XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

They are our only option for high speed internet and a great example of why companies should not…read morehave a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company.

I had a wonderful conversation with a CSR, named Ka'Mya, that made being a new Spectrum customer…read moreeasy. Thank you so very much Ka'Mya for being so knowledgeable and patient. You should be rewarded for your excellence.

The gentlemen who helped me absolutely changed the course of my day. After an enraging customer…read moreservice call to spectrum HQ, the power of human connection and productivity shined through. He resolved my issue with calmness and composure I didn't know could be displayed in times like these. A hero walks amongst these walls

The Gardendale office is a damn joke!!! Go in to just drop off a payment and it takes 45 minutes…read moreto an hour... but yet there are 3 or 4 (supposedly) workers there. WTH is wrong with this picture? Wish I had another cable choice; I would definitely change! I know a lot of people that would

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Direct TV is either unable to operate as a business or they are trying to cheat their clients-…read moreespecially the elderly. They will sign you up for autopay if they have your credit card but without telling you and if you sign up for autopay through your checking account, then each month it gets pushed back again so they can create missed payments and charge late fees. My elderly mom has to check her accounts on a regular basis and make multiple phone calls to Direct TV because they can't seem to operate and manage their billing. Each payment cycle is a mess at their end. It is either poorly run or shady. Either way, they cannot be trusted.

Do you want a satellite company that lies to you? Then sign up with direct tv. I have been a…read morecustomer for about 15 years. I called back in September to see if I can get my bill lowered as I had a massive increase in my bill. About $65 increase. I called customer service who transferred me to the loyalty department. When I got to the loyalty department, the gentleman I spoke to back in September told me he can get my bill down from $188 to $133. He told me my price would be fixed at that price for 12 months. Well 2 months later, which is today, I get my bill in the mail and notice my bill went up $10. So here I go again contacting customer service and I spoke to someone named Tina. Tina told me that there was an overall increase in charges for everyone of $10. Remind you, they just had a huge increase 2 months ago! So I told her I have been a customer for 15 years and I don't think it's okay to have your company lie to customers and tell them their bill is fixed at $133 for 12 months if they are going to just increase it. So she transferred me to the loyalty department and I spoke to someone named Trent. This guy was absolutely terrible! He told me there is nothing he could do besides offer me a $200 Visa card, which won't be dispersed to me for 60 days! How the hell does that help me?? First of all, 60 days is so far away; second of all, my bill still won't go back to where it was, even though I was promised this fixed monthly payment 2 months ago! So I told them I will consider canceling my service with them. And he was quick to sign me up to cancel. Did not even apologize that I was lied to by HIS company. I told him I wanted to speak to a manager and he told me "there is no reason to speak to a manager as they would only offer the same thing I just offered you, the $200 visa gift card." He wouldn't even put the manager on the phone and he was so quick to cancel my service. Last time when I called back in September, once they heard I would cancel, they worked very very hard to get me what I needed. This time, not so much. I will be canceling and will be letting my entire family who has direct tv that they should cancel too. Stay away from direct tv. They will just steal your money and lie.