I was completely satisfied that tho the first technician did not want to do the job, Spectrum had another technician come and open new services with some work to be done outside. Thank you Spectrum for fast and excellent service. read more

I was in the Chino store today returning equipment at around 12:30. I was helped by Eduardo who seemed to be the only one interested in helping customers. He waited on 2 or 3 of us while your 3 other employees did not help or acknowledge anyone at there stations. Thank you Eduardo. read more

spectrum is the most unfriendly company that I've ever had to deal with. It is really said that you have to watch TV. My mother and I are on a fixed budget, I called and ask them to extend my service for three days and all I got was we can't do that. As soon as I can I'm going to find another company that has some compaction for their senior citizens. Warning try to stay away from this company. Bonnie and Margaret Barnes margaretbarnesupland@yahoo.com read more

I've been in twice now, and Eduardo has helped me both times. He is the patient, knowledgeable, and super friendly. I'm going back to pick up my new device in a couple of days and will definitely be requesting his assistance. Because of Eduardo's professionalism and help, this Spectrum store has earned my business. read more

My husband and I came in here to switch from our phone provider to spectrum mobile. As soon as we stepped into the building, we were greeted. Scott Barca helped us out and made the switch over process so easy. He was very knowledgeable about the devices when my husband had a few questions and super friendly. I sincerely appreciate the help he provided us. Thank you, Scott! read more

I went in to return my cable boxes and possibly to cancel phone/ internet. I was contacted by Antonio and after speaking with him he was able to make me an offer on my remaining services which I ended up keeping. Antonio knows his job and helped me out. Please make sure you ask for him read more

The Slowest place I've been to. There were 2 people working only with 15 people waiting. Overheard someone arguing there not good

I wouldn't recommend this place go somewhere else or even better yet switch providers where they are more organized with helping their customers. read more

I looked online. Made an appointment as instructed. Got there ten minutes early. Signed in as instructed. They kept calling other people in before me. People that got there after me. I finally asked what was up and was told the system didn't capture my check in and he took someone else, telling me I would be next and he added me to the list, insinuating that this is somehow my fault. This place sucks read more

Went there to upgrade my iPhone11 to a 13 pro.....I started dealing with Jennifer at first....but the next day I went there she was not at work & was having trouble transferring my data to the new phone....well then Tony J. Martinez helped me & SAVED THE DAY......he was nice, funny & KNOWS HIS STUFF!!!!! After all the bs I had to go through with Jennifer......Tony turned my frown into a smile when leaving there. When you go into this establishment ask for TONY MARTINEZ.....HE'S THE GREATEST read more

Marco did a great job addressing my concerns and assisting me. Highly recommend. Awesome and efficient service

Customer service is great here. Didn't feel rushed. Everything was thoroughly explained. Though the wait is pretty long due to the short staffing. read more

First thing about my review is that this review is in regards to Spectrum Internet only and not the physical store. I am currently paying $60 per month for 200 mbps and I have their modem only because I own my own mesh system which provides greater coverage and connectivity. Today I checked my WiFi speed and I'm getting anywhere between 5.7 mbps up to 35 mbps. That's not even close to what I pay for and after a long chat with them (because they removed their customer service number from the app) I have determined that they are DEFRAUDING me. They put all the blame on me (of course) and my equipment. I would agree however the speed is not even close to what I'm paying and ever since installing their modem and my mesh system I have had regular speeds of up to 211+ mbps for the past two years. This is unacceptable and I DO NOT want more of their bulky, eyesore equipment in my home and cluttering counter space. That is annoying and not to mention costly and lower quality equipment. By definition the word FRAUD describes a situation where a consumer pays for a service and that service is not met. I know that they wouldn't appreciate it if I sent a payment that reflects the service that I am receiving, so, why should I accept poor service and still have to pay my full monthly obligation? If I had it my way I would give this company -negative ratings but this is the lowest rating allowed. Fraud is against the law and I will seek further legal advice to ensure that more people are NOT being taken advantage of by this company. read more

Repeated service outage, never deliver the speed they promised. Long wait times to get an answer.

JAKE from spectrum is amazing!!!! You can tell he really cares about the customers, all the employees are great, it's a really busy store so make sure to make a reservation but I received great help and information from Jake. I've been with spectrum for over 7 years and this was the best help I've received. Thank you! read more

If God forbid you have to go to this store in person, good luck!!! You spend your entire day waiting for their pathetic customer service to get around to you. The store itself is huge, and not for a good reason. It's filled with all the customers wasting their day away for the messily four employees to help them. We even did the reservation system, left the store for two hours, got the text alert to return to the store just to wait another 45 minutes AND COUNTING!! Still waiting!! This is pathetic!! read more

You guys should say you guys close at 4 30 on Sunday.....you guys lock the doors way too early...and change the number to call the actual store phone not the damn spectrum mainline.... read more

I struggled to set up services online, but I went in and got everything set up within 15 minutes! Very helpful, and very kind.

What a horrible company. The customer service is nonexistent. Been waiting 3 hours so far with no luck. They say "high call volume". That means "not enough staff". This is what happens when you have a monopoly (Rancho gets Franchise fees from them to keep competition out). I will be sure to complain to the mayor and city council about this below average provider. Rancho can, and should, do better. read more

I called to set up tv service on 12-24 and called back on 12/27 to cancel. They disconnected the TV service as requested, but are charging me 68.00 for the entire month service due to the way the "billing cycle falls". I explained that it is unfair to pay a full month service if I only had it for 3 days. They said nothing they can do about it. I have been with them for 10 years and never been late. I advised I am going to cancel by internet service with them and they didn't seem to care. They were not willing to keep a customer happy. I even asked them to charge me just for the 3 days of tv service but they refused. Said they couldn't do anything. Mind you, when I called on the 27th to cancel tv service the rep was willing to reduce my will to 129.00, so I know they can change it, they just didn't want to. I am now waiting for. Supervisor to call me, if they don't charge me only for the 3 days, I am going to their competitor. So disappointed. read more

This store is a joke. The entire staff including Luis the manager on duty are unprofessional and lazy. The customer line was so long while they all huddled and conversed. All the customers were looking at each other shaking our heads. read more

I don't like giving bad reviews but this is unacceptable. I always come to this store to pay my bill. The last two times they had a sign in front of the machine saying "out of order". I waited for a long time and yet when I was my turn, they simply removed the sign and I was magically able to pay lol. The machine works! but they rather have 20 people waiting to discourage them from paying their bills there. They also tell you to pay online or over the phone. They need to allow people to make their payment however they want to! That's very unprofessional and unethical. read more

The worst service Eric was rude took another customer before me Brittiny was right next to him and pretend like she did hear anything and she us the manager. There was another customer who got bummed down the waiting list because the other two people had a appointment.But the gentleman who was taken before me didn't have one. I canceled my service. read more

They keep changing prices. They make it extremely hard to cancel. They dont listen to the costumer. The service is so bad that the Hotspot on my phone is faster. read more

Horrible service, went in there because I was having issues with my move and service, the guy that was trying to help did a good job in trying, he called another lady and I'm assuming she was the manager but quickly she shut the conversation, telling me there was fraud in the account with most likely the prior tenant ? And she was just assuming, Talking out of her behind. Told me to call spectrum ? What!? You are spectrum , but I had the same horrible experience with the store in Glendora read more

5 stars all across the board!!!!!! Awesome Service, I went in for help to set up my system because through phone lines it seemed impossible to get a hold of anyone. The only tech available was not going to come in to my home until almost a week later. The young lady in the front Jennifer was very professional and efficient. She answered all my questions and made me feel confident to come home and set up everything without hesitation. I did not wait at all to be helped and I saved the time on waiting for someone to come and help me at home. If you read this Thank You Jennifer for your service in these critical times and for being so positive and helpful, I will definitely go back and get that mobile phone you mentioned. Thank You read more

Went to make a payment there today, assistant manager Luis helped us out. The whole process was fast and easy. Luis was very friendly, very helpful and knowledgeable when it came to several questions we had about different services and offers spectrum has to offer. Would definitely recommend and would definitely visit again :) read more

Worse service ever. Technician came out and exchanged my box claimed i would not have any further problems, Immediately after he left, my TV started Pixeling (so bad its unwatchable). I called and they scheduled another tech the next day! HE NVR SHOWED UP OR CALLED. Called Monday, the soonest a tech could come is FRIDAY! I'm sitting here during the scheduled time 3-4 No one showed up or called! I Called and they stated that when i received a automated call at 2 announcing the appointment the appointment was cancelled! UNACCEPTABLE UNACCPETABLE read more

Pay for the fastest internet have my own modem for gaming but i cant even stream netflix without it loading. This service is pure garbage.

I do not want to give any star to this horrible company. The baddest internet service provider I met. The just rob money with the baddest customer service, sales, and with the baddest internet. read more

This is more about the company, this is the worst internet o have ever had in my life. It goes out multiple times every month, I call and all they have for me is reset the router. Why am I paying full price when I'm not getting just the basic service I paid for I don't want anything extra just want my internet to stop going out for no reason. Makes me wonder how many other ppl are paying for services that don't work. read more

Signal goes out frequently and upload speeds are slower than necessary it's what happens when you get cable do not go with if you need good upload speeds. read more

This rating is for their internet only. I called them because my internet went out. They said my router was bad and sent me to TP-LINK. Well as it turns out the internet went out on my modem. So I took my modem to be exchanged. The girl as Spectrum said if it dosen't work I'd have to have a service tech come out. Well it didn't work. I went out and bought a new router just in case. When I still couldn't get the internet I call spectrum back. I finally got a competent tech. We finally got the internet working, but by now I've wasted an entire day with spectrum's crap and ineptness. And while at spectrum the girl helping me tried everything she could to sell me cell service. She even said they use Verizon's cell towers after I told her I was a Verizon user and wasn't going to change. I'll be switching to Frontier once I figure out what streaming services are the best for me. Frontier's 500MB up and down speed can't be beat Spectrum sucks at 200MB down and only 25MB up. read more

Absolutely horrific customer service. Walk in, sign in, they have two people working. One is with a customer. The other one is on the computer then making phone call. After four more customers arrive she finally calls me up. After clearing the names of two customers that are long gone! Just ridiculous! Your prices are ridiculous! My service is spotty and least work on what you can control and provide great customer service! read more

Horrible customer service the two times I visited this store. Very dismissive behavior and not professional whatsover. The employees did not provide any useful information or solutions to my questions or concerns. I received incredible service when spectrum was located in Chino Hills, so I expected the same treatment. These employees in Chino require classes in professional behavior in customer service and knowledge for this line of work to provide useful information for the customers. read more

The big store has only 2 persons working. They took forever per customer. I only want to return the equipment but it takes me more than half an hour to just wait. After I have been waiting for 30 minutes, the guy, named Lex, called the name. He read the name and only himself can hear that. He gave me an attitude when I complained that he didn't read my name. He said, "Ma'am now you can leave your equipment there and I'll check it out" without any apology like it was my fault to not here what he said. I'll complain to the corporation about this kind of customer service as well. read more

I came in after purchasing wifi online to pick up a box. The lady at the store kept trying to sell me stuff for cable and cellphones... for me, my parents... and never bothered to make sure I had what I needed for the service I came in for- wifi! I came home and didn't have everything I needed so I ended up having to go out again. Very very poor customer service, way too sales focused and pushy. read more

super slow service. waited 2 and a half hours just to drop off my tv router. do not recommend coming if you have things to do. have a good evening. read more

I noticed my bill had gone up this month, so I went into Spectrum to talk with an associate about it. Luis helped me out and was able to reduce my monthly fee considerably. He was very professional and helpful. I recommend Spectrum if you're thinking about switching your cable provider read more

Worst network company I 've ever seen，ridiculous price and stone age network speed，Can u believe this s__t cost $170/month？