Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!

The Gardens is inadequate assisted living facility. The nursing staff is completely incompetent and…read morewill just send residents to the hospital when they don't know what to do. They have insufficient caregivers available and very limited staff on weekends. They may seem reasonably priced but will charge for every care visit and hire additional outside help without your knowledge and then bill you for it. Very poor management. Do NOT go there!

The Gardens assisted living has been such a wonderful place for my mother. There are 24 hour aides…read moreon staff and they know all the residents since it is a small facility. The aides are warm and caring and help my mother with her medicines as well as bathing and dressing. They also encourage her to participate in activities and check on her throughout the day. Its given me a secure feeling knowing that she is safe and taken care of at all times. She loves it and I highly recommend The Gardens for anyone who is contemplating assisted living for themselves or their loved one.

Several days before the Corona Virus became a topic of any sort, I moved my mother to Ridge Crest…read moreat Meadow Ridge due to declining health. This was a very difficult decision as it was going to separate my mother from her husband. However, as I would soon learn, it became the very best choice I could have made. From my initial conversations with the Admissions Nurse Daneen, my mind was put at ease by her expertise, her overwhelming compassion and complete sense of caring about all aspects of the move. Soon after the move, I met Danielle, the head nurse of the wing where my mother was placed, and found the exact same wonderful and comforting set of values in her (I am able to talk with Danielle daily to get updates on my mother's condition). This was followed by the rest of the staff, who, again, continue to impress me in every way. Then the word of the Corona Virus made the news. Ridge Crest under the direction of Kim Held, the Director of Nursing, took decisive and immediate action and locked down the facility to all visitors. This was far in advance of other nursing facilities,and has played a pivotal role in keeping the facility safe. This meant my mother's husband and I would no longer be able to visit her. However, once again, the Ridge Crest team stepped up. They understood the social and emotional toll this would take on their residents and their loved ones. Through the staff's loving and compassionate ways they put the residents at ease, as well as their family and loved ones. I am able to be in regular contact with the nursing staff by phone, my mother via FaceTime (set up by the staff). I cannot imagine a better, safer, more professional and loving place to have placed my mother. Ridge Crest is simply an outstanding facility.

This is a great place when choosing assistance senior living care! They are very kind and caring…read morepeople who always make sure to put your needs before others. The executive director, Lidia Ayala and the other staff members were very caring and formed a warmth among the community that they created for the people living there. Although right now COVID is very tough in the air they work hard to put in guidelines to help protect the safety of their patients and those who live there.

I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

My father moved into Church Hill Village about 10 months ago. His experience living in the…read morecommunity has been everything our family hoped it would be. The staff are experienced and compassionate. They have been instrumental in making him feel welcome and comfortable. There is an active community at Church Hill Village with a choice of activities that has helped my dad meet new people and get settled in his new home. The food is wonderful too!

Church Hill Village has gone above and beyond during COVID-19. From keeping seniors in the…read morecommunity happy and engaged all the way to keeping current residents and staff happy and healthy.

I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.