Four days before my friend's appointment we came in for a starter estimate. Joe at the front desk…read moretold us there would not be a charge for an inspection. The printed estimate listed a few items like brake pads but no inspection fee. When my friend's car was towed in she asked them to check the starter, brake pads, and a couple smaller items. Later she got a call saying it was not the starter but the battery. She agreed to replace the battery parts and labor only. She was never asked to approve any inspection fees. When we came to pick up the car there were two inspection charges added, one for $9.99 and one for about $40. My friend reminded Joe he had said there would be no charge. I confirmed I had heard him say this. Instead of simply addressing it, Joe said things like "you guys are looking for free stuff," cut my friend off several times by putting his hand in the air, and even took a phone call while speaking with us. He removed the charges only after we pressed him. When we came back later because my friend had dropped her chapstick, Joe looked at us and said to another employee, "They're probably here to say something's wrong," while staring. We had not even spoken yet. We are two Black women in St. Cloud and the way we were treated was mean, dismissive, and unprofessional. This is not about wanting something for free. It is about being charged only for what was agreed to and being treated with basic respect. I hope management addresses this so no one else has to experience it.

we did not know what was wrong with our vehicle only that it sounded really bad. we had it towed…read moreto Tires Plus. We knew that car was older and that we did not want to put a lot of money into it to fix it. We received a call and they told us that the cost would be around $1,100 so we decided to go ahead and fix it. We went to pick it up and they did not fix the issue!!! instead they told us it would need to be fixed by the dealership but charged us $900 for what ever they did. WE DID NOT WANT TO PUT MONEY INTO THIS VEHICLE!! now we are down $900 and have to go to a dealership to put money into whatever they will do. YOU SHOULD HAVE TOLD US YOU CAN'T FIX THE WHOLE THING! we wouldn't have worked on the car at all! Tires Plus CANNOT be trusted!

I had a timing chain go out on my Ford 150. Brought it into their Sartell location and they fixed…read moreit. Took them 3 days to do because they had to keep ordering parts. Once it was finally complete, it broke before I even got home. They had to fix it again. After that, I immediately had an oil leak and had to have that fixed. Next visit, they said I had another oil leak but I had already paid over $5000 to them for the other repairs and could not afford it at that time. I then started to have a large pool of oil on my garage floor so I had to borrow money to get the second oil leak fixed. When I bought it in, they said they couldn't find a leak and argued with me because I was somehow stupid for thinking a large pool of oil on my garage floor would be from a leak and they had already told me on a previous visit there in fact was a leak. Brought it back a week later and then they said there in fact was a leak. More money for those visits. I spent over $3000 to have oil leaks fixed which I am pretty sure were related to their terrible work on the timing chain. I no longer go there after years of service. Better off going to a dealer since they charge the same amount. When I spoke to the manager, he did not care. Just writes to me "Have a good day."

GO somewhere else…read more Vehicle would not start, had it towed to Granite city tire and auto, Sartell Minnesota. I was told it was a fuel pump... Was quoted over $800 for repairs??? Called FRIEDRICH's AUTO, Rice MN and was quoted nearly $200 CHEAPER... when I asked Granite City Tire and Auto if they could reduce the price a little just to make it comparable... They said, "NO".... it's amazing that Granite City tire and auto is NOT willing to take even $50 off a bill in order To be competitive in the area... Can tell you that they have lost a customer for LIFE! And I will NEVER refer anyone to this establishment again. Lesson learned, shop around, and be careful of reviews placed by their own employees to make them seem better than they actually are. Overpriced! You've been warned!!!

From the minute you walk in to the minute you leave you know you are in a 1st class repair…read morefacility. The service you receive is the best in the st cloud area. The front desk personal are former repair techs so the advice you get is true and not inflated. Honest work at an honest price. Great experience.

From the owner: Full automotive shop domestic and import. Towing available…read moreWheel Alignment Brake Work Tune up Transmission U haul service offered Pre owned car sales

Driving home from The Cities after visiting family for Labor Day weekend, we had the misfortune of…read moreexperiencing a flat tire! My husband changed to the spare, and we went to work looking for a place to repair the flat on Labor Day. Thankfully, Firestone was open, and were very friendly and quick in repairing our tire at a very reasonable rate! We went and ordered Starbucks and by the time we had our order filled, the tire was done! Dan was very helpful and kind and made our dilemma turn around quickly! Great asset to the company!

They continue to charge for service they do not provide. I feel like I have to watch them the…read morewhole time they have my car so they don't screw it up worse. I will NEVER trust them with my car again!

My Mom and I came in because the tires on her car were really low. They checked all four tires for…read morelow air, did a test on one of the tires to see where the air leak was, gave both of us a free pop and offered to drive the car out of the garage for us - all for free! They were also very courteous to us. Excellent service! I was very impressed.

First time customer for an oil change. Very satisified because:…read more Clean waiting area with free refreshments Rotated the tires included with the oil change Multi-system check on all fluids, tires, wipers etc. No pressure to sell additional products/services - just friendly advice. If this sounds fake it isn't, I was very impressed.

Keith and Kevin in the auto center are amazing! I really do not have any reason to go anywhere…read moreelse! 11/10!!! Keep up the great work! :)

I wanted to order pizza ahead at the cafe but no one ever picked up the phone. I even tried calling…read moreon two different days. I also tried calling the customer service and no one picked up either.

Scott and his wife just recently purchased this building on Roosevelt. Scott had been working at a…read moreshop over by the St. Cloud public library. He has been our mechanic for about 8 years now and we have always been extremely pleased with his work. He has several years of experience and he knows what he's talking about! If he gives you his professional opinion on something LISTEN!

From the owner: If you are looking for a local auto mechanic that can provide outstanding customer service, then…read moreyou have found the right place. At Preferred Service and Repair we can do it all from oil changes to tire rotations and all the general car/auto maintenance in between. Come see us today.