I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.

Floor nurses and CNAs are overworked. Unit managers never offer to help or even ask if we need…read morehelp. Medications aren't being ordered for patient. Nurses aren't putting in orders correctly. Turnover of staff is huge. Agency workers make up 50% or more of their staff. Poor pay for staff. Lots of favoritism. Employees talking in other languages other than English on units. Makes some families who visit uncomfortable.

As with all nursing homes the staffing is an issue. There are not enough workers to cover all the…read moreopen shifts. This causes delays in response time to call bells. The meals served are better then 4 other rehab centers I've been a patient in. Activities are available and quite varied. Cards, cooking groups, movies, crafts etc. You can be as busy as you want to be. PT staff does a good job at rehabbing patients that are willing to put in the effort.

The actual hands on care is wonderful - very compassionate nurses and aide staff. But the office…read moreis highly inefficient and the business manager is extremely rude. Didn't start out that way but that's where it is now. This is a for profit organization and they have cut staff over the last 3 1/2 years so that the poor nurses and aides are worked off their feet. They cut all kinds of nice things they used to do like holiday lunches for the patients - and the food is pretty mediocre. But for the inefficiency of the office and the rudeness of same I would say try somewhere else.

Dr. Trowridge is amazing and so was my therapist. What made me stop going was the front desk staff…read more My check in and out process was always a negative experience. They were rude, condescending and unfriendly. The last straw for me was when I had to cancel an appointment because my sons school had an emergency early dismissal and I was told I'd be charged a late fee. Such a shame but I'll take my chances elsewhere. There is no room for bad customer service especially in a rehabilitation setting where people are already sick and having a hard time. Such a shame.

Rather than discuss my pain and his suggestions for treating it, Dr. Trowbridge talked to me abut…read morereligion. He had a picture of Jesus on his office wall and I felt like I was back in Sunday school. This was like no other doctor appointment I ever had and, when I returned to tell my internist, (who referred me) what happened, she was shocked. It was very uncomfortable and I left with no treatment at all. I did, however get the completely out of nowhere lecture on religion which I found so incredibly inappropriate. Dr. Trowbridge eventually suggested physical therapy at his office, after trying to sell me vitamins, I had had enough and never went back. He told me that "if you really want to get better, you will buy these vitamins." Another health care professional told me they were manufactured by him and his wife and many people were pressured into buying them. I could not believe the whole experience with him and the doctors who refer to him didn't know this is how some people are treated when they are sent there. I left in more pain than when I entered due to the headache being there gave me.

Several days before the Corona Virus became a topic of any sort, I moved my mother to Ridge Crest…read moreat Meadow Ridge due to declining health. This was a very difficult decision as it was going to separate my mother from her husband. However, as I would soon learn, it became the very best choice I could have made. From my initial conversations with the Admissions Nurse Daneen, my mind was put at ease by her expertise, her overwhelming compassion and complete sense of caring about all aspects of the move. Soon after the move, I met Danielle, the head nurse of the wing where my mother was placed, and found the exact same wonderful and comforting set of values in her (I am able to talk with Danielle daily to get updates on my mother's condition). This was followed by the rest of the staff, who, again, continue to impress me in every way. Then the word of the Corona Virus made the news. Ridge Crest under the direction of Kim Held, the Director of Nursing, took decisive and immediate action and locked down the facility to all visitors. This was far in advance of other nursing facilities,and has played a pivotal role in keeping the facility safe. This meant my mother's husband and I would no longer be able to visit her. However, once again, the Ridge Crest team stepped up. They understood the social and emotional toll this would take on their residents and their loved ones. Through the staff's loving and compassionate ways they put the residents at ease, as well as their family and loved ones. I am able to be in regular contact with the nursing staff by phone, my mother via FaceTime (set up by the staff). I cannot imagine a better, safer, more professional and loving place to have placed my mother. Ridge Crest is simply an outstanding facility.

I wrote a review 4 years ago when my mom became a patient. Unfortunately, 4 years later my mom…read morepassed away.Prior to her passing, the staff in the second floor were compassionate, loving and caring both to my mom and to my family There are no words to express what this meant to my famiLu. The staff became our family as we all spent alot of time there during mom's illness especially. The staff in nursing, housekeeping, nutrition and rehab were so gracious and loving to our mom and to us. It was difficult to adjust after mom's passing and Jen the social worker offered her suggestions regarding dealing with our grief. I would recommend Salem Hills to anyone looking for a warm, loving, caring safe environment for their loved one Thank you again to all the wonderful nurses Melissa, Lauren, Gabby, Christina, all the aides Daniella, Lourdes the wonderful staff in Rehab housekeeping especially Janet who was so wonderful to mom, the nutrition department, Jen, Christian. Thank you you all were such an integral part of our lives for ;4 years Stephanie Massi and the family of Mickey Rowan

Excellent staff all around and care giving - Facilities are clean and well kept - Recommended highlyread more

Note: This review on Google was taken down, because it was flagged by the Blue Sky staff. Very…read moreSHADY! Anyway, Blue Sky brings up very mixed feelings. The folks were well intentioned and caring but not very detailed oriented. Communication always seemed to be an issue, and my medications were never quite right. The individual therapy was fine, and the groups were hit or miss, depending on who facilitated. The life coaches were just unreliable but nice and well intentioned. My biggest reservation involved our dependence on rides to the store, appointments or to the clinic. Being on time always seemed to be an issue, and schedules would change at the last minute with no communication. I intended my stay to be a six month treatment experience but only completed one month. That's all I could take. I was discharged and transferred to a sober living facility but foolishly decided to continue with Blue Sky IOP for "treatment continuity". I lasted 3 more weeks before reaching the end of my rope. Overall, Blue Sky was a learning experience and like most such services, it's exactly what you make of it. I sought to make the best of my time there but was very glad to leave and finally cut ties completely. UPDATE: Today, I am working on 3 years sobriety and remain hopeful about long term recovery. Now that some time has past, I definitely see how Blue Sky was a major challenge in my post treatment recovery, but I plugged into another program and learned from that whole ordeal. Others have been helped, so like that unwritten Taylor Swift song we'll never hear, "Maybe It's Me". Best wishes to all seeking a sober life!

Honestly this place is amazing!! The staff there is wonderful and I couldn't have asked for a…read morebetter team (Jackie and Heather). This place helped me actually get through my traumas with both groups and individual work!! The life coaches were great as well, very kind and caring to each client. And the night staff were always willing to talk (which I loved) If im being honest this place really saved me and I talk about them often. Such a great place to be and get help!!

Went for a somewhat rare condition and not only resolved the issue but had a very thoughtful person…read moreof helped me devise simple ways to maintain. Definitely recommend.

Excellent staff. Extremely skilled and very kind and helpful. I felt like the staff explained…read morethings very clearly so I could understand why we were doing each excercise. Even the support staff have been incredibly accommodating with scheduling and very friendly. I've never been to such a helpful and supportive physical therapy place. 100% recommend.

Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!