I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.

The Gardens is inadequate assisted living facility. The nursing staff is completely incompetent and…read morewill just send residents to the hospital when they don't know what to do. They have insufficient caregivers available and very limited staff on weekends. They may seem reasonably priced but will charge for every care visit and hire additional outside help without your knowledge and then bill you for it. Very poor management. Do NOT go there!

The Gardens assisted living has been such a wonderful place for my mother. There are 24 hour aides…read moreon staff and they know all the residents since it is a small facility. The aides are warm and caring and help my mother with her medicines as well as bathing and dressing. They also encourage her to participate in activities and check on her throughout the day. Its given me a secure feeling knowing that she is safe and taken care of at all times. She loves it and I highly recommend The Gardens for anyone who is contemplating assisted living for themselves or their loved one.

I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

This is a great place when choosing assistance senior living care! They are very kind and caring…read morepeople who always make sure to put your needs before others. The executive director, Lidia Ayala and the other staff members were very caring and formed a warmth among the community that they created for the people living there. Although right now COVID is very tough in the air they work hard to put in guidelines to help protect the safety of their patients and those who live there.

Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!

I have read almost all the other reviews about Putnam Ridge. All I can say is that you should throw…read moreaway the best reviews and the worst and use common sense. and read between the lines. No facility is perfect in every respect but you have to understand what goes on there. I've seen the aides working and always using the utmost of care and patience with everyone, even those that don't deserve the kindness they are receiving. I've seen families make demands which can be outrageous. Now, my take on this: The staff is very attentive to all needs and run a clean, attentive operation. I've heard residents yell to nobody in particular to 'Get me out of here!', 'I want to go home', 'Who the hell are you?'. Patients with mental deficiencies are handled in the best way possible with the maximum of patience. I could never have the same level of patience as these aides possess. The food is properly prepared according to the dietary needs of each person. The aides maintain a clean room and bed for everyone and patiently answer questions as the family asks. I noticed that at all levels, time was spent with me to assure my questions were answered completely. I found the highest level of professionalism and courteous response from all departments. Nobody ran from me upon seeing me approach from down the hall knowing I probably had questions to ask. Breda showed outstanding patience with me to make sure I understood the answers and requirements from Medicaid which can be a nightmare at times, same with Elise. Veronica always put me on the right track to getting my questions answered and issues resolved making the contacts for me. Vivienne in rehab made sure my friend received the proper rehab, Lopita and Daria, the head nurses for the ward, made sure my friend got his meds and attention when needed. Even the nurses and aides in the most difficult ward, Apple, maintained a high level of expertise in handling some difficult residents. There were others but it's needless to go on. Yes, there may be problems that occur, as at any home, but it must be remembered that there are about 160 residents here that all need some level of attention. The home does not go into a panic when a resident yells that his drinking water isn't cold enough. The place is well run and much better than the other homes I've visited. I must rate this home as 5 Stars, representing the highest level of care. R.

My friend was here for in-house rehab after surgery. He claims he didn't get sufficient rehab and…read morenone on some days. They are short staff. He needed to stay longer but because of the insufficient staff left early. He said it was a "hell".

New management at Maplewood at Stony Hill has proven that they are more than competent to maintain…read morethe level of care my father-in-law requires. Between Lauren, the new Executive Director and Sian, the Residential Services Director they have explained and set in motion a wonderful care program for our loved one. We had many concerns and they have all been addressed to our satisfaction and understanding. I believe the hands on approach these two ladies have shown is exemplary. Thank you for "saying what you are going to do and most importantly doing it!".

My grandmother died after being found unresponsive at Maplewood stony hill! RUN!! Check the immense…read moreamount of complaints against them at The State of CT Dept. of Public Health. They have been found guilty and are NOT in compliance with safety checks or communication. My grandmother was found covered in vomit and mucus for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved one, they care about the money. They falsely reported giving her medications...but the time stamps were 3 DAYS AFTER SHE PASSED! They worked so hard to cover up many of their actions after her death. Don't walk away....Run. Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

My husband used the Skilled Nursing unit for 2 weeks. The administrative group at Bethel…read moreHealthCare was wonderful. They helped me understand my options and offered good solutions. What was not good was the care my husband received. I was there every other day, and I left each day dissatisfied with his care on the "ward". Also I paid for PT and OT services 5 days a week each. They did not give that care. He was lucky to see either of them a couple times a week. I complained but it did not change. AND I was billed for all the days that he did not get care. By the time he left the facility, he was so weak that he could barely stand. It took a month of at-home services to recover from the inactivity while he was in the facility

The care there for elders is awful. The nurse on the night shift talked to my mom with such…read moredisrespect. I removed my mom from there AMA and got her into a wonderful facility. This was back when Covid was going on so hopefully they are under new ownership by now. I wouldn't want anyone else to deal with such heartache of a loved one.

*Since my honest review that I left 2 years ago was hidden from their Google account, I will leave…read moreit on their Yelp where it can't be deleted: This workplace struggles with poor leadership and pervasive workplace politics. During my time as an employee, I observed one colleague who frequently gossiped about coworkers, while the management team appeared severely underqualified and disorganized. A major overhaul of the leadership and operations is desperately needed. For those considering placing loved ones here, I strongly encourage thorough research and exploring other options. Based on my experience, I would never entrust the care of a family member to this facility. For potential employees, I recommend carefully vetting the environment before accepting a position. While there are some positives, this workplace is not suited for everyone. Training lacks consistency due to conflicting methods from different trainers. Additionally, Ashley, a manager, often displayed passive-aggressive behavior and demonstrated poor conflict resolution and interpersonal skills. The absence of clear rules and direction further compounds the challenges. Proceed with caution.

Good Lord the new management and owners that took over this place turned it into trash…read moreunprofessional should not be running this place at all. The previous owners were a delight Caring family The new ownership is no we're close to them. Wouldn't trust my family or dog in their hands.