Negative should be an option I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others. After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking--like I was somehow in the wrong for no longer wanting to overpay for subpar service. What stood out most was the complete lack of effort to retain me as a customer. No meaningful offers, no attempt to understand my concerns--just indifference. For a company that takes so much from its customers month after month, you'd expect at least a professional and courteous goodbye. That didn't happen. My experience with the T-Mobile location in Birmingham, Alabama only reinforced my decision. The service there was unprofessional, disorganized, and frankly unacceptable. It felt like customer care was the last priority. Since switching, I've had a completely different experience. The transition was seamless, quick, and stress-free exactly how it should be. It made me realize just how unnecessarily difficult T-Mobile had made things all along. Consumers should know they have options. Loyalty should be valued, not exploited. T-Mobile seriously needs to reevaluate how they treat long-term customers, because right now, it feels like they simply don't care. Goodbye, T-Mobile and good riddance. Oh by the way xfinity is giving customers mobile services for one year free If you have been with them a period of time , consumers should know their options and not being taken by greedy companies. read more

Visited T-Mobile looking for iPhone 17. Ms. Tanganyika was very considerate & very clear what I need in order to purchase new phone as T-Mobile additional line holder. Mind you that I'm not a native English speaker. She is very nice and super acknowledged!! Thank you so much for your help Tanganyika!! read more

Cherokee help me with the Internet line and screen protector. She is extremely patient and supportive. If you get to Lakeshore Drive, be sure to drop in and see them. Tell Charity I said hello. read more

This has been my go to location for technical support and buying phone accessories. The associates were busy but kept the crowd moving pretty well. I've had my issue resolved each visit. read more

One. Star. Experience. Poor explanations of upgrading by staff. Promises were made and broken. Staff is not attentive and talking amongst themselves and hiding in the back room instead of helping customers. Do not trust that you will get a trade in even if they say you are eligible. Floor is dirty. Long wait times. Uncomfortable high top chairs and tables, not safe for older clients or disabled. Music unnecessarily loud. read more

On 10/25/2023 I got a scheduled call from Representative Tykosha, who works in the Birmingham Alabama call center. She called to update me on the status of my free Netflix service. She promptly addressed each of my inquiries and provided me with the knowledge I required. She was continuously kind, articulate, and  impeccably courteous; as such, she represents exceptional customer service at T-Mobile and  left a lasting good impression on me. She is a Gem.. Highly Capable, use her wisely. It is my hope that her contributions to T-Mobile are recognized and duly rewarded. This further attests to T-Mobiles unwavering commitment to delivering top-notch customer service, reflecting a sincere desire to not just meet but exceed customer expectations. Respectfully Submitted G. Hall Cc: Trust Polite Cc: Goggle Local Reviews read more

T-Mobile 7948, 225 Lakeshore Pkwy, Birmingham, AL 35209, has been giving us exceptional, excellent, knowledgeable, prompt, and friendly service for years. So my brother needed a new phone, we went inside T-Mobile 7948, and a nice young man named Manny asked how he could help. We told him the type phone we wanted, and had just what we were looking for. Also, Tan, the store manager, was so very nice, and she told us to come back soon. We highly recommend the T-Mobile, Lakeshore Pkwy, Birmingham, to all we know. Thanks, T-Mobile! God bless! Mark N Tim Elders read more

Let me just say this.... They have 5 stars for a reason. Bryan was literally the BEST person I have ever dealt with while trying to buy a new phone. He made the process as simple and as quick as possible. Huge shout out to the whole team at this location for there professionalism especially Bryan! read more

We had to make an unexpected stop in this store while on vacation. We were passing through the area on the way to Nashville and were dreading having to stop and address a cell-phone issue. That said, we were pleasantly surprised with how painless and friendly our experience was. Julie helped us through the process and she is an absolute superstar! I'd suggest avoiding the rush around 5-6 when everyone is getting off work, as we had to wait awhile (through no fault of the store's). In short, if you need to visit an in-person store and dread it like we did, stop by here and they'll make it as painless as possible. read more