Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!

New management at Maplewood at Stony Hill has proven that they are more than competent to maintain…read morethe level of care my father-in-law requires. Between Lauren, the new Executive Director and Sian, the Residential Services Director they have explained and set in motion a wonderful care program for our loved one. We had many concerns and they have all been addressed to our satisfaction and understanding. I believe the hands on approach these two ladies have shown is exemplary. Thank you for "saying what you are going to do and most importantly doing it!".

My grandmother died after being found unresponsive at Maplewood stony hill! RUN!! Check the immense…read moreamount of complaints against them at The State of CT Dept. of Public Health. They have been found guilty and are NOT in compliance with safety checks or communication. My grandmother was found covered in vomit and mucus for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved one, they care about the money. They falsely reported giving her medications...but the time stamps were 3 DAYS AFTER SHE PASSED! They worked so hard to cover up many of their actions after her death. Don't walk away....Run. Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

My 89 yo father has been a resident at Ridgefield Station in the Memory Care Unit for approximately…read more9 months as of this writing. Of course, this is always a difficult decision for the family, but, Ridgefield Station has made this process and my father's transition as easy as possible. The staff provides excellent care and the perfect balance of allowing resident independence, while still providing proper oversight. All of the staff that deals with my father (and by extension, the family) has been very kind and caring. While there are many factors that go into making a decision of this magnitude, I would say that for the items Ridgefield Station controls, they do an outstanding execution of a tough job.

My mother has been at Ridgefield Station, Compass Memory Care for 2 years and it has been…read morewonderful!! The team is caring, competent, and go above and beyond in their kindness to this population. I "pop in" often, always seeing residents engaged in activities, or relaxing in front the of fireplace (electric, of course), or sitting together in the dining room. The Compass Care facility is bright, modern, beautifully furnished, and full of natural light. Unlike others I toured, there no dark hallways or corners with residents slumped on sofas and chairs with no supervision. I cannot imagine a better place for these very special loved ones. I am an extremely demanding person, especially when it come to family, aren't we all, and Ridgefield Station is tops in my book.

My mother has been a resident at St. John Paul for 10 months. She is 97 years old. She is so well…read moretaken care of. The nurses and aids are so kind and compassionate. Richard, Ketty, Cathy, Doris, Gin, Maui and others tend to all the residents needs promptly. Debbie, Vinny,Marianita the recreation staff not only keep everyone busy they help in at lunchtime. Whether it is assisting with meals getting whoever needs extra condiments drinks, etc.. I truly enjoy interacting with residence. I feel like all are family to me. Just a hello or smile goes a long way I love Sister Frances and Rose, Father Milan, and all the lay people in the church. Many thanks to all. Maureen.

Floor nurses and CNAs are overworked. Unit managers never offer to help or even ask if we need…read morehelp. Medications aren't being ordered for patient. Nurses aren't putting in orders correctly. Turnover of staff is huge. Agency workers make up 50% or more of their staff. Poor pay for staff. Lots of favoritism. Employees talking in other languages other than English on units. Makes some families who visit uncomfortable.

As an employee I can honestly say the commitment to the health and well-being of the residents is…read moreour primary concern. Staff consistently go above and beyond to provide support to all. Staff often stay after hours or come in on days off to do the extras - getting residents special needed items, meeting family from out of town, etc. I love being a part of this wonderful community.

Crosby Commons has been a God send for our Father. The staff prides themselves on giving the best…read moreservice to all of the residents. It's a family type of atmosphere. Lori Pisani and her staff are exceptional. When COVID hit our nation, the staff's dedication, care and incredible compassion during these incredibly tough times, was amazing. We knew our Dad was safe, well cared for and in the best possible place for him. I can't imagine what we would have done if our Dad was still living on his own. These are especially difficult times but knowing our Dad is at Crosby is such a relief to us. We look forward post-vaccine with the resumption of activities, the gym and guest lecturers. Thank you Crosby Commons!

I am a hospice volunteer and have visited patients at Brighton Gardens. The caregivers there are…read moreattentive and kind and the patients I see are always clean and dressed with their hair combed. The facility is well kept. Much nicer than other assisted living residences I have visited.

In mid summer my mother became extremely ill in her hometown of TR NJ and after a lengthy…read morehospitalization and rehab we were forced to make the difficult decision to relocate her up to CT near us. My mother had no input in the selection due to her illness and because we told the rehab facility we were not interested in leaving her in NJ they decided to discharge her with little notice to our family. Dylan was extremely accommodating and met my sister and I on a Sunday. He arranged for someone from Sunrise to observe and document her condition at the NJ rehab and jumped hoops to help us move her quickly. Yes, there are a few unfavorable reviews we saw on the web but we checked the DPH licensing web and checked on things like service or health violations as part of our decision to move mom to BG. They bent a rule and let us move her on a holiday weekend since we had to get her in sooner when the NJ facility gave us two days notice of a discharge date of Friday before labor day. As my mother has improved, she has come to consider this her home with new friends. The staff have been kind and considerate of her recovery and care. They give her choices in her wardrobe selection and activities since she is wheelchair bound at this point. She loves her meals and feels happy, much happier as time passes, AJ, the ED has answered each and every question that we come up with, is very responsive and the receptionists are so helpful. We decided at the 11th hour of closing up her house to bring up her kitty after the first month who is also elderly and the staff has been wonderful with Timmy. I hope in considering choosing BG you will visit and check all sources, talk to staff and tour the facility. You will see for yourself that many factors go into a big decision with what is best for your parent or family member. We have found all the staff to be courteous and considerate and right down to the Director of Facilities, who responds quickly to complaints if any. The fact that Mom is close to myself, my two other siblings and we can see she is happy is a bonus. That and the friends I have made with other resident's family members. For our family it is a win win all the way around. And, then....let me tell you all about Bear........

NeelI'm was so nice. She was very thorough Came on tlime and was sorry I was leaving but wished…read moreme lluck at rehab if I go home I hope I get home care service. also the front office was also very nice when I called to advise that I no longer needled the service

I want to give a big thank you to healthcare connectors and their team of nurses and physical…read moretherapist who have helped me tremendously since being on home care services. I want to thank my nurses Eddie and Victore, and my therapy team Ashley, and JJ, I can recommend their services to anyone who is needing some extra help

After 50 years in their beloved home it became obvious that my parents would do better in an…read moreassisted living facility. It was a daunting and emotionally difficult task for everyone in the family. Thank goodness for Atria! Our first interaction was with Frank Mastrone, the Community Sales Director. Frank listened attentively and understood our challenge. It was clear that he wanted a positive experience for my parents. There was no pressure or pushy sales pitches and we all felt comfortable throughout the process. I'll start with the facility: it's beautiful. The large and nicely appointed lobby opens on to the lounge, which in turn opens to the garden. Besides seating areas and paths around the flower beds, the garden has a fountain, koi pond and play area for the grandkids. It's lovely. The dining room is bright, spacious and the flowers and table linens give a sense of elegance. And the food! Wow! They had us at the appetizer. In addition to the dining room, there's a nice bistro with sandwiches, salads and snacks. We looked at one and two bedroom apartments as well as a studio. All were bright, fresh, airy and nicely furnished. My parents selected a west facing one bedroom unit and their sunset view is amazing. My dad enjoys the afternoon games and both enjoy the exercise and tai chi classes. They haven't yet availed themselves of the movie theater (super comfy) where there's a daily matinee and evening show, but they have enjoyed the concerts and live performances. Everyone on staff is friendly, knowledgeable and very caring with the residents. The nursing staff is attentive and really on top of the details; I'm very grateful for their care. Denese Brooks, the Executive Director, takes a personal interest in the family's experience and has been very helpful in figuring out logistical issues. I'm so happy that my folks are at Atria! I live on the opposite coast, so knowing that they're safe and well cared for is a big relief. More important, however, they are happy, comfortable, enjoying themselves and making new friends. It's pretty great. Olga P.

My wife and I had more than 40 years of wonderful living in near by Old Greenwich when our lives…read morewere changed by her increasing challenges. Upon the recommendation of medical professionals my daughter and I embarked upon a search for the best possible answer for the help we need. We found it at Atria Stamford. After some months I can say without reservation that this has been a quality of life saver for us. Staff members from Denese the Manager to Frank, France and many others. Everyone is so patient and care oriented. This place is superb.