I have been coming to this resort for years and every year it gets better. The activity staff is bar none. Very high energy and always willing to accommodate. I love attending this resort because the staff makes for a great get away! I have attended several resorts, but the activity staff at this establishment makes my vacation every year! I look forward to my next visit! read more

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Dont waste your time. This place has fees for everything you do, there is an upcharge to swim in the pool, 26.50/ for 4 people / day so this shouldnt even be an interval resort, I have never seen such foolishness in a resort, you have to buy bracelet to use anything here, so for four days if you have a family and they wanna swim it is 169.60 extra to do that or to do anything Keep looking, after paying exchange fees and resort fees you mize well find a much better place read more

Staff was friendly and pleasant and addressed issues immediately. Units are dated but extremely clean. Updated kitchen and bathrooms. Unit is very large which is a plus! On-site amenities have definitely seen better days and are not at all as shown in photos. The fact that they actually upcharge $20/day per family is ridiculous! The resort is centrally located to all the great activities the area has to offer: whitewater rafting, hiking and lake swimming at Hickory Run State Park, siteseeing in Jim Thorpe. read more

The best thing about The Split Rock Hotel is it's close to Jack Frost Big Boulder. The hotel when I stayed there this past weekend, had absolutely miserable dining options. Fried food or fried food or soggy premade salad. The hotel room (Willowbrook) had majorly stained carpet, dining chairs, and sofa. The bath was large with jacuzzi tub and was very clean. The water park which is advertised as part of the hotel amenities comes with hefty prices and is really geared for youngsters not the 10 year old I was traveling with. The basketball court was used for storage so there was no where to play. The arcade was fun and there was a bowling alley but we did not take advantage of that. They take a $100 surcharge upon arrival but the hotel takes over a week to refund back to the credit card!! I mean what the heck is that! I would NOT return and do not suggest this is a good option for weekend escape. read more

If I could give no stars I would. First time reserving a resort and it was a bad one. Made the best of it but never again will I reserve a suite at Split Rock. Service was horrible lady at the front desk seemed eager to get rid of me and failed to explain the elevator situation. In order to get to our suite on the 5th floor we had to take an elevator to the second floor and walk across the hotel to another elevator that accesses the 4th and 5th floor and they only have one elevator for each access. The bedroom is separated with the living room with a fake partitioned wall that doesn't even reach the ceiling. The wifi signal was so bad I couldn't connect-to the router the entire time. There were flies in the room in April in the Poconos. IT's 30 degree temps. You can hear every step you make in the room and it's loud and echoes. Have a three year old who likes to run and jump around and it sounded like Shaq was walking around in the room. I hit the ceiling when I was washing my hair in the shower....for an avg sized asian man, I've never had this issue. Everything worth going to for a three year old closes at nine. Will never stay here again. read more

Wish we read these reviews before going! My husband and I checked in tonight and left after just two hours. Things were dirty, stained, closed, etc... not to mention our reservation was expensive! The whole vibe of the place was just off. I heard (after the fact) they are dealing with bankruptcy. Save yourself the time and money- go somewhere else. Thankfully we got a full refund! read more

There is a lot of bad reviews on here. I for one LOVE it here! We have been coming for 3 years now. I know it's a little out-dated but that's what I love about it... we have stayed in the Willow brook which was nice and had a fire place and a little deck and then this year (this weekend current) we are in the slope suites one bedroom in the gallery main building. The only thing I didn't like about this was we could not for the life of us figure out how to turn the shower on, we had to get baths all weekend and the phone to call down to the front desk wasn't even plugged in. Then, the fire alarm went off like 5 times!!! I got nervous every time and jetted down the steps like a maniac. The people who work here and the people staying were all overly nice which was amazing, people started convos in the elevators which I loved. Being from right outside philly I encounter jerks constantly so it was a breath of fresh air to be around nice people all weekend. All in all we love it here and will continue to come. I'm eager to try the lodge and the cabins as the years go by (even though my son loves to stay in the main gallery) but we'll see! I'd also like to come in the summer soon. Oh one more thing the WiFi sucked!!! I couldn't get service at all the whole weekend. read more

This place is a dump. The first room they put us in was bad, but only being in it for 5 minutes I ask for a different one. The next room was like walking into hell on earth. The Living room TV didn't work, the towel racks in both bathrooms were barely hanging on, and then insects in the main bedroom. The way they handled everything went like this, the TV needed to be replaced because somebody tore all the wires out of the TV. The man who came for the towel racks said "they will hold the towels and it will take a long time to get the parts". Towels, what towels? They didn't have them and were hoping to have the truck there by Sunday. There is not one person who is also guest that liked the place. The hot tub at the pool is broken, the main waterpark slide is broken with no plans of being fixed, suppose to be too expensive. What a joke. Today the fire alarms were going off and when it was all clear they still kept everything unorganized. They say they fixed it up there but it is 1000% worse. Unfortunately for us we have 2 more times we must go there until our timeshare is over. If you are looking to get a timeshare go to Bluegreen timeshare. Our friends have one and it is wonderful. We have gone on many trips with them and they are incredible. The front desk people are the rudest people and should be fired. I'm telling you the truth. Not one other guest had anything good to say about it. The kids and grandkids were bored after just one day. Don't let them charge you for activities because there is only one a day that lasts for maybe 15 minutes. HORRIBLE place. Find anywhere else to stay. A gentleman named Mikols from Hungary was the only thing that made me smile by being so nice and helping with our bags. I am not letting this experience go. They need to tell the truth. They are committing FRAUD with their advertising. AGAIN, Beware!! Wendy from Palmyra, PA. read more

Stay away from this resort! The online pictures are very condensending, with false advertising. We were suppose to stay at Willowbrook. Whenwe got to our first room, our card didn't work and waited over an hour for some to let us in. when we finally got done n we quickly noticed several cockroaches running around!! They put us in a different building at Willowbrook, and had spiders in our bed, dirty tissues on the floor, and old food from a past guest, and broken doors in both places. Our third room we got was at the main resort, which was smaller, ok, but clean. The amenities were unacceptable. most of the things they advertised were not available. All we were able to use was the theatre, and the pool. No putt-putt, bike trails, ice skating rink, or kayaking. The arcade, basketball, tennis, and indoor putt-putt were all unacceptable and actually laughable for a resort. We paid $185.50 for this during our stay. The waterpark and bowling alleys were nice, but a an extra cost! All we got were verbal apologies, and waterpark passes for my family after my wife complained and verbal demanded them, on a day of their choosing, for one day only. After seeing all the sights around the area, we left 3 days early, since there was nothing else to do. We complained when we got home. They said they would address the problem as soon as possible, but haven't heard nothing at all, hence, the reason for this review. I hope this helps anyone planning on possibly traveling here. read more

outdated furniture. telephone in the room doesn't work. No hairdryer, no coffee pot, no tea pot, missing plates. they listen to your request but nothing is done. regret coming here. not relaxing read more

Slow check in! Get to room was ok needs updating! Failed to check sofa bed when ready for bed realized no sofa bed! Front Desk transferred me to a voicemail. Drove to front desk after 30 mins in line got tired of waiting...packed my bags and left. No hot water and the water park is run down jacuzzi area disgustingly stained and dirty. read more

So every year the teachers at my school volunteer to take the students out for the weekend to some nearby New York resort for their Senior Trip. And annually this excursion usually reveals itself to have been a horrible idea by the time noon rolls around on Sunday. This time around the kids really did seem to enjoy themselves, as much a teenagers subconsciously horrified by the aspect that their whole lives will change can enjoy anything. Split Rock Resort is a new addition to the Discovery High School Senior Trip tradition at my school. There was a marked improvement from previous resorts in that there were things to do: bowling, arcade, basketball, pool, jacuzzi, danceroom for the party, movie theater, and of course the waterpark that comes complete with a surfing machine. I was impressed. We were placed in Split Rock's Garden Lodge, which is part of the original site according to their website. I had some issue initially, but it turned out to be quite peaceful compared to the low bustle of the Galleria accommodations. The drawback was that once the other teachers arrived, I had little access to more adult amenities such as a restaurant or a bar. The Lodge had both, but neither was open during the weekend. This brought up found memories of the saloon at the country themed resort we stayed at. Overall, the kids got more than their money's worth in my estimate. The rooms were nicer that any we've stayed at in the last four years of chaperoning. They didn't feel like hotel rooms. The exposed brick and antique furniture had a lot to do with that. The kids would admit it, but they had a great time. read more

Split Rock Resort - Ski Resorts Near Me - Lake Harmony, Pennsylvania

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We stood one night as a quick getaway because we had great memories from when we visited like ten years ago. This is like a whole completely different place from then. Only good thing was our room was ready early. We stood in the main building that you check in at. The hotel smells like moth balls and had a worse moldy smell as you walk the journey down a long hallway with filthy carpets and dirt everywhere to an elevator with wrong numbers on it that barely fits four people. We thought our floor was deserted until we heard people slamming their doors all night. Chargers and bedside lights in the room broken, called the front to get it fixed as soon as we got there and nobody came so we all had to use two outlets. Baby pool had a layer of scum floating. Jacuzzi had foam complete with dirt on top with dirt buildup around the edge. The pool was filthy, you couldn't even see your hands in front of you once underwater. Globs of gross stuff all around the walkway with dirty still water sitting everywhere. Ceiling has missing tiles and water damage all over. Kids had fun in the pool still but it's a pool. Amenities are like a joke now. Bowling had two lanes open and the attendant was basically not helpful. There was a huge party taking up both lanes so nothing you can do but wait if you want to bowl. The arcade games were mostly working but the prize machine ate our tickets and there is nobody there to help with anything. The doors at the front entrance stay wide open and was a big security issue, anyone can walk right in or out. The water pressure is terrible in the bathroom. Your room door doesn't fit well so there's a glow coming in to illuminate half your room at night. There was nothing but sheers on the window so it was fun getting up with the sun. We barely slept anyway as the bed felt like it was a sponge that was stuffed with rocks. Saw more staff sitting around than guests. The food places in the hotel were all closed for some reason so we ended up having to leave over and over to eat. Years ago this place had a great buffet. Sad to see it drop this far. If it was for more than one night, we would've left immediately and demanded a refund. It's embarrassing here. Reviewed on google too. read more

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Every time I make the choice to come here instead of trading in my time share, I am reminded about why I don't do it often. Now on top of all the inconveniences they usually have , and the filthy indoor pool area, all the closed things and lack of activities dilute to covid (which I expected and understand)... they no longer have laundry in the galleria. I mean really, I'm trying to keep my family safe and the lack of cleanliness in the public areas means even more laundry. Now they expect me to leave my family and go to a different building to do laundry? In a time share where I have a kitchen and no housekeeping, a lake and no beach towels except what I bring and wash myself... really? I'll be complaining to Interval and working to rid myself of this time share. read more

Nice course, but I'm not an expert. Course was great. A lot of hills and good greens. Nice views. read more

Split Rock Resort - Golf club - Ski Resorts Near Me - Lake Harmony, Pennsylvania

Myself, Husband and kids (4 and 7) checked in. Our room was filthy. Clearly nobody vacuumed because there was a shirt from a previous guest on the floor. Blood on the toilet, green goop in the fridge and all around dirty. We were moved to a "renovated" room. At least the carpet was vacuumed and no bodily fluids left in the bathroom. The door to the first room did not latch properly. The door to the second room did but still didn't feel secure. The potholes were murder on our tires. The walls are paper thin. We cut our trip short because everyone was so uncomfortable. read more

There is so much to do here! However, needs needs needs some tlc. During this time I think it's important to stay on top of the cleaning of the public areas and it was not a priority. The property all around looks like it has been left unkept. Again a great location and community but they need to update and maintain the place better. read more

Been waiting two hours now with no room and still making us wait in a line that is waaaay out the door. meanwhile, they can hire a security guard for the pissed off guests but not another person for check in. Just awful. read more

I have been here 2 days, I have also been to every other place like this , camelback , rocking horse ranch , great wolf lodge you name it we've done. From the moment we walked into hotel for the 400pm hotel check in time ,with a line to the door, they had 1 person checking people in great customer service ..'after waiting in line 30mins we couldn't be given our room it was being "inspected". Sadly to be put into our room excuse me the suite I had reserved old dirty and wet towels in bathrooms all this add in customer service 0 (whether and in all areas bowling alley arcade ) along with management mistakes makes this place honestly one of thy worst facilities I have ever been to . Thy worst part for me is learning how facilities has know for over 4 years that 2 out of the 3 water heating system to they entire water park has been broken and has chosen not to fix is deplorable . read more

So much potential... if they would just up their service game. Didn't realize that we were not going to be staying in the main building due to renovation when I booked. Not too bad, the room we got in one of the remote buildings was great! Kitchen, fireplace, jacuzzi... but it was remote, no sign of life around. Tried to make a mandatory reservation at the Lake Tavern restaurant for dinner, but they would not answer their phone. So going off property. I don't blame Split Rock explicitly, it's a pattern I've observed of years coming to the Poconos. Same with JFBB and even Kalahari. Good, not great, but there's so much potential. read more

If you read any review that says this hotel is good you have been deceived. When we arrived they didn't have our reservation, took an HOUR and a HALF for them to check us in. Once we go into the room we were informed they had no towels. Indoor pool murky from day one, not accessible for anyone who cares for their well being. Water park open at their discretion. Outdoor pool hasn't been attended to at all. Indoor area near the outdoor pool smelled of mold, mushrooms growing on the carpet. Billiards area- you have to pick up the pool sticks and balls from the arcade area. When you get there they tell you they don't have any available because people reserve it early. NOT TRUE! They have 5-6 tables and only 4 sticks. The tables are old the cloth isn't secure on the table the bumpers are Fallon into the tables. Arcade area, half of the games are not working and the prizes are empty. The hot water in the main bathroom in the room is none existent. The pots and pans are dirty and covered in burnt sut. You have to wait a day to get linens when they arrive there are bugs in the bag. There are two mini fridges and neither of them work. There are extension cords connecting the fridge and lamps but neither the fridges or lamps work. Wi-Fi in the rooms is nonexistent. Theatre room is dark because if they turn the lights on you will see all the creepy crawlers. The chairs are all broken. The coffee machine doesn't work in the room. There is no staff at the front so there is always a line on at least 10-15 people. Man tried entering the room at 9am although the door was locked and chain was on the door. If it's not clear enough DO NOT STAY HERE! read more

My husbands Aunt and Uncle couldn't get away to their time share Resort in Willow Brook at Split Rock lodge, so they offered it to us. We arrived at about 2:30 pm and was told there was construction going on and wouldn't be able to stay at the lodge (which was fine for us we booked at Willow Brook) the clerk said to come back at check in which was at 5. Even though I had called the night before and was told check in is at 4. We went to lunch and came back at 4:30 and were informed that their computers were down and they wouldn't be able to check anyone in and asked for our phone number and gave us a plastic band for our wrists for the amusements they offered, and they would contact us and let us know when the computers were up. We opted to stay in line and wait. There were elderly people waiting having a hard time even standing for the length of time it was taking. We had strong internet service as did the people we stood in line with. During our waiting time we heard that they were overbooked, they didn't know how many rooms were ready and that their ap they used at check in was down from front desk staff. People were angry,as we like most people had food baking and thawing in their cars as the temperature was in the high 90s. There were young families trying to keep their young children entertained and elderly very tired. The lodge offered people vouchers to eat in one of their restaurants and brought alcoholic drinks to the people in line. We stayed in line, the people coming back from their comped meal said it was sparse with chicken fingers and macaroni and cheese and another kind of meat they didn't recognize. There were 4 people in line in front of us. Finally it was our turn to check in, it was 10:15 pm at this point , we were told that we could go to Willow Brook the original place we booked...but would have to come back to the lodge on Monday because they had reservations already booked for there. My husband told them that he had reservations that were made 4 months in advance and was assured he could stay in Willow Brook. She told him he couldn't. My husband said he wasn't going to go and then have to leave a day later so at this point he settled for the suite there at the lodge. After following their directions which was going around a dark building no lights we got to the place they had appointed for us and only found it because of the lights inside the foyer. We took a couple of our things up to the place we would stay for a week and my husband said to check things out before we brought the rest of out stuff. There was a tiny stove, coffee maker, tiny dishwasher a tiny refrigerator (that wouldn't hold a third of our food) and 2 queen beds in the room. In the cabinets there was 3 styrofoam plates 3 plastc forks a d 2 plastic spoons and 3 paper cups. No real silver or cooking utensils, no pots or pans, no dishes or glasses. The dishwasher was full of water. At that point we decided to go home which was a 2 hour drive otherwise we would have gone to another hotel. My husband dropped the keys off at the front desk and told them we were leaving while there were still approximately 25 - 30 people still waiting for their places they were supposed to have. This was our 1st time there and needless to say our last time there. The one good thing that came out of this is we met wonderful people from all over. Jack and Patrice Worthington read more

DO NOT ATTEMPT TO STAY HERE! The website is deceiving. We were moved out of our first room that was 80 degrees. We spent two hours moving from one room to the next. We couldn't use the water park because it was now closed. We played Bingo, which was fun, then went to the pool. It was so cloudy you couldn't see the bottom and the whirlpool had black mold floating on it. When we returned to our room it smelled like sewage. We opened a window and the frame completely fell off, and there was no screen. This place is dump at best. I had to continually call for a refund for the second night that we did not stay. I am still fighting for a discount on night one. Do yourself a favor and head to Camelback. The room includes water park tickets and is not a health code violation. This place is filthy, outdated, and should seriously be shut down. read more

Where do I begin? Walking into the lobby and seeing a disturbing chandelier that was Bram Stroker's Dracula? Or the dripping of brown water from the mirrored ceiling in the lobby. The room was quite far from the activities (slopeside) I am an art enthusiast and appreciated the male phallic sketch in the elevator. The second elevator was better. The inspection license stated it wasn't inspected since 2017. The room. The room view overlooked household garbage. My wife went to shower my Daughter and the white glaze in the shower came off and my daughter looked like a Andy Warhol dancer from Studio 54. White glaze all over her body. It took awhile to get it off her skin. Ended up calling poison control to be safe. Numerous calls to maintainance . Did show up. Said we needed a new room. No response from front desk until I went to front desk in the am. New room given...even farther away. Had a disturbing aroma. But hey. Shower worked. Staff looks deflated. I truly empathize with them. The hotel is a disgrace. The water park is ok , showing signs of wear . I don't say this lightly ..it is a health and safety hazard read more

I've been to this resort multiple times and always loved it. However, after my recent visit I would never recommend this place again. We booked a room with 2 bedrooms through our time share. The resort, on the other hand, gave us a room with a conjoining room to make the 2 bedroom- which made this 2 separate rooms in their terms. They then proceeded to charge us 2 separate "activity fees" of 150 each (170 with tax and fees). Yes, their website says "20 a night with tax" so I completely understand one charge. However, we did not book 2 rooms, we booked 1, and they charged us the fee for 2 rooms even tho they CHOSE to give us 2 rooms. As stated, we've been here before and this hotel has rooms that have 2 bedrooms so it was completely their choice to give us 2 separate rooms. When we called to deny the 2nd charge, that was charged illegally to the card on hold for a security hold and never authorized or told about, they refused to give it to us back. They claim we had 2 rooms and can charge 2 fees even though we booked 1 room. In addition to this charge also being illegal since it was never told to us or authorized and was on the account after we checked out, they also had no activities for the week either. What are paying 170 for in the first place even for one room?! The sports courts were closed all week because of a gun show coming "in the future," which there was no information about or signs that told us this would be closed all week. No employee showed up to run bingo. The pool room NEVER had towels and we had to ask each time and wait 30 min!!! This hotel is poorly ran and would rather lose customers than give back the $170 that was illegal withdrawn from an account. We still have not received the refund and are looking into suing them for this illegal transaction. Do not recommend!!! read more

Words cannot express how much I hated this place. I travel the world for work, and this is my least favorite place I've ever stayed-and that includes hostels. I was so looking forward to being away, in the mountains and within nature, until I realized how dirty and unkept this place is. I literally couldn't even wait to leave before I posted this Yelp review. Currently, standing outside writing this review. Upon arrival, my colleague and I drove up to what seemed to look like a set of "Dirty Dancing." The lake was there where they practiced their dance moves and everything. We kind of got a hoot out of it, at first. Everything was downhill from there. Of course, we are city girls who live in a city world but we were ready to embrace the nature and the great outdoors. We were there for five days for a work event, but our intentions were to have fun while we were there as well. We looked online and saw that they had a spa, standup paddleboarding on the lake, and even fine dining. Well, the Internet is a web of lies, (accept for Yelp, of course.) It is terribly confusing when you are driving in. The resort I believe expands over 3 miles of land. When you first enter, if you are coming from the main road. Your instinct is to pull over at the first lodge. However, check-in is about a mile down. Follow signs to "Town Center." You can leave your car in the parking lot, it's huge and you should definitely be able to find a spot. We didn't have to wait in line, thank goodness. The service is ridiculously horrible. Nobody who works here has any hospitality training whatsoever. They are all without knowledge of the millennial world or technology. If anyone could've seen our reaction when we were told that the villas we were supposed to stay and did not have Wi-Fi, we looked like a cartoon characters with our eyes bulging out and jaws hanging it down to the floor. They told us they could move us to the main building, which would make more sense for us, anyway since that's where our event was. We immediately agreed. We would literally stay anywhere if it had Wi-Fi, well not anywhere. After we agreed, they told us that our room did not have windows. It was horrible. First of all, when you walked in - it wasn't clean. There were crumbs all over the kitchen counter. We had two bedrooms and two bathrooms with a living room and kitchen area. The carpet was disgusting, old, & dirty. There was different patchwork put together, old furniture that was falling apart. We had a skylight, that didn't actually lead to anything that looked like outside. It had bugs all over it. One of the rooms had two twins and the other one had a full bed. There was an actual VCR in our room. If that tells you how old this place was. It was literally a five minute walk from the elevators. The elevators are a whole other story. There is only three floors in this building and one elevator. All of the buttons are broken, and it is just a mess. Every time you pick up your phone or computer you have to re-log into the Internet. It's so annoying. The wifi is horrible and you can barely download anything. We didn't have a chance to go to the H2O water park or the indoor pool and Jacuzzi, but something told us we weren't missing much. We did use the fitness center. The free weights are old and falling apart, and the machines are so old that they are white in color. The center actually has carpet, too. On my way walking to the fitness center I realize that you can book your wedding here. Please, don't. Just don't. They have a spa in the salon, again that... Just don't. You can stay in the main building like us, they're also Villa's across the street of course those don't have Wi-Fi. There's another lodge at the end of the road by the lake. I haven't heard good things about any of them. When a hotel calls themselves rustic it usually means ratchet and when they call themselves quaint that usually means small. Code for what I've been experiencing lately. I believe I am more bitter because we pushed on from another hotel for a week that we hated as well. Just miss our Marriotts, Hilton's, Hyatts, and Westin's. The cleaning service consists of young boys who basically just take out the trash. There is one woman, I think her name is Lourdes who did a great job and I threw her a five. Otherwise, I would just hang the do not disturb sign outside or the go Green sign that gives you five dollars credit on your room. The food is literally so disgusting. Thank goodness my coworker and I stopped at Whole Foods on the way because they do have a refrigerator and a microwave with a stove & dishes there. The food is all disgusting fried food and the breakfast buffet is a huge joke. The worst food scene ever. If you have to come here, grocery shop before you get here. Overall, this place has no business allowing guests inside of before they remodel and clean everything. It is disgusting and dirty, and I will forever have bad memories of the Poconos because of this "Resort." read more

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Terrible. Room is nasty, tv only has two channels, wifi doesn't work and a lot of stuff is broken. The workers will help you but it's still not a place I would recommend. read more

AWFUL PLACE. do not stay here at all! It was such a bad experience. Customer service was rude. Nothing about my stay was enjoyable.

Boring, overpriced, complicated....... This was my first and last time here, most of "fun activities" advertised are outsourced and expensive. Horse back riding here costs $45 for 45 min per person and atv rides are $80 per person. It is not all inclusive so the food is expensive and poor quality. There is this tavern that overlooks the lake, burnt fried chicken cutlets and unseasoned frozen fish cost us $60 plus the server couldn't bring us a cup of water without weird blue debris floating in it (I asked twice to bring me fresh water). Waterpark too pricey for what it offers, it's mostly for little kids and the pool is always crowded. There is always a line to the front desk to check in/out so be prepared to wait 20+ minutes. read more

If only I could give negative stars. This place was AWFUL. I stayed in room 3652, it was a 2 bedroom suite, 2 bathrooms, kitchen and living room with a pull out couch. The only semi positive thing i can say is that the coffee wasn't bad. So now, onto the stay. The elevator broke as soon as we got in it and wouldn't move. That should have been my first sign. For reference, we're not a overweight family. 5 people total = 375lbs. The room was dingy and smelled like mothballs and 1985. The kitchen dirty, the microwave barely worked and was from 1985!!! Kenmore spacemaster! This was the first microwave my parents bought when i was 3 years old. The light in the fridge didn't work and they did not include all the necessary utensils and service-ware as stated they would. So the pullout couch got stuck on the carpet and ripped the carpet bc it was falling apart. My two kids (ages 5 and 7), sat on it and the bottom part went up in the air and they fell through back of the couch. The sink in 2nd bedroom didn't work. The TV in the 2nd bedroom was the huge box tv's from the early 1990s. IT WAS ANALOG. The curtains in all the rooms was smelly when you touched it, dust came off. Now onto the pool, (not the water park, we'll get there momentarily), it was dingy and dark. The water had black mold around the edges of the pool and floating in the water. The "kids"pool was out of commission. Now the water park, which I was told was included in the stay, NOT TRUE. It was included, meaning you could go in it at an additional fee of $20 a person, instead of a day pass of $28. It was 1/8 the size of Aquatopia (Camelback Resort) and only had 3 water slides. Needless to say, we ended up leaving and going to Camelback. I rather pay the extra money to have a clean place to stay and a fun water park for my family. With 100% certainty, I do NOT recommend ever going to this place. As my husband said, it should be knocked down to the ground. Ahh one last thing, the heat in the room wasn't able to be adjusted and was 88 degrees, I couldn't leave the windows open bc they didn't have screens or protective bars on them!!! It was just awful from beginning to end. read more

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Beware if you are booking a time share exchange. Your exchange sheet says one unit with two bedrooms. The info page says a $150 resort fee per unit, a ridiculous charge to begin with, but wait it gets worse. Upon arrival they inform you that they consider each bedroom as a unit and charge two resort fees. What a rip off. The unit is nice, nothing special and the second bedroom is tiny with a very small bath. The WiFi service is terrible very weak and spotty. For a high class resort our stay has been frustrating. read more

Unfair and disappointing experience. I made what should have been a 2 1/2 hr drive ahead of a Nor'ester. On the last 20 miles, the main road to get to the resort was CLOSED. I tried calling more than 10 times to get an alternate route to the resort but no one EVER answered. After 7 hours of trying alternate routes, all of which ended up closed because of the storm, we had to return home. I sent multiple emails that same night, called several more times to endless ringing and no answer. After requesting several times via email for a credit for a future stay, NO RESPONSE was ever received. The next day all roads leading to the resort were still reported as CLOSED. Another email....NO RESPONSE AGAIN. I will never return to this resort. I was charged for one night, have sent multiple emails, and STILL, no one responds. Lift tickets were also non-refundable. Hard to enjoy a ski weekend when all routes are closed, and the high winds likely impacted the lifts too. HORRIBLE CUSTOMER SERVICE read more

We went to Split Rock on what we thought was "off season". My boyfriend and I booked this stay in advance as a post Thanksgiving getaway. We were unaware of how this place really was. We get to the resort and the main area is beautiful and fully updated (this is where they have the indoor water park, bowling, movie theater, arcade, game room, and so on). To clarify, all of the above mentioned amenities, are NOT included, they are all at an extra cost besides the pool tables. We stayed at the Lodge. The Lodge, has not been updated since the 1970's. Our room did not have a fridge or a microwave, the pictures for our said "garden side" room showed a bathtub jacuzzi, false. They provided a microwave in the main common area, which has not been cleaned in ages. It was disgusting we did not have even want to heat up our food in there. The indoor pool and jacuzzi in the building were dirty, also had not been cleaned in ages. This is not the ideal place for couples without children. At Split Rock Resort, you do NOT get what you pay for or your RESORT FEES money's worth. You're better off staying at a Days Inn (or similar) with updated amenities. read more

If I could rate this TERRIBLE resort truthfully I'd give it a 0/5! Absolute worst experience and so much money wasted. First off, we get there on Friday night at 8:30pm. The "restaurant/dining" area closes at 10pm. After check in we went to pick up a grab to eat. And they only serve cafeteria pizza for the price of an arm and a leg! So expensive and the food was awful. So awful it was almost not edible! (I'm not a picky eater either!!!) When we get to our room, the layout was great BUT everything was outdated!!!! From the decor, to the bathrooms, to the bed! The smell was moldy and old. The ceiling had water stains on it. Looked like a scene out of stranger things or something. STRAIGHT 80's vibes. The next morning we payed for the waterpark, but prior to we wanted to grab a bite to eat. The ONLY BREAKT FOOD AVAILABLE IS A PLAIN BAGEL/ ONE KIND OF MUFFIN/ AND A FRESH FRUIT CONTAINER!!!!!!!! They had no restaurant with eggs, bacon, pancakes or ANYTHING!!!!! We were in the sticks so there was NO FOOD PLACES CLOSE BY!!! besides WaWa. Also, there seem to be NO STAFF working all weekend. The hallways were a ghost town. God forbid you needed help or if something was to happen, there's LITERALLY NO ONE EVER AROUND! Lastly, the arcade was a disaster. It looked like a cheap gym room with a couple of arcade games... cheap cheap cheap. Run down! So fucking disappointed with all the money I spent this weekend and got what I got. Please do yourself a favor and save yourself from this place. It was really terrible and trashy. Spend the extra $200-$300 and take yourself to Kalahari resort instead. This place WAS NOT WORTH SPENDING A CENT IN! Terrible terrible terrible! read more

We got here at 11am and got the passes for the water park. We were told our room would be ready later and they would text me when we could go up. We misunderstood that the stay included only one day at the park which was disappointing. I got the notification that the room was ready at 4pm. We stayed at the park until 5:30, when I was able to move my car and park closer to the hotel. Took our stuff to the room to shower and go eat at the Grill. We got the $20 buffet dinner which included soup, salad, and ice cream for dessert. Kid friendly but not great. Then off to the movies on site to see Black Panther. Unfortunately the drink machine wasn't working but the popcorn was inexpensive. Going to take a quick dip in the pool before checking out in the morning. read more

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I stayed here with my family (2 kids: ages 10 and 7) and similar to some of the other comments, the place is old and outdated. The TV was was small and the rooms smelled terribly. The restaurant was basically a bad TGIFriday and nothing to be impressed about. Our sons spent some time in the arcade and when they went to exchange their tickets for prizes, the staff was less than accommodating to the kids. Definitely a place to avoid when they charge you more than $400 for 2 nights. Definitely find another place to stay if you can. read more

This review is for service as I tried to book a Golf Lesson. This is for customer service. I called to book a Golf Lesson and was told that I had to call back days later. I e-mailed also, just in case there was a chance I could get a response sooner. The lesson was for a holiday weekend and as we all know holiday weekends get busy for ourselves and surely for businesses. I never got a call back or an email. I call again only to be put on hold for 10 minutes and told that he has to check in a large group and I have to wait, it would have been better for him to say that he was swamped and ask to call me back...not tell a customer that they are not as important as the others. I try to book the lesson but apparently they do not book more than a week in advance. I am then told by the golf professional "I don't know what you think I do here..." and then he goes on to read me all of his job duties. I tell him that is not the customer's concern, all I want is a lesson and if you can book it now then great, if not I will call back (again) in a week like you requested. He tells me that his job and its functions have everything to do with me...lol Are you kidding? I don't care that you have to manage this or manage that....that's your job. The website says you are the person who gives lessons so as far as I am concerned that's who you are....it's not my responsibility to help you manage the many facets of your job. It was rude. I had a bad experience. And from the reviews of the dated-ness of this place I am happy to not give them my money. read more

Right in line with everyone else, what a piece of shit! If I could give a negative star I would. I can probably write a book on what's wrong with this place. For starters, the owners need to update the entire resort, especially the timeshare portion. Give me a damn break, no wifi, no washer and dryer, AC is broke, smells horrible, the stairs look like they are going fall apart, I can go on and on. I would rather sleep outside. I can say with certainty that I won't be back, and may even leave early. Depends on how much sleep I get because I sweat my ass off last night. What a fu------ waste of a vacation. Oh and supposedly they cleaned, but found food on the floor. Just went to the pool. Wow, dirty as hell! Also, they are having a big wine festival. Explain why you would have a wine festival in a family/children oriented resort? We passed wine bottles on the side, broken wine glasses, and spilled wine. WTF??? read more

Split Rock Resort - Food on the floor after they supposedly cleaned. - Ski Resorts Near Me - Lake Harmony, Pennsylvania

My family and I stayed here for a few nights recently and were very disappointed. We stayed in athe Lodge which was separate from main area. The customer service was awful, everything was outdated, took forever to get extra towels and indoor/outdoor pools were awful. We only stayed at lake and the bar area was ok. Definitely would not visit again or recommend this place! Lake Harmony is a pretty area, but this experience ruined it. read more

This resort accommodation are a disgrace. Rented a Cottage Cove for the weekend in May. I even went there ahead of time and did a walk through. I arrived and the front desk confirmed and confirmed my reservation. Of course they had my name wrong. We went to the house after we got the keys ..... and surprise we walk in on someone that was already in the cottage for the weekend. We ended up in the same dump that we were in last year. This house is called the HR house because they use it to store all HR documents in the basement?? Yeah that's not a privacy issue. One of the two bathrooms had NO PLUMBING in the tub. Nothing!! That left one bathroom / shower for 4 people. All this for only $750.00 got two nights. I am done with this resort and will never return. Twice bitten. I called, sent emails... nothing. No wonder they go through a new manager every year. read more

Split Rock Resort - Bathroom - no plumbing. - Ski Resorts Near Me - Lake Harmony, Pennsylvania

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