The staffs are so uneducated. They dont know what they are doing. They have know information about what they doing. They are very slow and very dissatisfied with service. Lets see if there modem and router work better. I pay for 1gbps plan but my speed is only 10-50mbps even my router support there internet. This is a scam! read more

Laura was super helpful and explained everything clearly when we needed to make an exchange and start a new account. We really appreciated her attention to customer service and when she helped walk us through using the Spectrum App. Would come back to this store specifically for any of our future Spectrum needs! :) 10/10! read more

We came in today to switch over our phone lines from T-Mobile to spectrum. I am not familiar with their service yet but Laura was super helpful and such a pleasure to chat with. She was very patient and called T-Mobile with us to switch our phones right away. She explained everything in English and Spanish for my mother to understand and made the process stress-free. We had to wait a while when we got there but they have a check in system that texts you when you're next which was very convenient. read more

Jorge, at this location was calm and collected and had all the answers. Was on the phone with T-Mobile and Spectrum for hours and he made this process painless. 100% recommend! Thank you! read more

The check-in tablet froze. Not a big deal, but several customers reported this to the two "customer service agents" who NEVER acknowledged the customers. I was finally helped by Laura who accepted my equipment like I was handing her cat poo. When I requested a receipt because I was told to do so in order to receive a credit because I was transferring service and I was given new equipment, Laura told me "the company doesn't prorate." She was adamant, but I did finally get my receipt. Spectrum, train your front line people better. Tell them to acknowledge customers who report that the check in equipment isn't working. Tell them that the company does "prorate" customers who are transferring service. After leaving the store, I called and was given the amount of the credit which was applied to my new account. Maybe treat them better, too. The two employees there looked like they hated their jobs. read more

I know we are in a pandemic but their communication at this location is terrible. I had to shout across the room to get someone to help me check in because their tablet wasn't working . The sloth like assistance I also received was also very dismissive and his response to my need, was at best insulting if not derogatory. Shitty customer service. But what do you expect from a company that gouges customers and hires less than desirables read more

I getting hit with equipment charges that they came to my house and collected 5 years later 316.00 buck for nothing watch out bad service bad customer service this is a racket good luck if you get there service buyer beware you paying for the best high out put service and come to find out they're slowing down your service during high demand time but charge the same price read more

It seems to take a small portion of your precious time waiting on hold, while I write this, in order to cancel the "landline" I somehow got attached to my bill and have been paying for, 18 months. Now as I look for alternative TV service, in addition to my waiting (1 HOUR NOW) so I can cancel something I NEVER AGREED TO BECAUSE I HAVE ONLY HAVE A CELL PHONE!!!!!!!!!!! Extremely poor service when trying to cancel,only interested in upselling overpriced sevices. Miranda Beverly Hills CA Will never recommend Spectrum read more

Deborah at the Spectrum Burbank store is amazing!!! She is very knowledgeable, kind, and patient. My mom and I went in with many questions and wanted to make a couple of changes to our accounts. She upgraded all of our old equipment and signed us up for mobile phone service which is such a great deal! I'm paying $29.99 a month for unlimited talk and data usage and with my account, my mom has all of this free for a year. Although I wish they had much better prices for cable, I'm so grateful to be saving a lot of money with their mobile service and have better reception now than I did with AT&T. Thanks Deborah for your kind and help assistance! You are amazing and greatly appreciated! read more

I had Spectrum for many years. I called in to cancel service and was NEVER told that if I cancelled 3 days into a new billing cycle I would be billed for the complete month. They are crooks. I called back after my closing date and was then told the billing was not going to be placed towards my account since they hadn't billed my account yet. Next, I took the router into a UPS store they scanned it and took it. I now have received 3 notifications that they have not received the router. What a horrible company to deal with. I am out of $75.00 and now they are trying to bill me for the router $59.00. Beware of this crooked company. read more

I have contacted spectrum 2 times to cancel my tv services since its not used in the home. They tried 2 months ago to get me to keep it I stated I had made up my mind and they did not cancel it. I see my bill today and I am still being charged for tv services. I am being told I have to pay the current month then cancel the service. They did the same crap to my friends grandfather 3 years ago. Not happy with spectrum right now. read more

Excellent service, I have been here several times, to pick up a new digital box or get replacement remote controls.

THIS REVIEW IS FOR SPECTRUM MOBILE First off, please note that there is no proration for the By The Gig plan. (I guess you can use 1 gig in a day or month) however long, you pay the FULL $14 a month. I started my service on the 29th of the month and had to pay $14 for a few days of service plus an activation fee of $10. (per line) $14 is no big deal but it's better to know up front than to find out later. I am learning how there billing is working and will update this review accordingly. I should have wait a few day and started service in 2022. I would have saved $14. I called to ask billing questions, and of course everyone in the billing call center is lost, they had to put me on hold to calculate $14 + $10. Really? Another person I spoke to just wanted to get me off the phone so he offered me a $25 credit, that was the max he was allow to do and we ended on a friendly note. They tell you that they do not prorate, and I have heard that when cancelling from others. However, I recently activated 3 more iPhone on the Unlimited plan and they did prorate the month. This is what was confusing. They charged $45 per line prorated for the month. Then they also sent a credit to lower the bill to a prorated $29.99 a month. Here is the math if you want to follow along: (35.36/45) which gave me the prorated percentage for the month when I started, then times it by $29.99. Finally add $10 flat activation for each number. read more

Worst cable company watching nba finals and it shuts d8wn payed 100 for the Garcia fight ut froze..junk..att is much better..and cheaper this junk no good read more

I wish I could rate them negative 100. Worst service ever. I canceled right after the first day of the new billing cycle, returned the equipment and they charged me for the full month. I didn't even receive the service for 3 1/2 weeks that month Disgusting. Don't get ripped off and just go with another service read more

No customer service. Guy was arrogant and dismissive. I was in the store to get new service. Overall bad vibes and disgusting customer service. They don't aknowledge the customers coming in or say we'll be right there with you or guide you to where to sign in. read more

They will likely not be willing to help you at all. That's my impression of the staff in this place, and they wasted 40 minutes of my time for nothing; they are unwilling to help. I will not recommend this place if you need in-person help. I find the agent online to be helpful. I bought my own all-in-one cable internet modem with a wifi router for my apartment because my current modem from Spectrum is very old, and I don't want to be charged $8 a month for it. I was aware that I needed to call Spectrum to have my own router to be registered with them. Still, I tried having it done online by chatting with an agent on their website, and they were able to set it up, and it is working perfectly. My internet speed is faster than before. The agent told me online to drop off the modem at any Spectrum stores, and so I did. I went to this Store since this is the closest. The agent even said they would leave a note on my account that I'm dropping off the old one, and the new router is already set up. I went to the store and signed up at their kiosk, and waited. As I was waiting, this is what I observed: There were at least five employees there; four of them were in their booths helping other customers. There were five booths there, and 2 of them were vacant. Two of their staff were chit-chatting with other staff, and I'm not sure if they were on a lunch break. They were louder than the TVs in there. After helping a customer, it seems they take their sweet time (at least ten minutes) before assisting another customer. The queue was getting longer. There were at least 30 customers waiting to be helped, and the staff seemed they didn't care at all. The staff seemed like they weren't happy to work that day; they all seemed unhappy at all. The way they call the customers' names sounded almost unprofessional; I cringe whenever they call the names of the customers they were supposed to help. I heard one customer there being "helped," saying to the "Well, thanks for not helping me at all, I wasted my time here talking to you for nothing." Anyways, they called my name by this staff that seemed that he had just clocked in, and from his facial expression after I said hi, he didn't like what he was doing. It looks like he hates his job. He assumed I wanted to stop my internet service because I was trying to drop off their crappy router; I said no. I explained to him that I bought my own router and was able to set it up with an agent online on the Spectrum website. He checked my account on his computer, and with just glancing on his computer screen for less than 3 seconds, he immediately responded, "You have to call Spectrum to remove this router on your account and to register your own router." I answered that I already had it set up and registered, and my internet at home was running much faster. He responded, "that's impossible. As I said, you have to call Spectrum to have the old one removed and to add your own router to your account. We cannot accept this router." I asked him if he could look it up on my account if the agent left a note that I would drop the old modem at the store. And without even checking it on his computer, he responded like I offended him, "I told you many times that you need to call Spectrum. We cannot do it here." So I asked him what the point of having a Spectrum Store if you can't and have no willingness to help me fix this, which he could not answer. I told him that he was not really helpful at all, and I left the store. And in that whole conversation, he did not even apologize that he could not help me. If this store treats its customers like crap. I think it's time to close this branch. The staff is very unprofessional. They're just there for the paycheck. I did not find any customer service skills from all the staff working there, not a single skill. read more

This place is bullshit and they are scamming America. I can't believe that there were only two people working when I went in. They pressure you to rent their equipment. read more

Spectrum internet is good, however they have perpetrated a FRAUD on me. Several months ago I received a mailing from Spectrum advertising Apple TV. I called and asked the salesperson if Apple included ABC, CBS & NBC. She assured me that it did. I asked again (the call was recorded) and she assured me that it did. When the Apple TV arrived I installed it and saw that it DID NOT give me the networks I requested. I immediately called Spectrum to ask to return the Apple and they asked if I had opened the box. Of course I did. How was I to find out if it worked? They told me that if I opened the box they wouldn't refund my money. I spoke to three different people who all said the same. CATCH 22! This is a FRAUD. read more

I went to Spectrum office in Burbank on San Fernando Blvd and met the store manager Mr. Rubik Manukian who was store manager, easy going person with professionally resolve my problem and let me leave the Spectrum office very happy. I'm able to recommend him to my close friends and relatives if they need help to use with home or office internet, TV's home or cel phone products. read more

Horrible place of business. Absolutely the most unintelligent staff. Slow workers with an attitude. Been in and out of here every week for 3 months with different answers. Simply trying to order new phones and do an early upgrade. Do not go here. Spectrum cannot be trusted. Customer service is so important. Spectrum won't last. read more

Clean store, went in on a Thursday at 3:30, no wait. Had to unfortunate pleasure of being paired with Laura, who had the personality and enthusiasm of a boiled artichoke. read more

Spectrum Store Manager Rubik was extremely knowledgeable and helpful w/several issues, including switching our family mobile phones from Verizon to Spectrum. We made an appt and Mr. Rubik took care of everything. read more

I signed up for Spectrum services after receiving numerous promotional mails. Upon attempting to set up the equipment, I was informed over the phone that Spectrum no longer provides services at my address. Despite returning the equipment as instructed, I received a bill for $45, despite never using the service. This experience has been frustrating and disappointing. read more

I have finally met here one worker who is very helpful, works fast and gives kind attention, her name was Victoria, if I need again to go to Spectrum, I will go there read more

Absolutely horrible. Called Spectrum today to schedule a disconnect of our cable and internet for 3/6/2023. Our services were disconnected TODAY (2/27/2023) in error. We spent OVER TWO HOURS on the phone with three departments. Had to agree to terms/conditions again with no internet. I would NEVER go with Spectrum for anything ever! read more

The wait is so long. They should have a specific line for returning equipment. I wasted more than 1hour of my weekend time just to return a router. The customer representative should be quick and precise in dealing with clients because there are many other people waiting for their turn. Customer service sucks! read more

If I could give 0 stars, I would. The service has been terrible since day one, often dipping out sometimes multiple times per month with outages. They are also so shady on billing. I recently canceled my service because I am moving, but since they claim that they don't pro-rate, they made me pay for a full month, even though I was planning to move before the month was up. So, I should have had a full month of service before they closed the account right? Nope, they closed it a week before the service was scheduled to end even though they made me pay for the full month. In what world is that ethical?! I deeply hate Spectrum and wish there were more options in my area, but if you don't have to go with them, don't.... Oh, and if you do, and if your bill creeps up, just threaten to cancel, and then they will give you a special promo rate to try to get you to stay. read more

John Higgins, Jr. Corporate Vice President of Customer Care. cc: Thomas Rutledge Iana Zemniakova John Bickham They raised the price on internet service. Hid it in the pdf online that they know nobody looks at. And then have their customer service people be completely rude to you implying that you are silly for not knowing about the price increase that they clearly hid in the place where most people don't look. Anything they really want you to know about they put in an email, in a notification when you first log in, or on the actual page when you go to billing online. Anything they don't want you to know about, but want to be able to say they told you about, they put somewhere in a pdf online. The customer service rep was sooo rude. And you're only that rude if the company and environment allows you to be. People are just calling for the information. Nobody is calling for you to pretend that this information was put in an obvious place, or pretend that other customers aren't calling about the same thing. I barely got the question out before the rep started in with a rote response. When the rudeness kicked in, I asked you're telling me no one else asked this question or had this problem. Stop it. They also need to have a better easier way to give feedback on reps so they can't be rude and then hide and blend in with the safety of anonymity. The price increase is not the reps fault. But the rudeness, passive aggressiveness and condescension is. Giving a bad rude unhelpful attitude but with a smile and a laugh is. A company who actually cared about customers would not keep people on who did this kind of thing. Just give the information, apologize on behalf of the company, and understand people's frustration and show some understanding of what happens for people when companies pull this kind of thing. Give whatever help or discounts that you can. But there's no reason to add a bad attitude or condescending attitude to this kind of thing. With everything people are going through now, and all the stress people are under be friendly warm understanding regardless of the situation and you can change, someones day instead of piling on by adding your own rudeness to this kind of thing. It is a stressful time for all. Train reps to take better care of people, and instead of adding more stress to people's days and lives you could have them add something positive helpful truthful or kind. But also there are many reps on their own who do this. This rep didn't and there was no way to give feedback about it so they'd have to improve their performance. read more

Almost every customer, including myself, that walked in was spoken to in the most minimizing way by multiple employees. At one point a few customers looked at each other in disbelief. Not usually one to write a Yelp review but want to save anyone from visiting this location. read more

I haven't had internet for a couple of days and when i called customer service it was an automated recording telling me to restart my modem. Clearly to direct the call away from customer service, maybe spectrum should focus on one general area? From the customer reviews on Facebook and Twitter regarding service, there are outages throughout the country. Hopefully you'll take the feedback and try to resolve these issues. Area code 91501 Burbank Ca - still no internet read more

There are 12 customers in here and only 2 employees working. Have been waiting for more than 20 minutes to get helped. This place is worse than the DMV! Terrible!!! read more

Absolutely the worse. Connection drops all the time, customer service is instructed to push on you arrogant unhelpful incompetent advice, without solving the problems, and now they claim that with the latest router/modem combo we cannot choose between 2.4G and 5G. With this trick they have weakened the signal so they can push on you an extender, so more money for them. I wish there would not have a monopoly in so many places and i hope they go out of business as soon as possible, they are not worth the money or the time at all. They are just taking advantage of customers. read more

I wish I could give 0 stars, don't come here you will wait forever as they can only afford two employees to be on the floor at a time lol do yourself a favor go to ATT. I came here on a Saturday and waited 1 hour to pick up my equipment , bad representation of service ,hire more employees this is ridiculous how do you have 2 of the worlds slowest employees on a weekend ?? read more

Spectrum are liars and scumbags. When I cancelled my account because I was moving - I was told it was all good and I didn't have to return anything. Months later, I've got a collection agency coming after me for $59!!! After I was a customer for decades!!!! When I called to get this corrected, they refused to budge and wipe the charge & call off the collectors. They never called me for the equipment, never mailed or emailed...they told me it was on me to understand my responsibilities. I told them "F your company and F YOU!!!!" I will never do business with them ever again & I encourage ANYONE looking for internet service to GO ELSEWHERE. read more

Highly recommend this shop. Got there on Tuesday around 12:30 pm. Great check in and wait experience, and by the time I got to the counter, the gentleman there was helpful. Remember to ask for your receipt. And the phone reps for both billing and activation have been great as well. Internet connection has been good thus far. No complaints. Watch out for that $5 internet fee - make sure to get your own wi-fi router and request from billing and activation that they remove that. I got the Google Mesh from Ebay. read more

January 17 2023 around 6:00 pm // I am Extremely disappointed with the poorly/laziness of the employees at this location they do 0 to help and provide customer service and are bias and prejudice towards customers when asked to have someone else help due to already having a previously unprofessional and unpleasantly bad encounter with one employee by the name of Laura they instead try to force and constrain you to only be helped by the same employee you just had the bad encounter with when asked to speak to upper management or supervisor the employee Laura proceeded to take her cell phone out and call someone she then spoke her side of the story falsely giving misleading information while I stood in front of her and proceeded to belittle & denigrate me the customer with someone on the other line as if I was not standing in front of her the account holder and mind you the consumer/client and individual that's paying $170 dollars a month for one cable box and internet service after Laura finished giving her partial-single perspective point of biased view/version she then put the phone on speaker and held it towards my face I was then greeted by someone announcing themselves as the manager with dogs barking in the background with distortion at this point I realized the level of unprofessionalism goin on in this establishment and decided to stop waisting my time and energy and walk out when it's obvious my concerns and issues would have not been met nor corrected with anyone at this location this is extremely frustrating as I took the time to leave work early to have a simple name change on the account instead of dealing with a tellamarketer as I hoped to deal with a respectable representative of spectrum the reason why I made an effort to drive out of my way to this location I am a small restaurant business owner and been in business for over 10 years and I have never treated any of my customers with such mistreatment & unprofessionalism nor have I ever belittled a customer standing in front of me after reviewing other similar bad encounters in the reviews section of this particular spectrum it is a real eye opening and astonishment that this continues to happen at this very same location without any consequences nor care nor respect for the customer consumer client and individuals who arrive I can very well assume that the walk in sells are not so great and I can bet it's because of the customer negligence/abuse/disrespect that is being portrayed at this one location in addition I want to add while I stood and the other employees around me also standing helping other clients Laura just sat in a chair showing laziness and a un care for professionalism like most other employees after signing in they come up to you and greet you Laura sat in the chair and shouted my name across the room I had to look around in search of her never bothering to respectfully greet a client if you want to sit around at work all day and drink ice coffees that's fine work as a telemarketer and not in customer service when you know you'll have to deal with standing with customers in front of you and she is not handicapped because I seen her walk to get her ice coffee that she sipped on and had next to the front computer desk from what I recall it is not office etiquette for employees to have food and drinks on a work station/desk nor did I see any other employees with a chair and sitting with a customer stationed in front of them read more

Worst experience of my adult life inside a building. I'll direction for A CORD waiting over two hours for a CORD while I was humiliated by staff for not understanding system. I should not waiting YOUR ENTIRE shift for a damn cord. Worst. public. service. Egregious waits, and nasty attitudes. read more

I'd give zero stars if possible. My internet has been down for 10 hours. It's absolutely ridiculous. No insight from spectrum on the issue or when service may be restored? Zero transparency. It makes me even more upset because they have raised my bill by 50% in the last two years. For what? This? I can't wait until I can move and cut ties with this company forever. read more

Recently had spectrum and switched service because they weren't affordable for a very long time , the moment I switched they decide to offer me a lower price. To make things worse customer service said they would let me try out the new service and put my account on hold free of charge. Only to find out I was being charged again ( its clear that these companies have employee who don't know what to do and they say whatever to get more money out of you ) . I will never go with spectrum again , I suggest go with tmobile.. it has been reliable for me and they charge you half not for just 1 year , For lifetime read more