The lady that was there was rude. I entered her establishment and she acted like I wasn't there…read more She clearly saw me along with some other clients there. She didn't greet me or ask me if I needed anything. I am African American and was getting the vibes that she was RACIST. I asked her for a brochure or something I could take with me because I was interested in their services. The lady didn't even know what a brochure was! She said "a what"? I had to explain further...I said "a pamphlet, flier?" And she was like "I have a business card". And handed it to me. She didn't say anything else, no have a good day or how are you. Be weary of this place. I am a very educated, polite person so I did not deserve that treatment. I even apologized to her if I was interrupting what she was doing and said thank you. And got nothing! Ew. definitely never going here.

The ladies in here are so sweet and helpful! If car registration services are needed and you want…read moreto ditch the dmv lines or need your tags fast, go here!

Not only have members in my family been quoted a reduced monthly payment, after a year of zero…read moreincidents, did they not honor their word. They actually take their sweeeet time whenever you are stopping by to make a payment. Almost, if as they are effective to have you there for their amusement and more so their objective of maintaining their imagine of having customers. Crappy all around. They have a selective, highly lucrative lane, which allows them to possess unfriending experiences. Real talk.. you'll see. Better off somewhere else. I actually got a way better deal online. GEICO goes tough. Be safe and God bless

I came in to renew my father-in-law's registration. The DMV renewal was $171, and I was told there…read morewas a $40 processing fee for doing it here instead of at the DMV. What they didn't tell me is that there would be additional hidden charges I was charged $233 total. When I went back to ask why, they said it was for "paying with card" and because "the DMV charges them to process it." If you're going to charge more than the stated $40 service fee, disclose it upfront so customers can decide if they want to proceed. Had I known, I would have gone to the DMV right next door and saved the extra money. Be aware of the hidden fees before coming here.

If you're going to the DMV to deal with tag and title then you're doing it wrong! DJ is awesome and…read moreas long as you have any prerequisite documents you may need (i.e., smog, etc...) he'll get you in and out in less than ten minutes. Use the Google chat function to let him know what you need (he responds super quick), and he'll let you know if you need anything prior to coming in. I came here twice for both mine and my wife's out of state tags, and it was just too easy. This is a really good business and is worth a small fee as it and adds a wonderful convenience to what is usually a daunting experience.

Deejay is super nice. I messaged a few weeks ago in preparation for my car to be shipped (family…read moregift transfer) from the East Coast. He responded quickly to my questions on Yelp messaging and answered all my questions, whereas other services either didn't reply for a long time or didn't even answer the question (or maybe didn't understand?). When the car arrived, I called him and he explained exactly what to expect. Pull up in front, or park on 12th and Fruitvale, give him a ring, and he'll come out to inspect the car, then we'd go inside to finish the paperwork. All I had to do was bring the title. He forgot to mention on the phone that he charges a 3% credit/debit card fee if not using cash, but there was a sign in the office stating this so it wasn't a surprise or anything. Within minutes, he gave me 2 plates, stickers, and the registration document, and filled out all the paperwork for me, I just had to sign in two places. I took a photo of all the pages and he said I would receive everything back in the mail from the DMV. There's a $5 off with Yelp check-in and I forgot to mention it until after he already charged me, but he gave me a $5 bill back, which I immediately went and used for tacos at Tacos Sinaloa #4 across the street ($3 per taco if you're wondering). Well worth paying for a service like this rather than try to figure out everything yourself and line up at the DMV. I was probably done with my tacos by the time someone would've finished up at the DMV.

Response time was quick. The service was quick and easy…read more Got my car smogged and processed in about 15 minutes.

I have taken multiple cars to them and it has always been a fantastic experience! They have taken…read morecare of our cars and made the Smog check process smooth without having to go to the DMV! They even were able to reprint my registration for me when I lost it!! Thank you for being so great!!

We have used Nancy's Lien Service for probably 25 years and have NEVER had a problem. She has taken…read morecare of all our lien needs and is always honest and straightforward. I will continue to use her for our needs. No one better to trustthen Nancy. Gary Gary LaVere LaVere's VW Restorations LaVere's VW and Audi Only 1121 Landini Lane Concord, CA 94520 925-798-2001

Very responsible got everything done and complete I highly recommend Nancy's Lane salesread more

Fast courteous service. I arrived before the shop opened and had 2 people ahead of me. I only…read morewaited about half an hour for my Smog.

I was hoping to have utilized services from this location "based" on reviews that I read. But upon…read moremy arrival, I did not notice much activity at the location. So I proceeded to walk up to the door to only find out that the doors were locked., I viewed the business hours on the door, which reflected open. I then reached out to their "text" line nicely asking about their hours and was informed shortly after (with no greeting) that their machine was down for the day. And expected to be back up and running the following afternoon. So I had to take my business elsewhere.

I had the absolute pleasure of visiting Mrs. B's today to take care of a long-overdue vehicle…read moreregistration, and I can honestly say it was one of the smoothest and most pleasant customer service experiences I've had in a long time. Before heading in, I called to get some information and was lucky enough to speak with the owner, Felicia. Despite clearly being busy, she was incredibly kind, patient, and attentive. She didn't rush through the conversation at all--instead, she took the time to answer all of my questions thoroughly and with genuine care. From that initial phone call alone, I already had a good feeling about the place. When I arrived, Felicia greeted me warmly and immediately put me at ease. What I had expected to be a stressful ordeal was handled with such professionalism and efficiency that I left wondering why I hadn't come to Mrs. B's sooner. She took care of everything quickly, clearly explained what was being done, and never once made me feel like just another customer. Her attention to detail and personable nature made the entire process feel effortless. Felicia is truly a gem. It's rare these days to come across someone who not only understands what real customer service looks like but also lives and breathes it in how she runs her business. You can tell she genuinely cares about the people she helps and takes pride in making their experience a positive one. Businesses like Mrs. B's are what give a town character--they're the kind of places you want to support and tell others about. Livermore is lucky to have this kind of service available, and I'll be handling all of my vehicle registrations here moving forward. If you're reading this and considering where to go for DMV services--stop searching. Do yourself a favor and go visit Mrs. B's. You won't regret it. Thank you again, Felicia, for making a frustrating situation not only manageable but actually enjoyable. Keep doing what you're doing--you've absolutely earned a loyal customer.

It was amazingly easy. I can't believe they give you so much help in getting a car registered…read more Felicia was so helpful and assisted me with my out of state car that needed title and registration. I'd already smogged it, so it got everything else from Mrs Bs. A+++

Maria Fernanda is an awesome agent. She is super helpful, attentive, and sweet. She made the…read moreinsurance buying process enjoyable and easy. She answered all of my laundry list of questions and I appreciated her recommendations. Thank you Maria!

Really nice! They took really good care of me! At the end of the day I know almost all insurance…read moresales the same thing but it's the customer service that really made me appreciate them!