I previously visited this store with the intent of upgraded my phone but decided to explore option and research my options before following up. Unfortunately I was charged with an upgrade immediately after I left the store and was notified. I returned the next day and reported my concerns to the young man that I talked to the previous day. No actions were taken.
I received my bill and of course my bill showed the upgrade. I returned with my bill and reported the incident to Brittney. She immediately contacted someone and resolved multiple issues. This took a little while but was worth the wait. After she cleared up my understanding on how to move forward I plan on returning and upgrading my phone In the near future. read more