Do not use this business for the monthly car wash. I repeat do not use this business whatsoever for…read morea monthly car wash. This past month Russell Speeders increased my monthly fee for the unlimited car washes from $29 per month to $49 per month without even notifying me. This increase showed up on my checking account statement. No warning, no phone call, no email, no mail, they just raise the rate because they thought they could. I was stunned with this poor business practice that Russell Speeders does apparently to almost every customer This business should be investigated by the State of Connecticut consumer protection immediately for their deceptive business practices. I feel bad for the employees of this establishment because they actually are very nice. Management is terrible. Upper management is possibly the worst. $29 a month to $49 a month with no warning. Never again Russell Speeders never again. I have canceled my monthly membership. There are many car wash services in the area that offer monthly rates, and I'll be checking them out shortly. I will also be disputing these charges with the bank.

Going to RS is like engaging with a used car salesperson. They use high pressure sales to upsell…read moreyou and won't take no as an answer. I use to have a monthly membership until the cost kept increasing. In Avon there is another car wash (still a local business) I will start going to. They have lost their personal touch and seem to focus on volume over service. Say no to private equity takeover companies.

This place is a rip off and a year ago I said something to the manger and nothing was ever done…read moreabout it. Don't spend your hard earned. Just last week I purchased the "best" wash, the "gold" package. Look on the touch screen and look on their website. Under the "gold" package it states "tire shine". You know, the process that makes your tires look like shiny and new rubber. Oh hell NO. That process hasn't worked for at least a year. And it didn't work last week. Hours after my car wash, I stopped for a coffee and while returning to my car I noticed my tires were not shiny. It's all a scam. They're ripping us off. Check it out for yourself and prove me wrong.

This is the only decent drive through car wash in the area. Others have been sold to Russell…read moreSpeeders and went downhill with aggressive upselling. Pricing is decent.

Under new management and being updated with the latest equipment upgrades and Simoniz products…read more.. just upgraded the underspray system to get all the road salts etc... from underneath your car that eats away the undercarriage. Mitchell's has been around since 1922 and provides a friendlier customer experience than most other car washes and detail centers, make sure u get the punch card with ur receipt because it gives u a free wash after ur 9th wash!

This is the place to go for a cheap and cheerful car wash! It's automatic, with an attendant there…read moreto guide you in and give your tires and the bits of the car that might not get properly scrubbed, a good scrub down. Honestly you can't beat the price for what you get, especially knowing the other local car washes are on the expensive side, even the get in and get out variety! The staff here have always been great, and you can even get a punch card for a free wash after a certain amount. What's also great, depending on where you get your car serviced, you can sometimes receive coupons for free washes. Get in!!!

It's been an emotional few days -- I said goodbye to my 13 yo dog and as part of my healing process…read moreI hired Kleaned for an interior detailing. My car had several years of dog hair, dirt, grime, and even survived a skunk spray (inside). It held a lot of memories. I can't thank the owner enough for understanding my situation and Joel for taking the time and care to get through the tough job my car was. My heart aches for losing my best friend but what these guys did for me has helped ease the grief. My car has never looked or smelled this great. Thank you, Kleaned.

We used Kleaned and Mr. Braverman for a complete PPF job. Great job done. Very responsive to our…read moreneeds and done in a timely manner. Very fair and competitve price.

The workers at this Avon location are always so kind. They get the job done quick and are great…read moreabout letting you know of any future services you might need. This store is owned by a local Simsbury family! Support Local!

Super quick stop for emissions testing ($20). They got me in right away even though I didn't have…read morean appointment. Staff was helpful and friendly and had me on my way in no time. If I need an oil change I will plan to come here as well!

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

First of all, my original photo was an over reaction to an anticipated service bill for 60+k miles;…read morebrake pads, gallons of fluids (exaggerated) tire rotation & rebalancing, filters, etc. For 2017 Toyota that has been the very dependable Family wagon roaming the prairies, "Mable the Abel" was due for Love & Care. The service crew kept me informed and consulted on the estimated cost. Very good to reduce the expected surprise. Hoffmann Toyota Service in Simsbury/Canton was the right place. 4 Stars, sorry guys, the waiting area was fine for a short service, but not completely comfortable for a long wait 3-5 hours. Especially with a well behaved Velcro pup. Seasonal outdoor seating under cover for rain or shine would be much appreciated. Will I return, you bet ya.

I spoke w Wendy initially about a leftover 2025 Tundra TRD Pro that was listed for just over $74k,…read moreput a deposit down of $1,000 and dealt with Patrick following said deposit. I picked up the truck the following weekend, I live in NJ, so I had to take a bus out there to do so. On the way there that morning, I received word that a family member had passed, once I got there, I just wanted to complete the sale and leave. I questioned more than once why my deposit wasn't documented or credited and was basically blown off. After the dust had settled (settled family affairs), I realized that Patrick Pantalone and David Delorenzo had added an additional $3,000 to the sale price without ever having documenting or explaining it in ANY of the paperwork at all. It's my fault for trusting people to not be predatory scumbags and this was an expensive lesson. Stay FAR, FAR away from the slime that works at this dealership, I'd imagine that this is common practice across the board at all Hoffman dealerships or they wouldn't be so bold and unapologetic in their dealings with customers.**the final sale price ended up being over $83,000, tax, title and registration amounted to just shy of $6,000. Well done guys, from just over $80,000 to just over $83,000 with zero explanation or documentation provided.

Yes, five stars. I had a very, very old car. I'd been using cars.com to get notifications of…read moresales on the car I had in mind, a newer (but not new) Subaru Forester. An amazing deal kept popping up for a 2017 Forester, very nicely equipped, fairly priced and wicked low mileage at this dealership. I finally bit the bullet and notified them, via email, that I was coming in to test drive this one. Minutes after I dropped my email, Kathleen called me from the front office. I told her I'd be by within the hour. My wife and I showed up and met a wonderful sales person, Courtney. We instantly clicked and while driving the car, I said "this is the one I'm buying". This was around 10am. My very old car wasn't worth much (I knew this going in) and we got $500 for my car's trade in. Courtney said if we wanted this car, she could make it happen....today. So we left a deposit on our credit card (for the points of course) and headed to our bank to get a cashiers check for the rest of what we wanted to put down. Courtney called at 2:30 asking if 3pm would work for a pick up. Yes, it works. So 6 hours after driving this car, it was mine. She was FABULOUS, no pressure and honestly, felt like a friend when we left. (we hugged--who hugs their car salesperson?)- I guess I do, when it's someone as comfy and sweet as Courtney.

Very dissapointed! Service department is lost!!! This visit…read morewas the straw that broke the camels back, we won't be going back. I'm tired of being taken for a fool. My smiles can only last so long. How do we go from a $6,000 service quote to $600 just overnight? We had to inform the service dept. of the recall. Once service was performed now with the new diagnosis the car just didn't run right. Took the car back, this time we were told it's a $2,500 repair, so again we told them about a warranty, and again suddenly we no longer needed this service. We received a new call and we were given a new and different diagnosis for something minor for $200. My question is what if I agreed to the first quote, would they pocket the $?. My other car was there twice for 2 weeks, still didn't sound right, so we took it back, at which point they kept it for a MONTH. Emissions I requested was never done in the 3 visits, the balancing and alignment I paid for was never done, because as soon as I got on a highway my steering wheel vibrated at 60mph. I took it to Town Fair and finally got it corrected. There were always excuses and BS which I have no time for. Time to move on.

Absolutely outstanding. A tad pricey? Maybe, but definitely falls into the "you get what you pay…read morefor" category. Best car wash I've ever gotten, puts my home efforts to shame and I'm pretty OCD about it ;) Fast, friendly, a very nice waiting area, and immaculate. Worth a trip and a few extra bucks!

Fantastic experience at Castro Oasis!…read more I had an unexpected mess in my car. I found Castro Oasis by searching Yelp for car washes and detailing shops. When I called, Luis Castro (the founder and CEO of the business) immediately picked up. He was very polite, very professional, and thoroughly explained to me what can be done and the pricing structure. When I got to the shop, the work began promptly. And it was very high-quality. It was also nice that there was wi-fi in the lobby area, which made it possible for me to respond to work e-mails while the car cleaning was being done. And it was great to support a small family-owned business. Highly recommended. No regrets. I will absolutely be coming back here if I ever have future needs or want a thorough detailing.