It's so fresh and clean in here. Pro tip: I find that if you go through the entrance of H&M, you'll be able to get to a lot of the other stores faster if you exit out of H&M as well. read more

See all

Wow! After breakfast we went to HM at Kamakana Alii. First time I've been in this store- it's huge with two floors. Granddaughter used her mom's $100 gift card. New clothes for their week in Mickey's Place for Spring Break. I asked grandson, you didn't want any clothes as kids and men's departments are up the escalator. Cool kid replies,I don't like clothes. I don't even like this shirt my mom chose for me to wear. read more

See all

Just drove to H&M to purchase this shorts that was in stock but the manager there said that price is only for online purchases. I showed her this same online ad and she said that only to see if sizes are available. The ad says nothing about online only. She would not honor the price and said on her phone in the fine print it says online only. I told her it say nothing about online only anywhere on that ad and that is totally misleading. She was very rude for a manager!!! I'll never shop there again!! happened on 6-28-25 at 12:30 read more

H&M - this advertising shows this shorts on sale. nothing about online only. manager would not honor the price. - Women's Clothing Near Me - Kapolei, Hawaii

See all

Love this store because they have great quality for the price they charge. Most items are high, but they also have sales that are anywhere from $3-$50 on several items and clothings. What makes them authentic is, they use recycled materials from other people's donated clothes and RECREATE styles and more fashionable wearables. They show what items are ORGANIC MATERIALS too. That's a cool thing. And then they also take your bag of clothing and give you 15% off your next purchase. So rather than donating to charity, make sure you bring in those old clothings here and get something in return. Thank you H&M!!! read more

H&M - Parking lot entrance - Women's Clothing Near Me - Kapolei, Hawaii

This was my first purchase at H&M, and I was really impressed! The store had so many options and a nice mix of basics and trendy pieces at great prices. I love that they have clothing for the whole family, which makes shopping so much easier. Definitely a good first experience, just wish we had an H&M on Maui like they do on O'ahu! read more

Happy & Merry... I'm sure it's nothing like it but that's what it feels like it stands for as every time you step into a H&M it's how you feel as it's filled with clothing of all occasions including athletic wear. With formal to casual, shirts to dresses this Kamakana Alii location is a must visit even if you're not looking for anything you're sure to find something at a great deal but it's the accessories section is my absolutely favorite with totes, jewelry and so much more it's always a fun and fabulous find. The staff here is always helpful whenever I'm looking for a specific size and style I can get lost looking for items here and there's just so much to see, this store is nice and organized with price friendly items making it a dream. Thank you! read more

See all

My daughter wanted to shop here for something. She found a nice sweater on sale for $12.99. I found a men's tee shirt for $3.00. Such a deal. I ended up buying it. You can't have too many shirts. The store was clean and nice. Very bright. Pretty nice clothing here but get them on sale. Never buy regular price. It was still too pricey for me with regular priced items. I had a good experience here with my daughter. I didn't know she liked H&M..Not bad. They also have a huge dressing room you can try out the clothing. Located inside the mall. Highly recommend. read more

H&M - Women's Clothing Near Me - Kapolei, Hawaii

Nice sized store with baby and kids clothes upstairs and mostly adult clothes downstairs. The escalator is on one side and elevator on the other if you have a wheelchair, walker, stroller, or just want to use the elevator rather than the escalator. They also have sale bins as you make you way in line to the register. They offer rewards program and now a recycle reuse program. There are sales all over the store so make sure to look around! read more

H&M - Women's Clothing Near Me - Kapolei, Hawaii

New store operating hours. It is posted on their entrance doors. Monday-Thursday: 11am-8pm Friday & Saturday: 10am-9pm Sunday: 10am-6pm read more

I have never been in an H&M where employees did not take pride in their appearance. This is definitely not the norm. Sloppy tshirt, jean shorts & crocs? For real? I've worked retail for 10+yrs in different states, we always had a dress code. Zip code should not matter. There was also a large group of pre-teen/teen girls running around the store, screaming & not one employee said a thing. They were bumping into customers and clothing racks. read more

H&M has awesome deals and great clothes - It's so awesome to have a mall on the west side, however, it's Christmas Eve Eve and there are only 2 registers open???? Hmmm... ? read more

H&M - Women's Clothing Near Me - Kapolei, Hawaii

This place is OK but not exceptional in terms of selection and style. As other readers have mentioned, there are a lot of XS and XL sizes. I gasped as I saw a rhinestone studded cat shirt and eagerly snatched it up only to see there were only two left and they were both 2XL and 4XL. The styles are very generic and remind me of a cheap version of The Gap marries Old Navy and had little generic babies that all look alike. I even saw the same brand of T-shirt here and at Forever 21, which I love to haunt every so often. The prices are comparable at both locations. The difference between here and F21 is that F21 has nicer accessories, cuter shirts and bags but H & M carries cosmetics, kid's clothing and men's shoes. The music is blasting here so you may like it if you dig loud clubby stuff. I saw a woman in her 80's buy two blouses and it brought a smile to my face since she had super great style sense - way better than mine. I loved the little girl's section the best. They had the most unique stuff. If I had a little girl I would definitely shop here more often but the only reason I'd come to H&M would be to shop for myself or buy an accessory as a gift. There is both an escalator and an elevator in the store if you have a stroller or a wheelchair; you just have to look for the elevator. read more

See all

Happy Holidays......yikes 4 days before Christmas....'twas 4 days before Christmas and all thru HnM Kapolei........... Well, here we go checking out the store for some last minute shopping for them....ooops shopping for meeeeee!! Ha ha ha! Let's be honest, 2 for them 1 for me....luckily arriving at 3:00pm is a pretty good time to shop...there are Bargains galore...picked up a pair of Jeans 6.99...a cute shirt turtleneck sweater 8.99..pair of plaid(Brn/black) Pants for 6.99 .....I applied my 5.00 online membership coupon...total Bill 18.82.. Grand total savings of $35.00, each item was on sale! 4* Covid protocols: cashier/employees, all had masks on: plastic barriers between customers n cashiers/ cashier Aiden, constantly wiped down counter n credit card pad 4*Appearance of store has always been very neat. 4*Customer service: cashier Aiden/Adria was very pleasant/informative, all items were rung up correctly, also applied my online member discount. I have always appreciated such awesome cashiers.(*Mark also, great service) *Overall HnM has consistently been my go to store for shopping, their sales are great! A big shout out for their employees for excellent customer service. Job well done!! read more

Great selection and service. The location feels smaller than the Waikiki location, but it's better organized with a good selection for men, ladies, and kids. It's H&M, so prices are good and the clothes are on trend. Recycle your old clothes here and get 15% off your entire purchase. The customer service here was also good. We were greeted upon first entering the store and were asked on several occasions if we needed help. We walked out with a couple of things we weren't expecting to buy and will be back. read more

Great service and lots of deals. Bought a top for $3 and a shirt for $1 on the sale racks. I wasnt aware that they have plus sizes so never shopped here b4 but today while walking around Ka Makana Alii mall we decided to check this place out so glad we did. They have a small section for women's plus but enough to find nice stuff. They also have cute bags and shoes. Dont leave without checking their sale racks. And idk if this is just me but I'm actually a size or 2 smaller here which means I have more options lol. read more

If you live in Hawaii do not order anything online because you will be waiting at least three weeks for your order and it is very unclear on their website. They said that if you read all the terms and conditions you will know but unfortunately I did not read all the terms and conditions. Then returning things was a nightmare because for one thing they substituted an item and another item was missing. I did give two stars because the store personnel were very nice. read more

While it's nice to have a H&M on the west side and easier to get to, the variety of clothing seems not the same as the Waikiki location. It also seems that some of the items are picked over and only available sizes are XS. Located in the new Ka Makana Ali'i mall near Macy's. It store is clean and well lit and spacious. No elevator though, just stairs to go up to the 2nd floor. I do like browsing through the store and the clothes are better quality than Forever 21 etc. I have bought a few times here. They also have makeup and accessories, like bags, shoes, & jewelry! They're making is also picked over somewhat. I wish they would keep their items and clothes in better stock or maybe I'm going at the wrong time... Anyway, it's this H&M store is nice to have on the west side. It's great that you can just drive here instead of battling into Waikiki and trying to find parking. read more

H&M - Sale! - Women's Clothing Near Me - Kapolei, Hawaii

Team work. Staff has radios to help communicate any issues or customers that need help. I asked an employee at the fitting room about where can I find the item I tried on (totally forgot where I found it lol) and he radioed for someone to help me. Totally understandable. Most employees are helpful and look joyful rather than blah. The merchandise is reasonably priced. Some good deals, like a dress for $10 to a denim pink jacket for $39.99.... They have business/professional clothing, casual outfits, athletic wear, and sparkly cocktail dresses. Although the lines could get long. I would suggest when there are at least 3 ppl waiting, to have a second person ring up customers. Waiting for a long period of time makes me question if I really need these items.. I recently had 1 return and had no issues with getting a refund. read more

H&M has a cool program that allows you to recycle textiles. You can bring in your items to any H&M store and receive a 15% off coupon. I take advantage of this program all the time I clear out my closet and when my teenage kiddos go through their growth spurts - which has been happening a lot lately. When I brought my bag to the register, I swear the associate couldn't have been more disconnected even if she tried. She wasn't rude, she just really flaunted that she didn't care and didn't want to be there. I tried to explain that I had brought in two bags of clothes not too long ago and that the coupons I received may have been old as it said it expired in 2017. Her response was a blank stare with her mouth open to trap flys. Instead of getting upset, I figured to cool it and shop around a bit. It was hot outside so I wasn't in a rush to get back into the heat. I found a few pieces, but not in my size. I asked another associate for help and she was much more willing to assist. Luckily Waikiki has what I need and they were willing to accommodate by putting them on hold. Note: If you see something you like, just grab it. I saw a cute bag which was on sale and as I walked towards to get it, this teeny-bopper cuts me off, grabs it and digs towards the register ‍ read more

I love H&M but this location just rubbed me the wrong way tonight. They have great merchandise, nice displays but it's 8:30pm on a Friday night and they turn off the lights while we are still shopping....weird right? They close at 9pm, we still had 30 minutes left of shopping! I get the employees wanna probably go out on a Friday night but that's not the way to go. Then 10 minutes to closing they turn the music off...mmmkaaay we get the hint. I asked the employee if they always turn the lights off 30 minutes to closing and she said "yes it's on a timer to alert us" hmmm...I don't know. For a large corporate company that doesn't seem right. So management, if you're reading this, as a customer, it would be nice to have the lights stay on for just 30 more minutes so we can feel like our business is important to you and not an inconvenience to you. read more

H&M - They turned the lights off on us at 8:30pm on a Friday night when the store doesn't close until 9pm. - Women's Clothing Near Me - Kapolei, Hawaii

I ALWAYS shop at an H&M no matter where I live. You can't beat the prices and selections that are here. I'd choose this place over the Waikiki one anytime. Just to beat the crowds. Plus I have an electric car so I always have a place to charge while I'm here. The sales here are always one of the best. If you're in need to get some clothes or accessories. The men's section here is also top of the line. Happy shopping read more

They have cute stuff and clothes, with great prices and sales don't get me wrong but their customer service completely turns me OFF. We were just there and we asked if they were closed, the lady replied no, but she gave so much attitude that me and my family weren't sure if we could go in or not. And when we asked if we could go in, she replied with, "If you want". I work in customer service so I understand how it can be, but if you can't handle it and be proffesional about it then why are you in it? read more

Whenever my husband & I went to either Cali or Vegas for a vacation, H&M was always a place we had to stop by. Mainly for my husband, cause he would find a lot of clothes for himself because I tend to not find anything I like there, or it's very rare that I do so - I would mainly shop for the kids in the family. We were super excited when we heard that they were opening up a location in Waikiki, but was extremely disappointed when we went there, mainly because they didn't have a kid's section. So once I got news that the Ka Makana Ali'i location would be having a kids section, I was ecstatic. As soon as you pull up to the mall, you'll see a huge H&M sign...real hard to miss a sign that huge, lol. I'm glad that they have a huge location here, because it's literally about 5 minutes away from my in-law's place, where we stay over on the weekends. My first stop was the kid's section, which they have a large variety for boys, because I am a mama of boys and a lot of stores has such a small selection of boy clothes. And to my surprise, they have a tiny maternity section as well, that I was extremely grateful for during my pregnancy. I didn't buy any maternity clothes from there, but was glad that I had a choice of looking for clothes there while I was pregnant. But the section that really gets me is their baby section. They have such cute variety of baby clothes for both boys and girls, especially their licensed characters! Check out can get long, depending on how busy they are and how many employees are running the register - but most days, it's a breeze. Their accessories and make up section right next to the register is fairly large. A lot of the items they have for you to scoop up while waiting in line are always filled with cutesy stuffs. read more

We looked at a $5.00 clearance rack at the store. My wife pulled a blazer off the rack that had a $30 tag. We went to the checkout to confirm the price. I advised that the blazer was on the $5 rack and that I wanted to confirm the pricing. It was the $30 price and proceeded to purchase the item. I begin explaining that the rack price was misleading and with a smirk she says "the sign says that the prices start at $5" Instead of acknowledging my concern, she wanted to let me know that I was wrong with a snarky attitude and demeanor. My wife went to check the sign and yes the sign does say what she mentioned but it was printed that you'd need magnifying glass to read it. I did approach the person again and I found out that she's the manager. So instead of taking my complaint she took a defense posture and proceeded to give me non-apology apology with that same snarky attitude and demeanor. Not shopping there again and don't recommend this place to anyone. If the manager was this way how are they training there employees to help their customers. H&M should be concerned. If they're not, they have a huge problem on their hands. read more

When we first got an H&M, I honestly thought it was going to get expensive and not worth it so I avoided it like the plague. Hawaii never had one before and I thought, here comes another big brand mainland store. You can imagine my surprise when I finally walked in there and found out it's actual pretty affordable! The problem with H&M to me though is the styles. There's just barely anything in there that I ever want. Most of it's really ugly in my opinion lol (no offense to those of you that love their styles). The best thing they have that I try to shop for each year are winter clothes, sweaters, beanies, gloves and then business suits. I LOVE their suit styles for women. I'm just sad that they're actually the one thing that's way above my price range. Give them a chance and check out the styles if you're looking for affordable clothing but if you're want less "experimental" styles, you're probably better off at forever 21, Wet Seal, or Charlotte Russe. read more

Thank goodness there is a H&M on the west side of the island. I recently got a new job that allows me to wear business casual attire and I was in need of some clothes. The men's section is located on the 2nd floor. There doesn't seem to be a visible elevator so you are forced to use the escalator. The few times that I have visited this store, the escalator going up seemed to be either broken or turned off. So, its more like taking the stairs. The clothing options seem a limited to basic colors. (Black, White, Gray, Brown) Luckily, the summer "collection" changed it up a bit and added a pop of color to the men's selection. I noticed that these clothes are fairly cheap. The reason, they seem to be cheaply made. The material they use seems light and almost see through for the shirts and button downs. Well, I was on a budget so I caved and bought them. Let's hope the light material allows the breeze to flow through on a hot summer day here in Hawai'i. I became a fan of H&M not really for their selection on men's fashion but because of their prices and their recycling program. Did you know that they accept clothing donations? They turn old clothes into new ones. I have always been one to donate to Good Will and National Kidney Foundation but decided to switch it up. You receive a 15% off coupon per bag of used clothes. You are limited to 2 bags per day and the bags of donations must contain at least 3 pieces of clothing. They advise you not to donate undergarments. I have recycled old towels, bed sheets, and clothes that I no longer fit. Great program and great benefit for you. read more

Nice clothes, great prices. Good for gifts or work clothes. Very casual and conservative wear. Employees are friendly and helpful.

Auwe, to the not so friendly sales rep who was taking care of the dressing room, for women..she doesnt smile, and was quite stern when i yold her that i forgot my sunglasses in the dressing room. Just because i dix not know the brand name, was hesitent to give itg back to me.. Time was about 12:30p or so, Weds 7/18/18.. Didnt get her name.. read more

I love, love H&M!! I have shopped in the mainland, here and online. I was very excited that they opened one in Kapolei. Ever since then, I have been coming to the Kapolei store every chance I get with my family. What not to like about this store, it's well organized, it's clean, the associates are friendly, and VERY affordable!! read more

To update my last review, H&M has always deserved the 5 stars! It was my fault that I completely haven't noticed the elevator that is available to be able to take my stroller with baby upstairs to shop. A couple of my fellow Yelpers brought it to my attention so thank you and I corrected. Apologies for my 4 star review prior. read more

H&M - Love my gray wrap dress that I scored for only $10! Perfect place to shop for affordable, but quality items. - Women's Clothing Near Me - Kapolei, Hawaii

Awful service! The young girl was rude, did not put my items into my shopping bag, placed my receipt on my items, and pushed my things aside! WTH? Don't the cashiers put your items into your bag? Not even a "thank you for shopping at H&M or have a nice day! What is our world coming to? Bad experience there. Won't shop there again. Horrible service! read more

I went in here with my daughters and we all found something we like. The price is affordable. We often go to H&M in shopping malls all over the country. This one is alright. read more

Customer service was great from the female employee in the dressing room as well as the male cashier (Ongoy). Excuse me if I spelt his name incorrectly. I prefer H&M in Kapolei vs the one located in Waikiki. read more

HORRIBLE customer service, only 2 workers working the floor, one was rude and not acknowledging my daughter walking into the fitting rooms looking lost, she could of just stole if she wanted to smh. The cahiser jo was smiling or talking til i gave her attitude smh never coming here. My daughter doesnt need this on her birthday. read more

Poor service! How can you not call this location directly?!! I had to call the toll-free customer service number, only to be placed on hold for 55 minutes. Then finally when they transferred me to this store, the worker I got on the line (tonight 12/10/19), I believe his name was Paul, was hard to communicate with...his responses were slow and dragged out, almost where I had to sometimes ask if he was still on the line or say, "excuse me" because I couldn't really hear him and he wasn't giving "flowing" responses back when I'd say something or ask something. Basically, I asked if they had something in-store that was listed on their website. I preferred not to order it online if I could pick it up locally which would get it in my hands quicker and I could avoid the shipping cost, which usually for us here in Hawaii, is more. He told me I could try the Waikiki store, so when I asked for their number, he said he didn't have it and that I would have to call the customer service number again (the one that put me on hold for 55 minutes). Really?! How does a store not have the direct and LOCAL number to a sister branch. When I challenged this question, he hung up. Glad I don't patron this store. read more

This is such a "yummy" place. Their clothes were great and prices are so affordable... I mean the most expensive stuff that I saw were $ 24 to $39 .!!! The staff isn't bad either ... the cashier was helpful and caught the manager and three more staff on the floor helping customers!! yeah for this one. After my "so so" customer service at Macy's we'll this was a great shopping experience! I'll be back again!!!!!! read more

Clean store & they always have good replenishment of sizes. Open from 10-9 pm but on Sundays 10-6 . There is no restroom in this store. There is an elevator and escalator too. read more

See all

The worst customer service of all clothing retail that I've been exposed to. My consistent experience with them are sales associates that don't even acknowledge my presence (pass by me or continue straightening racks with tunnel vision). I'm a mature guy, so I feel it's profiling ageism at is core. Last night I was finally able to find something to buy but there was no one working the register in the Men's department so I had to walk down the escalator (broken) and pay downstairs. It's a sleek looking store with cheaply made clothes...great clearance and sales (the only reason I'll return) but with the lack of customer service and sales associate interaction, it's a shoplifters paradise (just saying). I'm always in that mall and browse post gym, but I definitely seem to be making more clothing purchases at Macy's (great clearance) with better trained sales associates. read more

A quick walk thru the store to get to parking lot proved lucky for me. There are always good sales going on and the regular prices are reasonable. read more

I like to come here when there's sales because you usually can pick up some good deals. Always friendly workers and always have new items to choose from read more