I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.

My mother has been a resident at St. John Paul for 10 months. She is 97 years old. She is so well…read moretaken care of. The nurses and aids are so kind and compassionate. Richard, Ketty, Cathy, Doris, Gin, Maui and others tend to all the residents needs promptly. Debbie, Vinny,Marianita the recreation staff not only keep everyone busy they help in at lunchtime. Whether it is assisting with meals getting whoever needs extra condiments drinks, etc.. I truly enjoy interacting with residence. I feel like all are family to me. Just a hello or smile goes a long way I love Sister Frances and Rose, Father Milan, and all the lay people in the church. Many thanks to all. Maureen.

Floor nurses and CNAs are overworked. Unit managers never offer to help or even ask if we need…read morehelp. Medications aren't being ordered for patient. Nurses aren't putting in orders correctly. Turnover of staff is huge. Agency workers make up 50% or more of their staff. Poor pay for staff. Lots of favoritism. Employees talking in other languages other than English on units. Makes some families who visit uncomfortable.

This is a great place when choosing assistance senior living care! They are very kind and caring…read morepeople who always make sure to put your needs before others. The executive director, Lidia Ayala and the other staff members were very caring and formed a warmth among the community that they created for the people living there. Although right now COVID is very tough in the air they work hard to put in guidelines to help protect the safety of their patients and those who live there.

From the owner: The Village at Brookfield Common in Brookfield, CT offers Assisted Living and Memory Care…read more Residents enjoy personalized, needs-based support, chef-prepared dining, and engaging daily programs. With welcoming amenities and a dedicated team, our community helps residents stay connected, supported, and involved.

I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

I wanted to take a moment to recognize and thank the staff at Putnam Ridge front Desk Receptionist…read moreMalika and the Apple Memory Care Unit Nurse Jessica, Brede (Case Manager) and all the Aides for the wonderful care they provided to my mom Brenda during her six-day respite stay. After having a very difficult respite experience at another facility last year, I was extremely nervous about trying again. As a caregiver, leaving someone you love in the care of others is not easy. From the moment we walked into Putnam Ridge, I felt a difference. We were warmly welcomed, the facility was clean and smelled clean, the residents were well cared for, and everyone we encountered was friendly and spoke to us. I talked to my mom almost every day while I was away, and hearing how strong and comfortable she sounded gave me a sense of peace I did not have last year. For the first time, I was actually able to relax on vacation knowing my mom was safe and being cared for. To the staff of the Apple Memory Care Unit, thank you for caring for my mom and for giving this caregiver something just as valuable: PEACE OF MIND. Respite care is not only about caring for our loved ones. It allows caregivers to rest, recharge, and breathe, knowing the person they love is in good hands. Thank you, Putnam Ridge. This experience meant more to me than you know.

Like all rehab centers, careful and thorough investigation is necessary…read more Of course, sometimes this can't be done. Putnam is a mixed bag. Mostly good people who care, but not all. Use whatever resources you can muster. There is an ongoing process of profits v. patient care.

*Since my honest review that I left 2 years ago was hidden from their Google account, I will leave…read moreit on their Yelp where it can't be deleted: This workplace struggles with poor leadership and pervasive workplace politics. During my time as an employee, I observed one colleague who frequently gossiped about coworkers, while the management team appeared severely underqualified and disorganized. A major overhaul of the leadership and operations is desperately needed. For those considering placing loved ones here, I strongly encourage thorough research and exploring other options. Based on my experience, I would never entrust the care of a family member to this facility. For potential employees, I recommend carefully vetting the environment before accepting a position. While there are some positives, this workplace is not suited for everyone. Training lacks consistency due to conflicting methods from different trainers. Additionally, Ashley, a manager, often displayed passive-aggressive behavior and demonstrated poor conflict resolution and interpersonal skills. The absence of clear rules and direction further compounds the challenges. Proceed with caution.

Good Lord the new management and owners that took over this place turned it into trash…read moreunprofessional should not be running this place at all. The previous owners were a delight Caring family The new ownership is no we're close to them. Wouldn't trust my family or dog in their hands.

My father moved into Church Hill Village about 10 months ago. His experience living in the…read morecommunity has been everything our family hoped it would be. The staff are experienced and compassionate. They have been instrumental in making him feel welcome and comfortable. There is an active community at Church Hill Village with a choice of activities that has helped my dad meet new people and get settled in his new home. The food is wonderful too!

Church Hill Village has gone above and beyond during COVID-19. From keeping seniors in the…read morecommunity happy and engaged all the way to keeping current residents and staff happy and healthy.

I came to Meadow Ridge for Independent Living over 11 years ago and have enjoyed it thoroughly for…read moreall these years. The residents are very welcoming - I knew no one when I came. The staff is so friendly and helpful. There are numerous activities - internal movies, speakers, and performers as well as trips outside to museums, concerts, sports happens, and local live theater productions. This past December & January I was in Ridge Crest, our on-side rehab facility. For the 2 months I was there I enjoyed great care, good food (3 delicious meals a day), and excellent physical therapy. My laundry was done daily and my room was dusted and vacuumed daily as well. I felt so spoiled by the attention from aides, CNA's, and RN's that it was hard to leave when I was well enough to return to my apartment. I received help in my apartment from Western CT, Home Health, from aides from Bridge Star Agency, and PT Therapists from Ridge Crest for the few weeks that I needed help. It is certainly wonderful to live in a place where such care is available on premises and where friends can easily visit. Ridge Crest felt like an extension of home - not a strange scary new place where there were no familiar faces. My decision to move to Meadow Ridge in 2007 was one of the best decisions of my life.

Very unprofessional place to work starting with Brianny the director of harbor and the traditional…read moreside, the nurse Marianne on the 3-11 shift is very rude to the other employees that work there she also talks about residents in the nurses office amongst others present referring to the residents as "nasty, and disgusting" if this is the kind of place you want your family to stay at do it at your own risk but do not recommend for anyone to have family stay here let alone to work here unless you want to deal with the unprofessionalism and disrespect from the staff and nurse.

Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!