Our family just returned from an unforgettable Spring Break at Kalahari Resorts Poconos, and I can't emphasize enough how incredible our experience was! From the moment we arrived, we were captivated by the vibrant atmosphere that felt both family-friendly and tailored to adults. The water park was a huge hit with our two girls, offering a wide array of slides that catered to all ages. Whether it was the thrilling rides or the relaxing wave pool, there was always something to keep the whole family entertained. One standout feature of our trip was the food. In previous resort experiences, we've often found ourselves disappointed by the dining options, but Kalahari shattered those expectations! The variety and quality of meals were truly exceptional. From quick snacks and Starbucks coffee, to gourmet meals at one of their multiple restaurants, every bite was delicious. It was refreshing to find such a diverse menu that pleased my wife, the kids, and me. We also appreciated the thoughtful layout of the resort. It was easy to find comfortable places to relax, and while it did take some hunting , we did manage to find a table each day. The array of jacuzzis was another bonus, with both family-friendly and 21-and-over options. Overall, our stay at Kalahari Resort Poconos was filled with fun and memorable moments. If you're looking for a place that offers a perfect blend of excitement and comfort, this is the spot! read more

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We came and celebrated our son's birthday here! We got the 3 bedroom condo, which was convenient since many water parks don't have this option. However, the room was quite weathered - peeling furniture, urine stench, and low pressure frigid showers. As for the waterpark, there are many things to do for little ones to adults! So many options, but yet again, the water was so cold my son's lips turned blue and couldn't stay in the play structure very long. We've been to all the water parks in the area during the winter and this was definitely the coldest. Overall, the kids had a blast but don't come in the water unless you like cold showers and waterslides. read more

So to update...they went cashless. They also added a human crane, indoor go kart (Thursdays) and a 7D theater. 2 nights max is all you need. The rooms are clean. There is a new restaurant that specializes in Mac N cheese. I gave 3 stars this time because security staff is really not present around in the late evening hours and there were many people running up and down the hallways and slamming of doors. There is zero signage to remind people to have better manners. read more

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This was my first time here and I truly did not know what to expect. I was truly impressed with all the family activities they have for children from the arcade to the water park. My family and i came to celebrate my nieces first birthday and we had the best time! The staff were so sweet and attentive to our large group with no issues. read more

It's always a good time for the kids. They have a ton of stuff for younger kids which is a plus for me. There's plenty of options for eating as well. Parking a challenge if it's busy, but at least they don't try to charge you an overnight parking fee like great wolf does now. Black Friday coming up always a great time to book your stay. Usually 30% off Kalahari In! read more

Kalahari - Wave pool - Resorts Near Me - Pocono Manor, Pennsylvania

We keep coming back because the kids enjoy the water park and rides. Not sure if it was the shampoo/body wash, the bed or the water park water but I did not sleep well. It does not help that on the 3rd fl the water flow was so bad it was like taking a shower under trickling water where you never feel clean no longer how long you stand under the shower. We stayed two nights and on the second night our room phone rang in the middle of the night. Neither nights were a great sleep, which led to a poor overall experience for me at the park. read more

Kalahari - Yom Kippor weekend crowds - Resorts Near Me - Pocono Manor, Pennsylvania

Beautiful Resort. We were here celebrating my Birthday which was April 13th. The same day as the event. So I was super excited! We traveled all the way from Maryland and it didn't disappoint. We were here for the Wine & Food festival. We purchased VIP tickets and it was so worth it! Our tickets included valet parking. One hour early entry with a spectacular brunch & a swag bag & wine glass. We really enjoyed this event. Food & drinks, entertainment was on point. We didn't stay at the resort but it was beautiful. We stayed in town for the weekend and we both felt like this was well worth the trip. Enjoyed all the entertainment & vendors as well. I would definitely do this again. I hear this is done annually. I look forward to attending next year's event!! read more

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The room was clean and comfortable. The waterpark is huge. Lots of dining options. We had a great time. I was disappointed that a section of slides was not running. There were 4 slides we couldn't do. Nothing on the website said they would be shut down. For breakfast we purchased the buffet package but due to low occupancy, we had to use our vouchers at a different restaurant. It was fine though because we were allowed to order off the menu as if it were a buffet. All the food was delicious, alcoholic drinks are tasty but very expensive. Overall, I had a good experience and would come back. read more

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Kalahari Resort Poconos Review: A Fun Family Getaway with a Few Frustrations (8/10) We recently returned from our stay at Kalahari Resort in the Poconos, Pennsylvania, and overall, our family had a great time. While there were definitely some areas that could use improvement--especially around communication and staff consistency--the positives outweighed the negatives. Here's a full breakdown of our experience: Hotel Entrance & Check-In Our arrival experience was a bit chaotic. The entrance felt crowded and poorly designed for the flow of guests arriving and leaving. With kiosks, shops, restaurants, and foot traffic all packed into the same space, it was overwhelming rather than welcoming. That said, valet service was a huge plus--it made handling our luggage easy and convenient, especially since we arrived early. We checked in via kiosk around 1 PM (three hours before check-in), but unfortunately never received the promised text notification when our room was ready. At 4 PM, we had to track down a staff member ourselves, only to find out the room had already been ready. That lack of communication set a disappointing tone early on. We also felt that the absence of a proper human welcome or orientation left us figuring out important details (like food ordering and drink stations) on our own. Fitness Center This was one of the biggest letdowns. For such a large resort and convention center, the fitness center was surprisingly small and underwhelming. As a family that values daily workouts, this was a noticeable disappointment. Restaurants & Dining The resort offers a wide variety of dining options, and we tried almost all of them. The food was consistently good, and the pricing felt fair--we got what we paid for. The restaurant staff were excellent: friendly, attentive, and made dining enjoyable every time. However, ordering food in the waterpark area was confusing. Lack of signage about kiosk-only ordering led to long waits in the wrong lines, which was frustrating. Rooms Our room was a major highlight. We stayed in a spacious suite with two bedrooms and two full bathrooms--perfect for our family. Everything was very clean, and the layout gave everyone their own space. We especially loved: * The convenient location near the arcade * Easy access to everything without needing elevators * The patio Our only complaint was the lighting. The room felt dark due to the color scheme and overall lighting design, which gave it a slightly dim and heavy atmosphere. Waterpark The waterpark was a lot of fun overall. The variety of slides and attractions kept us entertained, and we loved the family rides and warm water temperature. The biggest issue was ride downtime. On multiple occasions, we waited 30-40 minutes for rides only to be told they were temporarily down due to maintenance issues (specifically tube return belts). This happened more than once and was frustrating, especially when planning our mornings around those rides. Better maintenance coordination would significantly improve the experience. Staff Experience This was mixed. Restaurant staff were fantastic across the board--kind, professional, and attentive. However, elsewhere in the resort: * Some bartenders had noticeable attitude changes when ordering non-alcoholic drinks * Inconsistent enforcement of rules (like kids sitting at the bar) * Poor communication and tone in guest interactions * Waterpark staff often appeared disengaged or unhappy One particularly disappointing moment involved our child feeling uncomfortable due to a staff member's tone at a slide. These kinds of interactions matter when families are there to relax and have fun. Arcade The arcade was a huge hit for our family--we spent a lot of time (and money) there and had a blast. There's a wide variety of games, and it's a great feature of the resort. A few frustrations: * No bags provided for tickets or claw machine prizes unless redeeming at the prize counter * Claw machines felt overly difficult/"rigged," which took away from the fun We'd recommend bringing your own bag if your kids plan to play a lot. Overall Cost & Value We felt the overall cost was fair for what we received. Food pricing was reasonable, the room quality was excellent, and there were plenty of activities to justify the expense. That said, inefficiencies (long lines, lack of communication, downtime on attractions) made certain aspects feel less valuable than they could have been. Final Thoughts We would rate our stay an 8 out of 10. The highlights--cleanliness, room quality, food, waterpark, and arcade--made for a memorable family trip. However, there's clear room for improvement in: * Communication and signage * Staff training and consistency * Maintenance of key attractions * Guest experience at arrival With a few adjustments, this resort could easily deliver a top-tier experience across the board. Would we return? Maybe - but with adjusted expectations and a few lessons learned. read more

Huge waterpark!!!! Many hotel room options, clean, with lots of eatery options! Drinks both at the waterpark and at dining establishments are great. A bit pricey but not bad. Will come again-not bad. Close to home also-less than 2 hours. Good customer service and sincerely not bad at all. read more

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We've came here twice last year and both times were great! We had so much fun we made it a group trip with friends and our kids had the best time together! My son is autistic and the waterpark is thoughtfully designed so there are swings, smaller slides, & a calmer (kid) area and the other larger attractions are on the other side. The rooms were clean and comfortable & overall we had a great time! Super affordable as well and we love that the waterpark is included with the room price! Highly recommend read more

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this review is for the food and not just wine festival. very disappointing today. VIP experience not worth it. Not nearly the same experience as last year. Probably will not buy tickets next year. read more

I've been going here since I was 4 and it's great every time this time they screwed up but have us a better room the room was the presidential suite it is great fun fact rule one for all staff is no eye contact read more

I will never come back my little 4 yr old sister was blocking the splash pad water jets and they yelled at her and I am honestly so mad rn

I came here to celebrate my niece's birthday w/ my sis, her bf,my other niece,& her friend. I won a contest for a free room. Score!!!! Check-in was delightful except for a woman that was rude. She said to me,"you don't want to use the self check-in kiosk" but she said it like I was slow. I told her no I have a voucher. Anyhoot, Alexandra was very welcoming & made the check-in process easy & breezy! I was just getting my water passes for now(b/c check-in is @3pm but you can go to the water park @10am). Every room comes w/ free water passes. Depending on the size of the room,that's how many passes you get. I got 4 water park passes for 2 queen size beds & a pullout couch.To my surprise,Alexandra had a room ready for me! I was stoked b/c I got to drop off my things off in the room. My sister had some issue w/ the water park ticket attendant. I got to the water park & grabbed towels for all of us. I went to the bigger basketball pool(you get to shoot hoops in the water). I was trying to please my niece but who doesn't love basketball. Then, I got nippy so I headed to the hot tub. There was so much chloride in that hot tub it made me choke. It stained my bathing suit which was a bummer. I couldn't even hardly breathe. Please if anyone reads this from Kalahari that is unsafe having so much chloride. Please fix it! It wasn't just that day b/c I heard numerous people complaining. I should have told a staff member. That was a bummer b/c the hot tub is my favorite place to be where I visit. There's also a hot tub by the bar which is cool. You get to sip on your drink while enjoying the hot tub. We (my 2 nieces & their friend)headed to one of the family rides (barreling baboon). The water ride staff was very nice!I had so much fun on that ride! If you like thrills then you def will love this ride! The room(I forgot to take pics unfortunately, I was having too much fun) was spotless & so pretty!There was art on the wall & the beds/pillows were so cozy! read more

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I came to the kalahari resort in the poconos for a conference and was pleasantly delighted at the amount of amenities and services available here. It truly is a resort and you won't need to leave your room at all. They have a massive water park that has slides and adult only areas, 3 restaurants, a couple markets, bars both inside and outside the water park, gift shops, a really huge arcade that's great for people of all ages, and much more. They also donate proceeds to a worthy cause providing water to certain areas in Africa. read more

Kalahari - Resorts Near Me - Pocono Manor, Pennsylvania

So annoying that I had trouble redeeming a voucher for 2 admissions to the water park for two teenagers that were joining us just for the water park while my sister was getting our room. As I waiting on the long line upstairs a worker talked to me in a tone that made me feel stupid asking "what's the matter the kiosks are all not working?" I say I'm redeeming a voucher, she says oh and carries on. When I get to the person at the booth the say I need to go downstairs, as I do. Downstairs the lady asks if I made reservations to redeem , I say I didn't know I had to? She goes in an office and comes back and says she can do it. Then says I'll have to have the kids present because people been selling them. I was so offended, and after the big inconvenience I had, I didn't want to go back up and down and wait on line again, so I tell her just put them on me and my boyfriend because I rather not be inconvenienced. I needed my sister every time I had to go in our room. It took the joy out of my stay. read more

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Average experience. The room was spacious but lacked basic modern features such as a Bible, pen and notepad, usb plugs, luggage stand, hairdryer, etc. The atmosphere and decor was beautifully laid out, but it lacks warmth in hospitality. The facility is cashless which necessitates less available staff to assist with things. As an adult, I'm not blown away bas d on the financial aspect. I feel prices are overly inflated for an average experience at best. ($7 for dusty water bottles in the room, handprints on the window, dust on the table.) The conference experience, lobby area, well maintained common area bathrooms, and activity options are good but the room is slightly disappointing. Would I come here as a personal choice in the future or recommend it to others? Probably not. Would I bring my kids here for a special occasion? Maybe- if it had a special occasion and it was requested. Other than that- just meh. read more

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They got their act together here. Hotel part. Room king suite very nice and clean. Waterpark amazing and large. Rides were fun and felt safe. Staff overall helpful and friendly. Must go with kids from young to old, you won't get bored. read more

I was influenced by people on Tik Tok to come here. What they advertised was a luxury experience but except it was giving industrial sadness. The indoor water park didn't have many multi rider rides, the alcoholic drinks barely had any alcohol in them, the water was cold despite it being cold outside already, the wave pool didn't do much with waves and again was cold. I think this is a great place if you have kids or are here for more than a day. This is because there's an arcade to check out and restaurants that I didn't get a chance to check out. read more

We tried Kalahari out for the first time. We did all have five as a family of five, but we deff enjoy great wolf and American dream malls water parks more. Sunday the place was packed to the gills and Monday it was pretty empty and walk onto most rides. We had a super nice 2 bedroom suite. We also got a pizza from the cafe mirage that was very good, 20" pizza for 35$ total. No complaints really just not our favorite water park place for the 500$ price tag of 1 night and two day park time. We also did have 2 more family members come on Sunday and it was an addition 109$ for them so 500 was 7 people and the room. read more

Kalahari - 20" pizza - Resorts Near Me - Pocono Manor, Pennsylvania

Currently 8 people serving coffee for the entire resort at 830am . The lines are wrapped around hallways .

We went during president week because in NY the kids are off for the whole week, Kalahari wasn't crowded but the weather was cold outside like in the 30s so the miniature golf and zip lining wasn't open , so indoor water park it is, it's a kind of big , able to walk around and explore the resort, restaurants with in the premises . A lot of African memoir / artifacts around the resort. The hotel gives you the feel of being In The wilderness . Kalahari is doing well on its own compare to their competitors. Plenty of parking outside. They have the same activities like a lazy river, water slides , tubing slope, Typoon tides. Prices was a deal during February. The food was your basic finger licking goods. The main floor allows you to walk from one end of the building to the next. My room was roomy and comfy, firm bed , good for my back. The illusion of me camping outdoor. read more

I do not understand the bad reviews my favorite part is how there are so many places to eat with different options and how they replace the arcades options every so often. Plus the water park is cool and huge. Would go again. read more

I came here on Monday for spring break with my kids and an employee was very rude to me so I asked if I can kindly speak to their manager. The manager came,her name was (Natalie) she Acted like she didn't care about her employees and she was very dismissive about it. At this moment I was over being there when that was my first day going in,mind you this is my first impression of her. I asked her to speak to a higher manager than her she said okay and walked away and never came back. This hotel service is HORRIBLE. Now let's talk about the room.... the room was nasty there was stains on the sheet, I even found a baby roach like I'm disgusted by this. They also have signs that say "NO SMOKING" and customers on my floor were smoking on the terrace and my daughter has an oxygen tank and she can't breathe that in. They do not care about any customers here they only care about money. I spent over 4,000 dollars on this place and I did not enjoy my time I had to make sure my kids enjoyed their time together here but I will never be coming back here ever again. Camelback Is way better than kalahari. read more

Kalahari - Resorts Near Me - Pocono Manor, Pennsylvania

All resort staff very nice and so helpful. Slides were great and lines not bad. It seemed they did not have enough workers though as children were deciding when to go on their own. One yelled at me to go. Several workers were working more than one slide. Towels are a hassle. If you dont return them all you get charged $30 a piece. At the end of both days we were short one towel. We had them all day until the end. Had to go around looking for an abandoned towel so we wouldn't get charged. The charge encourages ppl to take other people's towels and they suffer. Lockers... I was unknowingly trying to get into a locker that wasn't mine. I mixed up the number when I put it in my phone to remember it. Girl came.over and opened it for me. She changed it to my wrisband and left before I could say this isn't mine. I could have taken everything. I tried to call after her but she just kept walking. Hope the other ppl got into their locker. Very nice room. We had a 2 bedroom suite. Only issue was checkout. 2 working elevators. Housekeeping everywhere. Hard to walk down the halls with all their carts. They start knocking on your door 15 min before checkout. Heard some people waited 20 min for elevators. Not enough carts. Ppl took elevators going up just to get a spot on one. Stopped on every floor just to see frustrated expressions. Stairs are not an option with kids and luggage. read more

Got room for relatively cheap, went on a day that wasn't very crowded, water park was very nice they could definitely do some dusting and cleaning down there but other than that it was a great time. Arcade card ticket machines didn't work with our cards (may have been our problem not the resorts, but still was very overpriced, the places we ate at were also very overpriced but I guess that's the norm nowadays. Definitely recommend the park to others. The front desk guy helped us a whole lot when we got there so thank you to him you the goat (long dark hair with scrunchie on your wrist) overall great experience definitely want to go back highly recommend for thrill seekers read more

I have to admit I wasn't expecting a whole lot. I personally have some sensory issues and get overwhelmed with kid stuff I put up with because of my kids. SO I was really happily surprised with our experience! We came last minute for my youngest's birthday over MLK weekend when there was snow. This is maybe the last time we can fit our whole family in one room acceptably (kids are 10, 7, and just turned 4) so we went with the cheapest option and my eldest was very happy with the pull out couch. I found the room to be clean and no issues, even in all the little weird places that only the mom of a preschooler checks. I was on the 3rd floor and never heard anything from another room. I wish a place so kid focused didn't have a snack minibar because you know little kids don't understand, and calling to the front desk to ask if it could be removed just got the suggestion to put it in the closet, which worked fine but then our heavy winter coats were an issue. Pure nitpicking but would be a nice thing to accommodate. Because of the snow I actually really appreciated the maze indoors because we could get fully across the resort indoors and had no issue with parking. The prices of everything in the resort were fine, you expect some upcharge because you're a captive audience, but nothing was as much as like, a zoo or the boardwalk. We had dinner at the burger place both nights and the breakfast buffet had some options that made it a really great deal depending on what your kids eat (a carving station with turkey, kielbasa, and steak, pulled pork for breakfast burritos, basic crunchy chicken bites for any picky eaters). There are lots of great local food options if there ISN'T a snowstorm keeping you in, so you can easily save money that way. I saw another review mention the Pioneer Diner and I agree, it's great there. The pools and water parks seemed really clean to me, not that I fully know what to look for. Absolutely no debris in any of the water, no visible mold, no weird smells. My 10 year old could run off and do slides while there were plenty of things for my 4 year old in the little kid area, and there's also a 21+ hot tub/bar grotto. It seemed pretty busy to me but never "crowded" because there are so many zones. We bought a character cup the first day that got us free refills on Icees and sodas which was a big treat for the kids. The arcade is what you'd expect, I never love the costs but the kids had a great time. We had a question the next day and specifically Ray gave excellent customer service. There's some little free fun things like a dance party in the lobby that the people working make a lot of fun. Seriously, big dancing for multiple hours that wore my kids out perfectly. Anyway, this is just my long and in depth review for what I would say to another parent considering, since I have heard bad things about some other similar places. I'd definitely do this as a long weekend trip from Philly again when budget allows. read more

Our family stayed at Kalahari Poconos on 2/2/26, and unfortunately we experienced a very concerning situation involving emergency procedures and guest communication. At approximately 3:00 a.m., an evacuation alarm sounded instructing guests to immediately leave the building. My family, including our young son, evacuated and waited outside in freezing temperatures near our car. During this time, there was no visible staff presence, no announcements, and no communication explaining what was happening or when it would be safe to return inside. The lack of communication created significant fear and confusion, especially for our child, who became extremely distressed and repeatedly expressed that he did not feel safe returning to the resort. I attempted multiple times to call the resort but could not reach anyone. After a delay, I used the website chat feature and was told it was a false alarm. This was the first and only communication we received during the evacuation. Because of the emotional impact on our child and the uncertainty surrounding the situation, we made the difficult decision to leave in the middle of the night and cut our stay short. Before posting this review, I attempted to resolve this directly with resort management. We used approximately $275 in gift cards and paid for early check-in, and we are not requesting reimbursement for those. We respectfully requested a refund for the unused portion of our stay and asked for a call to discuss the incident. At the time of writing this review, we have not received a response to our calls or email. I understand that false alarms can happen. However, the absence of emergency communication, lack of visible staff assistance during an overnight evacuation in freezing temperatures, and lack of follow-up afterward is extremely concerning from a guest safety and customer care perspective. I sincerely hope Kalahari reviews and improves emergency communication procedures moving forward. Unfortunately, we had already experienced customer service challenges prior to arrival when we were forced to reschedule our stay due to travel restrictions during Winter Storm Fern. Despite unsafe travel conditions and restrictions in the Poconos area, we were told our promotional rate could not be honored when rescheduling. While we moved forward with the stay, this contributed to an overall disappointing customer service experience. read more

This place is impressive and huggge. Check in was super easy and the bands make it super easy to enjoy the time without having to worry about money or a room key. Food: the food was delicious and had plenty of options for everyone. Steakhouse, Mexican or Italian to name a few and they look to be adding even more restaurants. Room: was nice and better than I expected. Spacious and clean with a fridge. Waterpark: so fun! Tons to do with little ones Overall if I compared Great Wolf to Kalahari - I'm choosing Kalahari 100% of the time. read more

Returned in Thanksgiving weekend due to a good deal. We didn't use the waterpark the day we checked out, so we avoided the public shower room situation. It was a more pleasant trip then. It wasn't crowded at all. Food line was short. I got my order within 10 min. Bathroom is cleaner. One thing I especially like is fridge and microwave in each room. It saved us a lot of money. Check in process was little chaotic. We got there on a Saturday 1 pm. There was one long line so I stood in line. Found out no need to stand on line for self check in at Kiosk. The line was for in person check in. A lot of us didn't know and wasted time. Finally a staff arrived to direct traffic. Check in at kiosk was simple and easy. No check out process. We just left. Bill was emailed to me the night before. Overall this trip was smooth and pleasant, mainly it's because less crowded and we didn't need to use the public shower room. read more

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Got tickets to check out this water resort. It was very cool. There are a ton of Africa themed water slides. There were so many different (interesting) slides I've never been on in my life. There were a couple that were kind of funnel like. My ultimate favorite was this one meant for strong swimmers that was just a one person slide that ended up in a funnel that plopped you into a 7ft pool. There were two hot tubs. The one hot tub that went from the inside to the outside. There was even an adult pool with a sit down bar in water. Outside of the water park, there is a ton of restaurants to check out. There was also a build a bear and other shops. There is even a convention center, hotel, laser tag, zip liner, and spa for people who may not like water parks. read more

This place was a very well experience the food was great slides were fun and everything but one thing I noticed was as the day and night went on the workers were rude blowing their whistles in your ears screaming at you and looking miserable if I had to give someone advice about this place it would be to go during the day and turn in about 4:30-5. Another issue was several slides and other things broke and left me and others waiting in lines for 30+ minutes to just have to go back down to the floor level this place was a solid 7.23/10 experience. read more

We booked for one night at Kalahari and I'm glad I did because of a situation I will touch upon later. When we arrived the check process was simple because if you pre-register you can go to the self check in kiosk. I definitely recommend doing that to avoid the regular check in line. The whole place is cashless and everything is charged to your room or card. The water park itself was nice and roomy with a decent amount of rides. They also sell day passes and you do not have to stay in the hotel. Although, one or two rides was closed when we visited the main ones were at least open. They have a wave pool, lazy river, basketball hoops, and lots of slides as well. There is an outside pool play area that included hot springs/spa for the older adults. Although I seen younger kids in there, there no restrictions like other places. Like many other water parks the food was really overpriced, 60 dollars for a Pizza pie with a one drink, that is crazy. We did not try the buffet either but it was offered. They also have other activities such as tree top adventures on the premises. Now on why I was glad I stayed for one night. The room was a typical 2 queen beds with a sofa bed. For the most part it was clean but my family pointed out some stains on the sheets. I guess maybe some grease stains were not able to wash off easily. I only slept there for one night and the next day and the proceeding days I had a terrible back pain. The bed was soft and had no support so my back was messed up for a couple days. My warning is be careful of the bed and if you have back problems its not going to be good for you. You might end up with back pain like I did during your stay. read more

Kalahari - Resorts Near Me - Pocono Manor, Pennsylvania

First timer to kalahari indoor waterpark. We booked a resort and it was good .. rooms were spacious and very comfortable . Cost of the water park is a little more than all other parks . May be worth just once . Good and other things are very expensive inside .. Waterpark wise , it was good. We loved the wave pool all the rides were good . Kids loved it . Lazy river was good and the splash zone was kids favorite . Again, I thought it was expensive /.. wish it was cheaper . Lots of parking outside and located in the heart of poconos . Loved it overall if not the the price ... read more

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From a family member - We were staying at Kalahari Resorts - Poconos this weekend and this evening there was a sickening situation that happen here. A worker was standing at the top of the area where the kids slides and play area were pleasuring himself. When the two very young children came down to tell their parents, they immediately alerted workers who shrugged them off and said "what do you want me to do". Security came and took the man to their office and proceeded to tell the parents THEY had to call the police, the resort. After someone spoke to the manager at the hotel they also stated that they cannot call, the parents had to. The parents were told the resort would not and has NEVER refunded anyone their money. Multiple workers were around when this was said to the manager about what happen and acted very non chalant like it was no big deal. After saying to the manager the police say they are here all the time, it was said it's never their workers but people visiting. Yet there was just a worker arrested here last week for soliciting a 13 year old girl. The fact that so many staff just awe no big deal when you work somerhere that is tailored to kids and there's a very large event going on here sickens me. Clearly child safety is not their priority. Keeping their resort to appear "good" is. I don't know how a human being can just brush it off. Please DO NOT ever visit a Kalahari establishment ESPECIALLY the Poconos location. This is just so disturbing. Please share this so that this disgusting incident is spread and there children can be kept safe from this place! read more

absolutely disgusting! bed bugs, dirty rugs in rooms, poor service. not worth the price of the stay and what they "offer" the staff was respectful and understanding but management is the worst. it is not a place you would bring your family. after informing management of the bedbugs they asked for proof! we provided images and video and staff member reported seeing in our room as well. and still management needed 24 hours to investigate. overall the resort is very dirty. rugs are dusty and and look like they haven't been vacuumed. read more

Good resort with some flaws. Positives Very nice resort overall Very nicely decorated for Christmas Staff is very friendly and helpful Waterpark is huge and awesome Arcade is huge and awesome A lot of activities for kids B Lux restaurant has good food and very good service with great shakes Breakfast buffet was good with good food, variety, and service The mac & cheese at Macs was excellent Rooms are very large Beds and pillows were comfortable Negatives Very expensive overall - need to have more options for budget conscious guests Housekeeping was awful - it took three phone calls to get extra washcloths on day one. On day two, they never finished making up the room, including not making up the second bed and leaving zero washcloths and hand towels. Lack of close handicapped parking for self-parkers They need to have more breakfast options available Only 1 of 2 cafes in the water park were open, leading to very long delays in getting food Shower temperature too hot or cold - no in between Only 2 of the 3 elevators in our tower were working, leading to long waits for elevators Need a coffee table in front of coach in the room Room could use another desk or dresser Room could use more lighting read more

Janeil (sorry I'm unsure of the spelling) at the front desk was wonderful. Truly accommodating and helpful. I took a star away because they went cashless, BOOOOOO!! Then there is only one kiosk in the lobby that will allow you to put cash on a card. Not a fan of this cashless thing. There is also a 200 deposit. You have the choice of paying on your card as you go, or getting a bracelet that you can use to pay instead. We opted to pay as we went. I think they need to rethink this cashless thing it was really causing hold up at the front desks. Granted there were also many check in kiosks. But you must pay everything on a credit card. The room key is in a bracelet you're given for all guests. Food is very expensive as well as drinks, typical of these types of places but still wish they'd take cash instead. Definitely go eat at Double Cut, it is pricey but worth it. Dianne was great! They are family friendly as well. We went at 7 and this seemed to be a good time. Wasn't very busy. Zanzibar grill was ok, again pricey but decent for lunch by the pool. I deducted another star because the chlorine smell is too much. It was burning my eyes. At the end of the day, it was all about the kids and making sure they had fun. Which I believe truly mission was accomplished. read more

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I'm only giving two stars because of the way the front desk treated, talked to me and with me. If you want to skip my complaining just read the last few short paragraphs explaining my experience staying there. My experience at the front desk... we were there for Champions Force Cheer competition, we had a great rate because of it, and my mother had insisted on paying for it as a Christmas present for our family. I submitted the approval form, received an email that it was accepted and approved, I called the day before to double check, I was told everything was done. We get there late Friday night, about 10:00pm. I couldn't use the kiosk because of using a card not on my person, so I waited in line for about 30 minutes. The young lady who helped me spoke broken English, and after giving her my information she informed me, I needed to pay for the room. I explained the situation, she just replied that the computer doesn't show it, and i showed her the emails, she said that doesn't mean anything, people were waiting in line, and I could pay or go to the back of the line. I asked to see a manager, she said there isn't one, so you need to pay or get out of line. I explained I'd waited patiently for 30 minutes watching her help others for long periods of time, she can focus on me now and help me. It wasn't the fact there was a mistake and that I had to pay for it, it was her attitude and rudeness. I paid the room fee, we were exhausted from our four-hour drive after a long day of work/school, which should have taken only two but for weather and traffic, I'd deal with it the next day. The next day I talked with a person named Jack at the desk, showed him the emails, he did take the time to look, but oh well can't find anything, nothing they can do, no one they can call, no manager to talk with. I decided I'd deal with it after the weekend. I didn't want to spend the entire weekend trying to find someone... ANYONE... that could explain exactly what happened, perhaps fix the issue, and possibly be polite about it. Upon arriving home, I sent in my review and the issues I had, a Jose Rosario reached out to me and said they forwarded my issues to management to be addressed so hopefully no one else experiences what I did. Reading the other reviews, it doesn't seem like a one off. It was nice to get a response but cannot change the past. If I had paid the normal rate, which is around $400-$600 a night and had someone talk to me like that, things would have been very different. Maybe because we were paying the Champion Force Cheer rate, they looked at us as third class citizens, who knows? The water park was great, very impressive, kids loved it. There is a phenomenal diner (Pioneer Diner) about two miles away, the best breakfast diner food I've had (we live in NJ and have tons of diners). I'd recommend that over the breakfast buffet. For four people you'll pay half the price for amazing service and even better food (breakfast buffet would have been $99 for two adults, one 13-year-old and one 11-year-old. If you don't want to spend the money inside the resort, there are tons of places to eat and a Super Walmart a few miles away. If you go, hit up the diner, I promise you'll love it. The rooms were good, beds were comfortable, 6th floor water pressure was good. The vent had a rattle in it constantly when the air was on, but we use white noise at night, so it didn't affect us, and its winter so it didn't need to work hard to keep the room at 70. The summer might have been a different problem. If you are remotely handicapped, it's going to suck unless you have a wheelchair or something to get around. Plenty of parking but expect to walk a good distance and make sure you don't forget anything in your vehicle. No handicapped spots unless you utilize the valet, and they are in no hurry. The elevators were very crowded in the morning and evenings, be prepared to wait a while. They're fast but it's a huge place and a lot of people there. If not for the experience I had at the front desk upon arriving and the next day, I'd have given it five stars. Shit happens but being treated like shit at a place you're paying to stay, that's unacceptable. Will I go back? Only if my daughter has a cheer competition there again and we get a cheer competition rate. I'm not paying $500 a night, it's not worth it, to me anyway. For that money I'll flay down to Orlando and hit up Seaworld and Universal, or I'll just stay in Jersey and utilize my season passes for Great Adventure. For half the price of three days in Kalahari I can buy 4 season passes and 4 season flash passes (or whatever they're calling them this year). I could see myself driving up just to hit the water park up for the day though, I have to admit, it was impressive. read more