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    Service for five course luncheon with live entertainment for residents and family
    Raymond N.

    I was on rehab 4th floor since July 2022 and very happy. New residents get a bouquet of fresh flowers as well as an outfit to wear. Carlos the maintenance tech helped me connect my laptop computer. Mary E and Emily two of the CNAs were terrific to interact with as were most of staff. I got VERY QUICK email responses to my concerns from nurse supervisor Tamarra. So quick that when I called her phone she told me that she had already responded before I had time to look. I am now on long term 9th floor and very happy. I am being sent next to an assisted living place. Excellent WiFi in all spaces. Free phone calls to USA/Canada. Your own phone number for incoming calls. Be sure to check the number for incoming as in two rooms the number shown for incoming was wrong. Staff helped correct that. Free daily newspaper and TV in multiple languages. Daily sweep/mop Daily laundry [but sometimes clothes sent to other residents]. You can tell staff likes working here as some have been here more then twenty years. Tiffany, one of the physical therapists commutes from NJ to work here. They have a schedule of events on your room bulletin board that list things to do SEVEN DAYS A WEEK! The recreation director can give further details. Grace, my recreation director even helped me set up my new desktop computer that replaces the laptop that only had 2GB of memory. Dietary needs are taken care of. Renal meals for kidney patients. Diabetics will see that cookies come in sealed packs that say "sugar free". Kosher meals You can ask to make alternate choices to your menu. Dietitian and social worker terrific people to deal with. I am amazed at how accommodating they are. Very responsive to your needs/wishes. Before coming here I was given a list of fifty places to pick from. After reviews by myself and family on the WWW my final pick was Dry Harbor. One time I had to handwrite a list of doctors' appointments because they couldn't find the printed list previously turned in. DH may not be the perfect place; but it is as close to perfection as you can get! I HIGHLY recommend Dry Harbor

    Used clothing that is several sizes too big I have no idea where these came from

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    Wonderful facility, very caring staff, excellent therapy services. Above and beyond services provided.

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    Food is good. [[HIGHLIGHT]]Still trying to get a remote for the TV Until I get a remote, the TV is useless[[ENDHIGHLIGHT]].

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    Page 1 of 2

    Ask the Community - Dry Harbor

    Review Highlights - Dry Harbor

    My 80 year old mother was admitted to Dry Harbor Rehabilitation with serious and crippling anemia from post-surgery internal bleeding.

    Mentioned in 2 reviews

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    Cliffside Rehabilitation & Residential Health Care Center - 5th floor room

    Cliffside Rehabilitation & Residential Health Care Center

    2.4(28 reviews)
    3.6 miCollege Point

    Like many nursing homes, the night shift nurses here are the absolute worst. My loved one's oxygen…read morelevels dropped, and the condition deteriorated to the point that they had to be transferred to NYPQ hospital. Yet, Cliffside failed to notify the family at all. I only found out because the hospital called me, and by the time I rushed there, it was too late--I couldn't be there in the final moments. The night nurses at this facility lack basic professionalism and ethical standards. If your loved one has respiratory issues, this is not the place for them. I strongly discourage anyone from considering this nursing home.

    PSA and WARNING: DO NOT SELECT THIS FACILITY AT ALL UNLESS YOU ARE PREPARED FOR BAD SERVICE! IT IS…read moreNOT 5 STARS! The low rating reviews on Yelp are very accurate. What angers me the most about Cliffside is that I had to drive far for this falsely rated 5 stars facility for no rehab or therapy for the first week you stay there, have to deal with rude staff, get verbally abused/insulted, same race prejudice and bullied everyday that I am there, I was expected to do all the work since they will yell at you for asking them to work or pee too often and they will avoid you on purpose if you ask for help, the facility gets paid by the insurance for the services which I was doing and also get very minimum care. I made a HUGE MISTAKE by not researching at all since NYP Hospital was rushing me to make a selection. I based the decision on New York Presbyterian Hospital's list of recommendations and Cliffside was rated 5 stars. God even gave me signs to NOT select this facility and I ignored several signs (another closer (only 1.5 miles away) rehab was available right away and there was a delay with checking into Cliffside) so my Mom and I have to suffer the consequences. The problem is once a rehab is selected, insurance won't cover the cost for the change and they want patients to avoid rehab hopping. CONS: -Rude staff 99.99% of the nurses/aides are rude, obnoxious and not helpful at all. If you advocate for help, they will take revenge on you, insult you constantly and avoid helping you on purpose. If you are family member visiting your loved ones at Cliffside, they will tell you to take care of your loved ones at THEIR facility. Their excuse is that they are too busy taking care of other patients and you have to do the caretaking work since you are there. It took them quite some time to get the patient's medicine ready too. Dani (don't know her spelling of her name and she never introduced herself either) is one of the rudest nurse I have ever encountered. She doesn't like to be questioned and always have something passive aggressive and insulting things to say or talk back. Hunter Green, Gurung, Shu, Michelle (who is mentioned accurately in other Yelp reviews) and Dani are some of the rudest people I have encountered at Cliffside. Most nurses/aides will not introduce themselves or have name tags on so it was hard to get everyone's names. o -Rehab doesn't start till 1 week later The whole point for my Mom to stay at Cliffside was to get rehab because she couldn't stand balanced. They only evaluate you on the first day and then you never hear back from them. My Mom stayed there for 8 days and had to endure hell the minute we went in till discharge. She only started having short OT rehab session on the 7th day of her stay. I had to walk my Mom around the floor on the 6th and 7th day since I didn't see much improvement with my Mom and she was actually getting worst just lying,peeing and pooping in bed all day. It was my mistake to think that rehab started right away when you checked in. I was told that this place doesn't start till one week later. I don't know what is the point of staying there for at least one week with no rehab except for the facility to get more insurance money. If I had known there was no rehab till 1 week later, I would have requested an even earlier discharge or not even elected to go into rehab after the hospital discharge. -No confidence or trust in staff for good care I have visited my Mom most of the days since I didn't trust that my Mom will get care and know that my Mom will be neglected. We were even locked in the elevator and Dani said that it was known fact the elevator locks up during lunch hour and it was our fault that we didn't know about this known fact. -Old facility and lack of available parking The whole place is old,dumpy and not modern at all. The furnitures are old. There is very little available street parking. You have to arrive early and lucky if you can find one open spot in front of the facility. I usually have to park 2 blocks away and it was still hard to find available spots too. I have heard horror stories about nursing homes and Cliffside proved that nursing home are horrible. PRO: -Social Work Director - Jane (The one star for this Yelp review is for her. Otherwise, Cliffside should really have 0 or negative stars) The only saving grace is Jane who is the social work director. She tried to help us and was more understanding but she cannot control her rude staff. She said to give them a chance. I gave them a chance and it just kept becoming unbearable and painful staying there. Final warning: don't stay at Cliffside unless you are a glutton for punishment. It could be like the roach motel where you check in and they don't want you to checkout.

    Photos
    Cliffside Rehabilitation & Residential Health Care Center - Street view

    Street view

    Cliffside Rehabilitation & Residential Health Care Center - A cockroach crawling up a bed

    A cockroach crawling up a bed

    Cliffside Rehabilitation & Residential Health Care Center - Outside

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    Ozanam Hall of Queens Nursing Home - Sister praying in a chapel at Ozanam Hall

    Ozanam Hall of Queens Nursing Home

    3.3(53 reviews)
    5.2 miBayside

    I cannot share enough kind words about Ozanam Hall of Queens NY. After a recent stroke and a twelve…read moreday hospital stay, my dad went to Ozanam for rehabilitative services. My family didn't place dad there blindly, it was by choice, after weighing all the options. We have a family member who is a long term resident there currently as well as a long time family friend who is there too. They love the care they receive and the staffers they receive it from. Their recommendations were well received. From the moment I entered the front door and was greeted by the front desk attendant Lana, I knew dad was in a great, loving, caring and Holy place. I went up to dad's floor, was greeted by every staff member I passed. Not just on my first visit, but every visit. No matter how busy they were, every single person said hello. As time went on, those greetings were by name. It truly felt like dad was being cared for by loving family. My visits only lasted a week or so as I live about 700 miles away, but my experience and my opinions of my dad's treatment are fact based. He could not have received better care anywhere else. The facility was spotless, well maintained and the staff all love why they do. It takes a special kind of person to do this work. Ozanam is blessed with the best. Ozanam is even updating the rooms one floor at a time. It's nice to see the investment back into the facilities. The office staff was extremely helpful, kind and very communicative. They assisted in every way possible, making the daunting logistics of dealing with the insurance companies a less daunting part of the experience. I could not ask for better! I'd like to name everyone I met there who cared for me dad and assisted my family throughout, but I would have to name every person in the public eye as well as everyone behind the scenes there. By God's plan, my dad, Donald B. declined due to advancing medical conditions. He received great personal care and was treated with dignity up to and beyond when he took his final breath. He passed on Sept 22, peacefully in his sleep. The staffers who knew him were as sad as we are. Thank you to everyone at Ozanam Hall of Queens for all you do for every person in your care every day. May continue to God bless you all. Please keep doing what you do!!! You all are absolutely incredible. Rest easy dad! God's got you!

    It's a beautiful atmosphere for loved ones to recover. My grandmother stayed for two weeks for…read morerehabilitation. My grandmother had good recall and memory. During a visit-she presented a concern about her clothing, and I went to the desk to find an explanation. I tried to speak with the nurse who spent a great deal of time attempting to ignore my presence at the unit desk/counter. After I garnered their attention simply by calling out "Hello Nurse", I discovered they practiced a type of nursing that most people would find objectionable and resist in our modern world. I really thought Nurse Ratchet was a thing of the past- BUT I was wrong. The nurse was rude, and resistant. I believe by the nurse's behavior was a demonstration of a standard and not an exception to the rule. In my protest I was visited by the administration- (DON probably) but that wasn't helpful, but it was packed with an immediate response. I didn't ask for an apology, or any other actions, I just wanted to be informative. The main reason I engaged in the awkward conversation with this administrator, was to reveal something serious but I didn't feel satisfied that it would create change or cause an immediate address. Afterward I felt a pit in my stomach and uncomfortable leaving my aged loved one, defenseless, and feeble in the care of those who didn't mind shouting at me being healthy, robust, and able to voice my concerns. I could only imagine what type of treatment my grandmother had experienced in my absence and how much she'd be willing to tolerate if left alone with unsympathetic staff. I questioned to what extent this behavior and bad customer service presented. I would still recommend it to anyone, because the atmosphere is calm and clean. You can tell it was created out of an abundance of concern for the sick and shut in but the staff is not as compassionate as the facade suggests. I would only recommend it for families that will be an active and present while their loved one stays at Ozanam. Create a shift for loved ones to show up all day or even hire a trusted person to sit and help your loved one while they stay.

    Photos
    Ozanam Hall of Queens Nursing Home
    Ozanam Hall of Queens Nursing Home
    Ozanam Hall of Queens Nursing Home - Check in area after the revolving doors.

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    Check in area after the revolving doors.

    The Grand Rehabilitation And Nursing At Queens - The window in my mom's room dirty!

    The Grand Rehabilitation And Nursing At Queens

    1.9(51 reviews)
    5.1 miWhitestone

    My mother, Annilde DeCenzo, was a resident at The Grand Rehabilitation and Nursing at Queens until…read moreshe passed away on February 20, 2023. Overall, our experience with the facility was a positive one. My husband and I visited almost every day during the year she lived there. There were occasional concerns regarding cleanliness and medications, but when we brought those concerns forward, they were addressed. We were especially grateful to a compassionate staff member who called us late that evening to let us know our mother had entered active dying so we could be with her during her final hour. It is because so much of our experience was caring that I feel compelled to share what happened next. While my husband and I sat quietly beside my mother's bed, holding her hands and saying our final goodbyes, the overnight nursing supervisor entered the room. Without introducing herself, she looked at us and repeatedly stated that because my mother's IV had been discontinued, "you are killing her." We were stunned. We had not made any medical decisions regarding my mother's care. We had simply responded to the facility's call informing us that she was actively dying and that we should come if we wished to be with her. Instead of allowing us those sacred final moments, we found ourselves trying to understand why we were being accused of causing our mother's death. My mother passed away approximately one hour later. Families remember these moments for the rest of their lives. The final hour with a loved one should be treated with compassion, dignity, and sensitivity. Regardless of any medical misunderstanding, this was neither the time nor the manner in which to speak to grieving family members. I share this not out of anger, but in the sincere hope that no other family experiences such an unnecessary and deeply painful interruption during one of the most vulnerable moments of their lives. Despite this experience, I remain grateful to many members of the staff whose kindness and compassion toward my mother and our family will never be forgotten.

    My family entrusted The Grand Rehabilitation and Nursing at Queens (157-15 19th Avenue, Whitestone,…read moreNY 11357) with the care of our mother after she suffered a devastating stroke and brain bleed. She lost vision in one eye, had significant difficulty walking, limited use of her hands, speech impairments, and severe confusion. She was unable to make her own medical decisions, and my sister was legally responsible for making healthcare decisions on her behalf. Before choosing this facility, we carefully read the reviews and viewed the photos on the website. Nothing raised any concerns. Unfortunately, our experience was completely different from what was advertised. The photos do not accurately reflect the condition of the facility. It was dirty, with visible dirt buildup around the windows, filthy floors, and a constant unpleasant odor. One of our most alarming experiences involved my mother's medical decision-making. Despite our repeated verbal and written documentation that she lacked the capacity to make her own medical decisions, the social worker informed us that she scored a "13" on a cognitive assessment and gave conflicting explanations about whether she could make decisions. Despite knowing her daughter was her designated decision-maker, staff attempted to have my mother sign a Do Not Resuscitate (DNR) order. By the grace of God, my brother-in-law walked into the room just as she was attempting to sign the paperwork and stopped it. The facility advertises 24-hour medical care, but that was not our experience. There was no physician readily available to assess patients when medical emergencies occurred. Instead, staff would place a call, and it could take one or two days before a provider responded. During my mother's stay, she experienced three separate medical emergencies. Not once did a physician come to evaluate her promptly after these incidents. The nursing assistants responsible for helping patients with bathing, toileting, dressing, and other activities of daily living were often unprofessional and lacked compassion. My mother was frequently told to simply use her diaper because they were short-staffed rather than being assisted to the bathroom. On multiple occasions, she remained in a soiled diaper for hours before anyone responded. Emergency call lights often went unanswered. There were even times when my mother's call button had been disconnected, leaving her with no way to ask for help. When my mother was first admitted, her bed had safety rails to reduce her fall risk. One day we arrived to discover they had been removed. Staff told us the rails were "illegal" and that the facility was waiting for replacement beds. After the rails were removed, my mother fell out of bed twice. Rather than implementing another safety solution, staff simply shrugged their shoulders. Even more upsetting, after one of her falls, staff scolded and yelled at her, telling her she needed to "stop falling out of bed." No vulnerable patient deserves to be treated that way. During one visit, I discovered someone had drawn a smiley face on my mother's arm with marker. Management and social work attempted to dismiss it by suggesting that perhaps a staff member was trying to cheer her up. I found that explanation completely unacceptable. Patients deserve dignity and professionalism, not to be treated as if they are objects for amusement. Communication with the facility was extremely poor. If my mother was too confused to answer her phone, I would call the nursing station. Most of the time, no one answered any of the phone lines. I left numerous voicemail messages and often waited three to four days for a return call, only to be told they were short-staffed. At one point, the facility even ran out of adult diapers. Our family had to purchase and bring our own supplies to ensure my mother had basic necessities. Many people may ask why we didn't simply transfer her elsewhere. Unfortunately, health insurance does not make that easy. Another rehabilitation admission generally is not covered unless the patient is hospitalized again and qualifies for a new admission, leaving families with very limited options. No family should have to worry whether their loved one is receiving basic care, respect, and medical attention. Our experience was heartbreaking and deeply disappointing. I sincerely hope the New York State Department of Health thoroughly investigates the conditions and practices at this facility so that other families do not have to experience what ours did.

    Photos
    The Grand Rehabilitation And Nursing At Queens - Mold growth on wallpaper.

    Mold growth on wallpaper.

    The Grand Rehabilitation And Nursing At Queens - In my mom's room the curtain completely falling down.

    In my mom's room the curtain completely falling down.

    The Grand Rehabilitation And Nursing At Queens - More dirt in my mom's room!

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    More dirt in my mom's room!

    Dry Harbor - rehabilitation_center - Updated August 2026

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