This was our 1st time and everything was wonderful. Check in at the kiosk was only a few minutes. The rooms are outdated but spotless. Thanks to housekeeping. My family from ages 2 to 71 had a ball in the waterpark. Cabanas we're great. Ordered family meals for lunch and though pricey alot of food and delicious. Went to the Italian restaurant for dinner worth the price. The breakfast buffet was also great. The staff could not be more accommodating. read more

**Another Wonderful Kalahari Stay ** After over 10 years of bringing my family to Kalahari, this trip reminded me why we keep coming back. We had a few minor hiccups with our room, but the kindness of the staff truly made the experience worthwhile. A huge thank you to **JP, the arcade manager**, for being so incredibly kind and accommodating to my family, especially my nonverbal son. His patience and willingness to make him comfortable meant more to me than he probably realizes. Also, a special shoutout to the **lovely young lady with the cornrows at the ice cream parlor**. She was so patient, welcoming, and hospitable with our family. And **Rich, the train conductor**, was absolutely wonderful! He was so kind and knowledgeable about the area. After coming to Kalahari for all these years, I had no idea there was a waterfall nearby until he recommended it! Now I can't wait to come back and explore more of the area. Thank you to the Kalahari staff who made our family feel welcomed and cared for. **We'll definitely be back!** read more

I'm honestly so disheartened to have to write this review because I genuinely loved the resort experience. There was so much to enjoy, and there were activities and something for everyone. Unfortunately, our experience with the room completely overshadowed the positives. All three of us myself, my spouse, and my daughter woke up with multiple bites after staying in the room. I was bitten particularly badly on my face and arms, while my spouse and daughter had bites primarily on their arms. I cannot say for certain that they were bedbug bites because I did not actually see any bugs, but the bites were very similar in appearance and pattern to bedbug bites, which was extremely concerning. Unfortunately, the cleanliness of the room was also a major issue. There was hair in the bathroom, what appeared to be food or possibly vomit on the bed, sticky residue all over the refrigerator, and the sheets and linens did not appear to be clean. I really wanted to be able to leave a glowing review because I enjoyed the resort itself, but I have to be truthful about our experience. For the price of the stay, the condition of the room and the possibility of a pest issue were unacceptable. There's definitely a lot to enjoy at this resort, but based on our experience, I would recommend enjoying the resort's amenities while considering staying at a different hotel. read more

See all

This is the second Kalahari Resort location I have been to in the last three weeks. I will NEVER be returning to another location after the abhorrent customer service received by multiple staff across the board. First of all, as someone who has been traveling for over 30 years, there's SO many MAJOR issues. I called last week and asked if it was okay to have a package shipped here. They said yes and I could pick it up when I got here. Well I tried last night and they said I could pick it up in the morning because they were closed and REFUSED to send anyone down there. I call again today and they're REFUSING again to give me MY package that I PAID for. Secondly, this place is so huge that you know there's plenty of staff and space for Doordash orders. How is it that this giant establishment refuses to have spots for door dash and refuses to let you get your package from their shipping area? Also, I have NEVER been to a resort that cancels quiet hours. Texas didn't. Same convention. Same company. But way nicer, way cleaner, and way more friendly than this place. The entire staff, including supervisor Aurora need a retraining on Hospitality and Business Management. This is by far the worst resort I have ever stayed at and you can guarantee I will be letting everyone know about the treatmemt of myself and others. Even my door dash driver this morning said they hated delivering here. And the one from last night. Do better or don't be in business. Carne Asada let's you mix and match the fajitas with proteins but refuses for the tacos. Make that make sense. The spa offers Inclusive packages but refuses to do the manicure and facial portions of them. This hotel needs a major overhaul in customer service and communication. Appalling to say the least read more

This is a good vacation spot for a big family but not for a long time. There were some great food options. The Mac and cheese place was amazing. We also enjoyed the buffet breakfast that had so many options from all over the world. We also liked the burger place that had the best cheese tots I have ever had. The last day we had breakfast at the Mexican place that tasted good but took so long to get our food it was not worth it. The food is also so outrageously expensive. There were a lot of vegetarian options though. The water park was fun but didn't have a lot to do it took us about 2 hours to go into all of them. I liked the slides with tubes but they were all short. They also had a few slides later in the day go out of order. The water park also opens supper late as well as breakfast so if you have young kids bring something to do before. They had good setting and food there. It was nice and safe leaving our stuff at a table would be nice and safe. We were there for the vet conference which had a good area for people to be in and good food as well. We did have a big problem with a box we got sent to there business office before hand they never set out for us in time for check in. We also payed extra for it to not show up. We found it later not in time. There were great spots for a drink with a nice piano bar but it didn't have any live music which was disappointing. The rooms were not very good the showers had no pressure and the soap they provide barely work. We did not have bed bugs but I saw a lot of other people say they had it in their yelp reviews. We also saw the arcade but it was very expensive as well. I think it was fun but not a lot to do if you are staying long. read more

See all

Great experience from the moment we arrived. Highly recommend. The rooms and park could use some updated renovations. The modern American restaurant was not good but expensive. Staff was very friendly. Go after spring break to avoid lines. read more

Our family just returned from an unforgettable Spring Break at Kalahari Resorts Poconos, and I can't emphasize enough how incredible our experience was! From the moment we arrived, we were captivated by the vibrant atmosphere that felt both family-friendly and tailored to adults. The water park was a huge hit with our two girls, offering a wide array of slides that catered to all ages. Whether it was the thrilling rides or the relaxing wave pool, there was always something to keep the whole family entertained. One standout feature of our trip was the food. In previous resort experiences, we've often found ourselves disappointed by the dining options, but Kalahari shattered those expectations! The variety and quality of meals were truly exceptional. From quick snacks and Starbucks coffee, to gourmet meals at one of their multiple restaurants, every bite was delicious. It was refreshing to find such a diverse menu that pleased my wife, the kids, and me. We also appreciated the thoughtful layout of the resort. It was easy to find comfortable places to relax, and while it did take some hunting , we did manage to find a table each day. The array of jacuzzis was another bonus, with both family-friendly and 21-and-over options. Overall, our stay at Kalahari Resort Poconos was filled with fun and memorable moments. If you're looking for a place that offers a perfect blend of excitement and comfort, this is the spot! read more

See all

It's always a good time for the kids. They have a ton of stuff for younger kids which is a plus for me. There's plenty of options for eating as well. Parking a challenge if it's busy, but at least they don't try to charge you an overnight parking fee like great wolf does now. Black Friday coming up always a great time to book your stay. Usually 30% off Kalahari In! read more

Kalahari - Wave pool - Resorts Near Me - Pocono Manor, Pennsylvania

Hope you like those SNL skits about the font Papyrus, because that's pretty much where their creativity maxes out here. *Everything* seems made to milk you for money. Awful room layout. Awful, too-small-for-the-bed sheets. Thin walls. Cafeteria-level food. Terrible layout where you will constantly be walking LONG stretches. LONG waits for the only two elevators running. Frustrating that they shut down elevators randomly while lines grow of frustrated parents and impatient kids. Lobby is completely mobbed after their rates for the water park goes down in the evening, blocking everything. There are so many bad decisions made here, from the structure to the day to day, but it isn't even worth detailing everything. Don't go here. And a small thing: unfortunately, this Memorial Day weekend has been rainy and foggy Sat & Sun. But this place had dozens of flags out in the rain all day and night. Just another sign of the thoughtlessness of this place. read more

Kalahari - Dozens of flags left out in the rain all weekend, day and night. A small thing, but symptomatic of the thoughtlessness. - Resorts Near Me - Pocono Manor, Pennsylvania

We enjoyed our stay here. The waterpark is insanely huge. They have plenty of rides for both smaller kids and big kids. They have multiple sections for each age of kid. They have a section for babies, toddlers, preschoolers, teens and adults. They cater too all ages. They have food available but you need to use the kiosks to order and then pick up. We did eat at Cinco Ninos and enjoyed our meal. Since it is a conference center they have decent food options which is different from other places. The rooms are spacious. We had 2 full size beds and a couch. They also had crafts in the morning and it was awesome. The instructor gave about 5 options the kids could choose from, again catering to many different ages. We had a great experience and would go back if in the area. read more

What I liked: Fun rides, lots of food options. Convenient locker system and wristband. I liked the showers and changing rooms. What I did not like: Rude service in food area (smoothie stand) in waterpark. When I tried to ask for other options for salad dressing, I received a very impolite response. Found a large piece of plastic in wrap which was bought at the smoothie stand in waterpark (which we did not complain about, especially since they had already been rude). Music too loud in certain areas, especially in eating area by smoothie stand. Bathrooms wet & dirty in sink area. Overall, too loud in waterpark. Need some kind of sound absorption in room to make it quieter. Arcade seemed noisy, crowded, and cramped. Did not feel enticing. Upon purchasing tickets, attendant would not give us the lower price which was advertised on website. He could not give a reason except that the prices vary. I felt this was false advertising. Felt certain areas were unsafe. Kids did forward flips in 4 feet deep water, which seemed dangerous. Basketball area was a little dangerous. My daughter got hit in the head with a ball. Ride attendant gave me detailed safety instructions, but did not give my teenage daughter and her friend the same instructions (for the Anaconda ride).  Person who took my order made a mistake and got my order wrong. They were nice and offered to fix it, but I said not to worry about it... Even though the kids had fun, I felt it was too loud, service was moderate/poor, and admission was overpriced. Would likely not go again. read more

Second time visiting this location and although the water park is fun for the kids, the rooms and value of what you're getting for what you're paying is just not worth it. read more

CODE BROWN it floated by my ear without notice. the staff did not warn anybody in the pool. I wasn't even aware until I saw a biohazard bin and turned my head. WORST EXPERIENCE EVER. read more

Kalahari - Words that say it's an emergency - Resorts Near Me - Pocono Manor, Pennsylvania

We keep coming back because the kids enjoy the water park and rides. Not sure if it was the shampoo/body wash, the bed or the water park water but I did not sleep well. It does not help that on the 3rd fl the water flow was so bad it was like taking a shower under trickling water where you never feel clean no longer how long you stand under the shower. We stayed two nights and on the second night our room phone rang in the middle of the night. Neither nights were a great sleep, which led to a poor overall experience for me at the park. read more

Kalahari - Yom Kippor weekend crowds - Resorts Near Me - Pocono Manor, Pennsylvania

So to update...they went cashless. They also added a human crane, indoor go kart (Thursdays) and a 7D theater. 2 nights max is all you need. The rooms are clean. There is a new restaurant that specializes in Mac N cheese. I gave 3 stars this time because security staff is really not present around in the late evening hours and there were many people running up and down the hallways and slamming of doors. There is zero signage to remind people to have better manners. read more

See all

AMAZING WATERPARK even the hotel staff were kind enough to give us a bigger room for our family for no charge and the waterpark was nice and the wave pool is huge but the waterpark staffing was kinda weird first day they said I could go on the kids slides second day no? But it's fine so I went on the taller ones and suprisingly not a long line barely any the longest line was a few min but so far amazing waterpark definitely coming back read more

We came and celebrated our son's birthday here! We got the 3 bedroom condo, which was convenient since many water parks don't have this option. However, the room was quite weathered - peeling furniture, urine stench, and low pressure frigid showers. As for the waterpark, there are many things to do for little ones to adults! So many options, but yet again, the water was so cold my son's lips turned blue and couldn't stay in the play structure very long. We've been to all the water parks in the area during the winter and this was definitely the coldest. Overall, the kids had a blast but don't come in the water unless you like cold showers and waterslides. read more

This was my first time here and I truly did not know what to expect. I was truly impressed with all the family activities they have for children from the arcade to the water park. My family and i came to celebrate my nieces first birthday and we had the best time! The staff were so sweet and attentive to our large group with no issues. read more

Beautiful Resort. We were here celebrating my Birthday which was April 13th. The same day as the event. So I was super excited! We traveled all the way from Maryland and it didn't disappoint. We were here for the Wine & Food festival. We purchased VIP tickets and it was so worth it! Our tickets included valet parking. One hour early entry with a spectacular brunch & a swag bag & wine glass. We really enjoyed this event. Food & drinks, entertainment was on point. We didn't stay at the resort but it was beautiful. We stayed in town for the weekend and we both felt like this was well worth the trip. Enjoyed all the entertainment & vendors as well. I would definitely do this again. I hear this is done annually. I look forward to attending next year's event!! read more

See all

Very Nice place, 1 staff member Brian Russell, went above and Beyond to offer assistance when we needed it most. Housekeeping was very good & nice also I would say most of the rest of the staff was oblivious to answer questions! It looks like it was 1st day at work for 70% of the staff. Every question was directed to 2-4 other people. Very frustrating. Prices need to be adjusted. read more

Was there for a national dance competition. Check in was smooth. I liked being able to check in at a kiosk and not stand in a long line. When I arrived the lines were not long though and moved fairly quickly when I needed to stop at the front desk. Parking is interesting. You have the option for valet which is 40 a night or self parking. Self parking was a little annoying because parking filled up. My room was clean and huge. I have no complaints about the room. We were far from the convention center so there was always a long walk. I was happy to see that Starbucks was proudly served. My matcha latte was always perfect when I ordered from the Market. The Waterpark was HUGE! My daughter had the best time trying the different slides. I didnt make it to the outdoor pool because of scheduling and the weather conditions. House keeping wasnt always consistent which was confusing which is why I only gave 4 stars.. read more

I'm still here at Kalahari Pocono Pines. Day-1 We arrived Monday morning at 10 AM. Check-in was fairly easy because there was virtually no one else here yet. When I passed the check-in 2-hours later... The line was very long and the same person was working. They definitely need more people there. I went to use the ladies room after checking in and it was extremely dirty. The cleaning cart was there with no attendant. Went to the indoor waterpark which opens at 10 AM because it's raining outside. The outside was closed. It's the usual indoor waterpark nothing special. The Jacuzzi. Where can I begin? It is an indoor outdoor Jacuzzi. Meaning, you can go straight from the inside through a passageway into the outside. On the inside section.... Only 3-lame-jets were working. PACKED With kids. Outdoor section NONE of the jets were on. I asked the "lifeguard" why the Jets were not on. He said do you want them on? I asked him if he knew the difference between a Jacuzzi and a pool of hot water. He said he would turn them on ... he never did. I cannot emphasize enough, how many children were in there. From a few months old to pre-teens. Horsing around.... I scooped this one girl up that was about to drown 4-years old. She was allegedly being watched by her 12-year-old sister. Her mother was so grateful. Why is the mother not watching her own 4-year-old? I am appalled by this Jacuzzi experience. Hey Kalahari.. Do you think you can have something just for adults? Do the kids not have enough activities to enjoy? No? Do you know how "unhealthy" A Jacuzzi is for children? They have these rules for the kids in the Jacuzzi. Nobody is adhering to those rules, not even the lifeguards. What lifeguard? Jacuzzis are for adults!!!!!!!! We had the buffet for breakfast. We arrived at 11 AM. They close at 12 noon. It was $30 for adults. And $20 for kids under 12. By the time we got there It was slim Pickens. You should not charge me the same amount as everybody else who got more variety before me. Was not impressed with the buffet at all. On the upside. The staff here is very friendly and helpful. Except of course, for the lifeguard who doesn't know the difference between a Jacuzzi and a tub full of hot water. And most importantly, is not adhering to the rules setforth for children in the Jacuzzi. I saved a kid from drowning today.... He should be fired. We will be checking out tomorrow at the prescribed 11 AM. I will add to this review at that time. read more

We had to go to kalahari poconos for a dance competition and had to stay for 5 nights. When we checked into the room Sunday, I had to kill 3 flies. Monday morning I woke up to find ants all over the couch and wall and then more by the sink area. I was reaching out to the desk about the ant situation when my 6 year old son who was still in bed, said there was a bug In the bed. You can imagine my disgust when I looked and it was in fact a BED BUG! I immediately freaked out and called the desk who said they would send a manager up. They did not. They sent up a facilities guy instead (who was very nice...but we wanted a manager). He confirmed it was a bed bug...a rather large one at that. He said they would need to "heat treat" the clothing, luggage, teddy bears, etc. and would need to move our room. My daughter had to be downstairs competing within the hour so it was a mad rush to pack up our room. My husband went with the facilities guy to look at a new room on the 3rd floor. Well what do you know....more flies flying around!!! My husband said this was unacceptable and again requested a manager. At that point the facilities guy (againnnnn no management) brought my husband to the presidential suite which was the least they could do at this point. Where he told my husband there's "special devices" that detect bed bugs in these rooms. Great. We threw our stuff in there and headed to the dance competition. When we arrived back in the new room around 1:30pm, we found our luggage back in the room. When we opened it...we found that my husband and kids luggage was in balls and their bathing suits still wet from the day before. And my suitcase didn't look touched. So I'm unsure what kind of "heat treatment" was even done. At this point we were even more upset and went to the desk so my husband could speak with management in person. It was a fight to get money back for Sunday and Monday but they reluctantly did. My kids wouldn't sleep under the covers for the remainder of the stay- who could blame them. The service for the hotel in general is a 2/10. The employees are severely lacking in customer service skills from management all the way do waitstaff. Our waitress at Cinco Ninos Just watched us clean up a spill from one of the kids and then eventually went and grabbed more napkins and just continued our order- didn't clean up the floor or anything. Service is very slow here as well so make sure you bring a lot of patience. And now after the week we had, we have to sit at the laundromat so we don't bring any bugs into our own homes. bottom line...MAKE SURE YOU CHECK EVERYTHING IN THOSE ROOMS!!!!!!!!!!! read more

See all

Huge waterpark!!!! Many hotel room options, clean, with lots of eatery options! Drinks both at the waterpark and at dining establishments are great. A bit pricey but not bad. Will come again-not bad. Close to home also-less than 2 hours. Good customer service and sincerely not bad at all. read more

See all

They use variable rate pricing, you could pay $60-$100 for a day pass to the indoor waterpark. The also don't have an option for spectators. If you have a disability and want to watch your grandkids having fun, too bad for you, you're paying full price just to sit in a chair and watch. Camelback is $49 and Great Wolf is $40, go there instead. read more

The room was clean and comfortable. The waterpark is huge. Lots of dining options. We had a great time. I was disappointed that a section of slides was not running. There were 4 slides we couldn't do. Nothing on the website said they would be shut down. For breakfast we purchased the buffet package but due to low occupancy, we had to use our vouchers at a different restaurant. It was fine though because we were allowed to order off the menu as if it were a buffet. All the food was delicious, alcoholic drinks are tasty but very expensive. Overall, I had a good experience and would come back. read more

See all

We've came here twice last year and both times were great! We had so much fun we made it a group trip with friends and our kids had the best time together! My son is autistic and the waterpark is thoughtfully designed so there are swings, smaller slides, & a calmer (kid) area and the other larger attractions are on the other side. The rooms were clean and comfortable & overall we had a great time! Super affordable as well and we love that the waterpark is included with the room price! Highly recommend read more

See all

I came here to celebrate my niece's birthday w/ my sis, her bf,my other niece,& her friend. I won a contest for a free room. Score!!!! Check-in was delightful except for a woman that was rude. She said to me,"you don't want to use the self check-in kiosk" but she said it like I was slow. I told her no I have a voucher. Anyhoot, Alexandra was very welcoming & made the check-in process easy & breezy! I was just getting my water passes for now(b/c check-in is @3pm but you can go to the water park @10am). Every room comes w/ free water passes. Depending on the size of the room,that's how many passes you get. I got 4 water park passes for 2 queen size beds & a pullout couch.To my surprise,Alexandra had a room ready for me! I was stoked b/c I got to drop off my things off in the room. My sister had some issue w/ the water park ticket attendant. I got to the water park & grabbed towels for all of us. I went to the bigger basketball pool(you get to shoot hoops in the water). I was trying to please my niece but who doesn't love basketball. Then, I got nippy so I headed to the hot tub. There was so much chloride in that hot tub it made me choke. It stained my bathing suit which was a bummer. I couldn't even hardly breathe. Please if anyone reads this from Kalahari that is unsafe having so much chloride. Please fix it! It wasn't just that day b/c I heard numerous people complaining. I should have told a staff member. That was a bummer b/c the hot tub is my favorite place to be where I visit. There's also a hot tub by the bar which is cool. You get to sip on your drink while enjoying the hot tub. We (my 2 nieces & their friend)headed to one of the family rides (barreling baboon). The water ride staff was very nice!I had so much fun on that ride! If you like thrills then you def will love this ride! The room(I forgot to take pics unfortunately, I was having too much fun) was spotless & so pretty!There was art on the wall & the beds/pillows were so cozy! read more

See all

I came to the kalahari resort in the poconos for a conference and was pleasantly delighted at the amount of amenities and services available here. It truly is a resort and you won't need to leave your room at all. They have a massive water park that has slides and adult only areas, 3 restaurants, a couple markets, bars both inside and outside the water park, gift shops, a really huge arcade that's great for people of all ages, and much more. They also donate proceeds to a worthy cause providing water to certain areas in Africa. read more

Kalahari - Resorts Near Me - Pocono Manor, Pennsylvania

So annoying that I had trouble redeeming a voucher for 2 admissions to the water park for two teenagers that were joining us just for the water park while my sister was getting our room. As I waiting on the long line upstairs a worker talked to me in a tone that made me feel stupid asking "what's the matter the kiosks are all not working?" I say I'm redeeming a voucher, she says oh and carries on. When I get to the person at the booth the say I need to go downstairs, as I do. Downstairs the lady asks if I made reservations to redeem , I say I didn't know I had to? She goes in an office and comes back and says she can do it. Then says I'll have to have the kids present because people been selling them. I was so offended, and after the big inconvenience I had, I didn't want to go back up and down and wait on line again, so I tell her just put them on me and my boyfriend because I rather not be inconvenienced. I needed my sister every time I had to go in our room. It took the joy out of my stay. read more

See all

Average experience. The room was spacious but lacked basic modern features such as a Bible, pen and notepad, usb plugs, luggage stand, hairdryer, etc. The atmosphere and decor was beautifully laid out, but it lacks warmth in hospitality. The facility is cashless which necessitates less available staff to assist with things. As an adult, I'm not blown away bas d on the financial aspect. I feel prices are overly inflated for an average experience at best. ($7 for dusty water bottles in the room, handprints on the window, dust on the table.) The conference experience, lobby area, well maintained common area bathrooms, and activity options are good but the room is slightly disappointing. Would I come here as a personal choice in the future or recommend it to others? Probably not. Would I bring my kids here for a special occasion? Maybe- if it had a special occasion and it was requested. Other than that- just meh. read more

See all

Fun place and everything is so cool especially the tall water slides and arcade. Loved it!

My son is 12 years old and is a person with autism . Up until yesterday 8/4/26 my son and I would visit this water park frequently( every 2-3 months) my son loved coming here to ride and play in the water , while also taking videos going down the slide with his phone. allow me to point out that until the date stated above my son was able to ride all the rides he desired too and able to carry his phone at will as long as it was secured . The day we would attend we would also stay the night in the hotel primary in the jacuzzi suit because my son loved the features. 8/4/26 would be our last time visiting this resort, as a mom with a divergent child I was utterly disgusted with how my son was treated in the water park by some staff. Complete disregard for him and the matter that he was not able to fully understand certain abrupt changes to rules within the water part. i know that not all people will always understand my son but this was the first and THE last place I thought that I would be in full force momma bear advocating mode ( respectfully) . I highly recommend that if you are a parent with a child with autism or neurodivergent that you take exceptional caution . please read other reviews and take them for face value read more

They got their act together here. Hotel part. Room king suite very nice and clean. Waterpark amazing and large. Rides were fun and felt safe. Staff overall helpful and friendly. Must go with kids from young to old, you won't get bored. read more

I was influenced by people on Tik Tok to come here. What they advertised was a luxury experience but except it was giving industrial sadness. The indoor water park didn't have many multi rider rides, the alcoholic drinks barely had any alcohol in them, the water was cold despite it being cold outside already, the wave pool didn't do much with waves and again was cold. I think this is a great place if you have kids or are here for more than a day. This is because there's an arcade to check out and restaurants that I didn't get a chance to check out. read more

We tried Kalahari out for the first time. We did all have five as a family of five, but we deff enjoy great wolf and American dream malls water parks more. Sunday the place was packed to the gills and Monday it was pretty empty and walk onto most rides. We had a super nice 2 bedroom suite. We also got a pizza from the cafe mirage that was very good, 20" pizza for 35$ total. No complaints really just not our favorite water park place for the 500$ price tag of 1 night and two day park time. We also did have 2 more family members come on Sunday and it was an addition 109$ for them so 500 was 7 people and the room. read more

Kalahari - 20" pizza - Resorts Near Me - Pocono Manor, Pennsylvania

Kalahari Resort Poconos Review: A Fun Family Getaway with a Few Frustrations (8/10) We recently returned from our stay at Kalahari Resort in the Poconos, Pennsylvania, and overall, our family had a great time. While there were definitely some areas that could use improvement--especially around communication and staff consistency--the positives outweighed the negatives. Here's a full breakdown of our experience: Hotel Entrance & Check-In Our arrival experience was a bit chaotic. The entrance felt crowded and poorly designed for the flow of guests arriving and leaving. With kiosks, shops, restaurants, and foot traffic all packed into the same space, it was overwhelming rather than welcoming. That said, valet service was a huge plus--it made handling our luggage easy and convenient, especially since we arrived early. We checked in via kiosk around 1 PM (three hours before check-in), but unfortunately never received the promised text notification when our room was ready. At 4 PM, we had to track down a staff member ourselves, only to find out the room had already been ready. That lack of communication set a disappointing tone early on. We also felt that the absence of a proper human welcome or orientation left us figuring out important details (like food ordering and drink stations) on our own. Fitness Center This was one of the biggest letdowns. For such a large resort and convention center, the fitness center was surprisingly small and underwhelming. As a family that values daily workouts, this was a noticeable disappointment. Restaurants & Dining The resort offers a wide variety of dining options, and we tried almost all of them. The food was consistently good, and the pricing felt fair--we got what we paid for. The restaurant staff were excellent: friendly, attentive, and made dining enjoyable every time. However, ordering food in the waterpark area was confusing. Lack of signage about kiosk-only ordering led to long waits in the wrong lines, which was frustrating. Rooms Our room was a major highlight. We stayed in a spacious suite with two bedrooms and two full bathrooms--perfect for our family. Everything was very clean, and the layout gave everyone their own space. We especially loved: * The convenient location near the arcade * Easy access to everything without needing elevators * The patio Our only complaint was the lighting. The room felt dark due to the color scheme and overall lighting design, which gave it a slightly dim and heavy atmosphere. Waterpark The waterpark was a lot of fun overall. The variety of slides and attractions kept us entertained, and we loved the family rides and warm water temperature. The biggest issue was ride downtime. On multiple occasions, we waited 30-40 minutes for rides only to be told they were temporarily down due to maintenance issues (specifically tube return belts). This happened more than once and was frustrating, especially when planning our mornings around those rides. Better maintenance coordination would significantly improve the experience. Staff Experience This was mixed. Restaurant staff were fantastic across the board--kind, professional, and attentive. However, elsewhere in the resort: * Some bartenders had noticeable attitude changes when ordering non-alcoholic drinks * Inconsistent enforcement of rules (like kids sitting at the bar) * Poor communication and tone in guest interactions * Waterpark staff often appeared disengaged or unhappy One particularly disappointing moment involved our child feeling uncomfortable due to a staff member's tone at a slide. These kinds of interactions matter when families are there to relax and have fun. Arcade The arcade was a huge hit for our family--we spent a lot of time (and money) there and had a blast. There's a wide variety of games, and it's a great feature of the resort. A few frustrations: * No bags provided for tickets or claw machine prizes unless redeeming at the prize counter * Claw machines felt overly difficult/"rigged," which took away from the fun We'd recommend bringing your own bag if your kids plan to play a lot. Overall Cost & Value We felt the overall cost was fair for what we received. Food pricing was reasonable, the room quality was excellent, and there were plenty of activities to justify the expense. That said, inefficiencies (long lines, lack of communication, downtime on attractions) made certain aspects feel less valuable than they could have been. Final Thoughts We would rate our stay an 8 out of 10. The highlights--cleanliness, room quality, food, waterpark, and arcade--made for a memorable family trip. However, there's clear room for improvement in: * Communication and signage * Staff training and consistency * Maintenance of key attractions * Guest experience at arrival With a few adjustments, this resort could easily deliver a top-tier experience across the board. Would we return? Maybe - but with adjusted expectations and a few lessons learned. read more

We went during president week because in NY the kids are off for the whole week, Kalahari wasn't crowded but the weather was cold outside like in the 30s so the miniature golf and zip lining wasn't open , so indoor water park it is, it's a kind of big , able to walk around and explore the resort, restaurants with in the premises . A lot of African memoir / artifacts around the resort. The hotel gives you the feel of being In The wilderness . Kalahari is doing well on its own compare to their competitors. Plenty of parking outside. They have the same activities like a lazy river, water slides , tubing slope, Typoon tides. Prices was a deal during February. The food was your basic finger licking goods. The main floor allows you to walk from one end of the building to the next. My room was roomy and comfy, firm bed , good for my back. The illusion of me camping outdoor. read more

I came here on Monday for spring break with my kids and an employee was very rude to me so I asked if I can kindly speak to their manager. The manager came,her name was (Natalie) she Acted like she didn't care about her employees and she was very dismissive about it. At this moment I was over being there when that was my first day going in,mind you this is my first impression of her. I asked her to speak to a higher manager than her she said okay and walked away and never came back. This hotel service is HORRIBLE. Now let's talk about the room.... the room was nasty there was stains on the sheet, I even found a baby roach like I'm disgusted by this. They also have signs that say "NO SMOKING" and customers on my floor were smoking on the terrace and my daughter has an oxygen tank and she can't breathe that in. They do not care about any customers here they only care about money. I spent over 4,000 dollars on this place and I did not enjoy my time I had to make sure my kids enjoyed their time together here but I will never be coming back here ever again. Camelback Is way better than kalahari. read more

Kalahari - Resorts Near Me - Pocono Manor, Pennsylvania

Over all the water park is ok but it should be phenomenal based on the price of a bottle water and snacks. I would not recommend paying extra for the emerald longe experience. It's a waste of money trust me !!!! The breakfast buffet I would highly recommend. I did not like the room setup. The sink should be in the bathroom , not outside next to the bed and coffee maker!!! Don't think I will visit again , there are a few other water parks around the trisate area I will take the kids . Hopefully my experience will be more positive . read more