Horrible customer service. The women in there were literally all rude and acted like they didn't…read morewant to be there. No one greets you, instead just yell at you to check in at the kiosk. Will definitely not be back to this location.

Received outstanding service from Jens-Kristien Ferrier at the Hoover store with a phone issue that…read moreno one else was able to correct. He fixed it! Thank you!

Can we leave less than 1 star???…read more We had a neighbors tree fall across 1 simple internet line. We work from home. Explained the need for expedition. Was assured last Saturday they would come. It's Monday. No one in sight. We work 7 days a week from home. Thanks spectrum! Great service.

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KnownHost gets top marks!…read more I got so fed up with my Web hosting provider (who will go nameless) that I decided to switch the hosting of my websites, and I'm glad I did! After a careful, thorough search I settled on KnownHost, in part because it's fiercely independent, not part of a big conglomerate, and my experience has been stellar: * Migration was free, fast and efficient, even my tricky legacy apps. * Support has been outstanding, fast and responsive. * Performance has been spectacular. My websites have never been so fast! * Ownership means they prioritize customers, not shareholders. Bottom Line: Premium hosting at a reasonable price point, ideal for those who value quality over the lowest cost. Highly recommended.

KnownHost has been one of the most reliable hosting providers I've worked with. Servers are fast,…read morestable, and consistently outperform what I've seen from bigger "brand-name" hosts. What really sets them apart, though, is support responses come quickly, from real technicians who actually fix things instead of sending canned replies. Migration help was smooth, uptime has been rock-solid, and pricing is fair for the level of performance and service you get. If you need hosting that just works and a team that actually knows what they're doing, KnownHost delivers. Highly recommended.

I stopped by here a few days ago. I had an appointment, but they couldn't see me until about 15-20…read moreminutes pass my appointment time. This is the unfortunate norm at many businesses due to a labor shortage and the pandemic. I wanted to get a new iPhone, but the one I wanted (and several others) is on back order for almost a month. This was disappointing news, but not surprising. Many items are also experiencing shortages due to the chip issue that has been ongoing. The employees that assisted me were as helpful as they could be. I appreciate them wearing masks and maintaining social distance. Despite my visit not going as planned, I'd go back.

Verizon is terrible. My wife canceled her jet pack 60 days ago but they continue to bill. Had…read moreconfirmation number and still made to pay for 60 days. This location is worthless. Four trips to the store and multiple phone calls. This company functions much like the mafia. I am going to file a complaint to the Alabama Attorney General. Verizon of Alabama needs to be closed down. Avoid purchasing a jet pack or doing business with Verizon. They have gone to trash service, trash products and absolutely the worst poor customer service we have ever received from any cell phone company.

XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

They are our only option for high speed internet and a great example of why companies should not…read morehave a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company.

I had two separate experiences at this location. The first was when I came in to pick up new…read moreequipment, and the second was when I returned old equipment. Overall, the store itself is very clean, bright, and welcoming. During my first visit, the employee assisting me used a word that is considered very offensive to the IDD community. It was not directed at me and seemed to be said casually, but I felt it was important to address it. I asked her if that was indeed what I had heard, and it became clear that she did not realize the term was offensive. I took that moment to kindly explain why the word is harmful not only to individuals with IDD, but also to their families and the community as a whole. She appeared genuinely unaware and did acknowledge the mistake and corrected herself. I am not naming her because my intention is not to jeopardize someone's job. It truly seemed to be a lack of understanding rather than malice. On my second visit to return the equipment, I was helped by Tungi. She was professional, kind, and efficient, and the return process was quick and easy. Overall, I would recommend this store. While the first experience was unfortunate, it also felt like an opportunity for education and growth. My second visit was very positive, and the store itself remains a welcoming and well maintained space.

Tam provided outstanding customer service. She was patient, kind, and very knowledgeable. She made…read moresure all my questions were answered and went above and beyond to help me. Employees like her make a big difference, and I truly appreciate her help.

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

I had a wonderful conversation with a CSR, named Ka'Mya, that made being a new Spectrum customer…read moreeasy. Thank you so very much Ka'Mya for being so knowledgeable and patient. You should be rewarded for your excellence.

The gentlemen who helped me absolutely changed the course of my day. After an enraging customer…read moreservice call to spectrum HQ, the power of human connection and productivity shined through. He resolved my issue with calmness and composure I didn't know could be displayed in times like these. A hero walks amongst these walls