Rita was incredibly snarky and unpleasant to work with. Everyone else was great and I was very happy with the service!

First, the guys who actually wash the cars are very....although, cars are fairly clean, but I always have to pull into the self serve and re vacuum and wipe down the stuff they missed. As for the management and staff who scan the cars, they need a serious revamp. Not the best customer service. Also, monthly plans for cleaning the car have gotten ridiculously high. Some customers were not informed and then surprised how high the cost went up. You'd have to come 5 times a month to get your monies worth. This establishment used to be great when they first opened up years ago and has gone downhill in the past year. Do better... I had to add that I agree with the prior comment that the staff is snarky. Also had to add since I was just there again... (I know I'm a glutton for punishment)...Went to get the full cleaning and had to again vacuum my car in self service, wipe down everything again and notice that there were parts that they didn't even touch. I'm really disappointed and it's just amazing how much I pay per month. I think I need to turn around and just cancel this subscription monthly. It's just not worth it. read more

Do not use this business for the monthly car wash. I repeat do not use this business whatsoever for a monthly car wash. This past month Russell Speeders increased my monthly fee for the unlimited car washes from $29 per month to $49 per month without even notifying me. This increase showed up on my checking account statement. No warning, no phone call, no email, no mail, they just raise the rate because they thought they could. I was stunned with this poor business practice that Russell Speeders does apparently to almost every customer This business should be investigated by the State of Connecticut consumer protection immediately for their deceptive business practices. I feel bad for the employees of this establishment because they actually are very nice. Management is terrible. Upper management is possibly the worst. $29 a month to $49 a month with no warning. Never again Russell Speeders never again. I have canceled my monthly membership. There are many car wash services in the area that offer monthly rates, and I'll be checking them out shortly. I will also be disputing these charges with the bank. read more

This was the worst car wash I've ever gotten. My car looks essentially untouched. Why would I ever pay $21 for my car to look like it went through a drizzle rainstorm outdoors. Bird poop, dirt and water droplets still present on my car. Keep your money and go anywhere else... I'm BAFFLED read more

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Terrible experiences in the past, but I decided to try again. Nope. Terrible results for a $42 car wash/interior. I spoke with the manager and was told that the interior is cleaned the same despite the packages. An employee, as well as a manager told me that I would need to pay for detailing IF I WANTED SEATS, INTERIOR SPRAYED AND WIPED DOWN. The dashboard, seats, bank of seats etc were not touched. Ended up with lots of debris left in my car, and obvious footprints, etc. I was not expecting a detailing, but I expected far more for the price. Do not recommend. read more

Worst car wash ever! Hardly enough water! What happened to this place? Used to be a great car wash years ago.

I pulled in to this place in late September and they started yammering on about their monthly unlimited service. They were way too cheerful and over the top. I said, "No, I dont want that. Can I just get a single car wash?" They said yes and charged me $10 and change. Today I see a $39 charge. Since I was just up the street from the car wash, I figured I'd drive in and talk to a manager. The place isn't even open anymore. All torn up with a sign that says to drive many miles away. This place is pretty shady and I recommend taking your business somewhere else. I've challenged the charge with Visa, and filed a complaint with the BBB. read more

Speeders Car Wash - Maybe they'll be back some day? - Auto Detailing Near Me - Avon, Connecticut

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Going to RS is like engaging with a used car salesperson. They use high pressure sales to upsell you and won't take no as an answer. I use to have a monthly membership until the cost kept increasing. In Avon there is another car wash (still a local business) I will start going to. They have lost their personal touch and seem to focus on volume over service. Say no to private equity takeover companies. read more

My car is a small 2-seater M-B, Primary reason for full service, including floor mats and trunk, was upcoming trip to N.Y. I pd. $39 and left a $6 tip. When I got home I discovered that my trunk was never cleaned. Round trip to their facility was 40min from my home. My complaint is their website claims that they take calls from 10 to 4 on Tuesdays. Called several times. No one answers. Left message, but no one calls back. The management is unreachable. Sloppy outfit and no accountability. Avoid them, they don't care about their customers or repeat business. Too expensive for shoddy result. read more

Where to begin...greeted at the drive-thru by some bumsweat salesman hard-selling an avalanche of add-ons and subscriptions. Literally spent more time hearing his hustle than in the actual car wash. AND my front license plate was bent somewhere in the drive-through wash cycle. The men who towel dried the car by hand amazingly didn't notice that my front plate was on a 90-degree angle. DO NOT go to Russell Speeder's Car Wash in Avon, trust me on this. read more

Friendly service staff, superior quality service of great value. Best car wash around this area.

I just left this place. I almost didn't go, thinking about all those other times I went where you ask for the simplest car wash and even though you repeat no thank you, they press on. A simple wash request was answered with a very snarky insult. She was ready. I'm sure by the other reviews-she does this a lot. So i left. I will never go back. read more

30 seconds to wash for $22 dollars? They try to talk you into buying a membership when the wash couldn't even take off bird poop. Go to valvoline then at least you can vacuum your car for free. read more

I just wanted an outside rinse, but the attendant kept giving me a sales pitch! All I wanted was to clean my car quickly, but no they need to sells you a membership!! Never again will I go there. Awful experience!!! read more

I would rather wash my own car in the dead of winter with a bucket and a rag than got to this god-forsaken place again. When you pull in, the people greet you with sunshine and rainbows shooting out of their ass trying to upsell you the unlimited plan. Which, in their defense, I'm sure they need give an upsell the old college try - as anyone in the service industry does... BUT holy nuggets. What happened to no means no? I graciously declined the first time, and that should be where it ends. There is no reason to incessantly ask you to upgrade or add on. Absolutely wild business plan: "lets harass the customers into spending more money". The cherry on top is that the quality of the wash itself is just not great. I would consistently label it as "fine". My last complaint is the bag on you back windshield wiper. Just WHY?? I always forget that its there and then drive around with it for the rest of the day before I get home and take it off. Do yourself a favor and just avoid this place. Especially if you're already having a less than peachy day... because it may just be the straw that breaks the camel's back. I am BEGGING someone to open a car wash in Avon that has 0 employees. read more

This place is the worst and I'd highly recommend you go elsewhere. The worker became rude and hostile when I continued to express that I wanted a single wash, not a monthly subscription. Was the hostility supposed to encourage me to come back and sign up for a subscription? Was it supposed to encourage me to tell my friends to come here? Bizarre way to do business. read more

I am very disappointed in the car wash I received today at Russell Speeders in Avon. I got the Reflections car wash (costing over $30) and when I got home to admire my 2024 4Runner there was soap everywhere on my back tailgate and window. There were also soap stains along the side. For the money I spent on this car wash I am not pleased at all. I would have rather gone to a self service where I got the results I was looking for. read more

I have one of the more expensive monthly subscriptions and am looking around for another service but plan to cancel my membership. I really object to having a subscription and suddenly they are charging to wash rubber matts which has always been included When they do wash the matts it take less than a few minutes if that How can I pay for a subscription to wash and clean the interior and exterior but be charged extra to actually do the entire job read more

Haven't been here in some time. In the past I've always had a pleasurable experiences at Russell Speeders in Avon. Was in town so decided to stop and wash the truck. Extremely pushy employees that try and sell every package available. I almost ran out of gas listening to every package. Not a good experience. These guys wanted $27.99 for just an Exterior wash. That's an insane amount to drive thru a car wash. Can't get over how much the price has increased. This location needs Cedric back running the crew! read more

Awful! $30 for a basic wash!? Are you nuts?! The sales tactics border on harassment. I went down the road and got a better wash for $13. Please read more

Horribly pushy with trying to get you to upgrade or buy a monthly package. I just wanted an express wash and I ended up sitting there for 5 minutes basically listening to an overstepped sales pitch when I already said no. I used to go to the touch less car wash in Farmington which I heard was purchased by Russell Speeder. So disappointed. How can you improve? Stop pushing people who don't want anything more than an express wash. This is the same reason why Warby Parker took off in the eye care industry. Horribly pushy experiences. I'm going to find an independent local car wash and if not I'm just going to do it myself. You need to find the right sales pitch balance to not piss off customers who aren't interested. Warby Parker owners, please see this review and entertain the idea of a car wash business with positive simple customer experience. read more

If you want to pay for the monthly plan it's probably fine. I don't wash my car that often to justify the price. Recently I sat for about the 5th time listening to the very lengthly sales pitch. After a polite back and forth about having heard it before, I was told I either listened until he was done or I didn't get my car washed. He was serious! I left without getting my car washed. Interesting business model and not one I am interested in participating in. read more

To all that will read this: Russell Speeder's, Avon Car, wash is the best car wash I have ever used! In addition to that, I had the experience of losing my wallet, and attempted to find it. It just so happened that the car wash was one of the last places I recall having the wallet. Immediately, the Manager, Bruce, came "to the rescue." He looked every possible place and used every tool available to him. And, actually provided to me the most likely place it could be. As it turned out, per the advice of Bruce, I went back to the place -- which was a bar -- and lo and behold they had the wallet. I also want to convey that Bruce treated the search for the wallet as if it were his own. And all throughout, Bruce had a very helpful and kind demeanor. read more

Beware, very deceptive tactics. I stopped by the Avon CT location to get a quick wash and was told that for the same price I could get as many washes as I would like for one month. I explained that I live an hour and a half away and I wasn't interested. She then convinced me to do it since it didn't cost any extra. After I got home and looked at the little gift package I noticed a card that said that I had signed up for a reoccurring monthly charge of almost thirty dollars. read more

This company is an absolute pinnacle of charging you quality prices for the bare minimum service, the drive through wash will clean about 60% of your car, good luck getting your rear window even somewhat washed, the wax doesn't last more than 3 days, the detailing is an absolute joke for the insane price of over $200 and I'm always seeing other customers complaining about them doing half assed jobs, final straw was when I was turned away completely for having a small amount of transmission fluid on my undercarriage, despite the fact I'm paying $35 a month to include a chassis wash, tons of better places to go to if you want a proper wash and detail read more

They could have mentioned when I agreed to a monthly membership that it would be good for ONE month only and then it would increase almost 100% Agree - unethical! read more

Never pre rinse so your car so Lots of scratches. Stay away! When I return to show them scratches they said that it didn't happen there! read more

I was at the Hartford location where they charged $21 for a single car wash that takes about 30 seconds and then they do not let you use the vacuum unless you're a member. Total rip off. read more

We came again for the wash, as then wash is decent, however, once again the pressure sales by Emily were stunningly obnoxious. She repeatedly tried to upsell us. Whether it's the specific employee or company policy, it really makes the customer experience a poor one even though the wash itself is good. read more

I went to the Speeder's new car wash in Willimantic, CT. Up to 2-3 months ago, it was Fred's Car Wash which Speeder's took over. I was received with an aggressive sales pitch to join the monthly membership. When I declined, the employee persisted until I said no again and asked if a one-time car wash was available. I was told it was so I proceeded to get my car washed. I had been to this same car wash a number of times under the previous ownership. The quality of the wash was always very good to excellent and without the unwanted sales pitch. This time my car seemed to speed quickly through the entire wash compared to my previous experiences here. When I looked at the car afterwards, I was disgusted. The quality of the car wash was very poor, especially the rear end of the vehicle which to anyone's eye did not look as if it had just been washed. This was a one and done for me. I will never waste my money or my time visiting any Speeder's again. My one star rating is one too many. read more

went in today to rinse off my Jeep. while trying to pay for the wash, the attendant wanted to upsell my to a monthly subscription to which I politely said no thanks, the attendant insisted and again I said NO THANK YOU. As they continued the sales pitc, I said "say one more word and you've lost my business"! Still pushing the pitch, I said enough. Do you know want a pain it is to have to back out of a car wash line? in any even, getting you car wash should be a pleasant thing you do to pamper your car and NOT be a source of agravation. the car wash down the street was easy and cheaper. read more

They are liars . A fee for one month was charged to my card. It was to try them out. Then I never used the service again. These jerks continued charging me. In fact it was $40 a month. They are thieves since they did not explain that they would continue charging. These owners and managers are extremely dishonest. You gotta be a dummy to use the service. Stay away there a ripoff. read more

Better experience (free coffee) but becoming even more egregiously expensive! Almost $50 for mid level full service. Nice 1x per year but that's it. read more

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You cannot drive into this place without getting the hard sell on the monthly subscription. I politely said no thank you but the salesperson continued. When asked them to stop they advised they had been instructed to continue until they finish the whole speech. Not going back. read more

I was unaware that the vacuum cleaners were for members only. I was asked to stop using them, so I have no intention of using Russell Speeders again. Any thoughts of monthly membership were squashed right then. I purchased the cheapest wash they had just to get through and leave. I was so glad that the experience went that way because the strong scent from the car wash was nauseating and I still smell it an hour later. I would not want to breathe that chemical scent on a regular basis, so I am so happy that I did not want to sign up for membership. The car looked great abut overall, it was a terrible experience. read more

Raised my monthly membership $17 without consent and wasn't notified. They offered a price for $20 and then increased it to $37. They took $217 from my bank account, without my knowledge. Beware! read more

my complaint is not about the wash. i am frustrated over not being able to call for an appointment for detail work. i must drive 5 miles, not knowing if the services are available at that time and then being refused to make an appointment. also there is neither a display of a menu of services, nor a handout of such, a little less "flash" and more substantial business practices is needed. read more

A very shady company. I have cancelled my monthly membership 4 times since March and received confirmation emails that my membership has been cancelled, yet they have continued to charge me by changing their name slightly so they can by pass the stop payment I had put on them after the 2nd time they charged me after cancellation! My bank has confirmed they did this! I am NEVER doing busines with them again!!! Shady business! BEWARE!!! read more

Very expensive for an exterior wash. Nothing different than others except it was $20+. Gal that took our payment went through the whole deal about being a member and asked us a number of times if we wanted to be a member...we just wanted an exterior wash! Save your money and go to Soapy Noble. Never again. read more

I just wanted to share how disappointed I was with the car wash I received at the Farmington location. I am new to the area and found this location to be close to my home, so I gave it a try. The website said a basic wash was $9.00 but when I showed up at the location - I was charged $11.00. The person I paid said I must be mistaken, and she only knew of the $11.00 fee (it is still $9.00 on the website). She tried to talk me in to joining the membership but I said my decision would be made after I went through the wash. After I paid - she told me I could not use the vacuums of any of the other services because they were reserved for members only. So, I paid more for than the website said it would be and had no way to vacuum my car after the wash. When I arrived home and inspected my vehicle - my car's hood - roof and tailgate were still covered in dirt - only the sides were fully washed. If you are looking for a place to get a terrible carwash and not be able to vacuum your car unless you join the membership - this is the place to go. read more