I have been debating if I should should write this review or not. Reason being, they are nice people and Joe does good work, I think.
More than a complaint, I only want to share my experience with this exterminator for the benefit of other consumers.
I will just state the fact and a few tips.
My issue was rats in the attic.
Tips: Speedy's Pest Solution only seals entry ways and sets traps where easily accessible. They DO NOT go into the attic, clean up debris from pests, inspect areas where the pests lived for damage or waste, give appointment windows, document what was fixed / sealed and what was not, communicate well with office and tech, stick to their every 2 day check up when there is a holiday or weekend in the way, REMOVE DEAD RATS FROM PROPERTY, schedule follow up visits in advance, take pictures of all their work. Again, this is all stuff they do not do.
Maybe my experience was unique, but I'm not sure why, he was paid up front, in total.
When I received the quote for 750.00$ to remove rats and seal all entry ways, I thought it was a little high. I asked their office if the 750 included clean up and which entry ways would be sealed. Susana replied and said Joe would take before and after pics to make sure all was documented Incase a warranty issue came up down the road. I felt good about that. Joe then contacted me and told me he does not do clean up and it's a major hassle. Said that the rat poop in the attic eventually turns to dust and goes away. I let him know I was worried as the rats had been up there for about 3 months or more. Joe told me he would take a look at the area of the attic where the rats lived and do a spot check for damage or health issues. He also said he would clean up anything that was easily accessible, as long as it wasn't hidden by the insulation. He never did go all the way into my attic, or attempt to assess rat damage in the attic on that side of the house. I let him know I felt the price was high. He let me know I get what I pay for in this industry and he does excellent work. Ok I was sold.
Scheduling issues arose right away for the follow up visits. Either Susana would not communicate my scheduling requests to joe or joe would just say to hell with it and show up unannounced or call to show up at a time when I already to Susana I was not avail. I never did find out what their scheduling policy was as it changed a few times. At one point Joe said they don't do "appointment windows". Yet all appointments till that point where based on a window of time, usually 2-4 hours.
Before the job was over, I asked for the pictures I was told I would receive in an email from Susana, at the time of invoicing. (Even though they invoiced me on day 1). Per the email, I was to receive before and after pics of all work and repairs. This did not happen. I received 5 pics today of 3 repairs, after the work was done. I believe he repaired 10-20 vents, roof pipes and other access points. I actually don't know because it was never itemized or photographed. Funny part is, joe told my wife on one visit that he was there to take pictures because I requested it. Again, another lack of communication with office and filed. I have an email that says I would receive the pics. I didn't ask for them.
Joe did seal all the access points as far as I can tell and his work looks solid, professional. He also removed dead rats from trappings. PROBLEM, he DID NOT remove the dead rats from my property, he put them in a Plastic shopping bag and left the in my trash can. Unfortunately my trash cans are about 10 feet away from my kitchen. So when I have stinky trash or know about it, I put the cans on the curb. One day while making dinner, I smelled dead animal. Found there was 2 dead rats at the bottom of my empty trash can, that had been baking in the sun for a few days YUCK!!!
Personally, I can't stand a business that thinks their time is worth more than yours. I am a consumer and and my time is way more valuable than any business out there. You should feel the same. If you are paying for service, it should be on your terms, not the service contractor industry's terms.
In closing, I should have listened to an actual rodent removal specialist. I read online that for actual rodent removal, you need someone who specializes in rodent removal, not a general exterminator that does everything.
So why the 1 star? Because I was over promised and under delivered, pressured into conforming to a businesses scheduling policy's, forced to clean up dead rats, frowned upon for asking about pictures I was told I would receive and all around inconsistency.
Now what matters is the sealing and removal of rats. Yes that is good so far. But don't go charging 5 star prices and provide a 2 star service. read more