My definite busses to make an appointment with cars they do tend to get a little overwhelmed at…read moretimes but otherwise the employees here are very Very knowledgeable and very helpful.

Walked in to a line of 10 + people. Not one employee greeted us or asked us what we were here for…read more All the customers were agitated for waiting in line without any assistance. Ended up walking out of the store after 30 mins without moving up in line. Manager and employees have 0 customer service.

XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

They are our only option for high speed internet and a great example of why companies should not…read morehave a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company.

I had a wonderful conversation with a CSR, named Ka'Mya, that made being a new Spectrum customer…read moreeasy. Thank you so very much Ka'Mya for being so knowledgeable and patient. You should be rewarded for your excellence.

The gentlemen who helped me absolutely changed the course of my day. After an enraging customer…read moreservice call to spectrum HQ, the power of human connection and productivity shined through. He resolved my issue with calmness and composure I didn't know could be displayed in times like these. A hero walks amongst these walls

The employees here genuinely care about their customers and they're super kind and fun and very…read moreknowledgeable and always acknowledges customers when they walk in the door

The saving grace of Store 6002 is Sam Dobbs, the Retail Store Manager. Sam is courteous,…read moreknowledgeable and she was able to resolve problems I had trouble resolving at other T-Mobile locations and through phone support. Unfortunately the interaction I had with Agent Dee on the 6 of August 2025 was far from stellar. I came into the store to return two phones. When Agent Dee inspected the devices she put the devices on an abrasive surface and at one point stacked them on top of each other. When I informed her I wanted the phones to be placed on a surface that wouldn't cause harm to the devices she had the audacity to ask me why I would make this request as if my request was absurd for not wanting the phones to be damaged before they are returned back to the company. As great as Sam Dobbs performance is at Store 6002, if I had to do another transaction with Agent Dee I would prefer to go to another location.

So I am a Verizon wireless customer looking for some savings on my cell phone bill. I had…read moreinitially scheduled my appointment for the other store T-Mobile store on Gadsden Hwy, but I didn't like the customer service there. When spending my hard earn money customer service is Key. This location is fairly new and they are in a prime location for business near Walmart lol. When I walked in, I was immediately greeted. That made me feel welcomed and I was happy. It looked like everyone seemed busy with other customers however Drew said we're be with your shortly. That made me happy because I was acknowledged. I think I waited no more than 10 minutes before someone was free to assist me. However since I was greeted previously I didn't mind the wait. Robert answered all my questions about converting over to them. I am still thinking if I want to port over from Verizon whom I have been with forever. But if I do this will be the location I'll deal with. There customer service is great from the staff Robert all the way to the manager Drew. Keep it up T-Mobile

Next time, I'll probably be going back to the other store on Gasden Hwy. Listen they seemed like…read morenice folks but they don't understand basic math. I was told my payments on the new S20+ were $30 a piece a month. Well try $50. Also they kept talking about a $500 trade in for qualifying phones...we had the S9+s so we qualified for the $500 a phone. Well they gave me $88 a phone and didn't explain how to go about the $500 deal. Turns out I got a text that day from TMobile themselves on how to go about the promotion (before I went to the store) so I submitted for both my wife and myself. They're supposed to be prepaid virtual visa cards. Hopefully this goes thru bc I'm putting both cards towards the EIP to make this worth my wild. Listen these new phones are awesome. I understand there is going to be a bigger price tag. And I as the consumer I need to be more vigilant in reading the paperwork...but if that's the case...we don't need these stores, just do everything online.

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

The Gardendale office is a damn joke!!! Go in to just drop off a payment and it takes 45 minutes…read moreto an hour... but yet there are 3 or 4 (supposedly) workers there. WTH is wrong with this picture? Wish I had another cable choice; I would definitely change! I know a lot of people that would

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!