite assurances that I would, I contacted them by phone for a schedule update and also because I needed to know whether the passenger seat was a "fold-flat" style (an EBAY auction was underway on a set of heavily discounted, expensive, leather seat covers that would only work on a fold-flat seat, so time was of the essence). I left an email, I left a voicemail . . . no response. The EBAY auction now only had 15 hours remaining. So the next day, day six, I called the body shop and asked the person there to just walk into the garage and check on the passenger seat for me. She said she would do so and call me back. She never did. I called several more times that day trying to reach Mitchell without luck and without a call back. Then I called and asked to speak to the sales manager. On one such attempt the receptionist didn't even know who the sales manager was! Ultimately at the end of the day I received a call from a new person who explained that Mitchell was no longer my point of contact, and that he had been assigned as my salesman. I explained the passenger seat detail and asked that he go see if the seat folded down flat or not. He said he would, but never did. The EBAY auction ended and I couldn't even bid on the seat covers since nobody ever answered my basic question about the vehicle's passenger seat. Then, the next day, the smarmy, insincere sales manager, Mr. Vance, called me and explained that they had already promised the vehicle to somebody else so I couldn't buy it. Throughout his canned, corporate, formal apology, Mr. Vance yawned bewilderment that such a snafu could occur. His tone did not match his words, and no explanation was ever offered nor promised. Meanwhile, I had spent many hours over six days researching and planning a trip to Minnesota involving a plane flight and journey by light rail, bus, and UBER to get to the dealership, not to mention the trip back to my home in South Carolina. Furthermore, I experienced an opportunity cost of another candidate vehicle which was sold to somebody else during the week I waited on St. Cloud Toyota to repair "my" truck's tailgate and update me about a delivery date. I believe the truck was NOT, in fact, pledged to somebody else before me, because such a circumstance is so basic to the operations of any dealership-- any retail business, for that matter-- that the explanation rings hollow (particularly without the provision of any detailed explanation, which sales manager Mr. Vance did not provide). Mr. Vance assured me that he would follow up with a timeframe for when my $500 would be refunded. He, of course, never followed up at all; it was left to an underling to do that dirty work for him. Communication with this dealership was consistently bungled, unwieldy, contradictory, and the only way my dealings with them could have been worse is if I had flown all the way to Minnesota only to be told that the vehicle was already gone. Thankfully that did not happen but I still suffered a huge waste of time and also an opportunity cost for a substitute truck. Ultimately I believe the dealership reneged on the deal either because they overspent on repairs, or else an insider surmised he could sell the truck for more money elsewhere. If dishonesty and poor communication is what you look for in a merchant, then St. Cloud Toyota may be the perfect fit for you. read more

Jeff Pagel and D'arcy are good to work with there. Hands down a good dealership.

Extremely courteous, patient and helpful sales staff. No pressure and joyfully answered any questions that I had. Got a great deal on a vehicle that I really can use and I'm very happy! Top shelf business all the way. read more

St. Cloud Toyota - Thank You SC Toyota!! - Car Dealers Near Me - Waite Park, Minnesota

Was looking at a car there, first contact I thought the kid was just young, but he isn't just young... he is really bad at his job. When I decided I didn't want to pay what they were asking he didn't want to discuss any other prices and just stopped answering me. I certainly will not give them my money! SO many dealerships out there, why deal with one who hires crappy sales people? read more

We've worked with a couple of salesmen here, and have had our vehicle serviced here. Our salesman, Jeff, was great. No pressure whatsoever. It was a pleasant car buying experience. I've had good service here as well, but will say that their prices tend to be a bit higher. We've been very pleased with the vehicle we purchased here, and would definitely consider purchasing another. read more

Great car buying experience. Straight forward pricing, friendly service, and a top quality dealership! My sales person did not pressure me, and the transaction was smooth. Would definitely recommend to others and will return when I need my next car, excellent job! read more

Go talk to Darcy and you will end up bringing a Toyota home! He is very friendly and great to work with there. Also don't forget to see his drawings. He is a unique salesman on earth! read more

Clean and nice environment for car buying. Sale people are nice. The guy closing out the sale is very anteseptic and unfriendly. Fire him.

I purchased my 2010 Prius from Saint Cloud Toyota and was pleasantly surprised by all the help I got. With no pressure, my salesman Mark set me up with a satisfying test drive. After testing the Prius he sat me down and walked me through all the steps to becoming a new Prius owner, including an excellent financing promo they were running. He has stayed in contact with me after the sale answering all my questions. I would highly recommend St Cloud Toyota to anyone purchasing a new or used vehicle. read more

I'm the new owner of my first Toyota vehicle. I recently purchased a Rav4 and just love it. Jeff from St Cloud Toyota was especially helpful, patient, and kind. He helped me with vehicle comparisons and answered all my questions making sure this would be the right fit for me. Once the sale was final I wasn't left to figure out a thing; he was right there with follow up. If you're looking for a new vehicle St Cloud Toyota is the dealer to check out. read more

We recently purchased a RAV4 from St. Cloud Toyota. This was an extremely positive experience. Jeff, our salesperson, was a great aspect of this experience! He was courteous, friendly, and considerate. He matched a vehicle to meet our needs, was able to answer all our questions, and was very knowledgeable of the model and features of our vehicle. He was extremely patient with us as we test drove multiple times! The staff helping with the paperwork was very thorough, knowledgeable, and professional as well. What a top notch dealership! read more

We have purchased 4-5 vehicles from St. Cloud Toyota...a pleasant experience EVERY time. The sales and service staff is always phenomenal. Highly recommend because of both the "products" they sell and the service they provide...they go way above and beyond. If they don't have specifically what you are looking for on the lot, they will find it for you - even at a great price!! read more