I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

I contacted Austin Cabling Systems to install ethernet throughout my home. They guided me through…read moremy options, scheduled me out only a couple days from the initial consultation, and got me exactly what I needed. The installation was quick, clean, and professional. The technicians were friendly, knowledgeable, and efficient. Phenomenal job, I'll happily rely on Austin Cabling Systems again in the future.

I strongly recommend Austin Cabling Systems! I gave them a brief description of the network cables…read moreand security cameras I wanted to install in my home and sure enough they did a great job installing it all in an afternoon. Highly knowledgeable and extremely clean work, too.

My phone lost internet connection so I stopped at the store to fix it. Not only 3 reps were…read morecompletely useless in getting my issue resolved, they refused connecting me to t mobile Care Team stating they do not have ability to connect. 2 hours later manager showed up. He claimed he will have to wait like any customer to reach out to t mobile customer representative which I know is not true. After almost 3 hours I left without resolution. I've been a t mobile customer for many years and was always impressed with the quality of service. Last time was the worst ever experience I had with mobile provider. Incompetence, disrespect and complete lack of interest to help. I do not recommend anyone this location for servicing your phone.

Saturday afternoon (8/17), my Uncle (70-years-old) and myself (36-years-old) stopped by a T-mobile…read morestore in Cedar Park, TX to continue trouble shooting the issues on his old cell phone. Prior to this store visit, we had already called into TMobile tech support and stopped at a T-Mobile store in Lampasas, TX. Upon entering, no one greeted us, acknowledged our presence until I walked up to a T-Mobile representative working with another customer. At this point, another team member who was just scrolling on their phone, came over to take our name and reason for visit (they didn't record our information in a customer queue - they simply walked away, even though a dozen people were waiting for service. After waiting 45-minutes, we had already selected the phone and accessories needed for the new dimensions. The gentleman who helped us didn't introduce himself to us, or ask us why we were there - he just stood there waiting for us to start the conversation. Every customer inside the store was asking for assistance with transferring the data/contacts/cloud storage from their old phone to the new devices being purchased for $1000+. Unfortunately every single customer was being told their pictures, contacts, messages, etc. was all lost. We were given the bare minimum assistance - the new phone was opened, and turned on - then given to us to set up 100% on our own. This service, care, and thoroughness provided by T-Mobile representatives was a fraction of the dedication, commitment, and care that Apple or Verizon staff put into their job, role responsibilities, and loyalty to the company's clients. The representative denied to provide us support/assistance with: -making a cash payment onto our account -provide guidance on opening a claim on the 'old phone' that was dead and broken (even though we've paid $18 per month for insurance for the past 4-years) -when we denied to buy a $65 Otterbox phone case the rep became visibly upset, and even more irritated when we didn't want to purchase a wall charger from him for the phone (even though we have multiple wall chargers at home) -refused any guidance on transferring data -when asked about the old pictures (of my Uncle with his great grand children - we were told there's a phone repair shop around the corner) After going though the steps to download SmartSwitch, remove the SIM card, SD card from the broken phone - accessing the Samsung One cloud account, email accounts, etc. When it came time to call into T-Mobile to activate the new device with the new eSim - all 4 representatives refused to activate the device. I called into T-Mobile at 8:12PM CST, the first rep I spoke with was unable to speak English, failed at pronouncing her directions... after 45-minutes of trying to ask questions and receive support activating the phone, finally (after asking multiple times) I was transferred to IT support, 25-minutes asking for help - the IT rep didn't trouble shoot with me at all and refused to walk me through the necessary steps to activate the phone. After asking for a supervisor - I was advised there was nothing they would tell me any different than what he has explained. 15-minutes with the supervisor before I ended the call. No-one assisted in activating the phone on an account thats existed for 12+ years (my Uncle Charles Lewis). I was mortified at how I was treated, the absolute refusal to assist older customers in retrieving their data out of pure laziness. Every single encounter with T-Mobile staff yesterday was awful. After 12+ hours of trying to fix the phone issues, we were told going into a store would be the only way to resolve our issues. Despite my 70-year-old uncle traveling out of state today, without a working phone - NOTHING was done to help. My Uncle not only has an account with T-Mobile for himself, but for his daughter and family of 4... everyone with new phones, service, tablets, add-ons, etc. He was treated as useless and meaningless when it came to him being a customer. Appalling.

I contacted this company to come and run cat6a and cat6 for some network gear and PoE cameras. I am…read morevery happy with the results and will most definitely be contacting them again for any next work i need done. The work was exactly what I asked for and the final result is very clean.

Fusion saved me a ton of time and effort by racking and configuring my UDM Pro, PoE switch and…read moreinstalling APs throughout. Everything worked perfectly. I will rehire them for future work.

The tech. told me what was wrong in a timely fashion and had me with a New Computer within 24Hrs. I…read morerecommend this company to anyone in Austin who needs a refurbished computer or computer repair. The company has a flat rate and they have pick up and drop off available upon request. Edit - Delete

Love these folks. Were very efficient, professional and amazing! So grateful. Will always use them…read morefor my tech needs!

If I could give them 0 stars I would. Absolute worst experience! DO NOT WASTE YOUR TIME. Wont even…read morego into details about it all because I've already spent too much time dealing with it but long story short the manager, Michel, is completely inept, as is the rest of the employees here. After hours of dealing with the mess they made, I finally had to call corporate to file a complaint and they were able to do that and remedy the issue. Edit: went over to the store on crystal falls and they were tons friendlier!! They told me this store is a franchise. If you're the franchise i would quickly visit your store to try and get things under control. Aka find a new position for Michel.

The situation I encountered last night at this location was nothing less than crazy and horrifying…read more It's such a long story and I've already reached out to their corporate to help me straighten things out, so I don't want to go into it all here, but I'll just say this... Ricky the employee who was there, has no business being in customer service. Either because of incompetence or because he can't listen/doesn't care. Either way, a situation became increasingly frustrating and ended with us being told we were "hostile" and trespassing and being refused service. I felt so helpless because the ONLY employee there escalated everything, refused to listen, refused to help us, refused to call a manager, and even refused to tell me when a manager would be there the next day. Every other interaction I have had there and with their call center has been nothing but positive (Thank you Noah and Cierra!), but this was madness. We left there with no cell service for a phone that is a necessity for my husband who works in the field all day long on various construction sites. I'm at such a loss for words, my husband said it was just bizarre. I never want to step foot in there again, if he is there. My husband refuses to spend any more money there. What are you supposed to do when the company has all the power (it would be such an ordeal to switch back and you can't get a trade in back), the employee refuses to help you, and now you're just stuck? Edit: they are trying to make it right, I was contacted by the DM, so hopefully it will all work out.