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Spring St Laundry and Dry Cleaning

2.6 (5 reviews)

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Emerald Laundry & Dry Cleaning - FREE!!! Home Delivery Service Available Monday through Saturday.

Emerald Laundry & Dry Cleaning

(39 reviews)

$$

West Roxbury

Decided to go back again and everything has been good . All of a sudden I checked the clothes we…read morehad dry cleaned a few weeks ago and all of the tag (writing) inside the shirts are gone and all the shirts have only been dry cleaned as they are over $ 100 Tshirts . And of course there is no option to give a complaint in the website or email

BAD cleaning service and EXTREMELY POOR customer relations…read more I really don't understand how Emerald Dry Cleaning could receive any positive reviews or ever got onto Shark Tank. I utilized their service on 2 occasions, with both times resulting in clothes that felt only half-cleaned (they had a weird grimy texture after being 'cleaned') and stains were left on one of my shirts. Given their "100% No Risk Dry Cleaning & Broken Button Guarantee" which states that they stand behind every garment they clean 100%, I decided to call and let them know that there were 2 stains left on one of my shirts. I exchanged emails with Joseph G. who informed me that the $3.25 credit for the stained shirt was issued back to my account (I had no way of verifying this though because there isn't an actual account that I could log into, since each order is a separate form). He also indicated that if I'd give them a second chance, they would dry clean my shirt for FREE using a "TARGO" stain remover. I took him up on this offer, only to discover a few days later that the shirt had actually not been dry cleaned (just re-washed), the same stains were still there, and I was charged an additional $3.25 for the second wash. I tried for a week to reach Joseph to correct this error, but with no luck in even receiving a reply. I sincerely hope $6.50 was worth permanently losing me as a customer, but also any future business from people I would have recommended. I HIGHLY discourage anyone from utilizing this service, as there are other home dry cleaning services that can actually do a thorough job (eg, Rinse) and do not deceive you with an empty "no risk guarantee" that actually costs you more money.

Spring St Laundry and Dry Cleaning - laundryservices - Updated May 2026

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