Marko responded to my review pretty quickly. What surprised me was that it wasn't a generic "we'll look into it" response. He then contacted me immediately and proactively began to correct the issue, sending me text messages to keep me updated. In the end, i paid a fair price for the service provided. I can upgrade my rating to 4 stars because it happened. Also, i couldn't say if this was an isolated incident or if others have experienced this as well. read more

If you are in the military looking to have a uniform alternation or patch sewn on, GO SOMEPLACE ELSE. I needed to have my occupational badge sewn on my uniform and rank sewn on my hat. Since the base tailor was closed, I brought my items here. I asked the girl working if they had experience with mil uniforms and she said yes and that they are sent out to another woman for alteration. Fast forward 3 weeks and 5 visits later, it is still wrong! First time picking up items - Badge on blouse was upside down. 2nd time - badge was correct orientation but in incorrect spot. I questioned if they really indeed have experience with mil uniforms and was given the same response. 3rd time - The badge comes on a cloth square to be folded and stitched on; the cloth was not folded but rather the cloth square was sewn down as a whole (what?!) Also during this visit I received my hat back, in which the rank was not centered (not even close) and in the incorrect spot After this visit I was becoming increasingly frustrated and provided explicit direction on how to fix the issues (verbal, pictures, marked the correct location with chalk on the hat). I thought the directions were clear but I guess I was wrong. 4th time - I received my blouse back correct (finally) but the hat now had the rank sewn on sideways. At no time did I ever tell them to flip the rank; the only thing that needed to be done was have the rank centered. I provided them pictures (I sent the girl working a text with the pictures to avoid any confusion (still not possible at this location)). In person I went over the directions with the girl as I was now questioning my own sanity. (Another hint, there are instructions on google with pictures of the correct wear of the uniform/patches) 5th time - I picked up the hat and the rank was flipped back to the correct orientation but they did not center it! I don't even know what to say anymore. How much more clear can a person be (texts, pictures, written instruction, drew the correct spot, etc etc); I don't think the tailor has ever worked on a military uniform before. (for that matter, all patches on Air Force covers are sewn on the same way, so if you have done one, you have done them all!) Maybe I'm the idiot since I left the items with them after the 2nd mess up. I added a 2nd star because I received an $8 refund for the hat. Time wasted, money wasted. Had to bring the uniform/hat to the base tailor (as now its almost a month later and they have reopened) read more

Spring Cleaners - Sewing & Alterations Near Me - El Segundo, California

Great customer service!! Marco really takes care of you. I had my daughter's baptism dress cleaned and wow, like new! He also went that extra mile and stored it in a preservation box for me. Thank you Marco, now I get to keep this memory forever! read more

Spring Cleaners - Beautiful! - Sewing & Alterations Near Me - El Segundo, California

Appreciate the business owner, Marko, being so caring & professional towards his customers. We had taken a comforter for cleaning & had issues but he came himself to pick the comforter up again for recleaning. I do appreciate that he is so considerate towards his customers. read more

I've been coming here for years. I trust them with my everyday work clothes, tailoring, shirts with embellishments and leather accents, and even my wedding dress cleaning. That's saying a lot. Oh, and they have the best prices in the South Bay - guaranteed. Check it out if you don't believe me! Come here! Easy in, easy out. read more

Spring Cleaners - Spring Cleaners did a fantastic job with my dress. Any time they have a question about cleaning, they will call to confirm your preference - Sewing & Alterations Near Me - El Segundo, California

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I took a bridesmaid's dress here for some alterations. It fit well but needed to be taken in at the hips and the hem need it to be pulled up a couple inches. I was extremely cautious and probably looked at about 5 or 6 tailors/cleaners if our choosing that's fine. They don't make the dress anymore, it's brand new, and if it got screwed up, I couldn't buy it a second time. I was so nervous! I have a tiny little fitting room so I tried on the dress and we pinned it where I wanted it. I was told it would be ready the following week, four or five days max. So I was nervous when I came back to pick it up and everything fit perfectly! The entire outside of the dress was also a lace overlay so I was extremely nervous that something was going to get screwed up and if it did, I was SOL. Super happy with this place! read more

I was in a hurry and don't usually go to Spring Cleaners, but it was convenient for me and the service was great. The prices are fair and the staff is professional and kind. I will definitely go back! read more

Great prices and customer service. I had 18 items they helped me to my car and stayed after 7, having called and told them I was stuck in traffic. They were kind and friendly and told me not to worry. My clothes were ready with great attention to detail to my husbands dress shirts. They have gained a loyal customer. read more

I recently moved into town(3 months ago) and I needed a new dry cleaner. I am as picky about my dry cleaner as I am about my nails, so this was no easy task. This location is about 1/2 a block from my apartment so I decided to give them a try. LOVE THEM and here is why: 1. Half the cost of what the dry cleaner in my previous area charged. 2. Always on time. 3. They don't mind that I drop stuff off every week and pick it up all at once at the beginning of the month. Haven't had the heart to try any one else. Not even the Door-to-Door place that seems so convenient. read more

I had a great experience with Spring Cleaners and Marko. I needed alterations to a gown and I needed them quick. I bought the dress a few days before I was going to England for a wedding. I contacted them on Yelp, scheduled me for that day, and I got my alterations underway. Though they did have a problem with the measurements, Marko offered to come to my house or work to address those problems AND he offered to drop the finished product off with me. The work itself was impeccable and significantly less expensive than I'd been quoted by Nordstrom, where I bought the dress. I have used them since and had consistently great service. read more

I love bringing my Jerseys here! They take amazing care of it! So fresh and so clean! 10/10 I recommend!! Thank you!

It was a fantastic wedding even with the rain (supposedly that means good luck?). The rain not only set a beautiful mist that made the whole lake look so mystical, but also was the reason I had to hunt for a dry cleaner who can handle a wedding dress with mud on the entire bottom that's been caked on for the 3 weeks while we were on our honeymoon. Miraculously, I had no wine stains and only mud which I still find it hard to believe with all the wine binging we did. I knew I had to avoid Manhattan Beach because I didn't want to pay an arm and a leg but wanted to get it back to a condition where I can sell the dress...and I was lazy... And there were no reviews about wedding dress cleaning at my normal cleaners so I was hesitant. So I tried this place which was around the corner from me. Incredibly, they only needed a few days to turn the dress around. And it only costed $100 (including the 10% discount for referring to Yelp). And the dress is back to its fantastic condition, including all the layers of lace and frills. I'm still impressed. Thank you Spring Cleaners for making my dress so pretty again for not that much $$, now I don't want to sell it... read more

The girl behind the desk was new and didn't know what she was doing. She had to call the owner and some other woman for help. Wasted time but clothes came back clean. read more

I highly recommend this dry cleaning shop. There were two huge stains on my white blouse and they were able to remove it when no others were able to. The customer service here is also impeccable. Yadi is super nice. read more

Best dry cleaners on the planet! Yadi is amazing -- the customer service is always professional!

I'm fairly new to the area and finding a good quality dry cleaner is very important to me. I scoured through yelp looking for establishments that are close to me and with a good rating. I settled on trying five different cleaners and rated them on a scale of 1-5 (5 being the best) on a list of attributes I think are important. Spring cleaners were the most friendly and has the best final packaging, however, it is out of the way for me and was on the more expensive end out of the 5 cleaners I tried. Accessibility 5 Parking 4 Customer Service - dropping off 5 Price 4 Smell 5 Stain Removal n.a. Damages? n.a Final packaging 5 In house cleaning Yes Customer service - picking up 5 read more

Had a great experience - brought in various types of garments and got them next day - nicely cleaned and pressed. Highly recommend if you live/work in the El Segundo area. read more

I would not go anywhere else for my dry cleaning needs! Marco, Maria, and the staff are simply wonderful. They are affordable and they also offer recommendations on how to take better care of your clothes. Try this place out and you'll see what this is the dry cleaner of choice in the El Segundo area. read more

UPDATE: Marco contacted me directly to resolve my issue, which was a very thoughtful and well appreciated effort. He ensured the issue was fixed (came out nicely) and communicated with me throughout the process. He clearly cares about his customers. Thank you, Marco, for helping me with this matter... I will definitely return in the future. I've used Spring Cleaners for tailoring in the past; however, unfortunately I dropped off an item for tailoring, which they did incorrectly and used a color thread that did not match the rest for the clothing item. When I picked it up, I noticed the error and left it with them to fix it and specifically asked them to use a matching thread color (not a rare color, normal for any tailor/seamstress to have). They said it would be ready on Wednesday. I arrived on Friday and they told me it wasn't at their shop. All they said was "they got busy." They did try to make it right by offering to bring it to my home. I appreciated that but when it arrived the thread color was once again the wrong color (blue thread on an olive green item). The lady who dropped it off had nothing to say about the error except that they were busy, no apologies or recognition for this issue. Since we were at my residence, I could not leave it at the shop to be fixed. read more

Had a bridesmaid dress cleaned and altered here for $4. Awesome! Lady who helped me with the alterations was super nice and the guy who I picked it up from was nice too. Good service. Good price. I'll be back! read more

This small shop does an exellent job with dry-cleaning my pants, laundering my dress shirts, and minor alterations. The staff are very friendly, and they act as if they really care for your patronage. The only negative is that the shop is located in a tiny strip mall with a small number of tight parking spaces. Finding a parking space to drop off or pick up your clothes can be a challenge sometimes. read more

Awesome same day service. The staff were professional and polite. Clothes looked great. I'll always use them when in town. I suggest you do too. read more

Marco at Spring Cleaners is the best their is! He has a positive attitude and I trust him with all my laundry, bedding, and fine fabrics when it is time for cleaning. Thank you Marco for all your help! read more

I've been a customer for over ten years. The pricing is competitive and work product is great. Most importantly, Marko is professional, courteous and genuinely cares about ensuring customer satisfaction. Keep up the work ethic, Marko, your services are very much appreciated. read more

Spring Cleaners did an amazing job on one of my dresses. The dress had dark stains all over it that were over a few years old and the hem was also falling down in the front. I thought I was going to have to throw out the dress for good because it was in such poor condition. When I got the dress back it looked brand new and they got every single stain out! I couldn't have been happier with my experience, the price was also right too! Highly recommend Spring Cleaners. read more

This is my go to shop since 2010. The shop knows how to take care of their costumers. The staff is very knowledgeable on what they are doing. I highly recommend this place. read more

Bummer to have to write this review !!!!! A buddy of mine from work had recommended this dry cleaners I swung by probably 3 months soon as I transferred out here from the bay and was pretty content with the customer service and the location was basically around the corner from my man cave so I was stoked ! Until the last few weeks I've noticed or so it looks like it's undergoing new management because the nice girls who would help me are gone !! And so is the great work I was getting ! They're also moving to the busy street of Sepulveda or pch god knows ! But my button ups are looking like a toddler pretended to iron them and I got a few shirts that aren't mine in my last order I left a message with one of the new employees but I haven't even got a call back !! Looks like I'm on a hunt for a new dry cleaners any recommendations please help !!!!!!! read more

Spring Cleaners is amazing! They are very professional and helpful. During a time of quarantine, they have picked up and dropped off my fluff and fold and have been extremely accommodating. I highly recommend them to anyone who needs a good cleaners. I appreciate their professionalism and customer service. read more

staff friendly and reasonable prices. i wanted to try a different place since i've been feeling robbed at my current place. yelp coupon for 20% off too. looks like very limited parking but i haven't had a problem finding a spot. will be back. read more

A few weeks ago I used their laundry service and my clothes came back smelling weird. I figured out what happened is they had obviously been left sitting wet for a while creating mildewy smell and then washed and/or dried with a TON of detergent to cover up smell. Have used their dry cleaning which is reasonable and fine quality. Super nice people as well. If it weren't for my fluff/fold experience would have given a 4 star. read more

Good place to clean you work cloth. The only thing is every time I get here, the parking spots are all taken:( Service is good, but nothing special. I've been here for God knows how many times and they still don't remember my name. Shame. I do remember. They have a new promo for yelpers: Check in and you get 20% off. So that's good read more

Great customer service. Very impressed with the quality of the cleaning at Spring Cleaners on Mariposa Ave. Will come again!

The owner contacted me and found my dress. The dress ended up with someone else's order and the customer brought it back. I'm so glad that I finally received my dress. I still will not be going back to this cleaners because they were very defensive and insistent that I was wrong in the beginning. If they never found it or it wasn't returned, too bad for me. Not great customer service if you would ask me. read more

First off, if you may accidentally have a pound of cocaine hidden in your suit pocket, this is not the place to go. Every time I come here there are at least 3 police officers, homeland security, LAX security, mall rent-a-cops, parks and recreation workers, etc. Take that as an incredible good sign. Trusted by the boys in blue. I work down the street, so I can't lie in saying I initially came here out of convenience. They are SUPER friendly and always quick to help, even with a longer line. I brought my two piece suit and dress shirt in here after my company holiday party. Used a Yelp 20% coupon and it came out to be $10.50 (or so). Great deal, great people. Will be back! read more

This place way okay. The lady who helped me was sweet but the price for what I got cleaned was waaaay too much. About $5-$10 to dry clean each dress, sweater, and button up shirt was a downer. They had great reviews on help so I can during lunch as it was also convenient. With my 20% discount I still paid around $30!?! I guess I'm just used to paying $1.95 for any garment at Riviera in La Habra. I could have got 5 garments cleaned and still would of had enough to buy a $20 summer dress. I mean the quality was the same. Maybe it's the location, who knows. But I do know I'm not coming back here again. read more

This is my second Yelp review ever, despite relying on the site for recommendations all the time. I always figured it would take either a great experience or a really poor one to get me to write one. While I hoped for the former, I certainly got the latter with Spring Cleaners. I took a large load of men and women's clothes to be cleaned several months ago. Overall, for most pieces, I would say that they did a satisfactory job at best. The items were pressed, but didn't seem particularly well taken care of. I would have given them 3 stars. And, given their proximity to my new house, I would have likely given them more business. However, there was a (in my eyes) clear mistake made in the handling of one of my shirts. It is white and has small black spots. It was relatively expensive (~$100) and one of my favorite shirts. When I got the shirt home and went to wear it for the first time, I noticed one patch were the black spots were smudged and there were some grey spots right next to the black ones -- given the pattern, it indicated that the spots on the front of the shirt had bled onto the back of the shirt creating these lighter grey spots. There are no grey spots anywhere else. I was REALLY disappointed - it is noticeable enough so that I can no longer wear the shirt. When brought the shirt back to point out the problem, I was even more disappointed my how I was treated. The woman to I saw said she would point it out to her manager. I got a call from her later saying that it was part of the shirt design. When I told her it was not, she said her manager would call me back. He did and proceeded to give me the some of the worst customer service I've experienced. He refused to acknowledge that there was anything wrong with the shirt and he was very condescending and rude. In the end, he gave me a $20 credit on our bill (something that barely made up for how rude he was on the phone). If he had treated me with a little more courtesy and understanding, I could overlook a mistake. (Before moving the the area, other cleaners had warned me that this shirt could be damaged in dry cleaning, but it had been cleaned many times without problem.) Clearly this is something that could happen in the dry cleaning process, why not own up to your mistake? Why treat me like I don't know what I'm talking about. I will not be returning to Spring Cleaners. read more

I just moved to El Segundo and I had been looking for a good dry cleaners for a few months , I've had a few bad experiences with certain places so I was a bit skeptical but after reading their good reviews I had to give them a try so I just dropped off a very special dress to a young lady named Brenda to which i explained how much this dress ment to me and she went ahead and reassured me it would be fine so I left it she said it would be ready in only 3 days !!! I picked it up on right on time for the holidays and I was amazed at the wonderful job they did handling my dress , it had spots my old dry cleaners said were impossible to remove but when I picked up my dress from spring cleaners those spots were gone !!! Amazing work and very good customer service I'll definitely be coming back soon ! read more

Great place for dry cleaning services. Great place for the Law Enforcement brothers and sisters! Pay them a visit to see why,

It's difficult to find a cleaner that you trust and know that what they're using to clean your clothes with won't damage them. Spring cleaners did exactly as expected. In fact, they over delivered. My wash was ready the day before they were actually due and the lady working at the counter was so sweet and welcoming. This will indeed become my cleaner of choice. read more

This place is amazing I took in a few of my husband's shirts with stains and they where able to remove them,, definitely returning again!!