The ladies in here are so sweet and helpful! If car registration services are needed and you want…read moreto ditch the dmv lines or need your tags fast, go here!

Odd office, Not very friendly or proffesional. Seems like a day care. Baby crying in back room…read more Felt rushed when came to aquire about insurance. Cameras everywhere and was told appoinment only!!

This place might be closed. I went by on a Saturday during the hours published on Yelp and saw…read morehours posted looking through the window which matched the yelp hours but the lights were out & the door locked. The interior looked like either the biz owner is very clean or the business is closed and there's a few pieces of furniture leftover. So 2 stars. Call ahead to save yourself some time!!

If you're going to the DMV to deal with tag and title then you're doing it wrong! DJ is awesome and…read moreas long as you have any prerequisite documents you may need (i.e., smog, etc...) he'll get you in and out in less than ten minutes. Use the Google chat function to let him know what you need (he responds super quick), and he'll let you know if you need anything prior to coming in. I came here twice for both mine and my wife's out of state tags, and it was just too easy. This is a really good business and is worth a small fee as it and adds a wonderful convenience to what is usually a daunting experience.

Omg this was the best find ever! I had (what I thought) was a complicated situation and we were…read morestill in and out in about 20 minutes and I cannot say enough great things about the service Druscilla provides! I'm never going back to dmv again!!

She's a Miracle worker!! What probably would have taken weeks to have done at the DMV, she was able…read moreto get done in less than an hour. HIGHLY RECOMMEND coming here if you're not a fan of long lines and time being wasted!!

Told me one price after service he tried to change the price. Dirty business practices is not ok.read more

If i could give these guys no stars I would, I did a smog check for a 1999 corolla and they charged…read moreme $120 dollars. I have never seen a smog cost soo much. I have 6 cars and this is the first I have ever been smogged for $120. They are lucky that i had to get it done today other places were closed or else I would have never came to these robbers. I was robbed and not even at gunpoint and that's crazy

I came in to renew my father-in-law's registration. The DMV renewal was $171, and I was told there…read morewas a $40 processing fee for doing it here instead of at the DMV. What they didn't tell me is that there would be additional hidden charges I was charged $233 total. When I went back to ask why, they said it was for "paying with card" and because "the DMV charges them to process it." If you're going to charge more than the stated $40 service fee, disclose it upfront so customers can decide if they want to proceed. Had I known, I would have gone to the DMV right next door and saved the extra money. Be aware of the hidden fees before coming here.

Not only have members in my family been quoted a reduced monthly payment, after a year of zero…read moreincidents, did they not honor their word. They actually take their sweeeet time whenever you are stopping by to make a payment. Almost, if as they are effective to have you there for their amusement and more so their objective of maintaining their imagine of having customers. Crappy all around. They have a selective, highly lucrative lane, which allows them to possess unfriending experiences. Real talk.. you'll see. Better off somewhere else. I actually got a way better deal online. GEICO goes tough. Be safe and God bless

I made an appointment online for my son's permit test and came in earlier just incase. Thankfully I…read moredid because it was busy! You can also check in and join the waiting list on your phone FYI. Waited about 10-20 minutes or so and was called up to the window. The gentleman was strict and serious. I gave him everything I bought with me and he made copies. Then he asked for proof of residency and holy hell, I forgot! Luckily he told me I can come back but just have to take another number. I said okay and decided to go home then come back with the proper paperwork. But I realized I have my car insurance in the car and I forgot my son's SSC so I went back. Thankfully, he had the card and told me the insurance would work as proof of residency. So within a few minutes, he finished everything up for us and my son headed to take his photo and his written test. The woman at the counter was nice and friendly. She let him sign his signature twice because he messed up. But anyways, my son passed and the visit/experience went great! No complaints.

DMV Customer Service Feedback…read more I recently visited the DMV with my son for his learner's permit test and was assisted by Sara at Window 10. Unfortunately, I was disappointed with the customer service we received. When we approached the window, there was no greeting or acknowledgment. I provided the requested documents, and they were returned to me while I was asked for my son's identification and proof that he had completed the required online driver education course. I also asked whether documentation showing that I have sole custody of my son was needed, and I was told that it was not necessary. While I understand that DMV staff handle many customers throughout the day, I believe every customer should be treated with professionalism, courtesy, and clear communication. The interaction felt very impersonal, and there was little communication or assistance throughout the process. I hope this feedback can be used as an opportunity to improve the customer service experience for families visiting the DMV.

Waste of time , I called ahead for dmv services to see if they were open I go there and they claim…read morethe system is down couldn't even add another vehicle to my policy. Will be taking my insurance services some where else Don't waste your time here

Extremely helpful and got me affordable insurance and handled all the DMV paperwork for me.read more

My registration was due. I never go anywhere else. I do not like going to DMV. The women working…read morebehind the counter very friendly and helpful. I was in and out in 15 min. I always take my cars here to get smoged.

It was $73 total in December 2025 with a $15 off coupon. It's near the Auto Center freeway exit,…read moreconducive to warming up your engine on the way there. There were 2 cars in front of us when we went, and they still got us out of there quicker than most smog joints. Waiting room is clean, if stark. There's a bathroom if you need it. But man, the music was SO LOUD. Like, the receptionist was yelling over the music, "OKAY, SIGN HERE!" and when she grabbed the remote, I presumed it was to finally turn the music down. Nope. She just changed it from '00s pop to contemporary country. There's an option for a tip at checkout, which always makes things nice and awkward, regardless of tip level.

Fast and easy. Mrs B. Is the best friend and professional. I highly recommend. No waiting for…read morehours to get your business done .

I had the absolute pleasure of visiting Mrs. B's today to take care of a long-overdue vehicle…read moreregistration, and I can honestly say it was one of the smoothest and most pleasant customer service experiences I've had in a long time. Before heading in, I called to get some information and was lucky enough to speak with the owner, Felicia. Despite clearly being busy, she was incredibly kind, patient, and attentive. She didn't rush through the conversation at all--instead, she took the time to answer all of my questions thoroughly and with genuine care. From that initial phone call alone, I already had a good feeling about the place. When I arrived, Felicia greeted me warmly and immediately put me at ease. What I had expected to be a stressful ordeal was handled with such professionalism and efficiency that I left wondering why I hadn't come to Mrs. B's sooner. She took care of everything quickly, clearly explained what was being done, and never once made me feel like just another customer. Her attention to detail and personable nature made the entire process feel effortless. Felicia is truly a gem. It's rare these days to come across someone who not only understands what real customer service looks like but also lives and breathes it in how she runs her business. You can tell she genuinely cares about the people she helps and takes pride in making their experience a positive one. Businesses like Mrs. B's are what give a town character--they're the kind of places you want to support and tell others about. Livermore is lucky to have this kind of service available, and I'll be handling all of my vehicle registrations here moving forward. If you're reading this and considering where to go for DMV services--stop searching. Do yourself a favor and go visit Mrs. B's. You won't regret it. Thank you again, Felicia, for making a frustrating situation not only manageable but actually enjoyable. Keep doing what you're doing--you've absolutely earned a loyal customer.

Should probably fix the store hours because i tried calling and went to the address provided and it…read morewasnt open

I was locked out of my car and drva came to the rescue. They were fast and affordable.read more