We used to frequent this place, about 10 years ago. We came in on Sunday, 11/16/25, and had about the worst possible experience we could have. Too bad, because the pizza is really good, but the service is reprehensible.
First, the cashier couldn't keep up with our order. I ordered a custom pizza, and had to repeat the toppings 3 times. I ordered a glass of Pinot Noir and she didn't know how to pronounce it, let alone how to spell it. I had to spell it to her 4 times before she got it right. Two other friends added to my initial order, and apparently she couldn't keep up with that, either. Please hire people who are freaking literate! Make them pass a spelling test before you hire them.
We'd ordered 4 waters, and after 15 minutes we had not received them. I went up to the counter and asked, and the guy said they'd had a "big order" and couldn't get to it. How hard is water? I might have bought it, except half the staff was screwing around with their cell phones and the rest were busy watching the football game.
They screwed up one person's order. I mentioned it, and they said, "Oh, sorry." They didn't offer the change the bill. They didn't offer to correct the order. The manager did not come put to apologize, nor did anyone offer to change the bill or give us a coupon toward our next order.
I was informed that I could not order a second glass of wine from waiter. First, this is just dumb - I'd been working 7 hours straight, and was in the middle of my meal. They already had my credit card - they could not allow me to sit and enjoy my meal, but instead wanted me to stand at the bar and wait for all the employees to get off their phones and stop watching the game long enough to get me a glass of wine?
Second, I walked up to the bar, and waited for everyone to get done texting their friends and watching the latest play of the football game. Meanwhile, my meal is getting cold. I order another glass of wine. The lady takes my order, takes my money, and walks away. I stand there, expecting her to come back with a glass of wine. She's in the corner, screwing around with her cell phone. Several minutes later a guy walks by; he ignores me, but I get his attention and say I've paid for a glass of wine, and can I please have it? He just shrugs and walks away.
By now I'm standing there for about 10 minutes. Finally the lady comes back and I say again, hey, I've paid for a glass of wine, and can I please have it? She says, oh, they were out. Someone had to go get another bottle. I suggest that she might have told me that instead of making me stand here for over 10 minutes. Someone might have offered to bring it to my table, but I guess football and texting take priority over actually serving customers. She gives me a half-smile and goes back to her phone. It took almost 25 minutes to get a freaking glass of wine, Seriously? REALLY?? You guys are OK with that?
In my opinion, they need to fire the manager and hire someone who will explain to all these freakin' kids that (1) they need to pay attention to doing their jobs right, (2) they need to not be allowed to screw around on their cell phones at work, and (3) turn off the football games if their employees find the game more important than their jobs.
This place used to be great. Now it just sucks. You guys need to hire a decent manager - or do you just not care about customer service anymore? Sure felt that way.
Notes for management:
1. No cell phones at work
2. Water delivery should be immediate
3. If an order is incorrect, the appropriate response is for a manager to approach the table and offer to make it right, either by replacing the order or by offering a coupon for a future visit, Seriously, were you guys born in a freaking barn? I have never been to a SINGLE restaurant where the manager didn't address an incorrect order. What's wrong with you guys? Do you just say, oops, screw the customer, but, frankly, we just don't care?
This place used to be great, but given the current work ethic and the lack of concern by management, I gotta say: run far, run fast, give this place a pass until they understand customer service. They clearly do not care. read more