I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

their service was excellent! a friend recommended this company me. the company i had used for years…read morewas mediocre compared to the service i received from Facility. No Ai conversations! Personal service with a live person and a great job getting rid of my ants

My family has been using Facility Pest Control for at least 4-5years now. Scott does a wonderful…read morejob whenever he comes over to our house. He's super respectful, takes his time, and always kind to close all the side doors on his way out. We really appreciate his work!

I have been extremely impressed with this company, especially their termite inspector, Byron…read more Initially, I reached out to several companies for quotes, but when Byron arrived, it was immediately clear that he was knowledgeable and experienced. He did an excellent job explaining the situation, outlining the necessary steps, and helping me understand the process. After speaking with him, I felt confident moving forward with their quote for termite treatment and tenting of my garage. What impressed me most, however, was Byron's outstanding communication and dedication throughout the entire process. He consistently kept me informed, attended all the meetings before his crew arrived, and even went to my neighbor's house to help remove items in preparation for the tenting. Although the tent removal is scheduled for tomorrow, I am so confident in the quality of their service that I wanted to share my experience ahead of time. I highly recommend this company to anyone in need of termite services. Byron has been exceptional from start to finish, and his professionalism, knowledge, and commitment to customer satisfaction truly set him apart!

Very professional and polite. They came quickly, gave me…read moresome good information and charged a reasonable price without up selling on subscription services. Treated my house for cockroaches

On behalf of my father, they are punctual, they say what they do, and recommend to others and for…read moreour other units. Thank you! Also thank you for Karen and Israel for making it a smooth process.

I contacted them for a mice problem we're having. They set up a day and time for their supervisor…read moreto come out to access the problem. He came took pictures and told me were the problem was. He explained what the procedure would be. He said he would take the pictures back to the office and they would contact me so I could set up a time to have this done. I've never heard back from them and only get voice mail when I try contacting them. Guess they don't want my business. And now I don't want them. Not professional at all.​

Due to the weather being less than agreeable, there have been more and more spiders calling my…read morehome... home. So I needed to call someone to break some 8-legged kneecaps. I found Homeshield during my google search, and since I was leaning more towards supporting a family business, rather a big name brand, this is where I landed. Marcus arrived to my home, and was very courteous, and knowledgeable. He took care of business and showed those spiders who's boss. I had a D2D salesmen offer me a deal for pest control, and the value proposition seemed more like control, than a value. I'm glad I turned them down, and found homeshield. ​

We had an amazing experience with Zach from Home Shield! He was incredibly thorough, professional,…read moreand friendly throughout the entire service. My mom was home during the appointment and couldn't stop telling me how impressed she was with his attention to detail! Zach took the time to inspect our home, identify potential entry points for spiders, treat both the interior and exterior, remove spider webs and nests, and even provide recommendations to help prevent future issues. He also followed up with a detailed summary and photos of everything he worked on, which we really appreciated. This was a night-and-day difference from our previous experience with Home Shield, which had left us pretty disappointed. Zach completely changed our impression of the company and showed us what great customer service should look like. You can tell he genuinely cares about doing a good job rather than just rushing through an appointment. Thank you, Zach, for going above and beyond! We would absolutely love to have him back for our future treatments!

Highly recommend. My point of communication was mainly Francisco. He provided a "free…read moreinspection" then provided a quote. I agreed to the price and they completed the job a day later with his crew of 5 or 6 workers. They were great. Honestly I wasn't expecting these types of quotes from vendors but it's something that has to be done. It's a relief knowing that rats have been eliminated from the home. That was worth the price. It was major work. The insulation in the attic was removed and new material was put in after they thoroughly cleansed the attic. They also covered/repaired all potential openings that lead inside the property. They will continue doing follow-ups for the next month or so (This was done yesterday by Francisco). I really like their 2 year warranty. If any issues come up they will come and inspect. Good luck.

Opened a Yelp account to write about my experience hiring a pest control company, I have multiple…read moreproperties , and been through this experience multiple times, wanted to give my feedback to the inspector who was out at my property, as well as help others were looking for a professional company to work with. We found this company by accident, we were actually looking for another company that has the same name, it looks like this company is basically trying to piggyback off of their success, by basically copying their name, I was initially recommended to rodent control Inc that is a different company with a almost identical name, when the inspector from this company came out to my house I asked them if they are the same company, he said that they are .... when I asked to verify his license info , our conversation spiraled downwards, he immediately started becoming defensive and angry . Overall, didn't feel comfortable working with them, and a general rule of thumb, before hiring any contractor for any service, make sure to verify their insurance & license info. UPDATE : Pablo responded claiming that they were never at my home, he was .. I have a ring camera in the front of my home, that captured everything. I welcome your legal threats, I have all the receipts to back up my statements, your defamatory claim will be thrown out the window, you will be responsible for all legal costs .

5/5 Stars - Incredible Service & Zero Pricing Games! We had…read morea stressful situation with a terrified squirrel stuck in our chimney. After calling the city and several wildlife and chimney companies, Traction Wildlife and Pest Control was the only one that gave us clear, upfront pricing with no "wait-and-see" confusion or surprise hidden fees. Patrick was amazing right from the start--incredibly responsive and always quick to answer calls and texts. Kevin A. was the expert who came on-site. He was highly professional, listened to all our concerns, and clearly explained the plan and exact cost before starting. Within a few hours, Kevin successfully and safely got the squirrel out and into a cage. If you want straightforward answers, sensible pricing, and fast, professional service determined to solve your issue the same day, call this company. Both Patrick and Kevin are fantastic. Highly recommend!

set up for an estimate, showed up 4 days later. After the estimate he set a date to do the work and…read morenever showed up. Never called.

Joey came to inspect the house and was beyond respectful of my elderly parents…read more Extremely professional

Very professional. Very effective. We use their maintenance service. Had a huge ant priblem -- gone…read moreafter their service.

I had a great experience with Bad Termite. I reached out about a blow fly issue, and they were…read moreincredibly responsive and easy to work with from the start. Scheduling was simple, communication was excellent, and they arrived right on time. They did a very thorough inspection, took the time to explain what they were looking for and what was likely going on, and gave me clear, practical advice on what to do next. I really appreciated how knowledgeable, professional, and straightforward they were. It's clear they care about actually helping their customers rather than just trying to sell a service. I would absolutely recommend Bad Termite and will definitely call them again if I ever need pest control help in the future.

A Bad Termite inspector came. He was clean and thorough. He Brock down the estimate so we could…read morepick and choose which or all repairs we wanted done. There was no pressure. We decided to go with them for all termite issues. This included treatment under our house, the wall of our detached garage, and dry rot in the eves that could attract more termites. We did no comparison estimates, so I'm not sure if it was a fair price or not, but we were happy with the results. I recommend this company.

Timo was the third exterminator I hired, and honestly, finding someone who will actually take the…read moretime to thoroughly inspect a property and locate every entry point is rare these days. I only wish I had found him earlier so I wouldn't have wasted thousands of dollars elsewhere. Out of six different inspections where I was told my house was fully sealed, Timo was the only one who actually went into the crawl space, got his hands dirty, and found the real entry points that others completely missed. If you're dealing with a rodent issue, don't waste your time or money -- call Timo first. Thank you Timo for giving us our sleep back!

I highly recommend Timo! I had just gotten new HVAC ducts installed, only to discover that I had an…read moreactive rat infestation in my crawlspace. I was extremely worried that the rats would chew through my brand new ductwork, so I needed help as soon as possible. Timo came to the rescue at the last minute and accommodated my situation by coming out on a Sunday. He worked all day on rat exclusion and setting traps to address the problem. I really appreciated his willingness to go above and beyond to help me out, especially on such short notice and over the weekend. On top of his excellent service and hard work, his pricing was extremely fair. It's not easy to find someone who is responsive, hardworking, accommodating, and honest about pricing. I'm very grateful for Timo's help and would absolutely recommend him to anyone dealing with a rodent problem. If you're looking for someone who genuinely cares about helping their customers, give Timo a call!