This place sucks donkey balls. None of the self service equipment is maintained, it works half the time. The auto wash doesn't do what it's supposed to, this is the second time I've come thru and as soon as my car is dry I can see dirt everywhere that should have been washed but was never touched. I shouldn't go thru a car wash and still be able to see the wiper pattern on my windshield. read more

Splash Car Wash - Car Wash Near Me - Cromwell, Connecticut

Customer service tonight was outstanding. I was concerned about my rims and Dave made sure they were squeaky clean and sparkling. Much appreciated!! read more

Splash Car Wash - Car Wash Near Me - Cromwell, Connecticut

Best customer service every time I visit here would recommend highly. You don't get this service at most washes or detail shops

They do a good job with the automatic car wash. Not happy that they increased my monthly plan by $3.00. If it increases again I might have 2nd thoughts. Hope that others will take note as well. read more

Had my interior done today and it looks amazing! The people were professional, courteous and quick! Price was reasonable especially for the work they did. read more

my car was trashed and they made it look new. highly recommend Javier and the team over at Splash.

Personel is very polite and personable! Been going here for a bunch o years and feel like part of the Splash Family!

My car was in atrocious shape... embarrassing really, but I love my dog and occasionally we do go to the dog park on a rainy or snowy day and he tracks mud in my CRV. He also sheds so pretty gross inside. Splash did an amazing job working on detailing my interior and exterior. It truly looked like a brand new car and even has that great new car smell. Javier was very personable and meticulous. You can tell he truly takes pride in his work. I highly recommend! read more

I have been coming here for years. The staff is always friendly and helpful. Their exterior wash process is extremely fast, efficient and the car looks brand new. The Super Interior wash is a great deal. It includes the carpets, dashboards, and they will powerwash the mats for a $1.00 each more. They do an excellent job and I leave feeling that I have received excellent service and value. Recommend this car wash! read more

Had two of my vehicles (pickup and car) fully detailed this week. Jack, Javier and the Team at Splash Car Wash in Cromwell did an awesome job on both. Both vehicles came out looking brand new. Very pleased with the results and great customer service. I have been using them for years on our cars and trucks and they continue to do great work. read more

This USED to be the best car wash in the area; but the last two times I've used it, it was TERRIBLE! Came out with dirty rims, none of the bugs were removed, the grill and tailgate were still dirty, and the tires untouched. $12.00 down the drain... NEVER AGAIN! read more

Hey I recommend splash detail center I went there And the manager Javier and the staff wear helpful and the knowledge they have in car detailing my car came on sparkly read more

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Great Car Wash! great service! and friendly staff. highly recommended place for a car wash and detail.

Machine stopped half way through the wash without anyone explaining anything. Called for the guy at the entrance of the wash to info but nothing. Got stuck for 7 mins before it got started again. Won't go ever again there. read more

I took my three year old SUV to Splash for an interior 5 star detail. Let me start by saying that this was my first detailing of my car since I got it. I also have multiple children and pets - so needless to say it was in dire need of one. I had lots of things stuck to the mats and rugs, debris in the seat rails, stains - it wasn't pretty. I made the appointment online and when I showed up, a car was still getting worked on in front of me. The manager, Jack, was very nice and I was told that they offered complimentary rides if needed. The service took about 4 hours from the time I dropped my car off to when I picked it up. They did an AMAZING job. I didn't have many expectations as to what to expect because my car was so bad off - but they rejuvenated my car and it looks brand new. There isn't one speck of dirt or grime anywhere inside! All the stickiness is gone. My car has that new car smell again. They even washed the outside. I checked for any faded colors or anything that would have suggested over cleaning and didn't see any of that. Pick up was super easy and every one was very nice and professional. They really looked like they took a lot of pride in their work. The cost was $150 plus tax and it was well worth every penny! I will definitely use them again in the future! read more

best car wash william help me out good job bro plus the car wash has my bmw looking clean smelling good

The machine caught my spoiler and ripped my trunk back warping the hinges to the point it can no longer close; Splash Car Wash is getting 1 out of 5 stars from me because 0 isn't an option. They caused $500 worth of damages to my car are are refusing to pay for it. What is most upsetting is I really enjoyed going there, especially because my son liked the giant Santa out front and would ask to go almost every day after school. I had a subscription for several months and visited the Cromwell location on a regular basis. Last week I loaded items into my trunk, everything was dry and in working order, and I went through the car wash. Upon exiting, I found my trunk was flooded and all my items were soaked. I spoke to the manager who "checked the footage" and then gaslit me for almost an hour and a half in front of my 3 year old claiming my trunk was already ripped open when I got there. He came up with a bunch of wild theories claiming someone must've tried to steal my stock spoiler overnight and ripped it back. After requesting that I see the footage for myself, he finally took me to the office and I was able to point out to him on the video how my trunk was closed and undamaged upon entering the carwash and was damaged upon exiting. He then took down my information, wrong I should add, and said Jack O'Dell, the GM, would contact me. I asked him to have Jack contact me ASAP as it was supposed to rain the next day and my trunk could get flooded again. I also asked for a copy of the footage and was denied. Instead they allowed me to take a picture on my phone and promised that since their machine damaged it I would be taken care of. I didn't hear anything from Jack until 4 days later after leaving several voicemails and sending an email. I brought my car back to the location only for the Jack to make up another story and gaslight me further. Now he's stating that while he can see when and where the machine ripped my trunk back, it's somehow my fault because he's claiming that he and the regional manager can see my car parts are "loose" going into the car wash. Mind you, my car has never been in any collisions. I took him back out to the car and showed him that all the bolts are still secure even after the damage. I requested to be shown where on the video they can see loose car parts and they are again gaslighting me citing "movement" on the video that doesn't exist. My trunk only moved after the machine ripped it back! I again asked to be provided a copy of the video and was again denied; if you have nothing to hide give me the video so I can send it to my lawyer, Jack. I was told I would be contacted by the regional manager to discuss this further who is apparently too busy to handle the mismanagement going on. It's been over a week since this happened and I'm still waiting for a resolution. As mentioned above, the estimated cost of repair is $500; going here isn't worth it at all and I would advise anyone who cares about their vehicle to stay away! read more

The employees are always friendly, prices are reasonable, and always do a great job cleaning my car. Two car washes a month pays for itself! I like that I get a vacuum coin each car wash. The unlimited package is great for the winter to get the sand off my black car! highly recommend !! read more

I am an unlimited wash customer of the Works package and I frequent the Cromwell CT location. As the price has gone up the quality of service has gone down. Way down. You don't know what you're going to get when you go on any given day. They may spray your car on the driver side and be done or they may feel like going to the passenger side and give you a half of spray. I've been behind a vehicle where they spray the whole car down, then I pull up and get half of that. Sometimes they have tire shine, other times they do not. I've pulled around and complained a few times. Not impressed anymore. I'm shopping around for other car washes in the area. read more

I gave them membership fees for 2 years and then their wash damaged my car. I had to take them to court and of course won but cannot get them to pay for the court ordered judgement amount.. Funny they received 2 million plus in Covid-19 money but can't pay a court ordered settlement. Google it for yourself. Stay far away. Things happen but they should make good on them when they do but they didn't. Don't be their next victim. Tell your friends and neighbors to stop using this business there is one on every corner use the other one . read more

amazing service every time. Attention to detail and working with the customers has been a key stone here for a long time.

Omg I don't know how they are in a business they're Damagemy car .They told me they going to fix it I can take the car to the car dealer and bring them a Estimate when I did that and I went back he denied one of the manager he's really nasty and attitude he called me names. These people unbelievable I am going to call my lawyer read more

Splash car wash is an absolute joke. Idc if I paid 10$ or 100$ if I go through a basic car wash at minimum loose dirt should come off. I went back and asked if I could go through again or be refunded bc my car was still insanely dirty. The young guy working mansplained to me how cat washes worked and was incredibly rude and disrespectful read more

I have been taking my vehicles here for over 10 years. Splash Car Wash makes a vehicle look like a day you picked it up from the dealership. The Manager Andrea is a pleasure to work with and will get your vehicle in and out as quickly as possible. In a world of poor customer service, these guys are the exception! Respectfully G. Perry read more

They will steal your money! I had my car detailed and they stole money from an envelope I had left in my car. They moved the envelope and left the change after they took all the 50s and 20s. I contacted customer service and after weeks of "investigation" they did nothing. I want to mention that I was a monthly membership subscriber and had been going there for years. Never again! read more

Love this car wash. Drive through wash and wax.Easy! Exchange your microfiber drying towel upon the entrance into the car wash and you have a clean dry towel every time. It doesn't leave streaks and makes it fast and efficient to dry your vehicle. The vacuum system is what I love the most. There is one on each side of your vehicle and the suction is amazing. I drive a large vehicle and I can have the entire vehicle vacuumed spotless in just a few minutes! Also there are air hoses conveniently located to adjust the air in your tires! One stop in and out in less than 20 minutes usually! Highly recommend this car wash! I get many compliments on how clean and shiny my vehicle always looks! read more

I'm always happy with their services. Friendly, professional staff, great prices and clean waiting room. I drive 20 minutes and pass at least 5 other full service car washes to go here. read more

The outside looked great but I paid an additional al $10 for the interior. Aside from being vacuumed well I don't even think the inside was wiped down. The dash still has dust, along with the center console. I had to ask for a rag to wipe down the inside door panel because there was something on it so clearly they didn't do it. They also didn't even vacuum out the trunk. Have them do the exterior but save your money on the interior and don't yourself. read more

Splash Car Wash - The outside looked great but I paid an additional $10 for the inside. As you can see there is still dust and crumbs in the center console. - Car Wash Near Me - Cromwell, Connecticut

I came back from a long trip camping out of State and had no energy to clean my one month old SUV. The inside was a mess! Javier and the staff at Splash car wash did a great job leaving my car as new as it was a few weeks ago when it came out of the dealer. Thanks for a job well done! read more

The self service car wash is an absolute joke....not even a good bang for your buck....half of the buttons will not work when selecting high pressure wash/foaming brush/high pressure soap....AND HAVE YOI SEEN THE BRISTLES ON THE FOAMING BRUSH?? It looks like it's never EVER been changed out.....and there is literally no foam....only water with a smidge or soap coming out of it.....ABSOLUTE WASTE OF MONEY. Also the self serve foam brush scratched the sh*t out of my girlfriends Jeep Wrangler. NOT HAPPY DONT WASTE YOUR TIME The only reason I came to this one was because the NEW car wash in 372 was closed...... 0/10 WOULD NOT RECOMMEND. Will not come back. read more

My car antenna broke while going through the car wash, the worker at the end of the car wash looked at my car and didn't say anything about my antenna being broken, I didn't realize until I got home. read more

My car looks better than it did off the show room floor. I have had this minivan for over 4yrs with 3 boys ranging from a infant to teenagers with all the sports that go along with them. I cannot believe not only did they make the carpets shine but finally got rid of the sports odors that constantly made the car smell musty. Thank God I brought it to splash car wash detail team. The manager right down to the guys that did the detail were awesome. I signed up for their unlimited wash for like $13 too. Definitely bring your car there. Jay Bernier read more

These guys are great!! Was I need of a very well done detail, and they hit it spot on my vehicle was immaculate when it was done... quick, reliable , honest I wouldn't go anywhere else . If your thinking about getting a detail stop and check These guys out .. you will not be disappointed!! read more

Splash Car Wash - Car Wash Near Me - Cromwell, Connecticut

Went to vacuum my car, and only one worked. I proceed to try to use it, and it barely sucked anything up. I finish quick, since it didn't pick any debris up. I'm starting to drive when I notice a big black mark on my seat from the vacuum. Now I have to pay for it to get steamed out. Shame on you, this place used to be better read more

Splash Car Wash - Car Wash Near Me - Cromwell, Connecticut

People expecting miracles from a car wash... Look at the back of your last Stop & Shop receipt. There's coupons for a $5.99 wash. With tax, it's $6.37 for a basic wash. Also plenty of publications and websites that feature coupons as well. No reason to show up without one. So, the car is clean, dried by hand once you get out, and there are free unlimited vacuums. If you're like me and your truck has mud in the wheel wells, there's a few self-service bays with a pressure washer, which I believe are credit only. But when you can sit there and vacuum to your heart's content after your car is cleaned and dried by hand? Yeah, that's a good car wash. I washed and vacuumed both my vehicles for just under $20 today, including a little pressure washer work because of my muddy truck. If you can find a way to complain about that, you probably voted for Trump. read more

We purchased a used car recently and were struggling to get the stale cigarette smoke smell out of the interior. Javier was so helpful, recommended the bio-bomb and it worked great coupled with a full interior service. He was so attentive and ensured that the vehicle met his high standards before I drove away. I highly recommend a visit to keep your vehicle clean and refreshed. We will be back and will be sure to ask for Javier! Thank you. read more

I recently had my car detailed by Javier. The paint shined like a mirror. He also washed my windows inside and vacuumed the inside even though he did not have to. I go to splash to have my car washed several times a week. All the employees are friendly. Highly recommended! read more

Javier and team did an excellent job on my mothers car -inside and out! Excellent and professional service. We will be back.

This car wash is an area institution, I have been visiting it for the past 8 years. Prices have dropped after the change in ownership, but the high level of quality remains. This location is really hard to miss, due to the plethora of fiberglass statues that litter the property. They have dinosaurs, to Marilyn Monroe to a chesty Pirate to name a few. The blues brothers are rocking out on the front lawn too.... There is both a traditional hands-free (automatic track) car wash as well as drive-in booths where the car owner does the work. We usually use the traditional automatic wash because it does a phenomonal job. There are also stations to vacuum the interior of your car yourself and a small machine that will beat out your floor mats. Prices are reasonable but you are going to go through a lot of quarters. These stations are a must after the winter months, its the best way to get sand out of the car interior. The vacuums do a decent job on getting out pet hair too. They offer detailing and many other services, but I have never used them so cannot comment. Please swing in and give this business a try! read more

Sadly, this place changed hands about a year-and-a-half ago and it has gone downhill ever since. Starting with the property, the previous owners kept the grounds almost spotless. The new owners have let everything, the grounds, the landscaping, fall into terrible disrepair. And if the nature of your business is such that you are seeking to cater to people who take pride in their property, I think the new owners are clearly not making a good impression. But -- it is of course the service that they provide that matters most and that is where things have really gone to pot. Shortly after the new owners took over I went in for a detailing and the kid locked himself out of my car. I had to call my wife who came with our second key to unlock the vehicle. No words of apology to me or my wife for that inconvenience; just a sheepish shrug of the shoulders. Then, when the job was completed I discovered as I was leaving the property that my mats were missing. So I drove back and asked for them. The kid doing the work removed them from the wall where they had been cleaned and put them in my car. Again, no apology. Upon my second visit, maybe three months ago, I made a point of asking the young man to whom I gave the car to please make sure the ashtray in the center console is emptied of trash and cleaned properly. He gave me a look as if to say "of course; the car is being detailed for Heaven's sake." But, when the car was returned to me that ashtray was closed and as dirty as it was when I gave it to them. I again had to drive back to the lot, drive around back, and find someone to clean it out. The employee I spoke to at that time just said "The other guy didn't tell me to clean that." Good grief. Finally, there was today's experience. I paid $32 for a car wash with wheel treatment and express carpet cleaning. When I came out of the wash the guy who normally hand dries the cars did not do so, apparently because my car was being sent around to the detail area. (Huh?) But that's where it sat for at least ten minutes, wet, with spots forming on it while one young man worked feverishly on another car and three other employees stood together gabbing with one another. And the car-drying guy, with towels in his hands, had nothing to do. Eventually, when it became apparent to me that I would be late to a meeting in Hartford because it always takes them 20 minutes to do their detail work and the one productive employee hadn't even started on my car, I walked over to my car and got in and left. With my car still dripping with water. A few minutes later I called the business from the road to say that while the decision to leave before the detailing that I paid for was performed was clearly my own, the least I should have gotten for my $32 was a dried car. But before I could even get that far, the young woman who answered the phone ripped in to me for "not even letting her guys do their job." Really -- attitude? This business, under these new owners, is headed down a bad road. And given the hree experiences I've had with them in the last year or so, I say good riddance. read more