I am writing to formally express my disappointment with the service I experienced at your Birmingham store.
When I visited, I was made to wait in line for an unreasonably long period of time, even though there were very few customers ahead of me. What made the experience worse was the lack of professionalism from the staff. They appeared uninterested in assisting customers, and instead of offering updates or apologies for the delay, they carried on as if our time did not matter.
When it was finally my turn to be helped, I was met with poor customer service. My questions were brushed off, and I felt rushed and undervalued as a customer. At no point did anyone try to make the experience better, which is extremely disappointing for a company that serves the public.
I expected better. A store that represents itself in the community should treat customers with respect, efficiency, and courtesy. Unfortunately, this was far from my experience at your Birmingham location.
I strongly urge management to address these issues immediately by improving staff training and accountability. No customer should have to endure such treatment. Until improvements are made, I cannot recommend this store to others. read more