My husband and I got our new iPhones online the day before, and I picked mine up today without a problem. Mario helped me and I think I was back in my car in 3 min. Easy to set up at home, thank you so much!! read more

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new phone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario. read more

Terrible customer service. DO NOT GOT HERE!!! Was not helpful to fix our problem. Chris and manager Jacob couldn't understand the problem and didn't explain what the next steps would be. Made us very uncomfortable and tried to sell us random things. read more

I absolutely do not recommend the store. I waited 2 1/2 hours to have my phone switched, and the customer service agent realize they put the wrong number in. I understand that mistakes happen. Gave them the new information and went to lunch. Came back and representative had gone on break. Then spoke to them via text and gave them all the information they needed to complete my transaction. Then , I came back. On Monday as this all started on Saturday, nothing had been done. Do not recommend the store at all read more

I had the pleasure of working with Austin, Tyler and Bre, they helped me figure out what plan would work best for me on a very tight time crunch! Very happy to have Verizon coverage. read more

Terrible customer service. Unwilling to help and extremely rude. I do not know the name of the lady that "helped" me but she acted like she hated her job. They opened at 11 this past Sunday I was the first one in there. All I needed was an upgrade and my phone had one available. She made it seem very difficult. I left because she wouldn't answer my questions. Was very rude. Went to the mountain Brook Verizon and they helped me and got me in and out in less than 45 minutes. read more

I don't even want to write this review. I am a long time Verizon customer so this doesn't feel good . Ok, my iPhone 7 started acting up about a week or so ago. I was experiencing things like : no service and phone restarting on it's own. You know , just enough to be extremely irritating! I decided to chat with Verizon customer service on a Friday . The representative who assisted me was helpful . He walked me through a couple of trouble shooting steps to help resolve my issue, so I thought! Unfortunately, it was a temporary fix because my phone starting back experiencing the same problems again on Sunday while at brunch. So ridiculous. Once I finished brunch , I came into this location since it was the one I was closest to. This is a nice busy location but there wasn't a wait . I proceed to tell the gentleman sales associate what was going on with my phone. He immediately told me that what I was experiencing is a known issue with my model IPhone. Interesting. I wonder why this was never mentioned to me on Friday. Ok , whatever . The gentleman ordered a replacement phone for me and thankfully it was still under warranty. I was told that my replacement phone would arrive Monday. Guess what , it didn't come. What an inconvenience! Again, I'm reaching out to Verizon customer service on Monday. More of my time wasted .... not only did I not have a replacement phone but I found out that the phone requested for me was a black phone being delivered on Tuesday! My phone is red so why on earth did the in store sales associate order me anything other than what I currently have?! This is so unacceptable. I expressed all types of frustration , irritation, you name it . "Sorry for your inconvenience " doesn't help in any of this and honestly, I was tired of hearing this. The last Verizon rep I talked to was the one to disclosed to me that this issue I'm having with my phone has been going on since 2017! Excuse me , what? I would have appreciated knowing this when I initially reached out to Verizon on the Friday. Had I known this then , I could have requested a replacement sooner. This makes me so angry! Verizon tried to offer me $20 off my bills to make me feel better . This means nothing to me. NOTHING! This entire experience has been awful and so stupid! Once I get the wrong phone , I was told I could send it back and they would credit my bill the $14.99 shipping fees as well ....... Meanwhile, I'm STILL without a working phone. Guess once I finally get the shipment , I'll waste more time by going to another location that has a red phone in stock to exchange it. All of this could have been prevented had I been told in the very beginning there was a problem with the iPhone 7 model. I really want to change my service after all of this. To be continued..... read more

I have been with Verizon for 11 years. Their customer service has been spot on...until today. I went to go exchange a merch that I had purchased twenty four hours ago. I got the sales guy who didn't wanna wear his mask properly and had no customer service skills. He didn't appear to be happy doing his job either. I asked him ( name unknown..never introduced himself) if the price of a wireless speaker he said ya, 119.00, the box price said it too. He goes to scan it and it rang up 10.00 more I questioned him and his reply was "I can't go changing the price. Not I apologize for telling you the wrong price or let me see what I can do" Go back to school for customer service training. Done. read more

some bs fuck this slow ass wifi this slow ass phone and y'all slow ass workers this suck ass service ain't worth shii why tf i got unlimited data and my shii won't load bitch it's giving very much fucking limited i'm bout to throw this shii read more

Went to store to cancel line. I have cancelled it three times and still getting bills. They gave me a "dedicated" line. Still on the call and it's been 30 minute. Sitting in the store - no one offered any advice on how to make this less painful. Do not use version. Use another carrier. These guys are all about your money - no service. Spectrum is much better - no contracts And lower cost. Easily can change lines. read more

Courtney made it easy and fast to add a line to my husbands account...in and out in less than 10min. She made up for past experience related to the phone based customer service (including a manager) not wanting to offer options after my employer went out of business and could not release my phone number (one I had for 12yrs) due to an unpaid bill. read more

Visited the store on Lakeside Drive today to cancel a line and they would not help me do so. Instead the salesman gave me a 1 800 number to call. Did so. After waiting for 45 minutes decided to hang up. Seems verizon is quick to upgrade your phone or plan but of no help should you no longer need a line on your account. Poor poor customer assistance!! Guess it is time to check out the competition. read more

Terrible customer service. Went in to change a line over to a family plan. Was told we had to call to do so and given the number and told we could call and then get the other issues taken care of. Surely they know their own business office is only open Monday to Friday. Had three sales people approach us to "help" us, and then tell us they were actually busy finishing up previous business. You get the distinct impression no one knows what they're doing or cares. read more

No one wants to get their phone fixed while traveling. However, everyone at Brookwood Verizon (especially Chris!!!!) made the experience one of the best I've had amongst Verizon stores. He took time to make sure my screen case was on right, and when there was a mixup with my understanding, he went above and beyond to ensure it worked. As a bonus, there was zero wait! read more

Todd at the Brookwood store in Birmingham, AL was fantastic. He was knowledgeable, friendly and helpful. Gave us his card and told us to contact him with any questions concerning our plan and phones. My husband and I were also impressed by the outgoing staff that assisted us before Todd wrapped up the sale. They all seemed welcoming and had positive attitudes. The Brookwood store in Birmingham knew what they were doing. Things actually went a lot smoother than my husband and I anticipated. They have a positive vibe there and things moved quickly and efficiently even though we were 3rd in line when we arrived. It took around 30min to choose our plan and set up our phones. The service is expensive in my opinion, but they do offer several service options. After being with Verizon for over a month, it has been WAAAAAAY better than Sprint and this location provided a pleasant experience when it comes to switching or getting a phone service. read more

Best experience I have had at a Verizon store. Courtney was my solutions specialist when my four year old phone died last week. She helped me find a new phone, back up my old phone, and got me in and out in no time! She was amazing. read more

Poor experience with staff today. I went in mulling a possible switch from iPhone to an Android phone. They were minimally helpful and seemed overall disinterested in selling me a phone. Was like pulling teeth to get details and good answers out of my attendant. They just seemed to be poorly trained and indifferent to my presence as a customer needing advice and insight. They knew very little about the products on the market. Would be nice if a bright, young, polite, well-mannered, eager, white person with an IQ above 100 worked there. read more