The worst hotel experience we have ever had. The worst costumer service experience we have ever had. Started out fine, we arrived at 1pm check in was at 4. They gave us bracelets and we were able to go to the pool and around the resort. That was the best part of the whole experience it all went down hill from there. We came back at 4 to Check in, we found a line of about 20 people and were told their system was down, ok no big deal we waited until the buffet opened and ate dinner, came back at about 545. Now those same people who were in line now all grabbed chairs and no movement in the line. Ok... so we went back out and returned about 7. Still no movement in the line and people we're starting to lose their shit. Mind you still no real explanation of what the hell was going on. At about 9 it started becoming clear that they had overbooked, people we're starting to be turned away, many just gave up and went home. Many that were booked there for the week were being told that they could only stay in their timeshare rooms that they already paid for, for 1 day then would have to be moved to another spot because of construction. So finally at 11:15 pm we started getting checked in, got to our room that rightfully should have gone to one of the timeshare owners at about 11:45 pm. So check in basically took just under 8hours. We were told to comeback after 9am the next morning to discuss a refund. So the next morning at checkout I asked for a full refund, not expecting much pushback as it was very clear they screwed up. No... instead I was told they would only refund the $26 dollar resort fee... and was told nobody told us we would be able to talk to anyone about a refund. They spoke to us like we were being ridiculous. Are you fucking kidding me? As I stood there on the phone with my credit card company to block or dispute charges from this "hotel" the girls behind the counter were laughing at us, but that stopped pretty quickly as many more pissed off people starting rolling in. Not only complaining about what had happened the previous night, but also about everything else. Room conditions among many other problems. I have stayed at some roach coach places before, but even those treat you like they sort of care, these people let roughly 100 people including elderly and little children waiting for about 7 hours. I strongly recommend you reconsider staying at this place at all cost. Seriously sleep In a parking lot or even under an overpass before this place. read more

We just slept here. No one wanted to be in the room because it was so dated and it felt dingy. the countertop edge in the bathroom was taped. The shower was mounted too high and when you opened the door the floor would get very wet. There were broken utensils in the kitchen and a lack of many essential items, such as a baking sheet or pan. There was also a strong odor in the building. We felt like we were in a bad 80's movie. Not to mention, the wading pool looked like a cesspool. The amenities are not within walking distance. There was a park near our unit and it was completely unsafe, just installed near the parking lot and left unmaintained. I would never return to this place. We checked out four days early and went to Philadelphia. This was not in the plan, but we did not want to waste our vacation time. read more

Loved staying at Split Rock Lodge spent time at water park w kids and also at beach and rented boats and paddle boards and did a dinner cruise in Aug with Yeti Cruises was great seeing all the houses on the lake. read more

From the beginning of our visit to the place it was one disappointment after another. The beach area and all other attractions were either closed or not of any appeal. The hot tub in the room spewed black crap into the water which Was not even hot. There was no place to socialize, no music or anything. The entire resort was in a very shabby condition. The only good thing was that the bartender in the main building poured some good drinks. I guess he felt sorry for us wasting our money there. read more

I hate not being able to give this 5 stars. My family goes every year for the last 5-6 years and do love it there. My 4 children ages 16-8 all love it. This year was the 1st time we only needed one bedroom ( we usually book the 2 bedroom suite with kitchen in the galleria ). We were placed in the lodge ( only less than half mile down the road - which I had no problem with. Once I got there we unpacked the car ( our room was top floor / 3rd floor ) Realized there was no elevator. I have a neuromuscular disease called Myasthenia Gravis and steps are VERY hard for me - well I called the hotel main desk & let them know my problem and concern. I was told there was no rooms anywhere else. Ok, so I guess I had to deal with it. Unfortunately It really took a tole on my body and therefore vacation. I made the best of it. But when you place someone at the lodge in the future. You really should let them know there are NO ELEVATORS!! I was not even given the option of a 1st floor room and it seemed pretty quiet at the lodge. I'm sure rooms were available. This morning I spoke to someone at the front desk again and was told everyone was in a meeting all morning and there was no one I could speak to. I will make a mental note to notify any hotel now about my disease in the future - I never complain, and do love everything about this hotel - the food, service, activities, water park, pool Are all clean pleasant and we can't say enough about how much we love it at split Rock. That's why this makes this situation all the more disappointing read more

Split Rock Resort - View from the lodge hotel - Ski Resorts Near Me - Lake Harmony, Pennsylvania

I recently visited split rock with my 2 younger boys. I spent a lot of money on a room with kitchen, 2 rooms and a pull out bed. The beds in the rooms were nice but the pull out bed was horrible. The rooms seems very outdated and our room was not cleaned or checked on the 4 days we were there. I had to call for extra towels and toilet paper. There were people at the front that were suppose to be checking temperatures (because of Covid guidelines)as everyone walked in... I was only asked once to take my temp. And most of the people sitting there would have their heads down and give wrong information about events around the resort. I was very disappointed by this resort and will not be returning. read more

It was a premier exquisite resort in the 90's. What happened? I would come here for Mother's day brunch and Thanksgiving. It was so fancy they had bananas foster mto and fancy ice sculptures. It used to be so good. But I heard they are facing Bankruptcy. Which would explain the decline. Elevators were slow, odd and dysfunctional even in 90's but the rest of the resort made it worth it. I really hope this charming place can turn around and not end up like all the rest of the dilapidated abandoned resorts in the Poconos. It's just so sad. My favorite part is Lake Harmony and the Lodge. read more

Today my family went the H2o Water park and we had and amazing time... I want to thanks the life guards they were amazing joshua, jayson,the lifeguard on flow ....you guys made our day we definitely has an awesome time keep up to good work read more

It was nice but the room was outdated and old.. the arcade was old the basketball court was old.... this isn't a luxury resort unless you go to the willows grove ... but in the actual water park facility its nothing special. All staff was very nice and that's why I give it a three star! Customer service is very important and the staff really does care!! read more

Bottom line, if you can afford it, go somewhere nicer. We spent a night there over the Easter weekend. Not the greatest idea. A friend of a friend booked it. Our room was located in the wing in the back. Everything smelled slightly stuffy. The room had a kitchenette. Probably the best feature. There is a pool in the resort, and a water park next door called H2Oooohh. The hotel pool was super crowded, murky, had no life guard on duty, and consequently poorly policed - people throwing footballs around. Even my eight-year-old water-loving kid wanted to get out after a short while. When we came back to the room, there was no warm shower water to be had. Same problem in our friends room. The next morning we went out of the room only to find that all of our room keys did not work anymore. Other people in the hallway had the same problem. Clearly a system problem. Split rock resort clearly caters to a burger and fast-food loving crowd. There is a very slim picking of healthy food options available. Overall, not a particularly great experience. read more

The rooms are disgusting. I complained to the operator, she said there was. I mgr on duty at the time, prob because it was so late when I called. I checked in around 6 but went to take a shower at the end of the night, around 1230am only to.notice the filthy bathroom. I took pictures of the black gunk and grime all over the shower, the dirty jacuzzi and floors and the FILTHY toilet. I had to purchase my own cleaning supplies to clean it. In the pics below, the last two were once I started cleaning. You can see the grime came right off. If they actually even tried to attempt and clean it, that would not have been there. The young lady I spoke with asked me to text some pics and she would have the mgr call me in the morning. I will update this review with an update after I hear from the mgr. read more

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Stayed here over the weekend for an event, we booked the suite. Same price as the two other major competitors but, having stayed at one of the other competitors several times, this wasn't even comparable. I love going to the Poconos and realize that a lot of the decor is outdated, but I actually like that aspect. It's part of the trip to that area. The "resort," however gives off the vibe that they want your money but are annoyed you expect anything other than a bed and bathroom for it. Unlike the competition, there is no admission to the water park with your room (despite the comparable costs). The pool area is downright dangerous, hence a waiver (this is for the hotel pool, not the park). There were not life guards while we were there (remember - family resort), but there was a guy whose only job was to walk around with a squee-gee and push the water into the floor drains. With a couple exceptions, the staff was miserable. No one felt any need to talk to you, even while you stood at the counter (waiting to pay at the snack bar, the cashier failed to mention she was closed while a line formed right in front of her). The gift shop was empty. Some Ramen cups, a few water bottles and juices, and some snacks were all that was there besides a few obligatory sweatshirts and glass wear with the resort logo. Couldn't buy pool supplies like floats for kids, suits, etc. Our keys stopped working Sunday morning, requiring the security guard (one of the good employees) to personally open doors. The fire alarm went off due to someone cooking (lack of ventilation and old stoves - not a great combo). The showers were not sized for an average male of the last century. I'm 6'0 and had to duck to wash my hair. We had to check out. You can't do it online or, like most places, automatically. There's an express checkout box but the terribly unfriendly lady at the front desk informed everyone that there's no way to know you checked out if you put the key in the box labeled "express checkout." WiFi is pretty much non-existent. I'd connect, then look down a few minutes later to find out I was kicked off. This is important because there's no cell signal there (not their fault, but there's literally no signal in most of the resort). The backup lot has the biggest potholes I've ever seen. Again, I'm really not exaggerating. If you don't have a van or SUV, you would probably damage your bumper. To top it all off, at checkout (again, had to stand in line for 20 minutes to check out like it was 1987), i was told that while i was issued a housekeeping credit of $5, i had used it because it didn't apply to the day of check in or check out. For the record, the sole housekeeping performed was 4 towels during the 3-day trip (housekeeper was good employee #2). So despite a $820 three-night stay with no water park access, they charged me another $5 because i answered the door and said "yes please" when asked for towels. According to the unfriendly front desk worker, i had to put out the green sign on the door to keep my credit, rather than the do not disturb sign i had on all weekend. When i asked about all this the lady was very snippy and assumed I should know exactly how their resort works, despite it being quite different than any hotel or resort I've ever stayed at. One other thing to keep in mind - not only do they keep a half day's stay as incidentals (rather than the typical $50 hold), they charge your card the full amount of the stay up front. I have no problem with cheaper hotels and have had great experiences from the roadside hotel to catch a nap at during a road trip to resorts for family vacations. Not only was this the worst experience I've had at a hotel, the all-inclusive resort prices, with nothing included and poor service, made this an absolutely awful experience. Fortunately, the kids had fun at the event but i would never stay at this "resort" again. I've never put up a review, but downloaded Yelp specifically to let others know about this experience. Read the other reviews and make up your own mind though. read more

Checked in Thursday evening and woke up Friday morning itching. Didn't think anything of it. I thought it may have been the sheets. Woke up Saturday morning with bumps on my arms legs and back. After they inspected the room they confirmed that there was Bedbugs. read more

Split Rock Resort - Ski Resorts Near Me - Lake Harmony, Pennsylvania

We stayed in the Westwood area. These units are very outdated. They have dirty carpets and very old furniture. The doors don't close and open properly. We found contacts in the shower from the people who previously stayed here. The bathroom is literally in the kitchen behind the fridge door. I don't know what is more unappetizing than that. This place needs serious renovation. It also is very humid and smells like mold. I would definitely never stay here again. read more

This is an old-style family resort hotel. My room was very large and clean. Overall service was friendly. The hotel has not been updated in years but you could that adds to the charm. Its sits right on the lake so you are in quick walking distance.If you love your coffee in the morning, you'll have to make it in your room or drive into the little village as there is no breakfast service in the morning. read more

I am being generous in my review because my kids asked me to. We had booked 2 king size adjoining suites just to find out the two rooms were on opposite sides of the hotel. Quite inconvenient to say the least but we made it work. My room, 3642, did not have working air conditioning. My room was 83 degrees and my 4 calls fell on deaf ears. One gentleman brought a fan that didn't work and commented on how hot the room was. No one slept because of the heat. We tried having a nice sit down dinner at the bistro (8 of us in 4 different rooms) but that just made for hangry and cranky children. We were sat in a back corner and literally forgotten about. After 20 minutes I had to find a server. She gave us bread and water, took out order, and wasn't seen again. After an additional 40 minutes of waiting, I flagged someone else down who said it would be another 20 minutes. I can see if it was busy, but there were mostly empty tables. We ended up walking out and had pizza and sandwiches (fantastic food, hence the extra star). The waterpark was nothing to write home about, very small. The drinks at the bar were terrible and very watered down. The snack bar was slow and couldn't get an order right. We did enjoy the bowling and theatre. read more

To sum it up in one word: sucks. If you're thinking about this place: don't do it. This is the place where 1979 went to wither away and die. But it hasn't kicked the bucket yet... As I sit in this horribly outdated room, with the floor shaking as kids run in the hallway, I'm hoping to finish this review before the wifi cuts out again. I was here for a convention, so I would not have picked this place to stay at all. Ever. If you have AT&T, good luck getting your phone to get a signal inside the hotel. It was fun to step outside, get full service and all my texts and email come in at once. Very annoying. You'll get your cardio in, and I'm not speaking of the old,worn out gym equipment. There is one elevator. One, single, solitary elevator. Uses the steps, you'll get there quicker. At the banquet, service was horrible. Why would we need water, butter, or plates? Maybe I'm being picky. I didn't even attempt the water park, looking at the state of the hotel, I can't think that the pool water there is any better. Speaking of water, enjoy your shower in your room, it's not really a shower, it's basically a straight stream of water. read more

Riddle me this Batman: which of these is not like the other? Omni Bedford Springs Resort, Nemacolin Woodlands Resort & Spa and Split Rock Resort. If you guessed Split Rock you win! The other two are known for luxury, quality service, and top-class amenities. As for Split Rock, not so much. Where do I start? The ridiculously overpriced Slopeside Suite room I paid over 300 dollars for that MIGHT have been updated from the 70's to it's classic mid 80's décor? (all the rooms were jacked up in price because the Pennsylvania Blues Festival was being held on their grounds) Mauve with dusty Blue in color, this room was easily thirty year's past its prime. The stove and dishwasher looked ancient. I was afraid to turn on the television for the fear that I might be stuck like Groundhog Day watching Alf, Miami Vice, the now creepy Cosby Show and Family Ties. Or how about the fact someone STOLE my prescription glasses that I had placed on my shirt while I went in for a swim with my girlfriend? Lost and found took time to check because the one person who had the keys decided to not come in (eventually they were able to find someone to look who found nothing). Nancy, the Revenue Manager, explained that if they aren't found THE HOTEL IS NOT RESPONSIBLE FOR GUESTS WHO STEAL OTHER GUEST'S PROPERTY. I imagine that happens quite often. Guess what Nancy, there will be ZERO revenue coming again from EVERY PERSON I KNOW who asks about your facility. I am giving ONE star to Ritchie of Security who made it his mission to find my glasses. He called me two hours after we checked out to say he found them in the Water Park Lost and Found. Can't forget to mention we jumped out of the pool after hearing a little boy explain to his Dad he just peed in it. We considered eating dinner there but the idea of a cafeteria style buffet with a small number of choices was unappealing. The overall facilities are beat. I have trouble believing the main lobby was renovated. This is a resort for someone who has no idea what a resort is really all about. It's almost hilarious it has the audacity to call itself a resort (like a store that calls itself an outlet so people shop there). How about the dollar toll you have to pay every time you drive in on Moseywood Drive? I have NEVER paid a fee just to drive up to the place I am staying, not to mention spending 300 dollars for one night? read more

Stayed here for 3 nights as a party of 6 people (actually still here as I write this) over Thanksgiving weekend. It was awful. 1) The other reviews are correct, everything is outdated, from the carpets to the furniture to the appliances. The gym equipment was very old and the electronic machines finicky; it seemed like it had been purchased from a thrift store or something, rust on the weight machines and exercise bikes from the 70s. 2) The wifi is terrible, we were wifi-less the entire weekend. The signal is extremely weak and your device may occasionally connect, but it always disconnects within minutes and is very slow when it does work. We basically gave up and just used our Verizon data. 3) The customer service is not the best, and is actually what spurred me to write this review. We went to the pool last night and they were out of pool towels. No problem, we used our rooms bath towels, figuring we could just exchange them today. Nope, there is no towel exchange service provided on the weekends. I called the front desk and they said they would bring us clean towels. It's been 3 hours. I'd like to shower please. I called back twice and the front desk rather rudely told me I needed to give the staff time.... I did. It's been 3 hours. Still waiting on towels as I write this. 4) They're super cheap, and it shows. When we first arrived in our rooms one of the bathrooms had 1/3 roll of toilet paper left, with no replacements. The other bathroom had 1/2 roll left but did have a replacement. We're out now. I asked for that the same time I called for towels, 3 hours ago, haven't received it yet. Also the sponge they give you to wash dishes is a full size sponge that has been physically cut in half... which is fine, I understand, but just know that it looks pretty bad. Anyway, won't stay here again, won't recommend it. I understand it's under new management and am trying to cut it some slack, as renovating and updating everything is obviously quite an undertaking, but they could certainly improve the wifi and hire more staff to accommodate room requests. Still waiting on towels and going to the lobby to pee since they won't bring us any toilet paper. read more

I will keep this short since pretty much everyone else covered what I was going to say. They nickel and dime you to DEATH, I knew it wasn't all-inclusive but come on. At least have some quality service if you're gonna have to pay for every thing / activity listed on your website and brochures. My family was very disappointed in the staff, activities, cost of everything, and all-around rudeness. This had to be the worst vacation we've ever been on, and it was misleading because a lot of other travel sites give this "resort" some pretty decent marks. I wish I read Yelp reviews first, because now I'll never be back, and I've told all of my friends and family NOT to go! Ugh everything was dirty, outdated (they may be doing construction, but who cares, terrible management), things didn't work, furniture reeked of cigarette smoke despite it being a non-smoking unit, ugh it was a nightmare. I would have been better off camping by myself in the woods with a sleeping bag and a flashlight. ::shudder:: and I hate camping. read more

The reason I designated two stars instead of one is because the resort is absolutely beautiful. Their service, I cannot say the same. Otherwise, it would get a big fat 1 star, 0 if I could. Reserved two nights and they lost that reservation. Got the first night reinstated and went down to the main building to ensure that there was a reservation for the second night and there was not... despite having a email confirmation for two separate reservations since they lost original. Showed them the email confirmation that it was fully paid... key word FULLY, they expected me to pay $26.50 resort fee though already paid for and got a email to confirm it. Luckily, the Best Western welcomed me on short notice with open arms and they offer a delicious free breakfast at 1/3 the cost. read more

Ahh good old Split Rock. What can I say besides "why." Why would anyone bother coming here (unless they are coming for the wine festival because that is understandable)? Why would anyone PAY to come here? Lets start with the management. Split Rock has changed management about five times in the last two years, and clearly no one can run the place. The hotel (the "town center," formally "Galleria") is disgusting. They just went through a remodel and it is still gross. The lobby looks nice but don't be fooled. The arcade is WAY overpriced for the quality of the games they have. The bowling alley often has a "wait" when there is no one in sight. The gym is not even a gym. It literally has one working machine at all times. The "ice cream" place only serves two flavors and barely any toppings. The restaurants are overpriced and nasty, and the "activities" are boring and limited. The waterpark is so small that your kids will get bored within an hour (and for that it is sooo overpriced).The lagoon is the only good thing about this place, except there are no lifeguards at the beach (so watch your kids carefully). Overall, I would not recommend staying here. There are much better resorts in the area. However, if you do stay here, venture outside the resort for good food and a different water-park (ie: camelbeach), if that's your thing. read more

I think this is as good as water parks get in the Poconos. Not that this was bad or anything. We only stayed for the water park, so note that this does not concern the rest of the resort. There is a $1 toll to enter the area, but it's probably for parking or something? I don't know. The waterpark ticket is about $30 online, which isn't bad for the whole day. Once entering, even at around 11 (it opens at 10am on Saturdays), it was pretty crowded. While you're waiting on line, get a waiver form and sign it so you'll be ready once you get to the front desk. The staff was pretty nice at the front desk but that was probably it. Once you get inside, you can get a locker. The lockers work in a funny way. They cost $8 for a large (if you have a bookbag, you'll definitely want to get a large. Our large was able to fit two jackets, two pairs of boots, two mini crossbody bags, and our bookbag) but it's strange because you need to basically pay for the locker and enter your desired pin at two touch screen stations (I don't know why there are only two for such a big resort) and if you want to open them again, you'll have to wait on line and enter your pin to open your locker instead of going to your locker. Unfortunately, a lot of people struggled with this which made the wait a bit longer than usual, but it's better than forgetting your key. They also let you keep the locker open all day, which is nice. The water park itself is pretty nice. There is a tidal wave for "surfing" and a kiddie pool for toddlers and younger kids. There is also a pool that has an on and off wave effect which was really fun. It really reminded me of being on the beach in the deeper waters. They also have a lily pad pond to test your balance and a park that has body slides and a giant bucket that tumbles water. Also, let's not forget the tubes protruding outside of the building - you can do single or double tubes in tubes that light up or a large family tube that goes down super quickly in a yellow slide. The lifeguards really do pay attention but they all seem kind of upset with working there. As the day progressed, it did start getting a bit rowdier and a bit more crowded, but it was still enjoyable. You're also stuck with eating the food there (unless you go out and come back, which I'm not sure if you can do. Possibly if you have all-day admission), which wasn't the best or the worst. They aren't too pricey either, it probably cost $8 for a hot dog, fries, and a bottle of Dasani. Unfortunately, the showers and bathrooms and changing rooms get dirty. You have to understand, there is water everywhere but some of the showers had feces in them. It was really gross. Plus, you have to bring your own towels. Overall fun experience, disregarding the lack of sanitation and rowdy crowd! read more

WOW.. where do I start?? The Good- The Lodge by the lake outdated but nice the views are real nice I recommend if you must stay here be sure to get your room here too.. That and the small indoor water park are about the only good thing about the entire place. Bad- GHETTO x 10 the Main building (The Galleria) where the water park connects is sub par or worse. The staff seems miserable and several of them openly spoke about how bad management is. Even folks off grounds spoke of this. The $10.oo buffet was ok. The hours of business with a packed hotel is a joke. Don'e expect any food after 10pm all closed. Worse- Booking mismanaged us soo badly. When we booked the stay we said we only wanted to come if we had a Lakeview at the Lodge by the Lake with 2 queen beds as we are family of 4. Not only did we not get by the Lake but we got 1 king bed.Then we were told after our 3 hour drive there that they were booked solid sorry no rooms for us by Lake. We had to aggressively go down to Lake lodge and talk to the staff to find out that actually there were some rooms so after exposing the truth we managed to get a room in the Lodge but still no Lake view but away from the element and raunchy Galleria! Day 2 we saw empty Lake front rooms and along with some friendly staff (staff was nice by the way it was booking and management that were sour and incompetent) we settled for a Room with View King Bed and 2 cotts! Needless to say 1 and DONE!! See ya.. read more

I waited a few weeks before writing this review just to see if I still thought the place was as bad as the day I left. I went back through my vacation pictures and yes, I still think it's a dump. Here are some disclaimers - I stayed at the Galleria area to be "near" everything and came to find out it's the oldest portion of the building. Even though we spent $600 for 3 nights, we could have spent a lot more at other resorts according to my wife. Now, the review: Biggest problem you have is smells. The hallway in the galleria has no HVAC. Obviously built before code required ventilation in the hallways. So, when the a$$holes in room 3804 were smoking 24/7 in their rooms, the hallway smelled HORRIBLE all week. The guests before us fried food so the entire room smelled. We got home and smelled our clothes we didn't wear (still "clean") and they smelled horrible. We washed everything again (which we probably would have anyway but you couldn't imagine how bad they smelled and weren't even worn). Waterpark was nice. Our boys REALLY enjoyed it. Everything else seemed sort of half assed. At least one of the "activities" was cancelled (story time) and on Thursday the kids game time consisted of a lady bringing a bag of $2 games into the viper room (or whatever it's called by the game room) and dropping them off and saying "Have fun." She brought back a box of crayons and paper and then we never saw her again. Room was about 100 square feet and the games included horseshoes. OK, that's going to work. Lagoon was closed when we went on Wednesday due to "Bird poop bacteria." Yea, that sounds nice. Went to the turtle races. Kids kinda liked that. So, the guys skim the handle and then pay out in fun bucks so the resort makes money twice. Yes, I understand odds and know the "house take" was around 20% by my quick math when they read off payouts. Again, just seemed like everything was half ass. Oh, and on Wednesday during lunch at the deli, we were eating outside and there was also a guy lounging on a chair in the grass then a dude starts cutting grass. Ran the guy off in the chair and didn't make our meal any more pleasant that's for sure. See picture of the guy leaving. Staff was, generally, pleasant and courteous. I think they are pretty much numb from having to apologize all of the time for a crappy hotel (outdated, smelly, dark, etc.) from, well, a lot of trashy clients, and are just taught to smile, apologize when needed and put band aids on any situation that needs. The experience starts when you park in the lot and then have to lug your baggage up stairs (if you don't park up top), walk through a parade of smokers out front, open your own doors with your hands full (twice), check in, take 2 different elevators to your room, walk through smelly, HOT, hallway on the slope side, get in your room and then it smells like fried fish. It sets a really bad tone. I'm sure they've heard all of this before and are trying to ride it out until the place just falls apart and keep cashing checks. The rooms haven't been updated in, what, 30 years? The beds sag, the couches sag, the TV's are complete crap. Just wasn't worth the value. Shame is, the place could be really nice. read more

Split Rock Resort - No swimming. It was up for the entire time we were there. - Ski Resorts Near Me - Lake Harmony, Pennsylvania

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To be honest I've never stayed the night at this hotel. It looks like any other dingy run down hotel. But what sets this place apart from any other motel 6 is the aracade room and the newly designed water park. My boyfriends brother is the carpet shampoo guy here. So rest assure that your carpet will be spick and spam clean! read more

Weekend stay. I'll make this one quick. Decor is dated, stale and in need of a refresh, its like a time warp back to 1982. The cost cutting is apparent at every turn from the rooms to the halls to the common areas. This was the first place in years I've stayed that handed me an actual key for the room. Upgrades are slapdash, Pit Bar has new flatscreens and direct TV, bowling room and arcade are also newish. I've read of financial issues and heard talk of the place being on the block, it shows Waterpark is smallish, but a good diversion for a couple of hours, you'd be hard pressed to spend the entire day there. One pleasant surprise was the fair prices at the bar inside the park, a place where we expected to be gouged. Breakfast buffet Sunday morning was pretty good, not sure what the gripes are about there. If you're expecting Bobby Flay on the omelet station you'll be let down, otherwise its worth a shot. Staff was pleasant and helpful, no issues there. As for the toll, Moseywood/Lake Dr is a handy cut-thru from 940 to 903, if visitors know that you bet the locals do. Reimbursement for guests would go a long way in the goodwill dept. read more

I would think twice about returning to the Split Rock Resort. When I made my reservation I was told I'd be in Westwood, but ended up in the Lodge. Westwood is a new complex with an apartment-like feel. The Lodge, on the other hand, was a rundown hotel room and we had four people in our party. To make matters worse, I was there with friends and we were scattered all about the very large property...not staying near eachother at all. AND...the biggest issue! I paid the same amount for my crappy two-bed hotel room as my friends did for accomodations that were like apartments with jacuzzi tubs and saunas. When I complained, I got NO HELP. If their customer service had been better I might have rated this differently. First, they should have placed me where they SAID they were going to and they should have adjusted my bill. Not a happy camper here. read more

We were staying nearby for the week and tried to take the kids mini-golfing. Were told firmly that it was only available to resort guests, as was the arcade. The place was not busy at all, and we had 8 kids and plenty of money to give them, but they would not budge. If we had known that we wouldn't have access to Split Rock, we never would have stayed at Lake Harmony. The ads and map descriptions are very deceiving. read more

Split Rock Resort is back on Lake Harmony in the Poconos about 10 miles from I-80 and the Turnpike Northeast Extension. After paying the "trolls" as we so affectionately call them the toll (A whole quarter!) you can enter the resort area. The resort consists of a lake with a beach, a beach house next to the lake containing an Italian restaurant, outdoor basketball courts, soccer fields & the likes, outdoor pool, the main resort building with indoor pool, food, hotel rooms, gym, indoor tennis courts, the villas, and COMING NEXT SUMMER - AN INDOOR WATER PARK! How exciting! A week - gets a little boring, but a few days at Split Rock is like heaven! read more

The worst customer service I've ever experienced. The place is disorganized and the management staff are idiots The only person that had any customer service skills was Divina, a server at the grill. read more

No. Let's start with the "group rates department". Sadly, my family must book a weekend at this facility once a year for a martial arts organization of which we are members. Each year, we must call the aforementioned "group rates department" to book a room. The "group rates department" is an elusive beast. I don't think they really exist. One thing is certain; they never return phone calls. So typically, we end up booking the standard, HIGHLY inflated standard rates, out of sheer frustration. Nice, huh? Now; the front desk. The employees seem sad, and I feel sad for them. Nice way to start, and finish, a visit. Facilities are outdated and worn. The hide-a-bed is more aptly described as a bed of nails. Ancient, rusty springs in the flapjack-thin mattress yearning for freedom, stabbing you relentlessly as you try to sleep. Now, the fun part. Apparently they were recently bought out, and underwent renovations. As such, added to the HIGHLY inflated room rate is a $50 reservation fee. A $50 reservation fee you ask? What ever can that be?? Simply, it's a gift from the new owners to shaft you just a littttle bit more, so they can realize profits more quickly than they should following their renovations. Oh, and don't forget the crypt-keeper waiting at the security booth to collect the $1.00 toll every single time you enter the facility. I'm dreading staying here in a few weeks. read more

My family and I enjoyed ourselves here the room was nice and clean, I should start by saying I went for a timeshare promotion which is why I got a good deal on the room water park passes and vacation bucks, well worth it for the price I paid! read more

This place is a bit outdated however it was priced right. My kids had so much fun. I would definitely return we bowled, waterpark , had joining rooms full kitchen stove and all. The staff were friendly and they gave us vouchers to eat. I would definitely return. A very family friendly. read more

Nothing good to say. Desperately In need of Hotel management. Facility is very poorly "renovated". Staff is overwhelmed with angry guests and an armed with firearm and teargas Security guard in the check in area. That's my best. read more

This place was a fair place to stay at for a week. I would rate the rooms three stars out of five. The beds were really comfortable, but there was discrepancies with very little hot water for the showers as well as some other discrepancies. However, there were some amenities that were cool, such as mini golf, bowling, an indoor water park, a movie theater, etc. The problem is, they were all extra money and not included! However, the service was the worst service ever! There was only one elevator in the whole place and it was an enormous fire hazard. When we wanted our room to be cleaned, all they did was vacuum and make our beds. They do a full cleaning!!! It also seemed like the staff wasn't that helpful when you asked them a question. I would give the service one star out of five, giving my overall rating of this place two stars out of five. read more

We stayed here about a year ago and it was so great that I'm thinking of going back this summer. Our room (which was pretty basic) was right on the lake, which had ducks and minnows and was perfect for my children who were 3 and 17 months. It was quaint and peaceful. We spent most of our time at the H2Ooooh water park which is right on the property down the road. Staying at Split Rock was perfect for our family. Oh, another note, the breakfast that was included in our package was yummy and full of variety. read more

Just checked in and was placed in the Lodge. Spent $500 for 2 nights. Light is falling out of the ceiling.. looks like feces all over the mirror and walls.. paint is peeling.. and found hair in our shower! Absolutely disguising! Called manager and said sorry have to stay in that room (keep in mind this place looks not even 1/2 full and after researching plenty of rooms available). They did have a nice gentleman come and clean the room for us. However the state of this room is ridiculous for $500!! I wouldn't even pay $75/night to stay here! Will never come back here! Plan on going to talk to a manager face to face tomorrow! read more

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Wow wish I can do minus stars but one will do. First impression was how beautiful the mountains are. Then you enter a lobby with the Christmas tree still up in February and tons of plastic plants. It seems dated. The reason for our stay was to take our daughter to the in door water park that we mention when we booked our two night stay. When we arrive on a Wednesday peak season we were told the water park is close on Wednesday but will be open Thursday. When we tried to buy tickets for water park we were told it's also closed Thursday, how do they not know when their parks are open/close? Disappointed we left our luggage in our room and head out to Galleria for late lunch. We got a pizza that we took a couple of bites and left. Terrible. Gift shop totally over priced. Most of their activities were unavailable. One game of bowling were $7 per person. Seriously? read more

When we drove into the park area, we were relieved that it was much bigger and nicer than we read on reviews. But dah.... @@ Too early to feel that way @@ I am adding here my own experience with the front desk. We arrived at 1 pm. The front desk told us the check in time is 4 pm and they would call us when room is ready, which is around 4 pm. Alrighty... first time in my life a hotel is so strict about check in time. But yes, a rule is a rule. Luckily we found the beach and playground to kill the three hours. 4 pm.... no call.... we checked back in the front desk. They said housekeeping hasn't called them back! Since we had the all day waterpark pass, they said we could use it and just tell the waterpark guard we were hotel guests. So I ran the kids to the waterpark, only to find out that the front desk was supposed to give us a pass. We ran back again.... and since we missed four hours that day, we asked for sometime for the next day. NOPE.... but we can use it the next day. So we put our kids to the free hotel pool and save the pass for the next day. When they finally got hold of them at 4:30, we got to check in at 4:45! And mind you... all these time the front desk were not very nice. They certainly need training and top of all, coordination between housekeeping and front desk. I spent this long to type up our first encounter with Split Rock. ALL frustration.... and long.... The Willowbrook was very nice though but by that time, we were exhausted, esp kids were telling me the pool had a funny smell. Okay... to be fair... the Willowbrook suite was very nice. Dated but clean. Old utensils, carpet, TVs, phones... but clean. So the stay inside the suite was passable. Other stuff you can basically take the reviews word to word... Will I stay again? I will try out other places first. read more