I've been using Spectrum Cable for years. You do have to stay on top of your bill to keep cost…read morefairly reasonable. They will gradually raise the price on you. I do love the NO contracts for anything they offer. This store location I have been to 3-4 times to ask questions and swap over to their phone coverage. I have had GREAT customer service but I will say they need to stay on top of how many employees are there to help customers. Headed there now to see about a new phone. Time to give up the 8. Yep, I still use an 8 b/c I don't need the latest greatest bells & whistles. Ditto everything above for our updating our phones at the store site. Only challenge was Spectrum. Since we don't update or buy from Spectrum they couldn't do it in the store. They want to make sure it's me so I had to fill more info out on line. Extra security IDK but it's a hassle.

Constantly have outages; extremely expensive; poor service; poor website; have to go to store to…read moreget certain services. Every time they buy out another provider, they get worse. They can't handle the business they have.

I had two separate experiences at this location. The first was when I came in to pick up new…read moreequipment, and the second was when I returned old equipment. Overall, the store itself is very clean, bright, and welcoming. During my first visit, the employee assisting me used a word that is considered very offensive to the IDD community. It was not directed at me and seemed to be said casually, but I felt it was important to address it. I asked her if that was indeed what I had heard, and it became clear that she did not realize the term was offensive. I took that moment to kindly explain why the word is harmful not only to individuals with IDD, but also to their families and the community as a whole. She appeared genuinely unaware and did acknowledge the mistake and corrected herself. I am not naming her because my intention is not to jeopardize someone's job. It truly seemed to be a lack of understanding rather than malice. On my second visit to return the equipment, I was helped by Tungi. She was professional, kind, and efficient, and the return process was quick and easy. Overall, I would recommend this store. While the first experience was unfortunate, it also felt like an opportunity for education and growth. My second visit was very positive, and the store itself remains a welcoming and well maintained space.

Constantly have outages; extremely expensive; poor service; poor website; have to go to store to…read moreget certain services. Every time they buy out another provider, they get worse. They can't handle the business they have.

I don't understand why ION goes off the air EVERY night in my area. Those around me that have…read moresattelite have no problem with their programming of ION...so that means it is Comcast!!! I have called....no difference!

XFINITY is by far the worst customer experience I have ever encountered…read more My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization.

Constantly have outages; extremely expensive; poor service; poor website; have to go to store to…read moreget certain services. Every time they buy out another provider, they get worse. They can't handle the business they have.

Can we leave less than 1 star???…read more We had a neighbors tree fall across 1 simple internet line. We work from home. Explained the need for expedition. Was assured last Saturday they would come. It's Monday. No one in sight. We work 7 days a week from home. Thanks spectrum! Great service.

The Gardendale office is a damn joke!!! Go in to just drop off a payment and it takes 45 minutes…read moreto an hour... but yet there are 3 or 4 (supposedly) workers there. WTH is wrong with this picture? Wish I had another cable choice; I would definitely change! I know a lot of people that would

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

The front line guys can be pretty dumb, but I got a supervisor who gave me my SEC network back and…read morea credit. Charter sucks

Direct TV is either unable to operate as a business or they are trying to cheat their clients-…read moreespecially the elderly. They will sign you up for autopay if they have your credit card but without telling you and if you sign up for autopay through your checking account, then each month it gets pushed back again so they can create missed payments and charge late fees. My elderly mom has to check her accounts on a regular basis and make multiple phone calls to Direct TV because they can't seem to operate and manage their billing. Each payment cycle is a mess at their end. It is either poorly run or shady. Either way, they cannot be trusted.

I had a wonderful conversation with a CSR, named Ka'Mya, that made being a new Spectrum customer…read moreeasy. Thank you so very much Ka'Mya for being so knowledgeable and patient. You should be rewarded for your excellence.

The gentlemen who helped me absolutely changed the course of my day. After an enraging customer…read moreservice call to spectrum HQ, the power of human connection and productivity shined through. He resolved my issue with calmness and composure I didn't know could be displayed in times like these. A hero walks amongst these walls

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service. Our internet has been out for 48 hrs with no one to come out and help. Whole…read moreneighborhood.