Maplewood Stony Hill, Bethel has been a lifesaver for my mother-in-law. She is safe and loved and…read morethey know her as Family does. Through this pandemic when everyone was kept out, we were kept in formed and we know that she felt safe. Although she does not know who we are, she knows she is loved. she was petrified to leave her home for decades and lose all she loved. Because they took the care to find out who she was and what she liked, they balanced family visits and healthcare with letting her know that this was her home. We could not have made a better choice for her. . Thank you to all the dedicated caregivers

New management at Maplewood at Stony Hill has proven that they are more than competent to maintain…read morethe level of care my father-in-law requires. Between Lauren, the new Executive Director and Sian, the Residential Services Director they have explained and set in motion a wonderful care program for our loved one. We had many concerns and they have all been addressed to our satisfaction and understanding. I believe the hands on approach these two ladies have shown is exemplary. Thank you for "saying what you are going to do and most importantly doing it!".

As an employee I can honestly say the commitment to the health and well-being of the residents is…read moreour primary concern. Staff consistently go above and beyond to provide support to all. Staff often stay after hours or come in on days off to do the extras - getting residents special needed items, meeting family from out of town, etc. I love being a part of this wonderful community.

Crosby Commons has been a God send for our Father. The staff prides themselves on giving the best…read moreservice to all of the residents. It's a family type of atmosphere. Lori Pisani and her staff are exceptional. When COVID hit our nation, the staff's dedication, care and incredible compassion during these incredibly tough times, was amazing. We knew our Dad was safe, well cared for and in the best possible place for him. I can't imagine what we would have done if our Dad was still living on his own. These are especially difficult times but knowing our Dad is at Crosby is such a relief to us. We look forward post-vaccine with the resumption of activities, the gym and guest lecturers. Thank you Crosby Commons!

My 89 yo father has been a resident at Ridgefield Station in the Memory Care Unit for approximately…read more9 months as of this writing. Of course, this is always a difficult decision for the family, but, Ridgefield Station has made this process and my father's transition as easy as possible. The staff provides excellent care and the perfect balance of allowing resident independence, while still providing proper oversight. All of the staff that deals with my father (and by extension, the family) has been very kind and caring. While there are many factors that go into making a decision of this magnitude, I would say that for the items Ridgefield Station controls, they do an outstanding execution of a tough job.

My mother has been at Ridgefield Station, Compass Memory Care for 2 years and it has been…read morewonderful!! The team is caring, competent, and go above and beyond in their kindness to this population. I "pop in" often, always seeing residents engaged in activities, or relaxing in front the of fireplace (electric, of course), or sitting together in the dining room. The Compass Care facility is bright, modern, beautifully furnished, and full of natural light. Unlike others I toured, there no dark hallways or corners with residents slumped on sofas and chairs with no supervision. I cannot imagine a better place for these very special loved ones. I am an extremely demanding person, especially when it come to family, aren't we all, and Ridgefield Station is tops in my book.

Lovey place. Terrific surroundings for residents They're…read morealways getting looked after The CNA ratio could be higher Only worked there to earn my CNA last year.

Outdated dilapidated and overall unprofessional demeanor of staff. Very sad environment and…read moreunfortunate for one to have to put their loved one in a facility like this.

I wanted to take a moment to recognize and thank the staff at Putnam Ridge front Desk Receptionist…read moreMalika and the Apple Memory Care Unit Nurse Jessica, Brede (Case Manager) and all the Aides for the wonderful care they provided to my mom Brenda during her six-day respite stay. After having a very difficult respite experience at another facility last year, I was extremely nervous about trying again. As a caregiver, leaving someone you love in the care of others is not easy. From the moment we walked into Putnam Ridge, I felt a difference. We were warmly welcomed, the facility was clean and smelled clean, the residents were well cared for, and everyone we encountered was friendly and spoke to us. I talked to my mom almost every day while I was away, and hearing how strong and comfortable she sounded gave me a sense of peace I did not have last year. For the first time, I was actually able to relax on vacation knowing my mom was safe and being cared for. To the staff of the Apple Memory Care Unit, thank you for caring for my mom and for giving this caregiver something just as valuable: PEACE OF MIND. Respite care is not only about caring for our loved ones. It allows caregivers to rest, recharge, and breathe, knowing the person they love is in good hands. Thank you, Putnam Ridge. This experience meant more to me than you know.

Like all rehab centers, careful and thorough investigation is necessary…read more Of course, sometimes this can't be done. Putnam is a mixed bag. Mostly good people who care, but not all. Use whatever resources you can muster. There is an ongoing process of profits v. patient care.

The administration and staff at Gardner Heights has been amazing. I was struggling with the next…read morestage of life while working full time and trying to care for a parent with more and more health complications. After a stint in the hospital for dehydration and weight loss do to loss of appetite, Mom was transferred to Gardner for her short term rehab. It was then discussed and determined that she required a higher level of care than what I would be able to provide at home myself and the Administration assisted in completing the paperwork to transition Mom to a full time resident. Dreading the difficult discussion with Mom I got right to the point and said that I started the paperwork to keep her at the facility and she looked at me and said "Good, I'm happy about that." Even she realized that she needed the care she was being provided and accepted that she was in the best place for her and that is was not the same as her last 100 day stay at a different facility where all she wanted to do was leave. While the facility does show its age, you need to remember not to judge a book by its cover. The feeling that your elderly mother is happy and cared for mor than makes up for aesthetics.

My 89 y.o. father had a two week stint at Gardner Heights Apple Rehab last month after a being in…read morethe hospital for a few weeks prior. He was brought there on a stretcher, but after two weeks of physical therapy, he was up and running again (ok, maybe not running, but he was walking again). I was impressed with the progress the staff made with my father's rehabilitation. My interactions with the staff were positive and informative. My father actually enjoyed his stay here and liked the staff. Overall, it was a positive experience.

My mother has been a resident at St. John Paul for 10 months. She is 97 years old. She is so well…read moretaken care of. The nurses and aids are so kind and compassionate. Richard, Ketty, Cathy, Doris, Gin, Maui and others tend to all the residents needs promptly. Debbie, Vinny,Marianita the recreation staff not only keep everyone busy they help in at lunchtime. Whether it is assisting with meals getting whoever needs extra condiments drinks, etc.. I truly enjoy interacting with residence. I feel like all are family to me. Just a hello or smile goes a long way I love Sister Frances and Rose, Father Milan, and all the lay people in the church. Many thanks to all. Maureen.

Floor nurses and CNAs are overworked. Unit managers never offer to help or even ask if we need…read morehelp. Medications aren't being ordered for patient. Nurses aren't putting in orders correctly. Turnover of staff is huge. Agency workers make up 50% or more of their staff. Poor pay for staff. Lots of favoritism. Employees talking in other languages other than English on units. Makes some families who visit uncomfortable.

Terrible experience having our elderly loved one here after hospitalization. Apathetic "care" and…read moreat times more like basic warehousing. Uncaring, robotic nursing staff, under-responsive supervisors & administrators. It was a nightmare watching our family member languish there while no amount of polite advocating seemed to make any difference. They appeared to be understaffed at most times, and the staff who were on duty were not always trained in the use of the medical equipment needed by our loved one, so we usually had to wait for the nurse supervisor on duty assist, or sometimes other professional therapists who weren't round the clock coverage like respiratory therapists, when we'd have to wait much longer for help. They always had an excuse as to why the persons on duty weren't trained on that equipment ... learned early on that here, like at some other facilities but not all, nurses on duty assigned to direct patient care are all LPNs or PCAs so that is why - some equipment requires RNs or RTs who are fully trained. So sometimes the shift supervisor on the floor who was the RN would have to do the hands on, and they were always so busy so it would have to wait, etc. Too many cost saving measures being employed that poorly affected the patients; more than obvious. Would never recommend. Such terrible memories here for our family.

I was a patient at River Glen for physical therapy after a hip fracture that didn't require…read moresurgery. I am very happy with my experience there. The staff was wonderful, attentive, kind, and really nice people. This includes all staff I encountered--nurses, CNAs and nursing techs, physical therapists, housekeeping, kitchen and nutrition staff, maintenance, and administrative and medical personnel. The facility is extremely well maintained and clean. Food was very good and ample portions, and special requests were accommodated. Physical therapy was very effective--staff was very encouraging and respectful of my limitations, working toward progress and not over stressing. Nurses and techs were great. Personable and professional. I would go there again.