If I could give this business ZERO stars, I would. First, let me start off by saying I've NEVER left a bad review of a business before...EVER. This isn't the type of thing I typically do. However, I felt compelled to leave this review based on how my husband and I were treated today by the owner of Kleaned, John Braverman.
For background, I had my car detailed at Kleaned on June 26, 2023. When I initially got into my car after the detail was finished, I was SO impressed. The car was super clean, it smelled fresh, and looked brand new!
However, when I started up the car I IMMEDIATELY noticed the center screen display (navigation screen) was RUINED! There were lots of vertical lines going up and down the screen. Upon noticing, I pointed it out to he guy who did my detail and he saw it for himself. I told him the screen definitely didn't look like that when I dropped it off and he AGREED with me.
He told me to bring the vehicle back in the following morning and talk to the manager/owner (John Braverman). I was also told I would not be charged for the detail since they screwed up.
Fast forward to the following morning. John Braverman is there and he's aware of the issue since he heard about it the previous day. I go there thinking we would come up with a game plan for how to reconcile the issue with my screen at Kleaned's expense, not mine.
John wasn't willing to take the blame or responsibility for the issue. Instead, he tells me to go take my car to the dealership and let them fix it since it should still be under warranty. He told me to LIE to the dealership and say, "I was driving down the street and my screen started flickering." What kind of business owner tells a customer to go and LIE to another business instead of owning the fact that a mistake was made at their place of business?
Instead of telling me to LIE and bring my car to the dealership, John should have first take RESPONSIBILITY for the mishap, acknowledged my husband and I were telling the truth about the screen working properly before we dropped it off, AND worked with us to come to a fair resolution.
Now, I am stuck with a malfunctioning navigation screen (I have pictures and video to prove it) and possibly having to pay out of my own pocket to get it fixed. NOT COOL!
Time will tell how this all plays out. read more
