Always being greeted once u enter coach. Selection and color of bags were amazing...or maybe it's to my liking of color and style checkout line can be long but moves very quickly. But not always a long line at checkout. The leather quality and price is amazing. read more

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I usually go for Black Friday, which is always busy. The staff is friendly and their prices are good. Since it is an outlet store, their selection can be limited at times, but they have a range of prices. I do enjoy their fun lines that have painted things on them. I personally like the quality of Coach compared to some of the other purses I've bought that were sometimes much more. I tend to look for the ones with no lining because lining tends to catch on my nails and rip. read more

Coach - Waikele - Window display - Outlet Stores Near Me - Waipahu, Hawaii

Bargain Hunting in Style If you love Coach but don't love paying full price, this outlet is basically your happy place. Bright, clean, and neatly organized, it's packed with everything from the classic bags and wallets to shoes, clothes, keychains, and even an adorable teddy bear that almost convinced me it needed a new home. The staff is friendly and quick to help--especially if you're playing "Guess That Price" with the sale-on-sale items. Tip: the men's section isn't in this store; it's over in another spot in the plaza, so bring your walking shoes if you're shopping for him too. You'll find real bargains here, especially on older styles that have disappeared from regular stores. It's like a treasure hunt... except the treasure is leather, and it smells amazing. Ample parking read more

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Needed to replace my sunglasses so decided to stop at Coach Waikele and am I ever glad I did! COACH outlet store is located mauka part of complex, as you drive up into the parking lot, it's straight ahead, a little to the left near the food truck section. It's a decent sized store with many tourists but the sales agents are very accommodating and make sure you aren't waiting around for help like other stores. Despite the store being busy this past Saturday, I literally had four reps assisting me with finding the right pair of sunglasses. And there were about 4 others that had come up to me asking if I needed help or just to say hello and welcome. It wasn't in a clinging irritating way either. Just being in that beautiful store surrounded by tons of "lovers" (merchandise) . Everything from hats, shoes, jewelry, eyewear, bags, bags and bags in every size, shape, design, color it's just a feast for the eyes looking at them ahhhhh! They had a sale going on for some items - what????- I never knew COACH had sales! Sunglasses retailing there with the already discounted outlet price of $200 was marked down to $89 and quite a wide selection of nice ones too, not just the ones people don't wanna wear. Keana, very sweet and hapai, was my main point of contact who initially helped me find a pair and also one for my daughter's mother-in-law. While she was looking for another one in the back, another sweet rep, Karen, came over to talk story and told me about upcoming sales promotion/event which she put my name on list to be invited to, and Kuhns who kindly went in the back to find another pair of sunglasses for me. I mean, I felt like Julia Roberts in "Pretty Woman" with all their kind assistance! Checking out is easy because they have that line of first-come first-served and even apologize if you have to wait even a short time. All in all I left the store feeling completely cared about and very happy with my new purchases and the event to look forward to. A very clean and pleasant place to shop, I highly recommend you treat yourself to this store in Waikele. read more

We had purchased a bag for my daughter as a birthday gift. It was a last minute decision and the store was closing in 10-15min. We felt so bad, but not one of the workers there that evening were rude or rushed us. Several months later the connecting strap to the bag tore (the thread got loose). I took it in to see if they could repair it since it was still new like. Filled out all the necessary information and they told me when the bag is done they will ship it directly to my house. I've only given 4 stars because of the repair that had to be done so soon. Overall, Coach Waikele has an amazing team (I've seen some of the same workers for years now). Their customer service is excellent and the repair service. We really appreciated the convenience of them shipping the bag directly to our house. Thank you Coach Waikele- you definitely have life long customers!! read more

Coach outlet is always busy but staff is so nice and always acknowledges you. At first, I was just killing time (in ac) but found some cute birthday gifts for friends. Very reasonable prices at all ranges. I was eyeing out some cute bags too. Maybe another day. Checkout was fast and sales associate was super friendly. read more

For Father's Day, I was on the hunt to replace his Coach fanny pack that recently broke during our last trip. We originally came by around 7:05pm on a weekday to which they close so early..before the sun goes down in the summertime. I wish they would extend their hours for those of us who don't shop during the daytime.. Also, Coach Men's store is located near Tory Burch as it's not the same one as Coach for women's that is located on the corner by Sunglass Hut?. Anywhos, we planned a second visit within business hours.. Not very many ppl were in there so the staff was helpful. 70% off certain bags and backpacks was a deal! He was quite picky as the belt bags were way too large for him. Like, idk what man needs to carry so many things in a belt bag that is the size of my purse.. If the camo belt bag ever comes in a smaller size, then I'd love to pick up that one. Other than that, he settled for a plain black one. Hopefully it lasts as long as his previous one. Since it was a gift, they were able to wrap it nicely. No gift receipt needed but that is an option as well. read more

Coach - Waikele - Steal deals! 70% off certain selection of bags and backpacks for men - Outlet Stores Near Me - Waipahu, Hawaii

Every time I'm at Waikele this is the store that I gravitate to. I loooooovvveee handbags. It doesn't even matter what brand. I have a serious addiction. Coach has some of the best crafted leather bags. I've had some for years and it's still in top condition. I saw a cute Snoopy bag that I wanted, but there was only one on the floor. I asked the salesperson if they had a new one in the back stock. They did and brought out a new one for me. I've always had top notch service here. All the associates are always so helpful. They'll ask if you need help, give prices for the items and check for stock. read more

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I am writing this review for Coach Waikele almost immediately after my visit. My experience at this location was exceptional. I was immediately greeted when I entered the store by a sales associate. I was asked if I had anything in particular I was looking for. I responded that I was browsing. I was left to browse without feeling any pressure and I was able to take my time to decide on the item I really wanted. Throughout my visit inside the store, I was greeted by each associate and each of them introduced themself to me. They were all super sweet and it felt like I was shopping with friends. Ultimately Jen was the one who helped me with my purchase. I'm glad I went to this location for my new bag. I indeed up getting the style called Brooklyn. I love the minimalist look of the bag and for the price I can tell it's well made. Thank you, Coach Waikele for an awesome experience! read more

My wife was looking for a handbag. She likes the Coach brand. Coach sells quality leather products for women. Upon entering the store, we were greeted. This time, there was no discount flyer given. These flyers give you an additional ten to fifteen percent off. She did purchase a bag . Service was good. The displays are well stocked and neat. Enjoy read more

Coach - Waikele - Outlet Stores Near Me - Waipahu, Hawaii

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greeted when walk in, lady who speak japanese help me, so helpful. Bags on special everywhere. bought tote bag, purse, wallet, keychain, and shoe. for lot of item very organized. read more

I felt awkward making eye contact with a male employee here and they immediately spoke into a headset. Directly after, an associate peaked their head around the wall I was shopping and started following me around the store. Multiple other employees were obviously tailing me as well. I can tell they assumed I was a shoplifter just because of that one initial interaction, and as someone who works in retail management I am extremely disappointed with their assumption and guest experience provided. The only saving grace for this review is the one associate who treated me as a true shopper. Do better. read more

I love this Coach store and visit every time I am in Oahu. I want to give a special shout out to Mary Ann and her exceptional customer service. She is very helpful and considerate. However, what really blew me away was that she remembered my name and asked about my sister by name when visiting the store 5 days later. I can't even remember my own name half the time! Thank you Mary Ann for being such an outstanding representative of the Coach brand! Until we meet again, Aloha! read more

Happy Lunar New Year of the Ox! Well... Almost! Chinese New Year this year will be on February 12, 2021. It will be a time of change... from the Year of the charming Rat to the patient and hard-working Ox. My friend, Lora, pointed out the new merchandise at Coach and suggested that we take a look at the Premium Outlet at Waikele because the prices are discounted. There are many good things about the Coach store at the Waikele Outlet: *Parking is free *Air conditioning is pleasant *Environment is clean and spacious *Service is attentive *Items are high quality *Displays are attractively organized *Prices are low I kept looking at the Year of the Ox bags and purses. I also looked at the other items such as wallets and scarves. There were many colors, styles, and patterns available. Luckily, Lisa was with us and talked some sense into us... Haha! Do we really need another bag? How many coin purses do we have already? Arggg!!! Ok...quick - let's get outta here! I didn't even take a lot of photos... Maybe next time! read more

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I honestly haven't shopped at Coach in years! I remember when I was in high school and college and Coach was the bag to get. These days my taste is a lot more luxe, but I still look back on Coach fondly. There was a recent J Lo collab that hit the outlets, and several luxe groups I'm in had members kept posting about a shearling bag they all found and/or wanted. I wanted to check the hype! I was in Hawaii for 10 days, and on the last day we went back to Samsonite to buy luggage. While my husband was in Samsonite, I called Coach to see if they had the popular J Lo bag--they did! I walked over and was instantly greeted by an associate. She allowed me to browse and was super helpful and not pushy at all. I knew exactly what I wanted and she brought me a brand new bag from the back. I was able to browse and purchase within 10 minutes. The employees were kind and helpful--not snooty or condescending. The store also had amazing deals. Definitely check out the Coach location while you're shopping. read more

Coach - Waikele - Marlie bag; J Lo x Coach - Outlet Stores Near Me - Waipahu, Hawaii

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Got a good deal for my partner on a bag, I personally hated it because of the color lol. I appreciated the fact that they had several of them on clearance. read more

Do NOT shop at Coach!! If you are not 100% happy with your purchase, make sure you return it in 30 days. If not, they will make the "exception" to exchange it, but if there is any price difference YOU WILL PAY...even if you are only exchanging the color. Yes, even though a bag was never used. Even though the style is current and inventory is on the shelves. Even though that same style is being advertised. Even though it's the EXACT SAME STYLE and you want to exchange the color only. You WILL PAY for the "exception". If I was given any reason that made sense other than, "sometimes the black color is more expensive" (I was returning the black and getting a different color) then I would probably not be so annoyed. Over the years, I've purchased Coach both for myself and as gifts. I will never purchase Coach again. read more

I recommend this place because of the quality of the products this brand sells which will be the only reason why I keep coming back when I'm in town. The sales person are very judgee as soon as we walk in because we're not dress up and we're tatted up. No one really bother to assist us until it was time to buy. Again I wouldn't go here for the service but for the products. read more

I'm so disappointed... I usually get really good customer service. Not today tho. The store is empty and there are several employees walking around looking busy but it's funny how none of them took the time to say hello or if I'm looking for anything in particular... or even ask if I needed help. Idk... is it because I'm wearing a tank top and walking shorts? Whatever the reason... good customer service people always acknowledges the customer whether they look rich or not so rich. read more

I purchased a backpack for a graduation gift online at the Coach Outlet website, picked it up at the store, and with the payment options provided, I paid it through my PayPal account. Unfortunately, the gift recipient decided to return the backpack but the refund will only be issued to the original purchaser (according to customer service). My PayPal account has, two months later, no refund from Coach and customer service says it was issued, won't contact PayPal to trace the refund. So now I'm in the red for double the cost because I gave the graduate the refund amount and I've lost the money I spent at Coach. Buyer beware...do not purchase gifts from Coach Outlet because if the item is returned, only Coach benefits. They get the item back in the store and can sell it again & the purchaser takes the loss. read more

Remember the days when employees would walk around asking you if you need help w calculators in hand to calculate prices? Two employees told me today to scan the front of the store if I wanted to know what a price was but the QR code at the front is now incorrect and doesn't work and takes you to a non working website. A 3rd employee told me To scan the QR code on a sign in back by the clearance section. No one was willing to scan an item for me to find out the price as some displays didn't have any discount sign. I couldn't find tags in some items and asked for a price and an employee told me she didn't know, maybe $35 (?) and walked away. Wow...this place used to have such good customer service that I sometimes wished to not be bothered but now, you can't get anyone to help you! This lack of service happened across 5 employees or so, so I think this is the new way to go. Scan yourself w your smart phone and if there's no tag inside to scan then you're still on your own! read more

I went here to look at a handbag I was interested in purchasing. I had seen it online and liked the color and upon finding out the Waikele store had them in stock, I wanted to see it for myself. I did find the bag, but the color was different than the one online. It was much darker than the color I saw online. However, on the shelf below it was a shoulder bag with a crossbody strap inside, in a color I loved (Laurel, pebbled leather in silver/Iris (a lavender color), Mary Ann was very personable and asked me if I was doing okay and if I needed any help. She showed me a couple of other items. The bag was in stock and I received a new bag still in it's wrapping. The store was busy, and I was glad for the service. No pressure to buy, and I liked Mary Ann's suggestions. The cashier thanked me for visiting when I arrived at the register. This was not my first time there. I own 4 other Coach bags. Overall, the service was excellent and I felt taken care of. Of course, I will be going back again. I did find the perfect bag at a wonderful price. Definitely worth the drive from town. read more

Surprisingly, a great selection of handbags and accessories at a steal of a price this past weekend! After a disappointing visit to Kate Spade across the way (I never leave empty handed!), I decided to give Coach a try. I was searching high and low for a unique gift for my boss. I found a few things for her and more! The quality, design, and affordable price points are there. You just have to take the time to browse in every nook and cranny. I picked up an umbrella, two wallets, a badge holder, handbag, and canvas tote bag for well under $200. 70% off all merchandise, plus an additional 20% off Clearance = SCORE! My recommendation is to head straight to the Clearance shelves in the back. Peruse that section first to get the biggest bang for your buck. Then enjoy the rest of the store and listen to the offers that the sales associates are often pitching. If you don't hear anything, just ask! Every little bit of savings helps! Speaking of sales associates, all of them were friendly and so very helpful! Four different associates helped me out with new stock, a matching wallet, pricing, and where to find the pink umbrella that I saw another customer holding. All of them went out of their way to help me through the mass of foreign visitors who were looking for a good deal, too. Even the cashier was awesome. She made a tissue pillow for one of my handbags and provided cute boxes for the accessories. Good convo, too! Finally, if you're active duty military, they offer an additional 10% off of regular priced items. So 70% off, plus another 10% was just awesome to receive. I will definitely be coming back to Coach. I'm just so sorry that it has taken me this long to take advantage of the great deals, wonderful service, and gorgeous designs. Driving out to Waikele to visit the Coach outlet is totally worth it. Especially when the Coach website will charge at least $25 to ship to Hawaii! read more

Yesterday [7/11/18], Coach seemed to be pretty busy for a Wednesday! Granted there was a sale where you take an additional 60% off your entire purchase. I wasn't expecting to find anything, for we were just looking around. However, after roaming the shelves, I noticed some of their card cases and one caught my eye! Checking the original price, it was $65. On top of the 60% off deal that was going on, there was an additional 30% off for those card cases. I did my calculations and the card case ended up to be only $18. My older cousin and Aunty also bought some products with the amazing sale. Total savings were about $167! Our cashier was also very helpful. With that amazing sale, they handled the busy lines very efficiently. A pleasant experience and unexpected purchases with big savings! read more

Coach - Waikele - Outlet Stores Near Me - Waipahu, Hawaii

This Coach outlet is located in Waikele. The store was not crowded, clean, and required the use of hand sanitizer prior to entering. The sales associate was very helpful. I had purchased a coach belt online, but got the wrong size and was able to exchange it without issue at the store. Also purchased some seasonal items. Always great deals, and a good selection. read more

Angie and Cindy made this shopping experience very pleasant for myself and my 3 year old daughter. We end up buying so many bags and purses. Mainly because of the limited edition Disney characters such as thumper, Dalmatian and Aristocats. My daughter picked up a purple Aristocats coin purse. I got myself a baby pink medium size bag with a Dalmatian pink accessory. A thumper handbag with matching thumper bag accessory and a metallic bronze tote for my mom. A few wallets for my mother in law. Most of the items were 70% off plus 20% extra for clearance. The staff are very friendly and helpful! I would return again if we are in Hawaii. read more

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Had an alert on my phone about PLUS savings. So they have 60% plus addition 20% on select products. No MASK required for entry, attendant will spray sanitizer when u walk in. Nice selection, I was looking for a certain type I saw online but they didn't have it. The PRIDE collection is only available online. Got my daughter a backpack two tone, pink & coach print. retail $597- on sale $139!! Told her to treat it like a baby & keep it clean. Lol Store was clean and attendants were very helpful & nice. Will def return for MY purse for my birthday. read more

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Living in paradise comes at a steep cost - most of the time. The Coach Outlet at Waikele Premium Outlets is one the few places on Oahu to get a great deal on excellent quality handbags and accessories. This location is my favorite Coach store for many reasons. First, the store looks and feels just as luxurious as a mall location despite the deep discounts. The sales associates are professional and helpful without the snooty attitudes that are often found at high end retailers. There are many sales associates available to calculate the final price on sale items and they can speak many languages to assist foreign customers. My friends from Asia go gaga over the prices here because Coach is very expensive in Asia. They also feel comfortable asking questions to sales associates in their native language. It is no surprise that tourists and local residents alike love this store. I'm sure that the other Coach stores have newer inventory, but I personally think that there is more variety at the outlet store. The outlet carries new inventory along with end-of-season bags, which I love because I want a lot of options to choose from. Some critics of outlet malls say that things are cheaper because they are lower quality items. I do not believe that is true of the Coach Outlet. I am still using my genuine leather Coach backpack that I bought from the outlet store nearly two years ago. It's durable, stylish, and functional. On my recent trip to Coach I bought a wallet for myself and a wallet to give as a gift. There was a 70% off sale plus an additional 20% off. I only paid a whopping $23 for the wallet I will give to my friend. The other wallet I bought for myself had an original price of around $275 and the final price after discounts was only $52. Both are genuine leather and gorgeous. The Coach Outlet is a must for anyone looking for a nice present for themselves or a high quality gift that will impress. I can always leave the Coach Outlet feeling good about my purchase and satisfied with the cost. read more

Okay I got a direct message from a random only 5 review Yelper saying I shouldn't be using the word "haole" and what is wrong with this world. First off, haole means foreigner. The manager/lady was clearly not from here so yes she was a haole. Yes we refer a haole to mostly white people now. I like white people, in fact I am part white and know a lot of nice and friendly white people. However, when you disrespect me and aren't from here, best be sure I will call you a haole. I can say my thoughts on here and if you don't like it, stop reading and move on! Thanks! I do not want to elaborate on what happened at this store because it upset me so much I cried about it but in this moment of my situation it deserved a 1-star. Not ALL workers here are rude but a few on this day was rude. read more

Located in the waikele premium outlet in Waipahu . Why would I ever pay normal price if you can come to Coach outlet and pay unreal discounted prices. Yhea, it's usually out of season stuff but really, who cares! Lol! I love coming here because this place is great for gifts and for myself. So much selection in hand bags, wallets, accessories, like watches, some clothing, and it's a sale everyday! Staff is so friendly, right when you walk thru the doors. They will add up your merchandise and tell you price after discount so you can shop till your drop ladies. Yay!!! Love the layout of store, fast and efficient workers, friendly, ummm I think I got it all. Coming back for more deals so you should to. read more

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Why does everyone go nuts in this store? 1. The craziness starts on the sidewalk because you have to stand in line just to get in. You know how your kids act at Disneyland when the lines are really long? Same thing starts happening here. 2. On big sales days like today, they pass out flyers with "50% off your entire purchase". AND!! And extra 20% off clearance items. You know that adrenaline rush your kids get when a FastPass pops out of the machine? Same phenomenon. I got my daughter her very first Coach wristlet for $19.99. Cheaper than a Hello Kitty one! 3. There are two couches on either side of the front door. Plant your kids on them and start your race. If there isn't enough room then your kids will have to sit on the floor. Note to staff: please get more couches. And a TV. Maybe 2 TVs. One with cartoons and one with ESPN. If the men and kids are occupied, the women will shop longer which means they will spend more $$. 4. Once inside, the race is ON. How fast can you try on every single bag, hat, and accessory in the store? The first lap is the fast one. Think: "I am Speed. KaChow!" 5. After doing a second and third lap around the store, it's time to pay. The line looks long but the staff at this Coach outlet are extremely efficient and that line will move faster than you can find parking at Waikele on a huge sale morning. 6. Change your mind? Return policy is great. No expiration. Keep your receipts. I once returned something 4yrs later. You want to return items from the store to the outlet? No problem. Just keep your receipts. So that is why women are cray-cray at this Coach outlet. Once a year during their big sale, I am that crazy lady. I don't have to have the latest and greatest, I just need something that will withstand my crazy all-weather all-terrain lifestyle and not break the bank. And when my kids ruin my bag (if you have kids, you know how that goes), I don't get upset because I know this store will have another sale soon. read more

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Coach is always so busy with tons of people looking around but no matter what the workers always greet you and explain to you what deals they have going on. I really only went in to "look" at wallets but the deal they had going on was too damn good to pass up. 70% off a ton of items in the store I ended up getting a new bag and a new wallet! Not sure how long this sale was for but they always have good deals for their beautiful selection. Probably the best customer service you'll get anywhere! And I work in retail so...thumbs up to all of their trainers and employees for keeping good customer service going here. read more

Great Black Friday sale that had 70% off everything except fragrance. I found my wife a beautiful raspberry shimmering colored tote. In addition to great merchandise, this store has exceptionally awesome cordial customer service. Whether it's the person that answered my phone call when I was checking their store hours or the folks greeting you when you arrive at the store or the staff ready to help find what you're looking for or answer questions. Its fantastic! The entire team at this store should be commended for being open on Thanksgiving, not closing and working straight through to Black Friday until 11PM with that same phenomenal customer service! read more

It's been over 8 years since I visited this store and I did myself a favor by going on a weekday, a little after they opened because I've heard that it's still insanely busy on the weekends. At the time of my purchase they had a 60% off most purchases and 30% off clearance. I purchased a newer bag so I only got 40% off with an additional 20% because it was over $200. Still a great deal! You can check coachoutlet.com or call to find out their current discount/promotion as it changes daily. The line was short but took a WHILE. But once I made it to the check-out counter, I received great customer service. I was given a large gift box, wrapping paper, sticker, and gift receipt! Something to note is that most of the bags sold at the Coach Outlet are made for the outlet and product quality could differ from retail coach. But with the price difference - who cares. [100 Yelp Review Challenge 2018: 23/100] read more

Checked out waikele because i knew it wouldn't be crowded (no tourists = empty store hehe) and was pleasantly surprised to find out that Coach was doing a huge sale on all of their items. Small wallets started at around $25 which was an amazing price, and there were many stackable deals (a wallet I was looking at was 60% + an additional 20% off). Wide selection and a good handful of workers that seemed to be helping a lot of people figure out the final price of their products. We left empty handed cause there was nothing I really wanted, but I'll be back one day to take advantage of those great sale prices! read more

I love love love this store. Not only do they have high quality products at amazing prices, but they have the absolute best customer service. I believe almost every employee knows my name... (sort of embarrassing, but super flattering). You can make appointments to go shopping with a sales associate. Morgan is my absolute favorite. I'm rather picky when it comes to purses... and she gets my style. She also is amazing at building rapport with the customers and just making you feel like you're more than a number. She also knows her products, which is amazing to talk to someone who knows what you're talking about. She has been there about a year, I honestly hope she is promoted soon. I think she would make a great manager. If you need help finding a gift for someone or just want help finding a gift for yourself... you should ask for Morgan. I honestly am beyond impressed. Purses here you can get retail or outlet. They also have clothing. Weekends are pretty busy, bc the tour buses come to the outlets... but the savings and the staff are worth it. read more

Coach - Waikele - My purse collection - Outlet Stores Near Me - Waipahu, Hawaii

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I was only visiting Coach to see if a classmate and former student were working. They are both amazing people and I wanted to see if they were there. That said, all the staff at the Coach outlets in Waipio made sure that I was welcome and shared thoughts and solutions to whatever I might want while I was in the stores. I hope all store staff are given credit for how they treated me and my friend while we visited the store. read more

Oh my... Back when Coach was popular this store would be busy.. heck till this day they are super busy! In 2017.... the millennium people around my age were all into it but now most think this brand is for older generations. Ehem! I don't really agree with that, I may personally love Tory Burch and Kate spade but Coach has been around for a long time.. I buy my stuff based on quality and amounts of pockets.... sometimes prices too factor in lol I've bought a tote and wallet set for my mom one year for mother's day and knowing my mom she keep it in storage afraid to use... She finally started using it. The deals here are incredible... You find some nice things. Lines are always incredibly long when they have a good sale. read more

Coach is not my favorite brand for handbags, but it's hard to turn away from the outrageous deals! Originally, I entered without any intentions of buying anything, but immediately two bags caught my eyes. Retail value for both bags was over $1k, but I paid under $500. I admit, I am capricious. One of the bags sat in my closet untouched for over a month, so I decided to return it. The returning process was quick and simple. If you're looking for branded goods, without paying the full retail price, take a trip to the Waikele Outlet! read more

I wasn't in need of a purse or wallet but I needed the Coach leather moisturizer. I first had an encounter with I believe Janet who did a sample wipe on my key chain holder. To make it short, we found out that it couldn't be sold because product expired and they didn't have any in stock. Jen was nice enough to moisturize my entire key holder while I waited for Hoku who patiently found the leather moisturizer in the Ala Moana store. Thank you to all of you for such great customer service! read more