If I could give them negative stars I would. I would NOT recommend these services to anyone. Their customer service is horrible, the website never loads properly, the Reps are u clear on how to fix a number of issues. I had to call into spectrum 9 times over the past 6 weeks just to get my account straightened out. And it's STILL not fixed. Then because I started my mobile service over the phone, none of the in store spectrum Reps can help me. They get you sucked into this HORRIBLE system amd then your stuck. Mistake from the very begininig. They CLEARLY don't know what they are doing. read more

I have been trying since 3/27 to port my Spectrum landline to a Spectrum Mobile line. No luck and it is 5/5!! "call back in 24 or 72 hours" and it will be done! Hasn't yet. So so frustrating! read more

DONT SWITCH TO SPECTRUM MOBILE!!! I have been a mobile customer for almost 3 years now and have always paid the extra charge of $12-$15 a month I believe for early upgrade and insurance protection. After the 1st year of service I wanted to trade my device in but in order to do so I needed to pay mine off fully in advance because the store closest to me didn't sell cell phones or drive 2hrs to a store that did. I had a friend in that area who stopped at the store there, cuz they don't have phone lines to call the store either so u can't call and see if they have a phone on stock, at that time they did NOT have the phone I wanted nor the phone my daughter wanted in stock so we paid off our phones she went somewhere else and I stayed and still traded my phone in after paying it off. I figured with the new store coming soon to my area that did sell cellphones when I was due for my next upgrade it would b fine...NOPE not fine!!! 1) I had to make an insurance claim on my phone I did at 10am on a Monday morning they said before 7pm I'll receive next day free I didn't receive it till Wednesday afternoon. 2) My replacement phone is a piece of crap, when I'm trying to have a conversation it cuts in and out so bad that the person im talking too hears every 3-4 words 3) this "new phone" is trying to constantly do updates that its already done. 4) when i mobile hotspot to another phone it comes up as a S20+5G even though its suppose to b a S21 Ultra. 5) ive been trying to do an insurance claim on my other daughters iphone 13pro max for almost a month now cuz they keep referring me back to Apple care even though the warranty period is up but since its a hardware issue they claim they have too. 5) her iphone keeps powering off randomly and then back on or it freezes up on her. She cant even back up her photos without her phone either freezing up on her or shutting off on her. She just had a baby on December 30th, her 1st, so her pics r extremely important to her. Not ti mention she has 3 step boys and needs her phone working when she is home alone during the day. Now Apple care says i have to take the iphone 2hrs away so pocket geek can look at it and deem it a hardware issue to Apple care and then Apple care will refer us back to the insurance company. 6) FYI even if the iphone was a physical damage claim the process is the same. 7) We tried trading the phone in for the current Iphone 14pro max and was again told we had to pay the Iphone off, we still have 10 months due on it for a 24 month installment plan so like $500, in order to trade it in cuz SPECTRUM DOES NOT ONCE AGAIN HAVE THE PHONE IN STOCK!!! So once again i CANNOT utilize a service i pay for every month because they do NOT have the phone in stock. Im curious to know has anyone ever bought a phone from a Spectrum Mobile store and walked out with it in hand the same day??? I am going to take her phone to Pocket Geek next week cuz i already had to b in that area to have her sisters braces removed. But if it wasnt for that i wouldnt have to b in that area for a long time. So why am i expected to jump through these hoops, make a 2hr drive to get her phone looked at even though Apple care alreday made her do numerous things that took us days to do cuz it kept freezing and shutting off like updates and crap...just to get a service I pay for and have paid for for years now. I don't use my insurance often. I believe this is the 2nd time with each time being on different devices. The other device was my other daughters Iphone. 2 different phone numbers at 2 different times since June 2020. I've had 2 lines with them the entire time with the exception of like 3-4 months where i only had 1 line and ive never missed or been late on a payment. To say I'm beyond frustrated and irritated with Spectrum Mobile is an understatement. I feel like I'm being ripped off and screwed around!!! They have no problem taking my money but they don't hold up their end of the bargain. Another thing is if your WI-FI at home goes out your internet on your cell won't work, when Spectrum looses service so do u and they won't credit it u for it even if it's days that u have no phone to call, text or use the internet on. STAY AWAY FROM SPECTRUM THEY R A RIP OFF 100% ANY MONEY U MAY SAVE BY CHANGING TO THEM WILL B LOST IN PATIENCE OVER THEIR STUPID WAYS...THEIR SERVICE ISNT VERY GOOD IN N MI... Im moving my line tomorrow to AT&T trading my phone in for $1,000 trade in credit and my fiance gets an $800 trade in credit on the brand new iPhone 14pro max our phone bill for 2 lines with 2 new phones will b $120...Im paying $192.49 I believe for 2 line at charter and both like carry insurance, we didn't get early upgrade at AT&T cuz we will pay the phones off before we need to trade in. BOTTOM LINE SPECTRUM SELLS A SERVICE THEY DONT DELIVER ON!!! NOT RIGHT OR FAIR!!! read more

where do I start this has to be the most horrible service I ever had we paid 300 dollars on are phone bills and it's still trash and they sell u used phones read more

It would take 2 pages to list all my experiences with spectrum mobile, all not good. The service usually works ok...usually. The issues are customer service I have not found anyone who knows what their doing and when they tell you they will correct an issue it never happens, you get passed from one agent to another and issues never get resolved. NEVER, buy a phone from spectrum. read more

I applied for a Spectrum Mobile phone and plan each morning for six days. On three occasions I even spoke to a Spectrum Mobile supervisor. They all made promises that were never kept. They all said I would receive a cell phone within 3 to 4 business days. But that never happened. Each morning for six days I received an email from Spectrum Mobile saying my order was canceled. No one at Spectrum Mobile was able to tell me why I never received my order nor did they care. All employees and supervisors were unwilling to follow up and solve their problem. Spectrum Mobile is unreliable, irresponsible management, not problem solvers therefore I switched to their competitor. Sincerely, GAST read more

I canceled my mobile account with Spectrum two months ago. They keep charging my credit card.

Spectrum mobile double charges me every month. I highly recommend going to a different service. I'm switching to Verizon next month peri've complained to them but they blame me for the problem even though I've made it very clear that I don't use my mobile network at home. I have spectrum but it makes no difference. They still double charge me every month. read more

If I could give this company a zero, I would. This has been the worst experience ever with a cell phone company. We first signed up for this as part of a bundle with our business internet and voice service. Then, this account was split off so we began to get multiple bills. They won't allow us to send a payment in, but their service mandates a credit card for auto pay. So, we did that. Then, when the contract ran out, we called to discontinue the service. We continue to get messages that auto payments will be made even though the account is suppled to be CLOSED. When we called to inquire, we were transferred to multiple different departments and, as I sit on hold right now, have yet to get this issue resolved to make sure we don't continue to get billed for an account that is supposed to be CLOSED. And their customer service reps and folks in retention are nasty. Just nasty. This is a SERVICE. Maybe start acting like it. Update: Retention transferred me back to mobile billing (the fourth department I've talked to on this call). They are now saying that there are megabytes used on the phone THIRTY DAYS AFTER THE ACCOUNT WAS CLOSED. Seriously. Never again, Spectrum Mobile. Never again. Final Update (I promise!): Mobile billing is now telling me the account was deactivated TODAY, after I was just told by the retention department that is was deactivated on August 9th. Spectrum Mobile folks flat out lie. read more

Spectrum and Verizon claim to provide service in our area. We went with Spectrum because of lower rates. I contacted Spectrum and they told me they had no control over service. One agent suggested I get a signal extender but when I bought one Spectrum would not allow it to be connected to their system. They claimed WiFi calling would make up for the low signal but it does not. We're in a metro area and our community inexplicably has poor service. read more

I called into Spectrum Jan 13 and was curious about starting a new line. The sales agent screwed me over and told me that I wouldn't be charged any fees until I hit accept on the terms and conditions, well that was a bit FAT LIE!! I was charged $142 the following morning to my card!! I called to get my money back and they said that I had to return the phone and then we can process the refund! today is Feb 2nd and I still have yet to receive my money back. They said they just got the phone back last Wednesday and refund is being processed!! This is taking way too long and I have bills I need to pay! They have no helped me at all with speeding up the process for THEIR MISTAKE! I was not compensated anything for my time and they have yet to still speed up the process they just keep telling me to wait. read more

they stole my money from my account 2 times without permission att and I cancelled my account last month and they refused to cancel it so att and I sent in the emails and they are being investigated for fraud and when I called they said that I owed for the month I left them do your self a favor and go to a better phone service even with brand new phones I pay less than I paid on spectrum I pay $50 a month for each line and still with new phone read more

These guys are the worst of the worst. It's sad because mobile phone service is actually okay imo - but customer service reminds me of the Charter Cable days. Placed an order for a new iPhone 14 pro and was told unequivocally that it would arrive on 9/16. I called again 4 days after placing the order and was told that it would be another month and "everyone should know that" (referring to their reps). I'm done. read more

Avoid doing business with this company. In my opinion, they are a master of "bait and switch". They will tell you one thing to get you to "buy" (go with their mobile service) and then not deliver on promises. Do not be persuaded by their $29.99 per line offer. You really do get what you pay for and our experience has been that you get sub-standard (low quality) service. Everything from porting existing phone numbers, to activating new phones and to not getting promised trade-in offers on old phones was very problematic. It should not be this difficult to get quality mobile phone service! read more

going from verizon to spectrum mobile has been an absolute nightmare. not only is their customer service garbage the service is even more garbage. do not be fooled by their play with words like 'unlimited' because i have unlimited plus and i'm only allowed 30 gigs per month and they don't offer a higher gig package.... so that means they slow up my internet speed after the 30 and now this $1300 iphone 13 pro becomes a cheap pre-paid running phone the last tweo weeks of every month. this sucks and as soon as i pay off this phone i'm going back to verizon where i should have stayed. read more

Was offered a great deal to switch from Verizon at $0 the first year then $29.99 the next year. I had to buy a new phone from them but it was still cheaper then Verizon. I ordered my phone and they SENT THE WRONG PHONE! This took hours of waiting on their customer service number representatives and robots. They send the right phone, then when I try to activate it, nothing worked at all. 4+ hours on my weekend to get this situated as they don't have a representative department for mobile to help! Their mobile customer service ends the call and says do it on your own (which doesn't work). I spend another hour to just cancel the whole thing and they charge me a $50 repackaging fee to send it back. This is a scam and no amount of money is worth to switch to a company like this. Run don't walk. read more

We bought two Samsung phones when we transferred our mobile service from ATT. Good deal, but now I have learned that you get what you pay for. One if the Samsung phones charging port broke and the phone would not charge. 15 days after we got it. I get on the phone to customer service, they tell me that the phone is one day beyond the time to return and get money back. It is still under Samsungs warranty but we would still have a creepy phone. Our Fix was to turn in that phone and apply the money to a iPhone that of costs much more. No. No can do. So I asked for suoervidor, got transferred to sales. Then to billing. They just wouldn't listen. This phone is new. This $800 phone is broken. Spectrum doesn't care. We will be calling Samsung about repairs, and will be stuck with it. read more

i have been with Spetrum for a very short very ugly time. it took 24 hours to activate a new iphone 14 promax. they refer you to leadership. what a joke leadership can't fix anything. they just give you attitude. the only thing you can do is leave spectrum and go to a real mobile carrier. DO NOT WASTE TIME WITH SPECTRUM. YES ITS CHEAP AND YOU GET EXACTLY WHAT YOU PAY FOR! read more

First of all, they don't tell you that your service is actually Verizon. I haven't had the service for one month and 95 percent of my calls are dropped. I go back into the store on pine and was told that because I didn't buy my device from them, that my device will probably not work. Mind you I have a Galaxy S9. I asked why did you not tell me that when I signed up for your service and he just shrugged his shoulders. The price is great but the service is horrible . read more

This company sucks. After switching from Verizon to Spectrum to save money on basically the same network, I dealt with nothing but one problem after another for over a year. Their customer service is the worst I've ever experienced. Their devices and network systems are less than DSL from the 90s. I would never ever use their services or recommend them to anyone, not even my worst enemy. read more

First I like to say I am disappointed with Spectrum mobile I really thought that just playing was going to be the best for me and my family but I was wrong during these trying times money is a very hard thing to waste and I like to say Spectrum mobile really took money for me I purchased two phones in the store and they had to mail it to me first of all the forest are mailed to me didn't work out I mailed it back and they were supposed to get my money back that I paid in the store of $168.83 then they end up taking an extra $97 out my account without even having service they told me that they was going to refund me all my money back I return the phones back to them by mail and got the confirmation just for them to tell me now they can't see my account no more so they refused to pay my money back I have done everything I could so they got free money out of me and I have nothing to show for it I would not recommend them to no one and I mean no one they are thieves and they stole money read more

I just switched from Verizon to Spectrum Mobile believing it will be better. It has been a nightmare, one of the my phones was activated with no problem but the other phone they were doing an E SIM and now the phone is practically broken they cannot resolve the issue I do not have service and they have been giving me the run around for four days. I try purchasing a phone in the Kenosha Wi store and the agent just said oh I cannot get into your account come later after practically a half hour there. I call the online service and they were surprised I could not be helped at the store. Still without the activation of the second line and no response at all I should have stayed with Verizon read more

Spectrum mobile was great in the beginning but now my wifi connection is in and out. I lose connection 100 times more than when we first got it. Shame on them but I'm moving on... read more

Spectrum Mobile is NOT VERIZON. Spectrum services is horrible. I've had my support calls disconnect multiple time. I've a week out and still don't have service. They screwed up the porting of my telephone number and then I'm lied to daily that they'll have my phone fixed in 24 hours, 7 days, etc. DO NOT BUY FROM THEM read more

I wish there was an option for negative stars. We canceled the service in less then 2 days. Only reason we didn't do it the first couple of hours was due to being busy. I literally can't tell you how bad this is. Dropped calls, unable to make calls, once you do if your able to place a call it's so broke up you can't understand crap. It's like your talking to a Muppet being strangled. Then the static. BUT WAIT THERES MORE! so apparently they ho out your info. Every time we got on our phones pop ups out the a$$! Literally had to watch ads before doing anything l. Then no matter where you are wither In the midst of a text or call, or Google a banner at the top with scam ads. Oh and the only calls that would connect was all the scam spam calls that where calling constantly. Coincidentally only the min we began service. We switched to another mobile carrier and immediately all those ossues say don't happen bc of them stopped. This is only a few issues we had in 2 days. I can't imagine if we waited a week to cancel. 100% sure spectrum sells your info which is why you get nothing but scam and spam. ​ read more

Spectrum is overpriced and has horrible customer service. I've been attempting to unlock a phone I purchased from them since June and keep getting the run around. They sent me the wrong unlock codes when apparently I only have 5 attempts to unlock a carrier locked phone before it's unusable. They keep "creating new tickets" and when I ask to speak directly to a supervisor I get the run around. How is this an acceptable way to treat someone who has done business with your company for years?! They should have recognized their errors and found a resolution long ago. This is ridiculous and I will never recommend them to anyone I know. Now I use Mint mobile with the same level of service. I paid $90 for three months of service to start out and was able to bring my own device. read more

Story time......so we have spectrum internet and spectrum mobile. Well times are tough so we couldn't pay our mobile bill on July 22nd but we could pay it on August 4th. Well I woke up this morning to an email telling me if I don't pay $280 by August 2nd they would suspend our services. I instantly contacted spectrum via chat and asked for a two day extension of which they denied. I then scrambled to do everything I could to pull together $280, unfortunately it was through three different payment methods. I was at work so I could not call so I contacted them via chat again and asked how I could pay using three different payments. The agent then assisted me in paying $155 of the $280 that was due. A few hours later, I get the $125 that I need to pay the remainder of the bill. I log into the app to make a payment, I see that my $155 was applied to my internet services. I immediately call them to sort this out, I originally spoke to the mobile department who told me that I needed to speak to the internet department and that they could transfer the balance for me. The women then transferred me to the internet department, where I sat on hold for almost an hour. Eventually a spoke with a representative and explained the situation. She told me she could put in a urgent claim and that someone would call me within the hour....no one ever did. I called back and explained what the previous women told me and this women said let me contact leadership (this took a while) eventually leadership came on and told me that they can't do anything and that the claim would take 3-5 business days to process, at this point I lost my temper and told the women I needed someone else and that they are basically stealing $155 from me that wasn't meant for them. The women then transfers me to the supervisor for the billing and claims department. This women then tells me that the ticket is in the system and that the mobile department will be able to see that and they won't suspend my services as they know the payment is coming their way. She then transfers me to the mobile department so I could pay the remainder of the balance. I then speak to another women in the mobile department who tells me she will need to contact leadership (this took over an hour) she then comes on and says "sorry it is what it is" so I tell her no this can't be, I have the money and I'm desperately trying to pay this bill. She then goes on to explain that's it auto payment only and that the balance needs paid in full and they don't accept partial payments. I responded by explaining that I was unaware of this and the the originally agent who took my $155 payment should have explained that to me. The women just began repeating herself so I again requested someone else. The next women to get on the lines name was Corinna and she claimed to be a supervisor. I started out by explaining to Corinna that I don't need the auto pay speech, I need someone to fix this because now I'm out $155 and my phone will still be suspended. She then proceeds to only respond by telling me I needed to be more professional and "her mobile agents don't make these kind of mistakes, the internet agents do". I explained to her that I have the chat where the agent took the payment, to which she responded, "you can't talk to a mobile agent through the chat option, it's call only". I explained to her that I only have ever talked through the chat about my Mobile services and that I can prove that. She then went on to tell me that I should have known that I have to pay the payment in full with no partial payments at to which I said "it's confusing when your agent then proceeds to take the partial payment....." at which point she said once again "not her mobile agents". Corinna was absolutely no help and probably the worst service I have ever received from a person. I requested to be transferred again and was then once again connected with the internet side of spectrum who put in a request for someone in leadership to call me (it was past 7pm at this point) she then told me at the end of the call that there was a request put in to not refund my money but instead apply it to my internet account. So now I am out $155 and my phone will still be disconnected and I spent an entire day on the phone with the worst company. I just feel that others need to understand how unhelpful and corrupt this company truly is. They do not care for their customers and due to monopolizing the industry, they feel that they do not have to answer to anyone. If I was you I would not use their mobile services at all. I struggle with their internet services at time because they also can lack customer service but today was the the first time the internet side of spectrum actually seemed to want to help me. I know that a manager calling me will do absolutely no good and employees like Corinna will get a pay on the back for handling such a "difficult customer" but I guess I have to try. read more

I had another great experience with customer service at this shop with Bridgette! She was super friendly when i returned my modem and then went out of her way to make sure i had the guidance to set up my new one. read more

They lie. I got 2 phones and 2 lines. One of the phones didn't work so they said buy a new one and send the one that didn't work back. So I did. But not in the time they think it's appropriate so now I'm paying for 3 lines and only using 2. I've been told twice they would cancel the third line since it's not activated or being used. But now I'm told if they do that I have to immediately pay $400 (double the value) for the phone I don't even need but they refuse to take back. Nothing wrong with it they just don't want to. They don't do much to keep your business. No adjustments for customers. But if you want a free month of TV they'll practically force that on you. It's rude and inconsiderate read more

I have Spectrum Mobile and the service is OK. The Customer Service on the other hand is crap. I went online to see what my next payment would be and it wasn't there becauseIhadpaidthebill. Called Customer Service and the representative told me the same thing each time I told her I wanted the upcoming bill. Ridiculous! read more

Bri was amazing! Most helpful employee in the whole company, helped set up with at my girlfriend's place and get a great deal on my WiFi that customer care wasn't able to help with. Installation was a little funky but came to the store 3 different times that same day and she assisted us politely, professionally, and promptly every single time helping with all of our needs. 10/10 customer service. Situation with Spectrum was so so but Bri was the most helpful person especially with everything going on. Thank you very much read more

Im an easy going guy and never leave reviews. However, I feel people should know about Spectrum Mobile. Their customer service department is HORRIBLE. I have been dealing with them for over 3 months trying to get a trade in issue resolved. They deal with Assurant on trade-ins, yet have no way to communicate with each other when there is an issue. How do you partner with a company and have no communication with them?? I was never sent a shipping label to send in my old phone so I could get a $200 credit. Spectrum says "call Assurant, we don't deal with that", Assurant says "call Spectrum, we don't deal with that". What a $h1t SHOW! read more

Spectrum customer service is absolutely horrible. Talked to rep on Jan 7 and signed up for service. Realized on Jan 9 that I was misinformed about delivery date and where sim card would be delivered. Called customer service to cancel. They informed me because of customer service errors I would be refunded. Never happened. Called twice more and was reassured money would be refunded. It is now March and still no refund. My advice is to stay away from Spectrum mobile. Not very credible. read more

STAY AWAY!! It's been three weeks and no phones. Only lazy people that tell me it's my responsibility to prove I never got them. They old me I had to file a claim with FedEx but couldn't because I wasn't the shipper and they wouldn't give me their account number. Fed Ex driver made up a name and they have already admitted they didn't get a signature even though they were supposed to. They refuse to give me a refund. Even told me I could use the insurance I paid for, pay a deductible and get new phones. Now I have to file a police report and wait. They changed their procedure in the middle of my claim and then changed my claim date. read more

Was not even able to activate a phone! Worst customer service I have ever seen. That includes over the phone, internet, and at an actual Spectrum store! Its almost like they don't even want your business! Actually heard a customer service rep laughing when she thought I was no longer on the phone with her! Pathetic! read more

Spectrum internet is a joke! Service goes out constantly. The times to speak to someone is crazy. Unprofessional staff that come out to your home don't wear masks. Does anyone recommend a better service in Long Beach. read more

OBTUBE EL INTERNET POR 5 años y nunca me avía percatado que días tenía internet y días no asta que puse atención yo pagando un servicio que me lo proporcionaban por días. Más obtuve mi celular con ellos pero el día que cancele mi internet por arte de magia mi data del celular estaba muy muy lento en fin cambié de compañía por que nunca hicieron algo al respeto en mi opinión presten atención espero y esto les sirva en algo. read more

If I could give them a 0 star it would be too much. Very disappointed. over charged for the past 7 months and have brought it to their attention every single month and even went into the physical spectrum store and they said a manager would call me and never did. I'm on the phone with spectrum every week crying begging them to fix the problem. Tomorrow I will be closing the internet account as well as all the phone lines I have with them. I'm about to kill myself because of spectrum!! read more

I love it. Great price, I mean GREAT price for unlimited including hot spot coverage for only $29.99 WITH ALL TAXES AND FEES INCLUDED. This is 1/3 of most other carriers for the same service. And they use Verizon towers which are one of the best here in NY. They may not have as many 5G towers yet as the others but the 4G LTE service covers the entire country and I'm happy with it. read more

Spectrum Mobile is the worst phone company to use. Do not do business there. My bill for 2 phones was 184.00. They came out of no where and changed my amount due to 245 the only reason they gave was that I didn't have their home internet anymore. I explained to them I was moving, but when I got the internet at my new address, they would not lower my bill. I have asked them to change my payment date they said the only way to do this was to pay on a different date, I did and they cut my phones off. I am so done with Spectrum. If you get the Spectrum service they will apply payments to whatever is due on the account and then cut your other stuff off. You can speak to 5 different agents and ask the same question and they will all give you different answers. NO ONE knows what they are doing in those call centers. read more