Haley assisted me with getting a few phone upgrades. She was very knowledgeable and definitely…read moremade this experience a breeze. During my visit, it was busy but the check in process was easy. All of the staff on site were hardworking.

Came to this location after waiting a long time at another one and got no where. They helped us…read moreright away and were all very friendly. Definitely recommend this location! Awesome people!

The employees here genuinely care about their customers and they're super kind and fun and very…read moreknowledgeable and always acknowledges customers when they walk in the door

The saving grace of Store 6002 is Sam Dobbs, the Retail Store Manager. Sam is courteous,…read moreknowledgeable and she was able to resolve problems I had trouble resolving at other T-Mobile locations and through phone support. Unfortunately the interaction I had with Agent Dee on the 6 of August 2025 was far from stellar. I came into the store to return two phones. When Agent Dee inspected the devices she put the devices on an abrasive surface and at one point stacked them on top of each other. When I informed her I wanted the phones to be placed on a surface that wouldn't cause harm to the devices she had the audacity to ask me why I would make this request as if my request was absurd for not wanting the phones to be damaged before they are returned back to the company. As great as Sam Dobbs performance is at Store 6002, if I had to do another transaction with Agent Dee I would prefer to go to another location.

I previously visited this store with the intent of upgraded my phone but decided to explore option…read moreand research my options before following up. Unfortunately I was charged with an upgrade immediately after I left the store and was notified. I returned the next day and reported my concerns to the young man that I talked to the previous day. No actions were taken. I received my bill and of course my bill showed the upgrade. I returned with my bill and reported the incident to Brittney. She immediately contacted someone and resolved multiple issues. This took a little while but was worth the wait. After she cleared up my understanding on how to move forward I plan on returning and upgrading my phone In the near future.

My definite busses to make an appointment with cars they do tend to get a little overwhelmed at…read moretimes but otherwise the employees here are very Very knowledgeable and very helpful.

Walked in to a line of 10 + people. Not one employee greeted us or asked us what we were here for…read more All the customers were agitated for waiting in line without any assistance. Ended up walking out of the store after 30 mins without moving up in line. Manager and employees have 0 customer service.

Service is constantly going out. Mine phone switches to SOS mode or airplane mode all the time…read more They told me nothing was wrong. Did nothing to help me. I pay almost $300 a month for 2 lines. I am searching around and plan on switching to someone else. Verizon sucks.

If I could give it negative stars I would. Every visit there reminds me why I switched to T mobile…read more I literally came in to get a new iPhone and sat for an hour and a half after checking in and NO ONE came to help. I walked out and no one blinked. Worst store ever and worst cell phone company ever. I've been on hold 3 hours with their online reps trying to purchase the phone and still... nothing. No wonder people are leaving in droves.

Horrific customer service. Went in there looking for a phone and not even a hello we will be right…read morewith you . After sitting on the couch waiting for them to help me for ten minutes I left . Will never return. This is why I left Verizon to begin with. Their customer service is horrible. Guess I forgot just how awful they were. STAY AWAY

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.