Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

Horrible... app says prescriptions are ready then when you go pick up they aren't ready. Have to…read morewait on hold for over a hour just to speak to someone. This place has gone down hill real bad. Can't even get my prescriptions transferred because they won't answer the phone when the pharmacy calls for transfer.

Hoover Hometown is an incredible local, homegrown pharmacy located in the heart of Hoover off of…read moreHighway 150 across from Walmart. Whitney is a great pharmacist. She knows myself and my husband by name and is a graduate of Samford's pharmacy school! She's from Alabama and loves Birmingham! She not only has a variety of pharmaceutical products, but she also carries local items and gifts for purchase in her pharmacy. I would highly recommend dropping your big box pharmacy and go by to see Whitney. Getting set up with her is easy and seamless and you will be glad you did it. She is very friendly and truly cares about her patients. Glad to have such a great pharmacy so close to home in Hoover!

Excellent service and great attention to detail. Whitney is very friendly and personable. Locally…read moreowned and conveniently located off Hwy 150. Drive thru window for those on the go. There is even an app to refill rxs ahead of time. Thanks Whitney for coming to Hoover!

I've visited this location a few times now, and overall, I've gotten the impression that some of…read morethe employees don't particularly enjoy their jobs. At times, interactions have felt a bit rushed or as though assisting customers is more of an inconvenience than a priority. That said, during my most recent visit, I had a completely different experience that truly stood out. I was searching for a specific item and couldn't find it, so I asked an employee who was in the middle of stocking shelves for help. Instead of just pointing me in the right direction, she walked me over to the exact spot and showed me the product herself. She went even further by offering helpful advice, sharing that a family member had used the pre-surgical cleanser and accidentally ruined a washcloth, so she recommended using an older one. It was such a thoughtful and genuine moment of care, and I really appreciated her going the extra mile. I made sure to check her name badge so I could recognize her here. Her name was Nicole. I'm hopeful that more of the team can take a page from Nicole's approach. That level of attentiveness and kindness truly makes a difference in the customer experience.

Ridiculous. Spoke to pharmacist, yet prescription isn't ready. It was supposed to be ready…read moreyesterday. Moving to Amazon. Enough is enough.

While visiting relatives in the area; we stopped in here, to purchase some gift cards…read more The store appears clean and well-maintained; with the usual selection of items from which to choose, one expects at this type of establishment. The staff person we encountered was very helpful, attentive and accommodating in our finding and purchasing of the gift cards. (Sorry we didn't get his name.) This location is a solid representative for the franchise.

Male pharmacist refuses to fill Rx based on his personal preferences, then attempts to lie about it…read moreto customers. He is the judge and jury & he will make that choice for the customer while knowing nothing about the circumstances. It is truly unethical and grotesque. Very thankful that 99% of pharmacists are ethical, and perform their jobs without including personal biases. But you won't find that at the Inverness store. This pharmacist has a history of such actions, including lying to prescribers about whether meds can be ordered, and refusing to stock meds despite having been requested by legitimate providers who verify authenticity of the prescriptions. Highly recommend avoiding this location

The pharmacist was horrible!! He was rude and didn't want to help me or any other customer. I…read morewitnessed him ignoring people in the drive thru while I was in the store. My prescription was sent to the location three times with the nurse sending me confirmation that it was delivered successfully but Jake said he didn't have it. He didn't want to fill my prescription or do his job because I overheard him tell the pharmacy tech he wasn't taking any new prescriptions. He was despicable and I won't ever be back to this location.

How can a drug store and an insurance company CVS Caremark be run by the same company…read more More money for them and less patient care for us. FYI This store is not a 24 hour pharmacy either The staff is nice .

This was one of my more time consuming trips to a drugstore. I expect to be in and out pretty quick…read moreas do most customers. The cashier was slow and needed assistance in the checkout process. I will say however they did have the brand of organic body wash I wanted in stock that no where else around here carries so I do appreciate that. As for other purchases? I'll probably stick to other locations and drugstores.

This store allows employees who are not handicapped to park in the front door handicapped spot…read morewithout a tag or sticker. The employee, when I complained, said in a surly, snarly and sullen tone: "That's mine. What's it to you?" When I called to complain I was connected to someone identified as the store manager, Kim, who promised to call me back in 2 hours but never did. I filled out a complaint form at Walgreenslistens.com and asked them to contact me but they haven't. I moved my prescriptions from there because of ineptitude and errors and delays. In all respects the store seems to be very poorly managed with no regard for customer service or satisfaction and has discourteous personnel. Avoid at all costs.

I have shopped this location on several occasions. I was looking for a particular item. I have…read morelearned during this pandemic to check a store's app to see if an item is in stock before heading out. No guarantee but when I arrived at this location, the store had what I was looking for in the exact quantity that was listed. Of course, they limit you but two was all I needed. Cashier was very pleasant and the store was clean.

I found this location to be smaller than some other Walgreens. Thankfully, it wasn't crowded at…read morethe time of my visit. I was in and out fast . Social distancing measures were clearly outlined throughout the store. The cashier was polite. There's huge parking lot and a drive thru pharmacy.

I visited the Hoover Sam's Club today (12.12.25) to get gas & return two items…read more There was a line for all gas pumps when I arrived but the wait time was minimal. I noticed an employee was walking around speaking to patrons. When I got to the pump, I began my transaction using the Fuel Scan & Go function in the Sam's Club app. As I waited for my tank to fill up the employee, Mr. Kenneth, came over to say hello & wish me well for the day! I appreciate how intentional he is in making customers feel seen. Upon entering the club, I was warmly greeted by a joyful customer service rep named Whitney. She was busy placing previously returned items in their places yet still took the time to immediately acknowledge my presence & let me know she would be right with me. This kind of customer service is becoming rare these days & I geniunely appreciate the effort and intention! Whitney made my return experience seamless. Thank you! I decided to browse the toy aisles and ended up finding quite a few character themed items that my children would like. I hadn't planned to but decided to purchase a play mat for my youngest son as it was the last one of it's kind available. I'm well pleased with how this trip to Sam's Club went and will continue to return to the Hoover location in the future!

I went to this location for supplies. The entire store was nice and clean with the exception of the…read moretrash cans in the dining area. I stopped to grab a slice of pepperoni and cheese pizza before shopping. The staff were friendly but seemed a bit overwhelmed. The pizza was okay. It was definitely not the best I've ever had at Sam's but not the worst, either. My only real complaint with the entire store was the trash there at the snack bar. Pizza is now given out in single slice shaped boxes, no matter if you are eating it there or taking it to go. The tables and drink area were clean but the trash was overflowing into the floor. The trash was pretty mostly napkins and pizza boxes. I'm NOT a huge eco warrior but I cringed at the massive absolute waste on display. I hope they are at least recycling those boxes. I ate with my group and watched as employees noticed the trash, walked behind the counter, and ignored the situation. One of my group went up to ask if we could give the trash to them because the trash was overflowing and we're told to put it on top of the lid and they would get it later. When we left over an hour and a half later our trash had been piled with more trash. As we shopped we noticed how clean and organized the store was. Employees greeted us and seemed to be in good moods. Several of the people handing out samples took time to give us some information on their products and joked around with us a while. The ladies with the grapes and coffee, and the flirty guy with the orange juice were particularly pleasant and really added to our experience. Checkout was nice and easy and the ladies at the door checking receipts were friendly and cracked me up. They are definitely where they need to be. We left the store laughing. We got some really great deals, too.

These guys are just the best! Have been with them since they opened. We moved down South Shades…read moreCrest. So I moved us to Publix! What a mistake. It's a bit of a drive but I went right back. they are friendly, incredibly knowledgeable and I think they just care about their patients. You're never a number or ignored if people are busy. Oh and their sundries and gifts are just the best.

These folks went out of their way to help me. They. are friendly and I will continue to do business…read morewith them. Thanks for all of your help! Carolyn S.

Despite this store mostly being empty when I stop by, you can barely find an associate most times…read more It seems there's only one on staff at a time and they could be in any random place when you need assistance. Inventory here also isn't great. I've stopped by for non medicinal items like pantyhose and bug spray and couldn't find either.

I don't know what type of reputation this CVS has, but I had an awesome experience at this…read morelocation. My friend was suffering from a serious cough and before I drop him back home, we came here looking for something that would help with his (not trying to sound gross) coughing and mucus. Since we didn't want to choose an incorrect product, we ask a pharmacist for help. She asked what type of symptoms he's suffering from and not only she recommend a certain brand name medicine, she also came around the counter and save us the time in trying to find the product. The employees up front was polite and greeted us once we walk in and checking out was a smooth progress. If you in need of something late in the night, this is the place to come since this is a 24 hours store.