The internet is fast, the phones reliable, and the service I just received was above and beyond - super nice and conscientious people, very fast, truly exceptional. I am quite impressed and grateful. read more

There is a reason for the abysmal reviews here, the customer is set up to fail at every encounter with service ,from the beginning to whatever miserable outcome my ensue . Bottom line is the staff are trained to confuse ,frustrate, and befuddle anyone trying to adjust or change service at any cost. Its clear they are trained to respond in the most inofficious manner possible to maintain whatever overpriced service plan you may be trapped into. Worse than the Glendale DMV, and that's hard to do. I wish more people would report them to the Better Business Bureau , its a lot easier than you might think, and its for horrible traps like this. read more

My bf and I went there for new service yesterday as we walked in we got greeted by the manager "Rubik "and sales person "Quentin" helped us to get what we were looking for and more , we got the best customer service Everrrr from this two gentleman and I'm going back to switch my cell phone carrier to spectrum as well . Thank you again Rubik and Quentin for your outstanding service , you guys made our day I wish there was 10star option to give you guys . read more

How often do we need to actually go into and relate to a cable company in person? Not often i would think. I changed out and away from Spectrum for my Internet needs very recently and went to Verizon for same: this cut 50 bucks off my monthly Spectrum bill. Verizon gave me an offer i couldn't refuse as don Corleone would say. In any event i went to the San Fernando blvd location as i thought this is where the Spec store was/is. Well much to my surprise and chagrin the store had moved to the Glendale Galleria a place that, except for sneaking into Macy's now and then i haven't actually stepped foot into for close to 20 years! This store is very new, very clean and the personnel tried their darndest to calm the nerves of the Spectrum customers who were waiting outside the doors for an 11 am opening? (11am? ) I returned my internet equipment quickly, got a receipt as directed by an "in the know" friend and bid adieu. One thing that stood out for me is the merchandising in the store: very Apple store-like i would say. Their Mobile phones were displayed and available for the customers to dinker with: ditto the Modems and Converter Boxes which tickled me. But it also led me to ask as to why my equipment at home for Cable looked so out of date and worn. Spectrum needs to digitalize what equipment each of their customers has and when it needs to be replaced with a newer model. Newer models that will improve your cable service. My interaction with the employees was pleasant and i was waited on quickly. Cheers! read more

I recently visited the Spectrum store in Glendale Galleria and Menua at Spectrum was very helpful and provided great expertise while helping me set up new internet service. read more

Spectrum has one of the worse service, rates are so high, charge $10 each for cable box in your house per TV's. And will not reduce the cost. . New repair guys com3 out and do not know how to fix your cable or tv. They suggest calling geek squad. After they have been here for a hour, must not train their guys enough. Never a good customer service discount, phone staff very rude too. One of the worst cable company in greater Los Angeles. read more

Horrible customer service. Three reps standing around. Took five minutes for one of them to ask me if I need help. Sales rep made no eye contact. Was playing on her phone. Asked for help on a bill. All she said was call customer service or buy TV service to get a discount. Hopefully Spectrum's phone service is not as horrible as there customer service. Didn't get sales reps name. Hispanic, female, black hair with glasses. read more

Spectrum - Internet Service Providers Near Me - Glendale, California

This place is awful, and will try to screw you over. Will not listen to your needs, and will have to thinking that your phone plan needs an update. That is what happened to my mother in law. She needed to swap in her phone that was not in working condition, for her business phone/device. Mind you both phones were the same model. yet the supervisor (missed his name, but I can describe his appearance. Bald head?) And another older gentleman with a mullet, said nope can't help! Mother in law was under the account, and both proceeded to deny. Apparently the man of the household needed to be present to make the swift change. But why? Both names were under the same account. Later, he proceeded saying that he cannot assist us and need a new account? Wow. Stepped out the store, called Spectrum directly explained the situation . Was instructed to go back into the store and swap the phone. No hassle. Maria later assisted us, and was very kind. People like Maria should not be in such toxic masculinity work environments. Mother in laws phone was successfully swapped, and was working immediately. Shoutout to Maria for that. Be aware! read more

Quentin and Alex were so nice and honestly I came in crying and left with a smile on my face. Thanks for making my trip to get internet easy! read more

So glad I dumped Spectrum. I have used this company for cable and internet for more than a decade. Then I cancel the cable and kept the internet. For 15 yrs, I have called them to see if theirs any special for the internet. They say no, I'm already getting a special. $80.00 dollar is not special, it's reg price. Today I finally cancel Spectrum. Couldn't believe they said they will lower the price to $49.99 plus unlimited mobile talk, text, and data plan for 1 yr at no charge. A little bit too late. And it took the guy 20 mins to finish processing my account and to get a receipt. The worse service ever. From 1 to 5 stars, I give it 0 stars for customer service. read more

Woww I never had good experience with spectum but today o went there just for check the prices and just for looking however this time was totally different Dro he welcome me and start explaining how can i save money on cellular phone and give me many many advices about, he was very friendly and professional i like that so guess i change my lane from Verizon and now I just wanna say thank you so much Dro for everything read more

Worst customer service. Only 1 person working and he refused to help us because he said he was helping another customer who was on the phone and clearly not ready to be service. It literally took 2 mins and it was done I don't see why he couldn't have helped us. read more

Worst cable service ever sucks ass@s.u pay 100 bucks for the fight and it snows up or freezes...just trash att number 1

This service is terrible and it kept freezing. I called and they were rude and insulting. I paid $258 a month for years and totally ripped off. read more

Before you go there, I would highly suggest you read this. I wanted to get their tv service program, so I went to the store and got a plan that was about $25 a month. I was told there were no hidden fees and and no additional tax. Once I got my bill, the total was about $110. I went to the store and they said that it did intact have tax. The guy who I got the program from denied my argument and said that he made me aware of the tax. This is one of the many altercations that I've had with this store. Another reason why I would not Recommend this is due to the fact that they have poor customer service, false advertisements, and the staff there are extremely rude. They also raise my bill for things I did not purchase and I've always had to make an argument to set things straight. I'd recommend Verizon instead. They have fast work, good customer service, and no hidden tax or fees. read more

Such a bad customer service I went today. I wanna pay my bill the manager telling me if you don't like the customer service go to different store. Don't come in here.all because I said I wanna pay half cash half card and five customer came after me they left and I'm still waiting. His name is Arvin. so disappointed. read more

Huge retail store with multiple stations but only two workers where one is incapable to help mobile customers (hence it's Spectrum Mobile) hours waiting for one guy who's diligent, spectrum management if you see this, hire more staff read more

Stay Away ! don't waste your time & energy not worthy of your patronage They are not reliable read more

The worst customer service. The store is full of customers and the employees went somewhere and did not come back. When I came there were 4 employees and now there is only 1 and 8 customers are waiting. Very disappointed. I brought the device to exchange because it doesn't work, I waste my time speaking with the operator more than 30 min and now I have to wait here hours. read more

Mario, the employee who helped us was great, very nice and extremely courteous. We wanted to check out their mobile phone plans and although it was almost closing time on a Saturday night, he helped us very kindly. It was a super easy and pleasant experience, the location is organized and clean. And for those who may want to know if the mobile service is good I should say after almost one week of using it we never had a problem so we're happy with our purchase specially that we're paying way less than our previous plan with a different company. read more

i went to this store to pay my bill in the machine. Machine as always seems broken for sometime and NEVER was service. So i signed in the front computer to wait in line. One Associate with the name Nerses Bearded and Chunky was by himself. Very Slow in assisting customers that i saw four or eight customers just left the store frustrated because he was stuck with one and it was taking forever. I was expecting i would be called next because obviously i was the only one there when this one customer not even signing in went straight to him and he help him instead of calling me who waited for almost ONE HOUR and 30 MInutes. I felt discriminated that when he called my name i said i felt disrespected i dont want his help and i went to the other Associate Chris who looks like Milli Vanilli. Chris help me and i told him what Nerses did that i am not coming back to this store. Instead of apology from him i got a Sarcastic comment from him saying well a grown man shouldn't be coming to the store to pay wow!!! I am a customer and i can choose where and how i can pay. Dont they realize without us CUSTOMERS they have no JOBS!!! I ask for a Manager and there was none. All i can say is that this two Associates Nerses and Chris is rude, disrespectful, has bad attitude, slow incompetent in doin their jobs, failed Customer Service and misrepresent the other good helpful Spectrum associates. read more

I was there to return some equipment and not successful, cuz Jabba the Hutt, was so lazy to do her job! She opened a box and box and everything were in it fell down! She even didn't tried to help us. read more

If you want a network that constantly cuts out and wont remember any of your devices than spectrum If the way to go read more

If I could give negative stars, they get -10. I can not express my dissatisfaction with this company, I am so relieved that I finally got rid of them. As a parting gift and last insult, they are making me pay for the whole month of September instead of the 7 days. They do not prorate their bills. My account originally was Charter and got converted to Spectrum a few years ago and apparently they put the fact that they do not prorate in the mini font at the back of the statements. So I have no course of action but to pay. But wait the story is just getting more interesting. When I decided to return the equipment I went to their regular location which had been there for 20 years, it turned out be closed. The note said new location is in Glendale Galleria. When you walk in to this store (trying to look like an Apple store minus the customer service) you are supposed to sigh in and get in the queue. The sign in tablet was not working so after a few tries I started pointing to the rep and the machine, he came and asked what is going on and I said I cannot get on your queue system, tablet is not working. He said no it is working fine and pointed to the screen that had two names on it. (there was no one else in the store waiting). I said no it is not accepting my info he said it is working fine. So I said do you have anyone else to serve at this time he said no. So I went forward to his station, with a very rude and dismissive gesture he said put the equipment on the table, so I did. He ignored me for the whole time, he did not ask for anything else, no papers, no bills, so as far as I knew he was playing solitaire on the screen. Finally he gave me a little print out with the serial numbers of the equipment. That is it no eye contact, no thank you, no your welcome, sorry to see you leave.... So I get home and see a notice from my bank that a new Spectrum invoice has arrived. I check my bills, sure enough there are TWO bills, one dated September 1st and one dated September 7 for the same month of September. After three phone calls to their customer service, I was told, they do not prorate their bills, so I have to pay for the whole month. Then they tried to avoid the direct answer that why then I get two bills for the same month. Answer was, well when you return the equipment, you get a finalized bill. In summary, I closed the account on 9/7, got one invoice for 9/1 - 9/30 with a due date of 9/18 and another invoice for 9/7 - 9/30 with a due date of 9/10. There must be a consumer protection agency who should review these type of fraud. If I did not check my bank, both invoices would have been paid. I asked the rep about that and she said well that is between you and your bank. So I am paying the $205 bill, for a canceled service. I would love to get on a class action suit if anyone wants to start one for Spectrum and their billing practices. read more

They wouldn't let me drop off my old modem and router without signing in and waiting behind 8 people. I went to fedex to drop it off instead. Unreal. read more

I thought the person who set up my new account over the phone was competent & knew what she was doing. She was quite pleasant! However, I was shocked with the price!! I have same package in Palm Desert, & price is less than 1/3 of what I will be paying in Glendale . I know we are getting bulk rate at a senior living community....but still, it is shocking. read more

Came in on a Monday needing three cell phones. I was helped by Leonard. Great customer service. The system was down keeping him from giving me the phones on the spot but Leonard kept trying, after co workers told him he's wasting his time, he was able to make it work And got me my phones. Super friendly. If you need help ask for Leonard. read more

I walked in and not only was Dro gorgeous, but he was so knowledgeable. I was dripping with anticipation on every word. It was so hot that day. The cool air felt so good. They have air conditioning. He gave me excellent service, and after buying everything he sold me, how could I not write a review? I don't even need this many phones... but Dro made me feel so good. Thank you for, everything. read more

I dont recommend this place at all. Spectrum network isn't too good to begin with them being new. But customer service is terrible. My mother doesn't speak English well. So I always make sure I am available on the phone to I can translate and talk in behalf of my mother. However, people work there act like they are about to get their tooth pulled whenever they have to do that. I do realize it's not the routine things they do but sometimes little bit of kindness would go a long way. I very disappointed with their poor customer service along with their unreliable network. I am moving my business over to other major network as soon as possible. read more

I don't have a problem with Spectrum and I've had it for years. I get HBO max, peacock I watch the dodger all the time NBA league pass MLB extra innings with high speed internet. Cell phones work fine, I got a year of service for a tablet so I watch my shows when I'm away. I don't know. Some of y'all want everything for $25 dollars without tax. Lol. That's crazy. And stop calling people rude and what do you expect? They open at 11 because they close at 8 if you want to be there earlier go to another location. They have several and they're always changing. Their staff is nice and well aware of what they're doing. Peace! read more

Honestly can't wait for 5G to be available so we can finally shed the cable companies and their monopoly on high speed internet. Soon spectrum will be like Blockbuster video, serving as a memory on ineffective and inefficient companies if the past. read more

Waited 30 mins for nothing. Employees make excuses to do a proper job. Ignored my request to downgrade my service to save money. Manager rude and unprofessional with an attitude. Will never do business at this location again read more

Spectrum customer service couldn't get me an appt so I risked a walk-in. Checked in at entrance kiosk asap. I was approached right away when they saw me looking at products/services, they made sure I was signed in and asked what I was there for. At this point I noticed only a couple employees and a bunch of people waiting so I sat down to wait and read yelp reviews lol. I'm not gonna lie- almost left a couple times- waited about 50min but the couch was comfortable and I was playing on my phone and everyone else was waiting, too. Once it was my turn I was out in 5min (needed new modem included in my plan). Tip- make sure you know what you need/want and research before you go in and have time & patience to wait. read more

Great service from Maria, very informative & knowledgeable. Thank You for Your Help Highly recommended read more

If you're in lucky to have these as your Internet provider, I'm sorry. The first few years we suffered with a cheap modem that we had to keep switching out with spectrum or charter. Now they raise the price every few months and just recently made it so that if the service isn't down for more than four hours they won't credit anything. Recently we had the Internet down for three hours plus while my son was in school. No credit. This is such an awful company. read more

My husband has an Apple Watch than can act independently as a phone. After switching from Verizon to Spectrum, the watch would not work as an independent phone. We've tried many times to make it work. We finally deactivated it. After over a year, we went back to try again and Francisco was able to make it work. Thank you Francisco, from the Glendale Galleria CA store. You were very helpful and nice, gave good customer service and very smart to figure it out. Thank you!!! read more

To put it simply this place sucks ! worst possible staff ever in the world. I had the worst experience in my life earlier today at the store while trying to return some boxes. Alex , a complete, ignorant, moron, informed me that he could not provide a return receipt so I attempted to take pictures of the boxes in case something goes wrong. This is when he told me that he was going to call the mall security and escort me out. He proceeded to grab my phone out of my hand and started going through all my personal private family pictures, trying to delete the picture that I had taken. There was no reason for this man to treat me like a criminal! Calling the security to escort me out !!! Without my permission, grabbing my cell phone out of my hand and going through my family pictures. This was completely uncalled for. Long story short I called the manager Arvin who told me" we are not trained to handle business accounts". Needless to say I am going to call spectrum and file a complaint. If you can avoid this store at the Glendale Mall do so . read more

Horrible service! I've been on with numerous reps and two supervisors for the past 2 hours! Charged 199.99 for upgrading my service to 1g down THAT I NEVER RECIEVED!! Filing a complaint with the BBB and posting reviews on all sites! We've been a faithful customer for YEARS!! NEVER late on bills or payments!! This is absolutely ridiculous!! read more

I am not a high-tech person. I bought a new phone and had to have my service transferred to Spectrum Mobile including installing the new SIM card. I was assisted by Arvin, who was kind, friendly, understanding and very knowledgeable. I could not recommend him more highly. read more

Literally the worst customer service in the entire world. Waited to be helped for TWO ENTIRE HOURS but I need to buy a new phone so it's worth the wait. Then was told last minute I cant pay in cash, it's 10 minutes before they close. They tell me my best bet is to run to the chase atm and put the cash onto my card. Annoying but not a big deal. I come back, ready to purchase, and they're closed. The employees literally tricked me into leaving. Almost embarrassing to say out loud. Don't come here ever. PS- burbank location isn't any better read more