PROS: this place is wonderful! They have skiing, snowboarding, and snow tubing! Staff is friendly, many time slots available, and they have food CONS: there is no lodge to sit in and wait for your friends to be done skiing. It's overpriced as snow tubing is $90 on the weekends. OVERALL: I only recommend coming here if you don't mind spending a ton of money and if you're not going for the ski lodge read more

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I rarely leave reviews, but this experience was bad enough that I feel obligated to warn other families. After driving nearly 5 hours with three small children, we arrived at Camelback excited for a fun getaway. Check-in was at 4 PM. We got there around 6 PM and were told our room was ready, only to walk into a dirty, completely unprepared room. At that point, I had to drag my kids and luggage back downstairs and start the waiting game all over again. We didn't get into a usable room until around 8 PM. That's four hours past check-in and two hours after arrival. Our entire first day was essentially wasted. And unfortunately, it only went downhill from there. The room we were finally given had no towels, missing bedding, floors that clearly hadn't been vacuumed, and dust throughout. The next day there was no housekeeping at all. We left multiple times and came back to the same trash, the same mess, and nothing touched. To make matters worse, bugs were coming out of the HVAC system, which is honestly unacceptable at any hotel, let alone a resort charging these prices. The waterpark is the only reason this isn't a zero-star review. My kids found some enjoyment, but even that area felt dirty and poorly maintained. Staff were hit or miss, with several being inattentive and some just plain rude. Yes, it was spring break, so I expected crowds. What I didn't expect was a complete lack of preparation, cleanliness, and basic hospitality. That's the difference between an average resort and one that actually cares about guest experience. For comparison, we've stayed at Kalahari Resorts, which is larger and somehow still manages to be clean, organized, and ready for guests. Camelback didn't come close. This trip was exhausting, disappointing, and a waste of money. I would not return, and I would strongly recommend families spend their money elsewhere. read more

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Absolutely unacceptable--and honestly one of the worst travel experiences I've ever had. Do NOT stay here. A THREE-hour check-in delay with zero urgency, zero communication, and zero accountability from staff. We were left stranded with a toddler, forced to change in filthy public restrooms just to access the water park. Meanwhile, our luggage and food were taken away to storage, leaving our child hungry and us completely helpless. The water park is just as bad--disgusting, poorly maintained bathrooms and 40+ minute waits for everything. It's overcrowded, chaotic, and completely mismanaged. It only gets worse. Our luggage was somehow "lost," and we had to repeatedly chase staff just to get our belongings back. No apology, no ownership--just incompetence. When we finally got our room, it was absolutely revolting. Food all over the floor, filthy bathroom, and literal stains in the toilet. Clearly no one even bothered to clean it before handing it over. Management was useless. No room change, no real solution--just excuses about being fully booked and vague promises of cleaning "in an hour or so." In other words: take it or leave it. This was supposed to be a special birthday celebration for my husband, and this place completely ruined it. The level of dirt, disorganization, and complete lack of care for guests is shocking. Save your money and go anywhere else. This place is dirty, chaotic, and couldn't care less about its guests. read more

Camelback Resort - Previous guest must've covered the keyhole and they didn't even bother to clean this. - Resorts Near Me - Tannersville, Pennsylvania

Very expensive especially the restaurants. We went there for our 27 year wedding anniversary; Aquatopia was over crowded and the dog food they serve was very pricy. The water was murky and lots of debris at the bottom of the wave pool. The rooms were very well weathered and not clean. The linens and towels were satisfactory thank G-d. Once and done would not stay here again i could have stayed two weeks at a luxury chalet for the same price as my 3 day stay there. Disappointment is too light a word. Low customer service is the rule and not the exception. Same goes for the ski ticket counter not worth the price. Ski elsewhere and send a clear message to this run down outdated dingy ski resort. They have lost sight of there .mission statement. While they have a new GM I think the rooted low customer service culture will drown him. read more

I had an amazing day at Camelback waterpark. I rented a cabana for the day we were on the second floor out the way we had our own private Waiters and there was no waiting in line for anything to eat or drink. I definitely recommend this for any family looking for a quick staycation. read more

Camelback Resort - A day at the waterpark - Resorts Near Me - Tannersville, Pennsylvania

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This review is strictly for the waterpark. Some friends and I visited camelback resort for the evening hour waterpark pass. Staff were super friendly! There are a ton of slide options but prepared to wait in long lines. One of the workers told us this was a slow day, so I can't imagine going during peak hours. As the evening went on, lines died down and we were able to get on all the slides. We thought the waterpark was kept nice and clean. Def plan to come back to check out night snow tubing. read more

We really enjoyed our weekend at this resort. My daughter really wanted to go to an amusement or water park to celebrate her birthday. After looking through the different parks and resorts in the Tri-state and PA area we chose Camelback because of the resort being dog-friendly which is unfortunately rare. We arrived early to make the day of the waterpark use. Didn't expect to be able to check-in early however we were greeted so warmly by the receptionist Badiyah (I apologize if I misspelled her name). She was exceptional and gifted my daughter with a small upgrade in addition to early check in. The customer service she provided really went above and beyond. The room was spacious and included 2 bedrooms, 3 beds and 3 tvs. Because we were checking in with a dog she gave us the option of a room near the pet relief area which was so thoughtful! The fridge in the room wouldn't close so it wasn't functioning well, but that wasn't a big deal because I travel with a cooler. The indoor waterpark kept the kids busy. They enjoyed the different water slides. We just wished that the one ride that goes out of the building was open. We enjoyed the jacuzzi and liked the idea of it being both in and outside of the resort. Relaxing in the jacuzzi with the view of the mountain and the cold air breeze was relaxing! The swim up bar was a plus. We even saw some deer during our evening walk! Definitely would will come back during the winter. read more

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Great place to come and learn to ski. Plenty of greens and blues to learn or obtain advanced training. The ski instructors are very patient and very knowledgeable. If you want to learn to ski or advance your training. This is your place. They have a restaurant with a live band that was awesome and live DJ outside. read more

easy check in modern rooms average parking ( very busy ). so much at the resort to do food water parks shopping events for kids . highly recommended for summer fun at both the indoor and outdoor water parks and relaxing comfort at the hotel read more

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On the plus side, the rooms are nice and the staff is fine. Aquatopia was fun for my young kids--similar to other waterparks we've been to in the area. We came here for the first time since we've never tried snowboarding, and thought that and the snow tubing offered something that Kalahari and Great Wolf Lodge didn't have. Unfortunately, the snow tubing was horrible. We paid $304 ($76 each) for snow tubing tickets and ended up getting to go exactly twice during the two hour window allowed (after waiting more than an hour for each ride). One of the conveyor belts was broken, and for some reason we'd have to wait 5-10 minutes for them to start each ride. Just a really inefficient process. We did end up complaining and getting a refund, but having the wait in line for that long and the stress of trying to push through a disorganized line made us wish we hadn't done this. The other major point was that during the two nights we were here, the shower was cold and made the stay unpleasant. I suspect they don't have the hot water tank capacity to handle a lot of guests using it during peak times, because we texted them and they said they were aware of the problem and they were "working" on it (though it never improved during our stay). We also paid nearly $400 a night, inclusive of the resort fees, and there was no housekeeping service. Even though on the website FAQ, it said you could text or call and request daily service--when I texted they just responded it wasn't available. Which is weird--because why even publish that guests should text this request if they're just going to refuse? One other thing is that the food was overpriced and not that great, and very limited. The wood-fired pizza took an hour for our 2-pizza orders, and was about the size of a personal pizza for around $20 for each. The breakfast buffet was ok. The one thing I would warn everyone of is that they hide an 18% fee for the buffet (when I asked, the server said that was tip that was pre-added). We were just a party of 4, so it was unexpected. I almost ended up double tipping on top of that (which would have been over 40% tip on a self-service buffet). Seems pretty deceptive of the establishment, and I bet most people overlook this and end up double-tipping. read more

0 stars -- Extremely disappointing and awful, dirty, stressful experience for lodging at Aquatopia on March 30, 2026. I've stayed at Camelback Resort / Aquatopia several times before and always had great experiences, which made this visit even more shocking. I booked a one-night stay months in advance (back in November) to celebrate my daughter's birthday. I arrived around 12:30 PM on March 30, 2026, with six children and was told I'd receive a text when our room was ready. That text never came. Around 5:00 PM, I checked in again and was told the room would be ready in 10 minutes. I went up about 35 minutes later--only to find the room hadn't been cleaned at all. I then received a check-in confirmation text at 6:31 PM, but the room was still dirty. I went back to the front desk, waited again, and was told we were now "top priority" and should go to dinner while they finished preparing the room. After returning around 9:30 PM, the room still wasn't ready, and no one could give me a clear timeline. By 10:00 PM, we were essentially told to just keep waiting--with six kids and no place to go. To make matters worse, there was little to no urgency or accountability from management. The front desk employee was kind but clearly overwhelmed, and it was obvious this situation was bigger than her. There were multiple families in the lobby in the same situation--waiting late into the night with children and no rooms available. I also saw many families leaving with their suitcases. At that point, with no clean room, no answers, and no safe or reasonable option, I made the difficult decision to leave and drive two hours home late at night with six children. My daughter's birthday celebration was completely ruined. I also reached out to the resort via Instagram the following day (and again the day after, and again today), shared photos, and left my contact information--but received no response, other than an DM on Instagram stating I will be contacted. I have also left reviews from their survey, as well as sent an email last night, still no response. Beyond the inconvenience, this raises serious concerns about cleanliness and overall management. Being given a dirty, unprepared room at that hour is unacceptable. I am still waiting for: Anyone to contact me from Camelback! Also, I am requesting a full refund and clear communication from management as well as them accepting accountability for how this situation was handled. This was an incredibly disappointing experience, especially for what was supposed to be a special occasion. I truly hope the resort takes steps to improve both their operations and customer service moving forward. I also hope they make it right for my family. read more

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We just got back from a six-day ski trip. We stayed at this resort two years ago and had a great experience, which is why we chose to return. Unfortunately, this stay was very disappointing. Check-in was at 4:00 PM, but even though we arrived slightly early just in case, our room was not ready until after 5:00 PM--and only after we complained multiple times. We were initially told that rooms are pre-assigned and cannot be changed, yet after speaking with a manager, our room was changed anyway. The hotel also refused to hold our luggage until we had a room, leaving us sitting in the lobby with five suitcases and three children. When we finally got to the room, it smelled strongly of wet dog/ mildew . We used the text request system , as they asked us to ,to ask for pillows, blankets for the pullout couch, and room spray, but received no response. After speaking with housekeeping, we were told the items would be brought, but nothing arrived. Two hours later, we found another housekeeping staff member who eventually came to the room--only to deliver two towels and one blanket, and told us to go to the front desk for the rest. We went to Trails End for dinner around 5:30 PM and were quoted a 45-minute wait, which turned into over an hour and a half. Once again, we had to be persistent just to find out when our table would be ready. The food was about what we expected based on our experience with the resort so far. When we returned to the room around 9:00 PM and attempted to shower, there was no hot water. Through the text system, housekeeping said the hot water system was down for the entire hotel, but the front desk told us the lack of hot water was due to everyone showering at the same time. On our third day, we called to request housekeeping service and specifically told them we would be out of the room with our children for several hours. We were assured the room would be cleaned. However, we returned from skiing to find the room still not cleaned--and once again, no hot water. We went to the front desk to ask about the lack of housekeeping and were then told that cleaning is only done between 4:00-6:00 PM, and that housekeeping should have informed us of this. We said that was fine and took the kids out to dinner so housekeeping could come. When we returned around 7:00 PM, the room still had not been cleaned. We spoke with the front desk manager, Ben, who promised the room would be cleaned the next day. We left and returned later, only to find it still had not been cleaned. We went back to the front desk and waited again to speak with Ben. Throughout our stay, we were consistently given the runaround by both staff and management. No one followed through on what they said they would do, and we had to ask multiple times for even basic requests--often without success. On top of all of this, the rooms were extremely dirty and outdated, with a strong mildew smell and dust everywhere. Our bathroom also had blackish mildew/mold throughout the shower that came off when touched. Overall, we are extremely disappointed and unfortunately won't be back, which is sad because the grounds are beautiful.This review comes from a family that travels every few months. read more

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Dirtiest place you'll ever go! Dust bunnies the size of rats, the room was filthy, they promote events then cancel them the night before with sale explanation. The best is you contact them and they don't even respond. read more

Camelback Resort - This is a small taste of the filth. - Resorts Near Me - Tannersville, Pennsylvania

I write this review knowing it's a destination resort and everyone goes for the mountain or water park. But. We arrived to mayhem in the front of cars parked sideways and across all lanes and rude attendants. If that was not bad enough the garbage cans were overflowing foreshadowing our stay. Check in and out was horrible. Long lines with not enough staff. As we walked to our room and everytime we walked down the hall the odor of burnt marijuana filled the building. Once inside the room we noticed the disrepair of the tiles and pant and molding and furniture. Upon checking in our rooms sliding door was unlocked which could have welcomed unwanted visitors glad we checked. Looking at the full coffee pot of maybe month old coffee wasn't a welcomed sight. The water park was fun and had a lot of attractions. The wave pool was nice until someone pooped in it. Snow tubing was nice but unorganized with tubes all over the place forcing you to drag your tube over 50 unused ones. Very dangerous. All in all it was not a great stay and we are going to look at the surrounding resorts going forward. read more

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Camelback Resort in Tannersville, PA has plenty to do, especially if you're visiting with kids. Between the indoor waterpark, arcade, and all the activities around the property, there's always something to keep everyone entertained. For a resort, the steakhouse is surprisingly good definitely one of the better dining options on-site. Prices can be on the higher side, which is expected at a resort, but it's something to keep in mind when planning your stay. Overall, it's a nice place to bring the family for a night or two if you're looking for a quick getaway with plenty to do. read more

We booked a room weeks in advance. Once we arrived we had to wait 6 hours to learn a room was not available. We were treated poorly by security. And given the large crowd during Spring break, we had to cancel our reservation. I would have given zero stars if it were available. My recommendation is to avoid this resort during peak periods. read more

Let's start by saying yes, it is President's Day weekend and Camelback Ski slopes are understaffed, poorly managed, overcrowded and a nightmare to get in and out of the resort. Booking ski lessons for my children a month in advance as I understand the resort will be busier than usual, seemed like a planning win. The reservation confirmation sent stated that guest should arrive an hour earlier, so we arrived at the base of the mountain by 11:30 in a car for the children's 12:45 lessons. We have an hour and fifteen minutes grace period. This is where the story begins! We spent the better part of 45 minutes in the car to trail up to the parking lot where we were greeted by parking attendants who stated the lots were full and to go to the base of the mountain to park. We were at the base and we were sent up the mountain by police officers refusing to let us park where we were now being sent to park! Lovely! My husband dropped us off as he attempted to make his way down the mountain. Well, we had to retrieve our tickets from the kiosk machines, that didn't work, nor had tickets. Nor could I retrieve my tickets as their internet and the phone internet were non existent. We waited on line afterwards for helmets and boots. All good. Still making good time. Now we are online for skis. Well, they were out of skis. And we are waiting in line for a good portion of a half hour to now be at 1:00pm. Past the time of the ski lesson start time of 12:45. I called an attendant from the lesson crew who sent me back with an employee to ask those who were online for the 12:45 lessons be moved forward. Needless to say, that created an uproar with the other guests who had been waiting. I demanded management where initially I was told that no "rebates" only rescheduling will be honored. That is when I created a commotion. Needless to say, I will never be coming back. I will not patron in the future. My children lost their lessons and I did get a refund. But warning to the rest of you with families, stay away! Hours of my life that I will never get back! read more

Dear Camelback Resort, I am young, and have never written a review before, however, this resort was absolutely horrendous to the point that I felt obligated to leave a review. Came here at 4 o'clock- which is when they told us to come here, but we were sent back to wait 2 and a half hours in our car (where we had to fight for a parking spot because there's only 100 spots in a 1000 person resort.) We waited all that time for our room to be cleaned, only to come in and be met with kids squishy toys scattered around the room, and a huge red wine stain in front of the refrigerator. Clearly, there used to be a clothes line across the shower- which was removed, and the holes were patched with silicone- which is disgusting, lazy, and overall very disappointing. There was mold in our sink. The food was atrociously overpriced. We ordered from a nearby fast food restaurant, and went downstairs to grab the food and saw 5-10 cops and a woman who seemed to have been robbed. One of the beds had no sheet, and the blanket was ripped. Teenagers having a loud party, door wide open, alcohol open. It's chaos here. Aquatopia had good rides- However, it was FILTHY. The hot tub smelt like diapers. The waterpark didn't have that chlorine waterpark smell. The staff are all teenagers so they don't check wristbands or follow any form of safety precautions. Litter floating around in every body of water. Arcade had underwear on the machines. The people here are disrespectful. I got hit in the face at the lazy river. There was a turd on the floor of the waterpark. Multiple broken stairs. "Surprise" fees. This has to be one of the most hazardous parks ever. If I could rate negatives I 110% would. This is completely outrageous. Take this review as a warning to NEVER BRING YOUR FAMILY HERE!!!! read more

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Worst trip ever moldand broken beds in the room staff wouldn't do anything abt it staff is rude food is awful nothing opens on time then closes 30 minutes before the time it should so they can clean it take at least 6hr from the time u check in to get in ur room its more stress then relax don't spend ur money here go to Kalahari read more

I'll tell you this overcrowded overbooked rooms. Food was horrible went to the manager said I was gonna get a refill. We'll see what happens and that people be aware because the food was not good. Pizza was made horribly. I'll even show you guys pictures not worth what they're charging just overall bad experience. also selling expired food too. read more

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I stayed at Camelback Resort last weekend, and unfortunately, I don't think I would ever come back. First, I don't understand the purpose of charging hotel guests for parking. I could understand a parking fee for day visitors, but charging overnight guests $25 per night is excessive--especially when you're expected to shovel your own car out after it snows. If someone stays more than a few days, that cost becomes ridiculous. Second, they provide a number to text for guest needs, but it's completely unreliable. We requested toilet paper and reported an issue with our toilet multiple times through text and by calling the front desk. No one ever came. That level of customer service is unacceptable. The breakfast price was also shocking--$35 per person is wild. Lastly, the snow tubing experience was frustrating. I called and was told I had to book online, but every time I selected a time slot, the price would jump within seconds. I watched it go from $64 to $96 almost instantly. When I went to concierge/customer service, they told me it was sold out without even checking. Meanwhile, tickets were clearly still showing available online. Because of the confusion and lack of help, I skipped snow tubing altogether. Overall, the hotel is aesthetically nice, but that's where the positives end. Between the extra fees, poor communication, and lack of customer service, it's just not worth it. read more

No no no no no. Crowded. Outrageous. 3 hour wait for ski rentals. Crowded. Did I mention crowded? I can't ever ever again. No redeeming quality. Sorry. I have never left a bad review. I literally left before skiing. I gave up. Nicest workers. They can't be blamed. Just too crowded. 3 hoursssss!! I needed a sedative after leaving. read more

Camelback Resort - Nothing special. - Resorts Near Me - Tannersville, Pennsylvania

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A lot of potential, but limited by either inadequate staffing or poor management over site. What they sell in the advertising is family fun & enjoyment, however, at many steps along the vacation journey, they fail to execute on basic customer focus areas that prevent that enjoyment. Bell service is jammed up upon checkin and no self service bell cars are made available. Checkin is slow, and although friendly, could be helped with self service kiosks. The adventure center is by far the worst. They do not let you book in advance, instead you must book the day of, and they say they open at 8am, but during our stay, they opened at 8:40 and 9:15am without notice, and we missed hours of activities at the mountain, including lessons. This could be avoided with self service kiosks and/ or allowing to book a day in advance , especially knowing you are having staffing issues due to weather. Just these sandal tweaks change what would be a 4 or 5 star experience into a 1, 2 or 3. I hope others have a better experience. read more

Not happy about camelback Christmas Day pay more than other day for only 5 hours and only one lift working , take you to go down 1 or 2 min and waiting time more then troweling from Ny to Pa read more

The rooms and the hotel in general is very clean. The water park was warm water but I felt it was overrated. They only had one restaurant on site. And food was basic. And the Waterpark tickets are separate charge read more

Extremely overcrowded during Presidents' Day week. Resort parking lot was completely packed. Had to circle around for quite a while. Many were making up their own parking spots. Check in was delightful and quick. Water park is fantastic for young kids. The wave pool had a couple of floating bandaids and hair floating around. Dinner at the bar and grill were completely packed and did not accept guests without reservations. We had no choice but to go to the very sad buffet. The tables at the buffet were banged up. Service was great but the food was very poor. The best thing they had was probably the prime rib, but the lady serving would give the tiniest sliver of meat, probably smaller than the size of my palms. She gave me a weird look when I asked for another piece. I assume management was responsible for the portion size. The seafood and oysters looked pretty gross. All this for a mere $60pp. On ski day, ski lessons were all sold out. Their kiosk system was down, no one was able to print lift tickets, so there was a long line outside guest services, who couldn't do anything about it. Lunch came around. Only one of the two food trucks were open. The taco truck did not serve tacos. They had two items in the menu, taquitos and empanadas. The empanadas were not available. The self serve food area had three options - salad, burger, chicken fingers. If you didn't want any of that, you're out of luck. read more

I am extremely frustrated with Camelback Resort's customer service. I have been on hold for over two hours across yesterday and today, trying to fix a mistake caused by your team, and I still haven't reached anyone who can help. I have emailed the resort twice now, and no resThis is unacceptable and I hope that this issue can be resolved ASAP. read more

Camelback Resort - On hold for over an hour and still have yet to speak with anyone - Resorts Near Me - Tannersville, Pennsylvania

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We just came back from a 2-day getaway with my husband and two boys. It was a sh*t show from the start! It took way too long to get our room. We purposely left later so we would arrive at 4pm and not have to wait for our room. We got there at 4:30 and waited on line for over 30 minutes to even check in. Then, to be told our room wasn't ready yet. We waited until 8pm before we complained, and that's when we finally got a room (never received a text). When we got to the room, there was some sort of cake icing smeared along the floor in the corner (about a foot long) and there was some on the side of the bed. The lotion pump wasn't working and the safe was locked while open so someone had to come to repair/fix those issues. Also, there was an issue with the bathroom door where it never closed properly. We had to use toilet paper to lodge in between the door and the frame so the door would stay closed! Very irritating. Then, when visiting the waterpark the next day, the water was very cloudy and that was first thing in the morning. I would understand at the end of the day that may happen, but first thing in the morning?? The only saving grace was the preordered breakfast at Hemisphere. It was a nice cost-saving deal and the food was pretty good. But unfortunately, I will not be going back to the resort. I should've checked their ratings first! read more

I am scared for my children's and my family's lives after staying at this AWFUL facility. When we checked in there was a burnt smoke smell in the room. They brought up an ozone generator and left it on for over 12 hours. When someone came back to get it they confirmed we never should have slept in that room while it was running. My son and myself woke up headaches, throat, nose irritation, shortness of breath, chest pain. My daughter and niece were also affected but not as much because my son and I actually slept in the area of the machine. This place is disgusting and this never should have happened, half the staff is incompetent, and the manager did nothing said maybe they will call back in 24 hours and now we have to spend time in a hospital to get treatment. I truly can't believe how horrible this place was. Aquatopia was filthy, vending machines and ice machines didn't work on multiple floors. Attempting to celebrate my daughter's birthday and ending up with illness was not in the plans. Even worse they take over 30 minutes to even answer the phone. Run away from this place. And definitely don't ever let them put an ozone generator in your room while your family is occupying it or hours after. read more

Came in around 8:30 to our room not being ready? It is now 11:30 at night and a pile of people who have been here between opening to now closing haven't had their room ready. Apparently they are understaffed and people are quitting their job left and right. Horrible service. We had to sit on the floor half of the time because there was no room nor any extra seating, I've also seen other families sitting on the floor. The what looked like a supervisor or a manager was extremely rude, dismissive and entitled. There was a long period of time were there was a still, a pile of people waiting for their rooms and a huge line at the front and the people inside bailed to the back. What sissys. I will never come back here again with my family you don't deserve my money. read more

I cannot begin to tell you how awful this place is. From the beginning making reservations for ski school for my grandkids to the actual ski slopes and every detail from start to finish that this is NOt the place to come. The traffic and parking is a nightmare, the food is barely edible. The place is dirty and there is no one cleaning bathrooms or keeping the cafeteria clean. No one is around to answer questions for help direct traffic. Ski lifts and magic carpets weren't working and barely any ski lifts were operating. To top it all off it was MLK holiday weekend and they were not prepared for the crowds that swarmed the resort. My family and I will never ever recommend or come back to this place. It was awful. We are now stuck in the parking lot which is one way in and one way out and you are stuck for hours trying to get out of the area. read more

Aside from all of the absolute horrific issues I listed prior, they have also failed to refund the room hold which was supposed to be a temporary hold. I spent one evening in the room with my little girl and have been waiting for the hold to be refunded for almost two weeks now. I've called, emailed and left several messages with their billing team! This resort is a complete disaster, failure and has the absolute worst customer service I've ever witnessed. How incredible that they're able to request such high prices and do nothing to offer customer satisfaction! You will never get my business again and I'm sure to tell everyone I know!!! read more

"Great fireworks, but poor planning every year..." My family and I were excited to attend the Camelback Resort fireworks show this year, but unfortunately, a few major issues really impacted our experience: 1. Fireworks Started Too Late The show didn't begin until 9:38 PM, even though many guests (including us) were expecting a start time closer to 9:15 PM. Families with young children were getting restless, unsure if the show was still happening. A clearer schedule and punctual start time would go a long way. 2. Nightmare Traffic After the Show Once the fireworks ended, it was absolute chaos. We were stuck in the parking lot standstill for over an hour trying to exit. No traffic direction, no staff guiding cars, just gridlock. It really ruined the end of an otherwise fun night. 3. Wi-Fi Issues in the Parking Lot Every year, people struggle to connect to the resort's Wi-Fi during the fireworks event, especially in the parking area. Guests trying to use Apple CarPlay or Android Auto for directions couldn't connect, as the network either has no open access or denies devices. 4. Poor Cellular Service To make matters worse, cell signal was weak (just 2 bars), making it nearly impossible to navigate or communicate. Many people were stuck with no signal, which is both frustrating and unsafe during a crowded exit. Suggestions for Improvement: Start the fireworks at 9:15 PM sharp and clearly advertise the time. Hire traffic staff or police detail to manage the exit flow more efficiently. Open Wi-Fi access in the parking lot--especially during large events. Allow seamless Wi-Fi login without password or requiring sign-in. Boost cellular coverage or install temporary mobile towers (5G boosters) during high-traffic events like July 4th. We love Camelback, but these recurring issues need attention. With better planning, this could be a top-tier family experience instead of a stressful one. read more

Do yourself a favor dont go to this resort. we never got a room, we waited until 10.30 pm!! . they either are understaffed or overbooked, either way, they won't tell you, and they kept lying to us and tell us the room will be ready. worst experience. read more

Zero stars. We had reservations. We checked in at 3:00 like we're supposed to and they said a slight delay, "give us a half hour" no big deal. 4 hours later, still no room and a manager then told us maybe "a half hour" we heard that before so went to Best Western who accommodated us. Camelback resort read more

This has been the most expensive disaster imaginable! $1000 for two nights hotel stay only to have them not enter guests information so that we could book activities for everyone. This caused prices to skyrocket when their Resort Adventure center opened the next day. On top of that you had men and adults physically fighting in the kiddie pool in the Aquatopia area. Spent another hour just waiting while the staff entered, re-entered and entered again our information only for the information NOt to be saved even after it was paid for at a 3x time premium than what it should've been the day before! Staff were curt and condescending even though other people were screaming and upset while I tried to remain as composed as possible. This was a crap show to say the least after spending $2500 for nights! Paid $63 each for 5 people to go snow tubing from 12-2 only for the escalator to break down. Keep in mind you have only 2 hours and each run is between 30-40 minutes, so IF you get to go the full 2 hours you only get 3-4 runs down the slope! We got 1 and then were 1/2 way up before it broke down. We were able to climb up the rest, but had 3 children under 7 and the tubes are NOT lightweight especially the double ones. One of our children is disabled, so this meant we couldn't go anymore! Extreme waste! Went back to the pool only to have a lifeguard try and walk off with my cell phone that was on a chair under our stuff right outside the kiddy pool. I rushed out and confronted her only for her to basically shove it back at me and walk away! This place is ridiculous! Worse than any cheap hotel on the Las Vegas Strip! Avoid and spend your money someplace else! read more

PUTTING PUBLIC SAFETY AT RISK on multiple levels.  Complete failure to keep the patrons safe on a busy holiday weekend is unconscionable.  Management should be held directly responsible for their negligence. 3-5 hours of gridlock traffic in both directions with no shoulder for first responders should be criminal. No exaggeration, this is what people trying to get IN AND OUT experienced this past MLK weekend 2026. There is a simple recipe that other "resorts" follow; limit lift tickets, OR require advance parking passes for access. The infrastructure of this ski town and the actual ski hill cannot  handle half of the amount of cars and people that were granted lift tickets for MLK weekend. By the looks of it there was no capacity limit set which put the public in direct danger. I am sure the senior mountain operations team will try to blame the weather for poor road conditions. It is a ski town, poor driving conditions should be expected! Proper planning on their behalf would have limited the amount of travelers coming in and out. No strangers to skiing resorts nationwide on MKL weekend, we have never seen a "resort" oversell without the means to control the chaos happening both on and off the "mountain." Lift lines are expected during peak times; the problem here is that this hill is not large enough to accommodate the amount of tickets sold. Once up on the hill, multiple crashes were inevitable as you came down. Shoulder to shoulder on ski runs is a recipe for disaster; and a disaster it was! Unless there was a helicopter you were not making it off the property for 3-5 hours. Your safety on their hill is not a priority, profiting clearly is. Provisioning was scarce as the food and beverage team could not keep up with the demand.  On Sunday, they actually RAN OUT OF FOOD! This caused heated arguments as hungry skiers tried to find something to eat...remember getting in and out of the resort to eat off site was not possible due traffic. Don't forget you had 3-5 hours of stand still traffic getting off site after your day on the hill...better have a snack bag in the car! The senior mountain operations team at Camelback Resort should take full responsibility for putting the public at risk to directly benefit their bottom line. There are so many other options when choosing to ski. Take it from the TENS of THOUSANDS that were purposely put in a dangerous situation without their knowledge and give your money to another resort that cares about YOU and your safety. Had I known that my family would be cut off from first responders due to the negligence of resort suits Camelback would never have earned my trust. read more

Honestly, this was one of the worst resort experiences I've ever had. From the moment we checked in, the guy at the front desk with glasses was super rude and didn't even bother with a simple hello...He just told me to hold on while he was on his computer for a good minute , then he just kept repeating "ID and credit card" over and over. Not exactly the welcome you'd expect. I had to ask a few times for a pack-and-play for my 8 month old before they finally brought one. The ice machine on our floor was broken the whole stay, and instead of fixing it, they just told us "oh just go to another floor, we have more on each floor" which they even said to a disabled guest of mine. Housekeeping wasn't much better -- more interested in being on their phones than actually cleaning. The waterpark bathrooms were disgusting (literally poop on the floors), and the smell was awful. Lifeguards seemed rude and distracted, which honestly feels dangerous. The lazy river was not organized people swimming in the water instead of on floaties or flipping over the floaties they where on. On top of that, a lot of the rides were closed for no reason and sometimes shut down before the 9 pm closing time. The swim-up bar staff weren't friendly either, no greeting, just "ID" and if you didn't have it, you were brushed off. Definitely not a "resort vibe." The outdoor waterpark was closed the whole week, and when I asked why, they said it was "too cold" but somehow it was magically supposed to open on Saturday, even though it was colder then. Doesn't add up. To make it worse, when we checked out early (because the trip was such a letdown) and explained why, the staff just shrugged and said, "You should've told us." Told them what? To magically open the waterpark or fix the service? It was clear they didn't care. For the price and the so-called "resort fee," this place is a joke. I've been to real resorts, and this doesn't come close. Everything is overpriced, dirty, and poorly run. Honestly, the good reviews must be from people getting some kind of perk because the pictures online do NOT match reality. Save your money and go somewhere else. Losing a whole night on top of everything else we endured honestly makes the whole experience feel like a whole scam and waste. After paying so much already, it's unacceptable to be charged for something we didn't even use....,So instead of making it right by us I got an email today with extra charges $$$$ , yes that's right this place tried to charge us more on top of everything what a horror of a place ! Yesterday when we checked out When my partner asked about the "resort fees" to be explained and all, the women in the front tried to be rude and sarcastic saying" it's just fees and taxes " ,hmm really that's nice that was the icing on the cake for us. read more

Camelback Resort - Aquatopia women's bathroom stall, filthy - Resorts Near Me - Tannersville, Pennsylvania

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This place doesn't even deserve 1 star Worst experience and worst hotel ever!!! arrived two hours after check in to learn that my room wasn't ready then nowhere to eat while waiting cause there was a 2 hour wait meanwhile there were empty tables at the restaurant in the hotel. Then trying to get on the phone with this place is impossible!!!!!! ( tried to call before arriving there) they had me on hold for over an hour!! And had to hang up cause they never answered... don't waste your money here Overly crowded as well and dirty too Spend your money somewhere else.... This has been the worst place I've ever been to read more

HORRIBLE Experience - Special Needs Families, Stay Away! My recent stay at Camelback was absolutely awful and deeply upsetting as a mother of a child with autism and medical needs. From the moment I checked in, I was treated with rudeness, ignorance, and complete lack of compassion. The woman at check-in, Lala, claimed to be a supervisor but treated me like a burden. I booked a room that clearly sleeps six people, yet she refused to give me six wristbands and told me I'd need to pay $50 for extras. When I explained my situation, she dismissed me and sarcastically told me to "talk to the fire marshal." Her tone was condescending, like I didn't understand basic policy, and she made me feel small and disrespected. I also had requested accommodations for my son, who takes seizure medication that must be refrigerated. I never received a check-in message, and my son's medication was at risk. When I asked for help, the staff was cold and unhelpful. Eventually, another front desk agent (not Lala) had no issue giving me the rest of the wristbands, which proved how unnecessarily cruel Lala was being. Even worse, when my sister went to speak to staff because I was visibly upset, someone told her that they were "on the lookout for me and my party." What does that even mean? My "party" includes a special needs child. That comment was offensive, discriminatory, and completely out of line. Lala continued her unprofessional behavior at checkout--secretly charging me $75 because I got my room 30 minutes early. I only accepted the early check-in to refrigerate my son's seizure medication! She refused to remove the charge until I told her I was contacting my credit card company for fraud. Disgusting. I am a special needs mom. I deserve better. My son deserves better. No family should ever be treated this way. I will never return to Camelback. I'll continue to go to Great Wolf Lodge, where staff are trained, kind, and inclusive. I will also be sharing this experience across every parenting platform, special needs blog, and my TikTok following. You messed with the wrong mom. read more