Do not use this business for the monthly car wash. I repeat do not use this business whatsoever for…read morea monthly car wash. This past month Russell Speeders increased my monthly fee for the unlimited car washes from $29 per month to $49 per month without even notifying me. This increase showed up on my checking account statement. No warning, no phone call, no email, no mail, they just raise the rate because they thought they could. I was stunned with this poor business practice that Russell Speeders does apparently to almost every customer This business should be investigated by the State of Connecticut consumer protection immediately for their deceptive business practices. I feel bad for the employees of this establishment because they actually are very nice. Management is terrible. Upper management is possibly the worst. $29 a month to $49 a month with no warning. Never again Russell Speeders never again. I have canceled my monthly membership. There are many car wash services in the area that offer monthly rates, and I'll be checking them out shortly. I will also be disputing these charges with the bank.

This was the worst car wash I've ever gotten. My car looks essentially untouched. Why would I ever…read morepay $21 for my car to look like it went through a drizzle rainstorm outdoors. Bird poop, dirt and water droplets still present on my car. Keep your money and go anywhere else... I'm BAFFLED

This place is a rip off and a year ago I said something to the manger and nothing was ever done…read moreabout it. Don't spend your hard earned. Just last week I purchased the "best" wash, the "gold" package. Look on the touch screen and look on their website. Under the "gold" package it states "tire shine". You know, the process that makes your tires look like shiny and new rubber. Oh hell NO. That process hasn't worked for at least a year. And it didn't work last week. Hours after my car wash, I stopped for a coffee and while returning to my car I noticed my tires were not shiny. It's all a scam. They're ripping us off. Check it out for yourself and prove me wrong.

This is the only decent drive through car wash in the area. Others have been sold to Russell…read moreSpeeders and went downhill with aggressive upselling. Pricing is decent.

Under new management and being updated with the latest equipment upgrades and Simoniz products…read more.. just upgraded the underspray system to get all the road salts etc... from underneath your car that eats away the undercarriage. Mitchell's has been around since 1922 and provides a friendlier customer experience than most other car washes and detail centers, make sure u get the punch card with ur receipt because it gives u a free wash after ur 9th wash!

This is the place to go for a cheap and cheerful car wash! It's automatic, with an attendant there…read moreto guide you in and give your tires and the bits of the car that might not get properly scrubbed, a good scrub down. Honestly you can't beat the price for what you get, especially knowing the other local car washes are on the expensive side, even the get in and get out variety! The staff here have always been great, and you can even get a punch card for a free wash after a certain amount. What's also great, depending on where you get your car serviced, you can sometimes receive coupons for free washes. Get in!!!

Paid $250 for a deep cleaning/extraction of the seats. Left my car with them for a week…read more What I got: Maybe a hand scrub in various spots. Shiny mats and wheels. Russel speeders down the road does a better job for $70.

We used Kleaned and Mr. Braverman for a complete PPF job. Great job done. Very responsive to our…read moreneeds and done in a timely manner. Very fair and competitve price.

Kind, professional, knowledgeable. I appreciate their attention to detail and quick and efficient…read moreservice. Great place to get your oil changed, and other services are available as well.

Went to this place yesterday. Got right in and got my synthetic oil change in about 10 minutes. The…read moreservice guy was super polite and professional. The young lady that did oil change was also super professional. The entire team worked in sync and it was impressive. I also got my windshield wipers changed. The cost was high but honestly I think everything is expensive. I did not mind as much since the service was great! Well be going back and was refreshing seeing a woman mechanic as well.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

First of all, my original photo was an over reaction to an anticipated service bill for 60+k miles;…read morebrake pads, gallons of fluids (exaggerated) tire rotation & rebalancing, filters, etc. For 2017 Toyota that has been the very dependable Family wagon roaming the prairies, "Mable the Abel" was due for Love & Care. The service crew kept me informed and consulted on the estimated cost. Very good to reduce the expected surprise. Hoffmann Toyota Service in Simsbury/Canton was the right place. 4 Stars, sorry guys, the waiting area was fine for a short service, but not completely comfortable for a long wait 3-5 hours. Especially with a well behaved Velcro pup. Seasonal outdoor seating under cover for rain or shine would be much appreciated. Will I return, you bet ya.

This was the first and last time I used thier service department…read more As expected they had a list if work that was "needed". They had a picture of the air filter with all kinds of debris including a leaf on it and wanted $80 to replace it. I was just changing it myself and the picture she was shown was not what I found. The filter just showed normal use. There was another $700 of work that they said was required. But the main issue is that a part of the passagner rear view mirror had fallen off and she asked them if they could put it back on. They outright lied to her about the part being broken and that she needed to replace the entire unit for $800. I bought a $5 tool and fixed it in ten minutes. If I still had the pictures I would have reported it to the DMV.

Came here to O'Neill's parts department and met with Brian, to order a spare key (chipped) for my…read more1986 Corvette He pulled out the trustee dusty OHM reader, and said the special key would be ready in a day which it was Brian in the parts department is extremely knowledgeable when it comes to older Corvettes, like my 41-year-old model It's nice to listen to people in the know talking enthusiastically about the product, and I trust him 100% If the time comes where my Corvette needs a serious service that nobody would ever wanna touch, he assured me that there are two mechanics in service that are more than capable to diagnosing and fixing the problems to this vintage car Thank you, O'Neills... it's nice to know there are honest repair facilities still around

Yes, five stars. I had a very, very old car. I'd been using cars.com to get notifications of…read moresales on the car I had in mind, a newer (but not new) Subaru Forester. An amazing deal kept popping up for a 2017 Forester, very nicely equipped, fairly priced and wicked low mileage at this dealership. I finally bit the bullet and notified them, via email, that I was coming in to test drive this one. Minutes after I dropped my email, Kathleen called me from the front office. I told her I'd be by within the hour. My wife and I showed up and met a wonderful sales person, Courtney. We instantly clicked and while driving the car, I said "this is the one I'm buying". This was around 10am. My very old car wasn't worth much (I knew this going in) and we got $500 for my car's trade in. Courtney said if we wanted this car, she could make it happen....today. So we left a deposit on our credit card (for the points of course) and headed to our bank to get a cashiers check for the rest of what we wanted to put down. Courtney called at 2:30 asking if 3pm would work for a pick up. Yes, it works. So 6 hours after driving this car, it was mine. She was FABULOUS, no pressure and honestly, felt like a friend when we left. (we hugged--who hugs their car salesperson?)- I guess I do, when it's someone as comfy and sweet as Courtney.

Fantastic, fast and great attention to detail!! They treat your car as if it was their own. Very…read morereasonable pricing for the services and jobs they do. We love coming here!

Absolutely outstanding. A tad pricey? Maybe, but definitely falls into the "you get what you pay…read morefor" category. Best car wash I've ever gotten, puts my home efforts to shame and I'm pretty OCD about it ;) Fast, friendly, a very nice waiting area, and immaculate. Worth a trip and a few extra bucks!