Please be careful about their sales practices. They make a number of claims and then walk them back…read morewhen your loved ones are already settled there. My loved one ended up losing a ton of weight, was neglected and had to go to the hospital because he could barely move from not eating. He is finally starting to be his old self at the rehab facility that he is in. Please skip this place. They will also raise prices so the sticker price is not what you end up paying.

If you care about your loved one do not put them here. Staff yells at residents and are not kind…read more Aisha the Lifestyle Manager is horrible and terrible at her job. Emails not returned and proper info not given. Horrible attitude as well. You are promised things prior to signing lease that don't happen after lease is signed. People are not well cared for or groomed regularly. This place seems extremely unorganized and poorly managed. There is at least one current lawsuit against this place for negligence. Do some research and you will find it. Buyer beware!

My mother was at Windsor for just over 100 days recovering from a hip fracture. No place is…read moreperfect - for instance, although I saw all the other patients eating it, my mother would just not eat the food. Also, in the beginning communication from family to staff, to different shifts wasn't perfect, but every one desired to and worked to improve it. However, I am very grateful for the care and attention my mother received while staying at Windsor. The most important thing for me was the care and kindness of the staff. It is truly commendable that people who are essentially strangers are willing to take on any task, from cleaning a patient, dressing them, helping them get around and even tending to their bathroom needs and many other things. I'm sorry if I leave out some names, but I must thank Mitch, (assistant head of nursing) who has a beautiful spirit, Robyn (social worker par excellance) Bastian and Raquel (physical and occupational therapy) very professional and fun, the wonderful, upbeat Sandy (activities), nurse Jesse and also nurses Mikaela and Heidi, assistant nurses Bhagmattie, Ms. Serum and Micheline (tough names). Our family is deeply grateful for the care you provided! Also, a shout out to David (director) who strives to create a true family atmosphere.

What can I say about Windsor Park? I thought that since it is a smaller facility, it would have a…read moreleg up on the competition. Let's start with the food. Food is almost always cold. For two months straight I had cold pancakes, cold scrambled eggs and one sausage. Two if I was lucky. Oatmeal which I did not eat. Lunch wasn't much better. An unrecognizable meat, veggies and mashed potatoes. Sometimes one, two or all three were cold. Dinner was much of the same. That is not to say that there were a few good meals. Real chicken and fish. Spoke to Dietary a few times about the food. Things would change for a day or two then fall back to the usual fare. Staffing. They always seem to be working short-staffed. Especially the 3pm to 11pm shift. There would be only two CNAs and no nurse or supervisor on duty. Less staff means a longer wait when you use the call bell. Supplies seem to be limited to a certain number per patient (3 - 11 shift). The staff is always scrounging for supplies. I found the day shift to be the best (7am - 3pm). I found them to be the most caring. You could tell who was there because of the paycheck and who was there for the patients. I all of the staff could use a refresher course in privacy and sensitivity. We are all not deaf or senile. Because we are in the facility does not mean that we list our minds when we came through the door. I would keep my curtain closed and the daytime nurse had a habit of just pulling the curtain open without warning. I finally had to speak on it. I just wanted a heads up. The therapy that I received was great. Physical and Occupational. I came in not standing let alone walking. My overall experience was a good one because I evolved as a person. The administratiive staff would go to great lengths to solve any issue you might have. There are better and worse facilities and I have been in both. If they would change the food (temperature and variety), retrain the staff, hire more staff and increase supply amounts, they could possibly give other facilities a run for their money. They just need to spend some money to make effective changes.

My mother-in-law lived at The New Homestead Home from January 2024 until May 15, 2025 when she…read morepassed away peacefully in a hospital. Her room was sunny with her own television, bathroom and small refrigerator. She was well taken care of by the New Homestead staff including case managers Shamenie and Felicia and her beloved aides Jasmine and Hannah. She looked forward to seeing them and they doted on her. They were also very loving to me as well. Jamilah arranged her transportation to and from doctor's appointments and the times she had to go to the hospital. They were always in touch with me and the director Steven could not have been more reassuring, compassionate and responsive to any of my questions and requests. I did not worry about her there. Yes, they could use an upgrade in carpets and even the menu but none of that is a complaint because Peace of mind is everything.

Should be zero stars. Terrible place especially for those who are mentally &/or physically…read moredisabled. Much difficulty getting monies owed refunded.

Good available staff when needed but the physical structure has to be improved well enough to get…read morethe proper balance of the good patients and staff

My family was informed by Sanford Manor Adult Assisting Living Facility, Flushing, NY that they are…read moregoing to discharge our 30-year-old daughter in 30 days into a homeless shelter. Our daughter will not be able to live correctly in a homeless shelter. She needs 24 hours care, she is not able to take care of daily living skills having a Bipolar Schizoaffective disorder. They want her to sign papers on Monday 23, 2023 to start the discharge process. I do not understand how this place is supposed to help people with mental issues and just throw them in the street. They mentioned they are looking for a better place but if they do not have one in 30 days she goes to a homeless shelter. How can our health system do this to people who can not help themselves? Their reason is they can not handle her mental illness behaviors, so they send her to a homeless shelter. It takes a lot of time to find another facility, a lot of paperwork 30 days is not enough. She deserves to be treated with dignity, she did not ask to be mentally ill. Our daughter needs someone to give her meds and make sure she's doing the needed thing to live correctly. As her family we can not provide her with this, we tried very hard but we needed serious help. Plus, we are older now and can not keep up with her behaviors like a full-staff facility can. If she goes into a homeless shelter we will lose her to the streets, and without her meds, she will not be alive long. Plus, Mayor Adams talked about our city and mentioned the issues of the homeless and mentally ill being disregarded, how can this be right? Can someone please help us or give suggestions? We are looking for a lawyer that handles cases like our daughter's or a Supervised Support Housing Facility that deals with mentally ill adults, We agree she needs a more Supervised Facility but we need more time to locate one for her. Insurance is Medicaid We just reaching out for Lawyer or Supervised Support Housing Facility Thank you All

Do not send your loved ones here. Medical care here is satisfactory. They told me they'd help my…read moremother within six months of rehab but rather kept sending her out to hospitals until she died... Their care team was selling lies about how great their care will actually be; when in reality the facility is run down, overcrowded, their staff is unsociable with patients, and they're ultimately only interested in milking insurance money from them.

This place is a joke. Stay far away for the sake of yourself and your family member…read more My poor grandmother who passed away last week had a miserable time here. I had finally arranged to move her out of this place but it was too late, she didn't make it. 1- There are NO SPANISH SPEAKING STAFF. There was one staff that BARELY spoke Spanish and she was there maybe once a week. This is ridiculous. Queens is the most diverse borough in the world and Spanish is the number 2 language of the US of A, how do you have no Spanish speaking staff? This cause their staff to keep on saying that my grandmother refused to do a lot of things. BS! She didn't know what you were saying!!! 2- Don't be fooled by the nice floor level when you walk it. My grandmother was in "floor 1" (up one flight) and the place was a hot mess. It smelled like poop and piss AT ALL TIMES. Hospitals and other rehab centers that I've been to NEVER smelled this bad. 3- Staff were not helpful. After taking all of my complaints to the supervisor little was done. My grandmother was showered only once after I persisted on requesting it. My grandmother clothes was stolen, and finally in the last couple of weeks my grandmother had two horrible falls because she called and screamed for staff to take her to the restroom and no one would. So she would try to get there herself (after the rehab people encouraged her to walk) and she feel badly. This place is disgusting. I can not recommend this place to anyone.

If you are an active older adult looking for a warm community, a safe environment, lovely…read moreaccommodations, stimulating activities, tasty and varied meal options, and access to transportation options that free you from depending on a car, then you might consider Flushing House. I have been a resident for a few months now and I highly recommend it. The location is extraordinary. It is on a quiet street, but two blocks from the hustle and bustle of downtown Flushing with its many stores and transportation options. Manhattan is an easy commute, just a 5-minute walk to the LIRR station and a 15-minute ride to Penn Station or Grand Central. I work part-time in Manhattan, and I've never had an easier commute! Queens College, with its plays and excellent musical offerings, is a quick ride on a nearby bus. Flushing Town Hall with its stellar jazz program is four blocks away. The beautiful Flushing Library is an easy walk, as is Macy's and one of the best pizzerias in Queens. Here at Flushing House itself, there are many interesting offerings - book club, language clubs, exercise programs, both domestic and foreign movies, and a lovely rooftop atrium that is open 24 hours a day. There are many food options at each meal and, once you realize all the choices you have ( on and off the menu) you can always find something you like. One can pick up meals and take them back to one's apartment, but the communal dining room has been a way for me to meet other residents and make the acquaintance of some lovely people. The staff is kind, hardworking and understanding with residents (even when a resident might be cranky!). My apartment is very sunny, clean, and comfortable, and weekly housekeeping is included. If you are an active older adult wondering what the next step in life should be, come to one of the frequent open houses that Flushing House hosts and see for yourself. You may find, as I did, that it is a lovely place in a great location with a price that is very reasonable considering all that is included.

BEWARE! DO NOT SEND YOUR LOVED ONES TO THIS PLACE! We put a $5500 deposit down for the waitlist…read morefor a 1-bedroom apartment on 2/14/26 but told them to take us off the waitlist on 4/22/26 since we no longer needed it. They were supposed to refund our deposit within 6-8 weeks. It's been almost 3 months, numerous phone calls, emails, texts and still no refund check!!! NYS has a 14 day law on refunding security deposits! This is ridiculous! Are they running a legit business or are they running a scam??? Now, no one calls back or returns emails. I have filed a complaint with the state attorney general's office and I will be taking Flushing House to court. If they are so shoddy in administration, how could they possibly be doing a good job running the independent living facility? I am just glad we decided not to put my elderly parents here. There is something not legit going on in this facility. If I can give them a 0 star, I would. 1 star is too good for them.

It's taken me over 8 months to write this review. My father died shortly after staying at this…read morefacility for respite. He stayed at this facility for a total of 8 days in which he gained over 30lbs in fluids from edema. No one could tell me why the edema was not noticed, none of the family members or emergency contacts were notified of change in condition, and when we tried to follow up there was no answers and we didn't even get a I'm sorry or concern that someone who was a patient at this facility was in intensive care for fluid overload and passed away. I write this because I've lost greatly making the worst decision to trust Sutton gardens with caring for my loved ones.

Atrocious. I got there to visit my partner. No phone calls. I was not permitted inside. Their…read moredoorbell set off an emergency fire alarm. There was a room full of catatonic looking elderly folk (no offense) staring emptily at one another in a circle. My partner had on filthy sneakers that stank of fungus. His toenails had turned deep yellow from the fungus they let fester there. He had no cane. They couldn't find his hearing aid which he is completely dependent on and affects his balance. Someone claimed they give him walks, his legs have Peripheral Artery Disease and they had large swollen bubbles of possibly retained water. My partner seemed groggy, distant and depressed. They have a yard but the place is like an abusive prison. What kind of assisted living place keeps a deaf man for 12 days without a hearing aid. My guess is one with no doctors or much medical staff. Skip this jail. If you know of someone here, pull a Shawshank redemption and break them out. They claim to charge $3,800 a month for this place. WHO are they kidding!!! Notice there's almost no pictures and their activities calendar stopped in 2017 !! It's not an assisted living facility, it's a warehouse.

My mom stayed here for 2 months last year and had a very good experience. Could the place be…read morecleaner ? Of course , any place could be cleaner . The staff were very pleasant and helpful, when they weren't being called in 5 different directions. It's not necessarily their fault that they are short-staffed or that some patients have very high needs. We left there ready to continue recovery at home, so mission accomplished. I felt the need to post because I didn't want all the negative reviews to unfairly bias anyone's decision in going to Pavilion.

ABSOLUTE WORST PLACE EVER!!!!!! I had to take my dad out of this place and they completely botched…read morethis discharge procedure and made false claims, about why he was being discharged. My dad came out of that place worst than when he went in. I swear I think they are over medicated individuals every patient in there looks like a zombie. the social worker is completely incompetent and the guy in charge of finance is Cleary unsympathetic to family members.