I had 3 locations with cable, however the price kept going up. I canceled one location and returned all the equipment, a month later I received a bill saying that I didn't return anything. This is my fourth time here trying to resolve the issue because I received a call from a collection agent. Ok, they won and I paid $59 for their mistake, but they lost all my accounts adding up to $400 per month. I'll never do business again with them. So, when you cancel your account and return your equipment, get a paper in writing or take a picture of their "specialist" taking your equipment so you don't have to deal with the same issue as I did. read more

Spectrum - Inside of the store. - Television Service Providers Near Me - Westminster, California

I mean it's really the only service that works in SoCal esp if you don't have fiber options. Usually a long line starting after 2:30pm on week days. read more

You will received bad services if you are canceling services and returning equipments. They will give you a hard time if they could...and if you are not the account holder then dont waste time to go there which is completely bs even a simple transaction. read more

Keep on hanging up on me when I try to reach anyone in customer service about our bill. Going to cancel the service.

If I could give a negative score I would as Spectrum does not care what they do to People. I got an email that says an upgrade would be done to the Internet tonight from 12:00 am to 12:00 pm and Internet service will be down. The problem is I work from home and if I am without service ,I am unable to work and my company will say I have to fund time not worked from my personal/Sick time. When I called, I asked why they could not do this Maintenance on the weekend as it is 12 hours, they said maintenance determines it and could not ask them why. If you have Spectrum, look into Frontier if you just do streaming. A friend just made the switch and loves Frontier If you have problems with Spectrum then look into getting rid of them now read more

Went into this store today and everybody was extremely helpful polite and more than ready to help me with any questions I have . They answered all my questions and then some and the person that helped me was Daniel but anybody in there should be able to help you as I said everybody was awesome. Thanks for a great experience Spectrum Westminster! read more

My review is for Spectrum internet service and their company as a whole, not this specific location. Although, I did go into this location to pick-up equipment at the end of 2021 and found the experience to be efficient, but cluttered with super high sales pressure and tactics, making for a very uncomfortable experience. S E R V I C E Overall, the service has been steady at 300 mbps for a 2 bed/2 bath condo with just 1 person working from home, 2 smart TVs, and occasional PS5, but not computer gaming. There have been a handful of instances where service cuts out and we have to re-start the router. P R I C I N G Absolutely TERRIBLE. After receiving a guaranteed "promotional price" of $55/month for my home internet, guaranteed for 12 months from Oct 2022, here we are in Feb 2023 just 4 months later and my internet has now gone up to $60/month going forward. It's just $5/month (or $30/year), but my biggest problem is that there was no email, phone call, or letter in the mail, just fine print on your last digital statement in tiny, less than 8 pt font. Spectrum is also notorious for never-ending price hikes year after year, so I know this will not be my last time with out of the blue increases if I continue with them. It seems like the longer you are a customers, the more they will charge you and the less they value you. Only the new customers get a good deal to reel them in, just to send them along a journey of price increases. C U S T O M E R S E R V I C E I called Spectrum just for them to tell me that they notified me in fine print about this a few weeks ago and that my promotional pricing and their word just 4 months ago didn't matter. They don't care about retaining customers, just about their precious dollars. I can tell you that I do not feel valued as a Spectrum customer and I will be changing my home internet to Costco. I would highly advise against using Spectrum for ANY services as this is a common theme with them - good speeds but never-ending price hikes. A L T E R N A T I V E S Verizon internet service some cities, however Garden Grove seemed to be at maximum capacity for internet users when I was looking for service at the end of 2021. I did have a great experience with their customer service. Costco has AT&T 300 mbps internet for only $55/month (forever, not just a "promo period" of 12 months) and they give you a $300 shop card just for signing up. That basically equates to $30/month for the first year and $55 moving forward. read more

Cherie at the Beach Blvd Huntington Beach location was kind, informed and patient. Excellent customer service skills! She should be in management. I say this as a seasoned business owner. I recognize employees who work with the public and actually care. Thank you for an excellent experience in getting my new phone transferred and ready to go! read more

Stopped by without an appointment on a Sunday afternoon to pick up my new modem and router. I signed in and waited less than a minute before Dominic called my name to assist me. Dominic was friendly, very professional and courteous. We were done in less than 30 minutes! Thank you Dominic for a pleasant experience! read more

I came into the store without an appointment after two frustrating days dealing with a failing phone. I was warmly greeted by Coung and after 20 minutes I was on my way with a new phone that is working perfectly. Cuong was efficient, knowledgeable and thorough and I highly recommend visiting this store an experiencing this excellent customer service! read more

Honestly if I could put 0 stars I would the time wasted on the phone and in person is just horrible, 3 hours to close an account and return equipment is just horrible. The customer service received over the phone was the reason I was forced to come into the store but coming into the store is just as bad. If there was an inkling of keeping service with Spectrum the horrible customer was the cherry on top to have nothing to do with any of their services read more

Spectrum - Television Service Providers Near Me - Westminster, California

So, this store itself wasn't bad. I finally got the help I should have had from day one two years ago. If you're dealing with dolts over the phone, drive down to the store. After 2 years I'm free, I switched to T-Mobile home Internet. Much cheaper and 3X faster when compared to a working Spectrum Internet. When Spectrum is down (averaged 1X a day), T-Mobile is infinitely faster, literally. Here's my experience with Spectrum. Signing up, a complete cluster f. on their part. Installation, I think the installer is working for the Biden administration now. After that, 2 years of constant Internet loss at random times. Sometimes it would come back after a few minutes, sometimes I needed to reset their equipment. Then the price took a big jump when the promo ended and about the same time the connectivity got WORSE. Ending service. OMG. The operator kept sticking to the script and I kept saying I'm done. She was next to useless and finally started telling me she's not stupid. But she proved herself wrong when the store told me she hadn't done anything. The cable TV fortunately always worked, but that's not portable. At this point the cord is almost completely cut. I still need electricity, but I can supply that if need be. Spectrum is a good company to avoid, bless their hearts. 5 stars for the store, -3 for the rest of them. read more

I visited the store on Beach Boulevard 3 times in the last month. Maggie helped me every time and she is great - so patient and kind. She explained that I was eligible for the one year of free cell service and helped me set it up on a trial basis. Today I went in and she patiently walked me through getting the information I needed (even though she had told me last visit and I had not followed her instructions) to move my number from AT&T to Spectrum. She even brought a stool for me as we waited for the transfer to take place. Thank you for a pleasant experience. read more

This place sucks they have five people standing And person helping... there were so many people waiting that the manager asked people to step outside because it was a fire hazard read more

What a joke. I am required to take my equipment back in after I'm done with the service. They don't have anyone that picks it up. So I had to wait in line for 45 minutes just to return equipment that I'm not using? This is such a poor excuse of a business model and you should be ashamed of yourselves. I hope the CEO or someone sees this message and learns that customer service really does matter and you can't just discard people when we are done using your "service." I won't continue with you now that I've moved to a different home. read more

Spectrum - Television Service Providers Near Me - Westminster, California

This review is specifically regarding our visit to this specific store & the customer service we had with Cuong. We came in to switch our mobile phones from T-Mobile to Spectrum to take advantage of their "get one line for $29.99 get the 2nd free for 1 year." It was a better option for our finances & returning to the Verizon towers was imperative for me. Cuong helped & and initially told me my phone wasn''t compatible with their system (Galaxy s20 FE) but my husband's was (he has an iPhone). With a trade-in, we got a great deal on my phone (upgraded to a s22). Then, although our T-Mobile phones were unlocked, T-Mobile took our phone numbers "captive" and wouldn't release them so we could port our lines to Spectrum. Cuong was so patient and helped us call T-Mobile and coached us on what to say so that T-Mobile could release the numbers. Once that was done, the rest of the process was smooth sailing. Cuong even helped us lower our home internet bill while we were waiting for T-Mobile to get their act together. Regardless of what you say about any carrier itself, the customer service in this Spectrum brick & mortar was fantastic. read more

Spectrum is the worst value for money. They have a monopoly on cable, in the community, not sure how this was and is allowed in America. Then try calling in for assistance, on hold for too long. Constant raising of monthly price. Funny thing is now they are selling their own cell service, banging on all the other carriers, and talking only they can be trusted. Like you can trust them for cable and internet? read more

Worst location. Twenty one customers in line. Six reps. Only 2 working at the same time. Laughing, joking with each other. One is playing a video game on his phone. No real manager that's for sure! I've been here for hours. Seriously 6 employees and usually only 1 serving a customer at the same time! I would never recommend. I'm here over 2 hours with only 4 waited on. As others posted. No sense of urgency. Manager is literally on the phone now a on personal call. I am waiting 2 1/2 hours and he hasn't waited on one customer. Correction we are at 3 hours and counting now. I asked for district manager number and they gave me a 1-800 number who said the manager must provide the info. He is refusing cos he is one lazy human. Seriously worst customer service you will ever experience. And I can here them up selling everyone and wasting everyone's time. People keep saying no I don't want the add ons. Employee when I mentioned to another person waiting that I'm here 3 hours, he started name calling. Said if your stupid enough not to get an appointment. Well I never dreamed I'm approaching over a 3 hour wait who would expect this! Especially when my service rep said how it's so easy to pick up my equipment. read more

The staff here is absolutely terrible. This woman worker told me to check in if I'm returning the equipment. After waiting for 15 minutes, this other customer came in and asked if he had to wait to return their equipment and another man worker said to walk down past Daiso to UPS to drop it off and return. Why did the woman instruct me otherwise? I'm convinced she's incompetent and did not even understand my question. If I could give 0 stars, I WOULD. NEVER coming to spectrum in Westminster ever again. Nonetheless, never using spectrum ever again because their service is absolutely terrible anyways!! read more

What was promised to be a 30 minute wait turned into a two-hour wait. The staff/employees here have no sense of urgency whatsoever and are extremely incompetence. When I arrived, I was told it would be a 30 minute wait. There were two customers who each took an hour long just to be helped. There were other customers in front of me who just needed to 1) pay the bill, or 2) pick up their modem -- I'm part of the latter and this process only takes 5 minutes. If the employees here cared about customer service, they would help the 20 customers waiting in line for a 5 minute pick up... Not only that, there was a staff who just stood there staring at customers. How are they being paid for doing nothing? Another employee left for twenty minutes after she finished helping ONE customer. Turns out, she left to the back just to sit down for 20 minutes. Lastly, I received a router box when I clearly indicated not needing one. I do not want to be charged an extra fee every month for something I already have, and my router is even better! Now I have to spend another 2 hours just to return a router THEY provided me by mistake AND I have to pay the extra fee. I would give this store and all its employees (including the manager) a 0 if I could. Lost times is something that can never be given back. read more

Been there on a bad day and good day. Bad day was during the daytime where I didn't make an appointment, a lot of people were waiting, and the staff was switching between lunch breaks. At one point there was only one person working, but after 15mins another person started to work and she went fast through each customer, providing a good service. Lesson learned was to either make an appointment or don't come during the rush hour. The good day is when my modem broke and it was 7PM, they were still open and they had 3 employees with no customers, waiting for the store to close. They helped me real quickly getting me a new modem under 5 mins . Lesson learn, it's sometimes good to go there an hour before closing. read more

It's always a bleeping 1 hour tour... They take forever and forever to get to you... Ants move faster... Snails move faster... 2nd or 3rd time here... That is why I canceled you and went to tmobile internet... Cheaper and better customer service... So long to wait to return a simple useless device read more

(This review is not location specific as I called Spectrum's 833 customer support phone number and spoke with Anthony (#61883). My situation: My bill is due today, but am moving very soon. I had called to inquire if I could pay only a prorated portion instead of paying a full month since I will no longer be living here to use their services. After calling and being transferred a few times, I finally had the pleasure of speaking with Anthony. He was very patient and kind and helped me with answering all my questions. He told me that currently, prorating is only an option in 3 states, California not being one of them. Luckily, my pay period cut off is only a couple days prior to my move out date so instead of having to pay for a full month, I will just have to go without internet for the final 2 days of living here. Anthony stated I will have to call back on the day of termination as that is Spectrum's policy (to cancel on the day you wish to terminate). Anthony was very calm and attentive and because of his demeanor, took the weight off my shoulders. Moving is stressful enough and I dreaded calling because of the "it's easy to sign up, but impossible to cancel " stigma. Anthony proved that to be false. He actually cares about his customers needs...Something far too rare these days (especially when canceling a service!!!) Thank you for being you! You are great at your job and you make a difference that shouldn't go unnoticed. read more

You can return your equipment around the corner at the UPS store. You don't have to wait in line, but I spent about 2 hours on hold when I tried to downgrade my service so it might be easier to wait in line at the store rather talk to the "retention" department on the phone. --- Downgraded to 200mb internet and dropped TV+Phone. I replaced the TV service with Sling for only 35$/month. Will be saving over 1,300$/year. Not missing any of my shows. Just go streaming, you don't have to deal with the TV Box drama. If you have purchased a TV in the last 5 years or have grandchildren who can hook up a streaming device just return your TV boxes to the UPS store and forget about the in store experience. Youtube TV or Sling seems to be the most popular services. Things change. Radio Shack, Blockbuster Video, One Hour Photo ... The cable tv equipment store will be next. read more

I put my name down at 12 noon and I was #16. I come back 2 hours later, my name is still #14. If service is this slow, they could we even believe they can provide fast internet. Think twice before you choose spectrum. read more

Spectrum - Television Service Providers Near Me - Westminster, California

The absolute worse cable provider. Prices continue to go up while service sinks. They've systematically condition customers to pay more as they take away services. We've had multiple boxes because they refurbish old ones poorly. Had a technician out and days later the same problems continued. I don't mind paying for a quality product but I despise paying Spectrum cable every month. read more

Staff was great and friendly and they had me in and out within 10 minutes. At first I couldn't find the location but that's because they moved from the left side to the right when you are facing towards Target. I will definitely only be going back to this store from now on when I need to go into the store for something. read more

If I can give a zero star rating I would. As a first time customer, the reps here were horrible. They were not helpful. I recently sign up for internet service at home. Promotional pricing was offered and agreed upon. Tech told me to switch out my old modem with a new one. I visited the store to exchange the modem. Was told by Javier that the account was cancelled and he couldnt do anything. He offered to sign me up again without the promotion. I called customer service and the funny thing is that they say the account wasnt cancelled. They berated him to do his job which he finally did. AND the funny thing was it was a simple scan from one modem to another/ Really Javier? I was livid. Javier you need to do your job better. read more

Please think wisely! I subscribed to internet with Spectrum back in 2020. I canceled within 30 days. SPECTRUM has a 30-day MONEY BACK GUARANTEE. I returned the equipment promptly and when returning it with the FEDEX label provided, FEDEX warned me to keep the tracking information and all my cancelation info as he has known too many customers that have been charged for a lot of equipment "not returned " Well, here I am in 2023 moving into new place thinking " I'll just run over on moving day and grab equipment etc and get my internet up and running for work. I walk in and wait. I'm called up and then told, " oh, we sent you to collections " for NONPAYMENT. FIRST, he doesn't do the research SECOND, He gives me a phone number and says call them KNOWING the phone number he gave me " was closed" so outside the store I look up the 24 hour phone number and find that I WAS WITHIN 30 DAYS. Easy to understand enough for me. MONEY BACK GUARANTEE....BUT They sent me to collections. Okay, the only kind lady whom I talked to at the main call center KIM...FKN AMAZING HEART !!! GOD BLESS her!! Otherwise, I wouldn't have had any help with Spectrum on making my name and account right. So I went back into the store and tried to communicate that I talked to customer service, and what happened with my account. And that they opened up a dispute because it is not right per their 30-DAY MONEY BACK GUARANTEE policy. The store manager came to me and said that he was sorry he couldn't hook up my service for 10 days due to a HOLD on my account per money owed!! I was thrown!! At this point, I'm over an hour dealing with this and not one person except KIM and Jamela was helpful and they definitely didn't work at the store. So I walked out AGAIN and call back to ask what the disconnect was between the store and the call/billing center... they agreed with all I expressed and had to get management involved since there was a hold for this 30-DAY MONEY BACK GUARANTEE. I went with T-MOBILE AND COULDNT BE HAPPIER with their customers!!!!! And 15 dollars cheaper! read more

I will never order another service from spectrum because they require you to wait online and be transferred back and forth if you want to cancel a service. They are terrible. Separate and apart from their disney dispute, their spectrum app doesn't work well, recordings skip and black out and channels are fuzzy. read more

Worst company Horrible customer service Impossible that in the 2020 an internet company is so low and not professional. Change company as soon you can. Spectrum sucks. read more

Worst place they lie to their customers 1 month free and charge them the next week supposedly 50$ per month charging 130$

This company has lost their mind. They try to bill you for services. You've never had then when you call them up and waste your time speaking to these morons in billing they don't correct it. Their service sucks just downright sucks they rip you off for your download rate speed so always check it we're done with them in one months time we're changing services. I've already canceled the cable TV and just have Internet. I use a digital antenna and I could care less about Cable, TV, and all the crappy movies that are out! So Spectrum as usual if I could give you a negative rating like -10 stars, I would do that! read more

There are always at least 20 people waiting to be helped in the store. They got rid of their self-pay kiosk so you HAVE to wait in line to pay. The service itself is expensive because they raise the price $10 every year. I started paying $50/mo and by the time I stopped my service it was $90/mo. Spectrum sucks in every way. Life is a scam. read more

Anytime I've had to talk to customer service it was wonderful never stressful or confusing they helped and went above and beyond

I got a Spectrum Mobile account, over the phone, and the guy confirmed that I ordered a gray phone, but they sent a lavender phone. I called support and they said to return the phone to Spectrum store. The manager at the Huntington Beach store said he can't exchange or even return the phone, I can only get a different phone through calling customer service and wait another hour on hold. Horrible. I haven't even started their mobile service and with the bad customer service, I'm just going to keep the phone carrier I already have. Spectrum has such bad customer service read more

I live in Klamath Falls, OR and have my cell phone service through Spectrum. I have been extremely with with my plan and service. Spectrum prices and conveniences make it simple and affordable. Recently, I needed to update my phone and am very pleased with the outcome. I got a great deal and the Store Specialist, Markie Dodds, was excellent. Her customer service skills are exceptional. She was friendly and efficient. She got through the change over quickly and gave attention to details that were important to me. I left very happy. read more

I don't normally write reviews, but after receiving such great customer service, I feel like I need to. I was so stressed out, but thankfully Mr. Cyrus understood my questions and helped me quickly solve every problem I had. It was nice to have such a positive and professional experience with someone who made me feel like he genuinely cared. 100% satisfied customer. Thanks. read more

There is a reason why this store has such a low rating these people who work here and their customer service are fucking atrocious. good lord I can't think of a worse company I've dealt with outside of car max the guy who sold me everything lied to my face about it and they were in the back office cussing up a storm about fucking people out of money the store seriously needs to be investigated i put in a complaint to the BBB and I'll be calling all day to make a complaint about the store itself read the reviews they are their for a reason this store is fuckin terrible BEWARE THEY WILL TELL YOU SERVICE IS 49.99 THEN ITLL BE 68 with voice bundled. I don't care about the price it's about the principle scum bags read more

Unbelievable obnoxious costumer service. After waiting for almost an hour just to exchange for updated devices employees aggressively only wanted to focus on selling Cell phone services. I kindly said "I understand you're doing your job. I don't have time for it". He didn't want to hear a word I said. He said okay and still continues to focus on cell services. After at least 4th time kindly telling him to stop we get to what came for. At least 4 more times brings it up while going through what I came for. After get what I came for he went on with cell phone crap. After about 3rd time I give him a shot. As I tell him I have Verizon he talks about things and is constantly wrong. As try to answer questions he cuts me off. After a few questions I told him how terrible he was. He constantly cut off my answers. The time he wasted only focused on what I didn't come for explains why wait was so long. Only gets worse! As I set up my internet devices. They didn't work. I called customer service. Turned out he didn't add it to my account. That cost me a lot of unnecessary time! read more