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    Services - Spectrum

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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Joseph B.

    Yesterday, my neighbors had Spectrum hook up their service. We used to have Spectrum, but switched due to service issues. Conveniently, while the Spectrum (not contractor) tech was working, our internet dropped. To add to that, I came home to find that he pulled the Spectrum cable from my house and tore up my yard to use it on my neighbor's house! He left cables unburied, sod all over the place, left the drop cover in our bush, and even stepped on my plants! Thankfully, the Spectrum dispatch agent was able to get a tech out to fix the cable issues, but I'm still left with chunky sod, a dying plant and no internet! The response time is the only reason for the second start. Do better Spectrum. UPDATE: I've received calls from mgmt, who took 100% ownership, brought a sup & tech out to get me up while waiting for my provider. They also committed to fix the damages. I'm sure social media put a bit of pressure on them, but their response was quick and professional.

    Heather B.

    I've received excellent service on my visits to this location.  When shopping for my phone, I received the assistance I needed. Setting up my new phone was very simple with the associate. I've observed employees take abuse from customers with calmness and professionalism. I don't know why people think complaining about the company will make a difference with front-line employees.  *heavy sigh* Finally, there's a good selection of mobile phones: iPhone, Androids, and Google. I recommend this Spectrum location.

    Eddy C.

    We called in to Spectrum support due to a issue with one of the cable boxes. The phone support checked and said we need a new cable box. I took the box to the local Spectrum store here in Cedar Park. There were only three customers in the store. They said I had to sign in to get help. That in it self was a pain. After they finely decided to help me I went to the counter and told him whay I was there. He asked for my ID as I was getting it I told him the account was in my wifes name. He said she would have to add me to the account to make the exchange. I aske him how I did that he said I can give you a number to call. I said really. I told him that my drivers license show the same address as whats listed on the account, he said sorry can help you. Well I've been looking for a reason to switch providers so good by Spectrum.

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    19 days ago

    Excellent service and made the exchange process extremely simple. I've used them since they acquired Time Warner.

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    8 months ago

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    1 year ago

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    2 months ago

    Store needs more agents. 45 minute wait to exchange the cable box is ridiculous. 13 people in line now.

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    11 months ago

    Great service just wish they didn't increase in price every year. Never had any issues with tv or internet services.

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    3 years ago

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    4 years ago

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    3 years ago

    Went there to return some equiment and update my plan and Jhonny did a great job taking care of us, great location,

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    4 years ago

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    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    We said "we're not trying to be sold on any types of bundles we just want internet" and lex did a very good job helping us out.

    Mentioned in 2 reviews

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    Astound | Austin

    Astound | Austin

    (510 reviews)

    Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

    Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.

    Optimum - Georgetown - We have been trying to get our cable buried and in working order for weeks and it still looks like this .

    Optimum - Georgetown

    (257 reviews)

    OK so this review is specific to corporate company policy. First I have had SuddenLink for a year…read moreand basically the internet and TV have been fine without the issues discussed by others. Please note that I live in a 1100 sq foot house so signal strength is not a concern. So here is why this review. Over the weekend, the mini TiVO stopped working and I got a "blue" screen that said there was no software. Ok, read online that this particular model has a "chip" issue. Not a big deal pick a new one up on Saturday. First frustration: Suddenlink only has 1 office and they are not open on the weekend at all. Ok fine I will go on Monday: Second frustration: Monday at store (nice but useless rep) says that "we do not have any equipment at this store so a tech has to come to your house" and "if it is anything but the TiVO we charge $60 bucks". So first, I did not need a tech, I needed a new box!!! Ask if they could mail a box to me? Nope a tech is the only option!! 3rd frustration: I decided that I wanted a second TiVO box when the tech comes, get told "nope that is a separate appointment". Really!!!! So at the point, I ask about buying my own TiVo and got told that was fine but I had to pay a $250 nonrefundable price for the Suddenlink "chip". So I said, cancel the extra TiVo and have the tech come out and give me a new box. So my frustration and question is: Why do you even have an office in Georgetown? It seems all they are allowed to do by cooperate is to take money and schedule the tech. Well guess what, there is an app! for that.

    Trying to cancel service is an absolute rectal exam. It shouldn't take 45 minutes and 2 operators…read moreto cancel. They really try to strong arm you into staying with them. Horrible experience. Still no email confirmation an hour later, although I asked for one several times.

    Spectrum

    Spectrum

    (10 reviews)

    Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

    ive had spectrum for long time paid every month and not cheap about 700 with phones and internet…read morethey told me that they were upgrading my system sent a tech out who was horrible by the way he left the modem there niot hooked to nothing at all and then they stared charging me every month a extra hundred bucks a tech came back out today told me they were charging me for two accounts for months i called them they said i have to return the equipment on my time that there tech left here that was never installled and charged me for months. so after i called them for two hours by the way. they see im right and then tell me they wont credit my account until i do there job and then i can out claim. wow DO NOT USE THIS COMPANY HORRIBLE CUSTOMER SERVICE FOR SUPERVISOR NESSA HORRIBLE SERVICE AND SCAMMING AND STEALING WITH NO AUTHORIZATION TO ADD TO MY ACCOUNT.

    Spectrum - isps - Updated May 2026

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