Thrilled with the job done! I want to express my…read moreappreciation to Isaias and Jorge. They led their team in a superior way. I could not be more happy or relieved! Rats had infested my mother's closet leaving filth, urine and feces, and the inevitable stench that accompanies both. They completely destroyed fabric and cushions therein. The rats also moved throughout the rest of the house leaving their marks. Green Rodent put in trenches and cement pads to prevent rats' ability to dig through dirt and enter our home in the future. The crawl space was rodent proofed and sealed. The rank odor is now gone. The carpet in my mother's closet was removed and that in the adjoining room was cleaned & sanitized. The exterior of the home was treated with an organic repellent (much appreciated) and all openings were sealed to stop further infestation. Isaias, Jorge & team cleaned the working areas each day that they were here. Everyday their work was exceptional. Always accommodating, knowledgeable, friendly, and willing to answer questions. This team went the extra mile every day and I hope they receive recognition for their excellence. Green Rodent Restoration. Highly recommended!

I don't enjoy leaving negative reviews. I understand accidents happen, projects don't always go as…read moreplanned, and I'm generally willing to give companies the opportunity to make things right. Unfortunately, this was, without question, the worst contractor experience I've ever had. I found Green Rodent Restoration through Nextdoor after seeing their positive reviews and the mention of potential SCE rebates. Although I later learned I didn't qualify for the rebate, I decided to move forward because the estimate and scope of work made sense. Rony was very thorough in explaining the process. During the attic work, including the insulation installation, my home sustained three separate areas of ceiling damage, including one where a worker stepped completely through the ceiling. When I raised my concerns, the foreman suggested it was because there weren't enough boards in the attic for the crew to walk on. As the homeowner, I hired professionals because I expected they knew how to safely perform this type of work. Before the crew left, I was told the attic fan would need to be rescheduled because of an issue. This only came up after they had already asked me for payment. Had I not pushed back, I believe they would have left without completing a major part of the project. When I questioned it, the foreman was dismissive rather than taking ownership of the situation. What disappointed me most was the lack of respect for my property. The crew shook a blanket full of insulation and debris into my front yard. When Green Rodent Restoration sent a contractor to repair the damage, the experience didn't improve. The contractor used my bathroom without cleaning up afterward, dumped dirty mop water containing soap and debris into my front yard, left drywall dust throughout my home, and I later discovered fresh scrapes on my staircase railing that were not there before. While the ceiling repairs are better than the original damage, they still don't look like a professional finished product. The cleanup and overall attention to detail also fell well below what I expected. In my opinion, Green Rodent Restoration should have had a supervisor or foreman present while the restoration work was being completed to ensure it was done properly. Communication afterward has been equally disappointing, and I have had to follow up repeatedly throughout this process. Based on my experience, I cannot recommend Green Rodent Restoration. My advice is to take your time, compare several companies, and don't make your decision based solely on reviews or the possibility of rebates. I only wish I had shopped around more before making my decision.

From a customer service perspective they are definitely a 5 star rating. Cassandra on the…read moreadministrative side of the house is amazing. She was patient, kind, knowledgeable and understanding of the many questions/concerns that I had. Lance our termite inspector provided us so much comfort as he explained and showed us the areas of concern. He also gave us a thorough description of the work that was needed. Lastly Luis, the technician who preformed the work. He was equally knowledgeable and patient with all the questions.

Customer service is top notch! They were super polite and professional. I will definitely be using…read moretheir services and will be referring them to all my friends and family !

CLIFF NOTES: READ THE LAST PARAGRAPH…read more Gary and Kenny have been AWESOME, INCREDIBLE stand-up guys since we started doing business. They both have been the most courteous, respectful, honest and ethical business people I have worked with. Unfortunately, their hired employee, Stephanie, was unable to process (in terms of comprehension) our historical agreement and was adamament in pushing an ancillary charge for service in between quarters. I'm old school so I have a weakness for honoring verbal/handshake agreements in business. Because my previous arrangement with their staff is not in writing, Stephanie explained to me that I would have to pay an equivalent fee to that which I pay on a quarterly basis for service between quarters. As a result of Stephanie's position, I have formally requested my service agreement be cancelled immediately. I'm sincerely disappointed. My advice to anyone who reads this review is to document everything in writing because despite Gary, Owner, having the best of intentions, all it takes is an egotistical, know-it-all front office staff/manager to kill a business relationship.

Hello I am a Pastor of a church in Northridge. I have been…read moreusing Reliant Pest Control for many years. I spray my home twice a year. The issue I had was with the lady on the phone at Reliant Pest Control. There is a miscommunication with her. Basically, the company is looking for more money from me. I used to pay $85.00 for a service call. I called a few days to book another appointment. The lady tells me that the price is gone up from $85 to $120 every 6 months. She was also asking for another reinitiation fee of $168. This is not fair!!. She was trying to put the blame on me. Please restore my price and I will consider staying with your company.

their service was excellent! a friend recommended this company me. the company i had used for years…read morewas mediocre compared to the service i received from Facility. No Ai conversations! Personal service with a live person and a great job getting rid of my ants

My family has been using Facility Pest Control for at least 4-5years now. Scott does a wonderful…read morejob whenever he comes over to our house. He's super respectful, takes his time, and always kind to close all the side doors on his way out. We really appreciate his work!

Jesse came and inspected the house for rodents and closed multiple holes. He placed mouse traps in…read moreboth our attics and in the garage. He then came back multiple times to check on the traps. He did a thorough job and I am very pleased with their service.

Fantastic! Albert and his brother Frank, both super helpful with my many questions, took the time…read moreto explain things. Reliable, competitive pricing, stellar service, easy/quick communication - highly recommend these guys - Very happy with their quality service!

Excellent service from start to finish! The technician was professional, knowledgeable, and very…read morethorough. They took the time to explain the treatment, answered all of my questions, and made sure every problem area was addressed. Scheduling was easy, they arrived on time, and most importantly, the treatment was effective. I really appreciate the attention to detail and great customer service. I highly recommend this pest control company to anyone looking for reliable, professional, and effective service!

I hired Un Bug Me for a roach problem and the overall process and results was awesome! Juan was…read morevery helpful and informative with my options and what would work best for my situation. The process was smooth and easy. Carlos the technician was super kind and also very informative with the process and the results were immediate. It's been about a week now and we have not seen any pests at all! Thanks again Juan and Carlos!

Helped my ant infestation!! I don't know what product he used but took care of the ants! I saw ants…read moreliterally everyday and wasn't even a trail sometimes just scattered. I used Terro but they just keep coming back! Great company and also really good at communication! Will definitely use again!

I'm incredibly disappointed to even be writing this review after being a loyal customer of Primate…read morePest Elimination for nine years. For years, they were extraordinarily reliable, and I was genuinely happy with their service. Unfortunately, their service has gone completely downhill. Recently, we've had bugs returning the same day they treat our home. I've brought this to their attention THREE separate times, yet the problem continues. On top of our regular service, I'm paying extra for mosquito stations that are clearly not working either. We are moving in two weeks but keeping this house, so I explained that I wanted to continue using them at the property, but if they couldn't get the pest problem under control, I would unfortunately have to cancel. After NINE YEARS of being a customer, I expected them to care about resolving the problem and keeping my business. Instead, the owner's response was unbelievably rude and dismissive. Rather than trying to understand why a longtime customer was suddenly unhappy or figuring out how to fix the problem, he essentially wanted to cancel my service. I was honestly shocked by the way I was treated after nearly a decade of loyalty. What makes this even more frustrating is that I have recommended Primate Pest Elimination to several friends over the years. A couple of those friends told me they thought the service was terrible, and at the time I genuinely didn't understand why because my experience had always been so positive. Unfortunately, now I understand. This used to be a wonderful company with wonderful service. Something has clearly changed. When a company would rather lose a nine-year customer than listen to legitimate concerns about a service that is no longer working, that says everything. After nine years, multiple referrals, and a lot of loyalty, I never expected to be treated this way. Extremely disappointing, and I can no longer recommend them.

Leo was amazing! First off, when I called Leo's Home…read moreSolutions, they picked up the call right away and were able to give me 2 appointment options for a specific window of time for the next day! Leo was very thorough and professional, after the walk through consultation and then proceeding with a protocol and solution, I felt much more at ease & safer with his expertise! Calming my completely freaked state of mind! He found 2 openings on the exterior of my house and fixed them: put a screen over the exposed gable vent, quickly & impeccably, as well as covered an open vent pipe on the roof Also, as I was scrolling through all the exterminator options, I realized I didn't want a van that screamed exterminator in front of my house! Besides the name "Leo's Home Solutions", being nicely "general", I got a great feeling of the work Leo's company could provide from the glowing reviews and I was right! Everything was at an extremely fair price too! I highly recommend Leo's Home Solutions!

I had a pretty bad crawlspace situation earlier this year involving a skunk getting underneath the…read morehouse, along with the odor, flies, and contamination that came with it. Leo and his team at Leo's Home Solutions came out and did one hell of a job. Their team was incredibly coordinated and completed both the crawlspace and attic in a single day. The attic didn't have any infestations, but they carefully identified potential entry points and blocked them off to help prevent future problems. In the crawlspace, they completely removed all the trash and animal remnants, including droppings, then sanitized the area with a lemon deodorizer and bacteria-killing treatment. They also fully replaced the mesh lining on the vents surrounding the house, including both the crawlspace and attic vents. Within a couple of days, the flies were gone and the lingering smell had cleared up. What I appreciated most was that Leo was responsive, straightforward, and willing to fully address an unpleasant problem rather than just putting a temporary band-aid on it. The price was fair and reasonable considering the amount and quality of work his team put in. Crawlspace and animal-related problems are not something you want to deal with, but Leo made the process much easier. I'd recommend Leo's Home Solutions to anyone dealing with crawlspace odors, animal intrusion, cleanup, sanitation, or sealing work.

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

This was our first treatment by Home Shield. Marcus, the tech was very helpful explaining…read moreeverthing and taking care to do a thorough treatment. 5 stars!

Due to the weather being less than agreeable, there have been more and more spiders calling my…read morehome... home. So I needed to call someone to break some 8-legged kneecaps. I found Homeshield during my google search, and since I was leaning more towards supporting a family business, rather a big name brand, this is where I landed. Marcus arrived to my home, and was very courteous, and knowledgeable. He took care of business and showed those spiders who's boss. I had a D2D salesmen offer me a deal for pest control, and the value proposition seemed more like control, than a value. I'm glad I turned them down, and found homeshield. ​