I never do come into this location, because I don't even come into thIs store, unless theres something that I NEED from here and I know I can't get it anywhere else. Anyways, I made a purchase for a shirt for Halloween at a different location, but since they have no dressing rooms, I had to wait till I got home to try on the s5hirt. Got home and the shirt was way too big.
Like I said, I don't ever go into the store, so I waited till I went to go visit my in laws in Ewa, to make my return at this location at Ka Makana Alii. Walked into the store and it was empty, except for this one girl who was looking through the shelves. I go to stand in front of the register and wait for an employee, but there wasn't one to be found anywhere. I stand there...waiting, and the girl looking through the shelf glances my way and we exchange a smile to one another, and I continue to wait. Five to ten minutes pass, I hear people in the back stock room talking...pretty loud. I look over there way & the girl that was looking through the shelves goes and walks behind the register & that's when I realized she was an employee. She didn't acknowledge me, but then soon after, she disappeared and was nowhere to be found. A couple more minutes pass and then I found her and asked if I do a return...she claims that she didn't realize that I was ready to be assisted. Uhhh ok sis, so I guess I was just standing here for my health, then. *eye roll* She looks at my receipt and tells me that she doesn't know how to do returns so she had to go in the back and call her manager (who I assumed it was). She looked at my receipt and asked me if I purchased anything else other than the shirt and I told her no, and she didn't know how to process the return as well. Finally, five minutes after staring at the receipt, she did the return.
I have no idea why I had to wait almost 20mins just to do a return, when I was the only one in the store. From the girl in the front not acknowledging me..not even ask me if I needed any assistance when I was standing in front of the register, to the manager who didn't even know how to process my return. \ read more