Great Fiber Speeds, But Sales Team Needs Work I had AT&T Fiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected. read more

Horrible service and inaccurate info on outage. Internet went out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage. read more

If I could leave NO STARS I would. My AT&T Internet went out as did a few of my neighbors. When I called to report it, I had to spend 35 minutes on the phone unplugging, reseting the router and the guy on the phone running test. I repeatedly told him the problem was not in my home because other people in the neighborhood also lost their internet service. Then finally we said I need to schedule a technician to come (duh). The tech was scheduled for Wednesday from 1pm to 5pm. THEY NEVER SHOWED UP. I rescheduled for Friday from 1pm to 5pm. AGAIN, THEY NEVER SHOWED UP. Needless to say, Saturday morning I canceled my service and am going with Spectrum instead. I have been a loyal customer to AT&T. I have NEVER been late or not paid my bill. I have never dealt with such an unprofessional company as AT&T. read more

I have been without internet connectivity for 3 days now. I had to wait a week after I moved into my home to get internet service. When the tech arrived, I was told that he couldn't compete the job and that they were going on strike. Another tech came out to complete the job and it was working fine. My internet connection stopped working on Tuesday and now I am being told that I have to wait another week! I work from home, I have a security system, I have had to use Hotspot on my phone, also through AT&T. My connection is sluggish via Hotspot, I can't utilize my alarm, I NEED THIS ISSUE RESOLVED IMMEDIATELY. read more

I cancelled my AT& T Uverse on February 2nd. On the 3rd I received an email stating that it was disconnected on the the 2nd and I needed to return my equipment by the 23. I did this and received a notification they were received. My next billing date started on Fed. 10th. Note: I kept the internet, which I will now be cancelling. I received a statement stating I owed the full amount. I was cancelling because the bill for my account was almost $300. They said that it was cancelling on the 17th. I will provide documentation below. I was also told my bill would be prorated from cancelling on the 2nd. After being on hold and a call with customer service, and requesting to talk to a manager. They said I had to go to a stop to prove I cancelled and they couldn't receive my photos of the email. They told me a manager would call me back within the hour. I receive a call they left a message hours later. I still don't have a resolution. read more

AT&T Internet - Internet Service Providers Near Me

If I could give them negative stars I would. Over the years AT&T customer service has gone from awesome to downright non-existent. We have business phone and internet service with them. When the service works it's great but, if it ever goes down, trying to get repairs done almost impossible. Our business has been with no phone or internet which we depend on to operate daily for three full days. After 13 phone calls to AT&T support, dropped calls, over 30 minute hold times, no responses to trouble reporting and dealing with untrained, limited communication skilled and trouble shooting inept reps on top of three days of waiting and we still have no phones or internet. Needless to say I would not recommend AT&T. read more

STAY AWAY THESE PEOPLE ARE CROOKS I have been a customer for 5 or 6 years with Uverse and with ATT cellular for 12 or 13 years and today marks my last day. Service has become strained at a minimum no customer service now it's what your going to do for ATT not what can ATT do for you. To much BS NO common respect for there customers. read more

My wife and I moved into the Retreat At Mountain Brook where we had to use ATT Internet. We set up a technician installation a week out from our move date (per regulation). Our local representative changed us to self install knowing that we did not have all of the equipment to self install. We try to get the equipment and they won't send it and now it'll be a total of two weeks after our move in date before we can have a technician come bring us the piece of equipment we need. Both of us are in Grad school and ATT has done nothing to remedy this issue. Would recommended to know one. Wish we could have any other service but this. read more

I hate to write this review. When I first got AT&T U-Verse 4 years ago I was so happy with the service. Would have been an easy 5 star. I pay extra for high speed internet because I use it so much for work. A year ago they made me switch my tv to Direct TV. They overcharged me several times in the last year and they call and offer you free stuff like FREE HBO....but at the end of the free month you get charged unless you call and cancel. I have had AT&T out 4 or 5 time for my internet speed, I am paying for high speed and most times when I check speed am running about 6mps. - about 1/4 what is should be. Just looking at my bill and figured out why my bill is $192 instead of the $112 it is supposed to be.... Bingo!! My year contract is up!! So as soon as I can I will be switching and getting out of this horrible service! Be glad if you do not have AT&T or Direct TV!!! read more

I am completely disgusted with AT&T AND AT&TUverse. I say "and" because you like to play as though they are two completely different entities. I know the truth and the ridiculous life-threatening games you play though. After 4 years with your service and calling you out to my home 12 times before sending someone with common sense we had an emergency that required us to move. You said that you don't provide service to our new home although it is on A HIGHWAY. A main stretch! You claim this even though the Elementary school is within view-shot HAS service. You claim this even though the CHURCH that has a door directly across the street from my door HAD service! I began calling daily for help because my child has MEDICAL equipment that NEEDS and REQUIRES internet service. I called daily, weekly, monthly for months and months and months! I gave up briefly and got satellite service for "internet" that doesn't help. I bought a hotspot from my cell phone provider that again, doesn't help the medical needs properly. Again, you can do a 360 around my house and service is provided all around me- but my child is of no concern to you. I've begged for repeated "engineers" to come out because you claim they make the call and repeatedly no returned calls. I'm talking HUNDREDS of called and thousands of tears. Your call centers in other countries REFUSE to transfer me to the states and hang up on me sometimes repeatedly on the same day! Again, they don't care if my child lives or dies because I don't receive important medical direction. You WILL provide me service IF I pay the steep costs and pay taxes for a business license and business I don't have, want, or need. Please explain that! I am disgusted with this company! read more

This company has poor service there people on the phone are very rude and will mess with your receivers and in your account and cover it up like they didn't do anything read more

If I could give a negative 5 stars I would. I hate the service, customer and having to reboot the stupid modem to maintain wi-fi several times a week is a pain in the neck. I thought also that cable was supposed to be better than dish but the tv goes out every time it rains. I'm so sick of being lied to about promotions and the "fine print" that "I'm sorry, the sales person must not have made it clear." that I could scream. Oh and don't ever believe it when they say they will pay off your mobile phones if you switch to their service. They don't. My advice, use anyone but AT&T for internet, television and mobile phone service. read more

ATT does not appear to care about their customers. They seem to just care about money. We've had ATT for at least 40 years, long before internet was anything we'd ever heard of, but do they honor loyalty? No! Also,their internet service is very poor even at 100 mbps. Their customer service reps just tell you things to appease you and offer empty promises. I was promised a $50 rebate if I signed up with a one year contract but now they are telling me I will not get it. They always say they will be escalate it to a higher person. I am sure they will never do anything about it. A couple months ago my service was down for a week. I called within a few hours of it going out and they said they'd come the next day by 10 PM. I waited all day and they did not come. I called and they scheduled me again for four days later!!!! ATT appears to have a policy to be as unethical as they can be and if you work there I recommend you find a more honorable place to work. I cannot wait til that contract is over. read more

let me jump on the I hate at&t bandwagon. We got uverse several years ago. I made it perfectly clear I did not want a promotional rate. I wanted the rate it was always going to be. The installer assured me it was not a promotional rate this was the rate it would always be. well one year later my bill went up. I call to complain and they told me I must have misunderstood. my modem went out about a year later and my service is pretty much worthless ever since it was replaced. I finally called to have it serviced last week. the tech called me the next day to say he would be much later and i should call to reschedule. i told him it took forever to get in touch with a human being on their call line. he said he was sorry but that's what i would have to do. I am researching another service at this time. If my cell phone service worked in my house i would get rid of at&t altogether. read more

at&t markets a collaborative service that includes fiber and telephone that appears to be a good program ie a one stop solution , but in reality there is no collaborative process within such a big company , when there is a problem you are forced to deal with multiple departments that dont communicate with each other. in our case the process took much longer than anticipated causing additional expense to be incurred with the termination of our old provider and there was virtually no coordination of services causing our personell to incur lost time and efficiency. read more

My experience with at&t is trying to stream a movie that constantly freezes so I have to pause the movie for it to load. It takes about 3 hours to watch an hour and 60 minute movie. read more

Since I've had AT&T U-verse at my parents there has been the same issue, but none of their technicians have been able to resolve it. Their service is slow in the area I'm located in and when my dad log's in using his computer I am either immediately kicked off or my internet gets even slower. As a student and anime lover this is annoying especially since AT&T seems to have something against my student dashboard/pipeline. Often times that's the ONLY thing that won't load. Get it together, AT&T. read more

So I called at&t to find out why my bill was higher then normal got talked into Uverse that apparently was cheaper than what I was paying. I got the appointment for today got an email confirming service and the breakdown of charges was higher than what I was paying now. I called them twice and was told that the email was wrong. So, I kept the appointment. The technician came late and did not know what he was doing so he called for back up. After digging in my yard they came in and said that they had to drill holes in my hardwood floors. Ah negative on that. They got upset left and slammed my door. Really??? Yeah, I have had nothing but trouble from this company and if I could get rid of them I so would they suck!!!! read more

WORST COMPANY EVER. A monthly charge was taken out of my account a month AFTER I CANCELLED. It's been six weeks now and I still have not been refunded. Every person I've talked to has told me different information and different time frames. THEY ARE SCAM ARTIST. DO NOT USE THIS COMPANY!!!!!! read more

AT&T came into my new Calera neighborhood, they weren't requested, tore up my new front lawn, filled most of my lawn with gravel and left a sink hole in the middle of my lawn, then refused to take responsibility for damages. Each AT&T department I spoke with showed absolutely no concern for my damaged yard. Numbers I called, 866-861-6075, 877-353-5963, 800-924-9420, 800-894-0374. Charter Spectrum, came out the next day after Christmas to verify it was not there techs that caused the damaged (that's customer service, one call and problem addressed.) read more

This the worst company I've had ever seen, those people are not professional at all, they sent those people to my house it was a nightmare, not only they were almost 4 hrs. late, when they finally got my kids opened the door and said hi to them, they ignored them, they didn't even wear anything over their shoes, it's a brand new carpet, just moved in, when he got upstairs, I said to him, he didn't answer, I showed him the room where to set up the equipment, before he left I asked him to check the speed just to make sure I got the speed that I was supposed to receive which was 75GB it was only received 14.somthing, I told him that he got to make it work before he left , he got mad at me of front of my kids, screaming, yelling at me, and telling me that there was nothing he could about it, my kids were scared, they went to hide until he was gone, they came back out and thanks God mom he's gone we were so scared, we don't ever want to see him again, please mom called and canceled those, and that's what I did. Next day, they sent the guy to com in to pull out the wire, I had Comcast also, he cut off all Comcast wires and try to hide them with a lot of straws, my service stopped working I had to call Comcast, that's when I found out what that did to me, and Comcast had to me, because they had to come out. If I could give zero star, that's I would give them, because that's what they deserve. read more