I honestly cannot say enough good things about this company and about Wilbur. He was absolutely…read moreamazing. He cleaned every single corner of the areas I asked him to work on- the kitchen, living room, and bathroom. The results were incredible. He cleaned the tile thoroughly, sealed the grout, and protected everything so well. The floors looked absolutely beautiful when the job was done. After a long and stressful day at work, coming home and seeing everything so clean truly made my day. It made me smile. I really cannot express how happy I was with the results, especially knowing Wilbur handled everything by himself. You will absolutely get your money's worth with this company. The cost was very affordable, and the quality of work was outstanding. Wilbur was professional, kind, on time, and did exactly what he promised. I was given the quote over the phone, the process was easy, and he came in and got the job done. Even though I wasn't home when he finished, his work spoke for itself. I almost wanted to keep this company to myself, but Wilbur deserves the recognition and more customers because he truly does outstanding work. I am beyond thankful and would recommend this company 110%. Thank you so much Wilbur!! Your professionalism, hard work and attention to detail really show, and you truly made me happy.

So happy with the results of our grout work. I would highly recommend this company to others…read moreneeding grout cleaning or full grout replacement. Wilbur was very easy to communicate with for scheduling, arrived promptly and was very respectful in our home as he worked on the grout. Our walk in shower was in dire need of help with black mold on white grout sitting there for who knows how many years. He made the shower look brand new and did not miss a spot! Completed the work within the quoted time frame and price.

He did a full re-grout and caulking for my shower. It looked awful when he started, and it's…read moreperfect now. I've had zero trouble with it since. Great work.

Blace was pleasant and easy to work with but I was disappointed by two aspects of our interaction…read more I called about dirty grout in a shower and, after viewing photos, he thought we should be able to clean the grout rather than replacing it. He did the work while I wasn't present and said he thought I'd be pleased but when I was able to see it I realized the grout was still stained, probably with mildew. Now I will be having it regrouted. None of that is Blace's fault but I wish he had honestly let me know the cleaning wasn't working which would've saved me time, money and effort. The second problem was he resealed the tub with fresh caulking with a bead that is way too large. I did tell him I was unhappy with the cleaning and he offered me a discount to come back and regrout but also added a travel charge which overbalanced the discount. I'm sorry Blace felt my review was unfair but the things that bothered me - not being told it would still look so stained after cleaning and the large bead - still bother me. I asked another outfit to try steam cleaning it and they tested and told me right away it wouldn't work. I've owned this home for decades and never had a huge caulk bead like that. It's perfectly even but I still don't like it, sorry. I try to be very fair.

Very quick response time. Did a great job taking out the old and putting new grout in a walk in…read moreshower. Looks lovely, highly recommend!

they were so professional and did excellent work! The area around the tub looks great now!read more

Rafael was friendly, easy to communicate with, quick and efficient. They even came and lined our…read morehardwood floors with sheets and corner guards to protect the baseboards allowing them to have their hoses/wires run through the house without causing any damages. Amazing work, thank you!

Rafael and Josh were nothing short of amazing. Besides the…read moreoutstanding work itself, their communication was on point, they put in the extra effort of protecting floors that weren't being worked on, corners where the hose might drag against, and even put some kind of wax paper protector underneath the wooden legs to prevent damage to and from the wood to carpet. Highly recommend and will use again.

Fast and clear communications. Asked for picture and got a price back quick…read more His teammate was here 2 days later and did a solid job, cleaned up perfectly. I would absolutely recommend them for grout and caulking work.

Thien is a thorough professional. He listened really well to my concerns regarding the flooring for…read moreour bathroom, took time to review the pictures that I sent, and sent me a professional review and invoice and breakdown of the work to be performed. He is responsive, courteous, prompt and polite. 5 stars from me!

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.

I called Jeff and told him I needed the grout on my marble shower replaced. I also wanted the…read moremarble cleaned and sealed. He asked for a photo of the shower. He gave me a quote over the phone and came by the following week. He took his time and was very clean. The results were beyond my expectations. I am happy to have found him and will definitely use him again.

Every once in a while you are fortunate enough to find someone who exceeds your expectations. Jeff…read moreof New Look Grout is one of those people for us. He re-grouted one of our showers and cleaned and sealed the shower and bathroom floors. Flawless workmanship by a person who obviously takes great pride in what he is doing. Highly recommended.

Had a great experience with American Grout Specialists. I needed the perimeter of my shower and…read morekitchen counter re-grouted to repair cracks, as well as kitchen and bathroom counters re caulked. They were able to provide a quote over text after they instructed me on what kinds of photos to send them. They were quick to schedule, and the actual grouting work was efficient and really cleanly done. Fully recommend working with this team.

This is my second time using American Grout Specialists. And they again delivered five-star…read moreservice and results. Zach & his team repaired & renewed the grout in the bathrooms and kitchens in two Apts. They made the surfaces look like new - gleaming, clean, and bright. Zach is easy to work with and a flexible problem-solver. He's very hands-on ... making sure that the project isn't delayed. His workers are excellent ... very experienced, efficient, and produce great-looking countertops and showers. Definitely contact American Grout Specialists to make your tile look like new

I had my gardener help clean and seal the entryway. He sealed the tiles before they were dry which…read moreleft a white haze. Jesse worked his miracle and was able to restore the tiles.

Communications was prompt and easy. Scheduling was a bit tricky because it was during the holidays…read morebut they were flexible. The tech arrived in the morning, did the work and was done by the end of the day.

I needed to clean my custom velvet sofa because my anxiety-ridden cat sprayed it. I tried using…read moreenzyme cleaner to clean it myself but cat urine is the most noxious, vile smelling substance to ever touch things! It would not get out even with my Bissell Green Spot cleaner. I called Tri-Valley Steamers because I honestly couldn't take the smell anymore. We have used other cleaners in the past, but this company goes the extra mile. They use shoe covers, enzyme cleaners and powerful steamers to really clean your upholstery! Afterwards, they use fans to dry the sofa up quickly. They even repaired a small tear on the sofa! Mustafa went above and beyond. My sofa looks brand new again! I even asked them to clean the base cushion of another sofa and they gave me a reasonable quote and cleaned it the same day!

Mustavo did an amazing job cleaning my nice, but older couch and upolstered chairs…read more He is very detailed in analyzing the best cleaning method to achieve the best results. I'm very happy with the service and results that I received from Tri-Valley Steamers!