I've been using Spectrum Cable for years. You do have to stay on top of your bill to keep cost fairly reasonable. They will gradually raise the price on you. I do love the NO contracts for anything they offer. This store location I have been to 3-4 times to ask questions and swap over to their phone coverage. I have had GREAT customer service but I will say they need to stay on top of how many employees are there to help customers. Headed there now to see about a new phone. Time to give up the 8. Yep, I still use an 8 b/c I don't need the latest greatest bells & whistles. Ditto everything above for our updating our phones at the store site. Only challenge was Spectrum. Since we don't update or buy from Spectrum they couldn't do it in the store. They want to make sure it's me so I had to fill more info out on line. Extra security IDK but it's a hassle. read more

Horrible customer service. The women in there were literally all rude and acted like they didn't want to be there. No one greets you, instead just yell at you to check in at the kiosk. Will definitely not be back to this location. read more

Received outstanding service from Jens-Kristien Ferrier at the Hoover store with a phone issue that no one else was able to correct. He fixed it! Thank you! read more

I was in this store on yesterday to return equipment because I've switched to one of Spectrum's competitors for internet service. When you walk in, there is a kiosk for you to sign in. There are electric signs posted in the store that show you what number you are on the list. There were at least 8 or 9 other customers in the store. Some of the people were getting restless from having to wait for assistance. There were only two people working in the store when I went around 5:20 PM CST. The impatience of others worked out in my favor because with them leaving, my place on the list to be seen moved up. It did take about 45 minutes for my name to be called. However, returning the equipment was easy and the gentleman that helped me was polite. I'm not 100% sure, but it would probably be better to go here around the time they first open instead of catching the after work rush in the afternoon/evening. read more

This store has staffing and management challenges IMHO. I'm here at Noon on Sunday since the SIM card I was sent is defective and is blocking my wife's port from Verizon to Spectrum. 2 employees didn't show up for work by Noon on this 22nd day of May while the 1 employee who did arrive on time is NOT allowed to open by herself. That's the right decision for safety. HOWEVER when she called her management and said noone else showed for work, she was told to tell the 4 customers waiting that "the store will open" when management tells her the arrival of other staff to help with customers. All other customers waiting have left except me and 3 other customers have arrived and I've told them the message that the employee shared with us. We all know staffing is harder today while this I is area very little if any s depth to their backup strength or that the local manager makes the effort to come in until or in place of staff. Are prices discounted at the expense and peril of adequate customer services? I'm going to wait 1 hour to see if they open as the only other Spectrum store is 10 miles away. read more

This is and was my worst fear! Now that they sell phone it is taking forever to get anything done. I have waiting in line foreeeeeeeever behind people with phone issues. I was a retail store manager with TMobile for 10 years and I can tell you it's only going to get worse. read more

Spectrum - Television Service Providers Near Me - Hoover, Alabama

I've nearly lost hope in the human species' ability to think rationally. The arbitrary rules that businesses are making up for Covid is just too much. Only two (though the sign says "three") customers allowed in the store at a time. The rest are left to stand out in the elements, be it heat or rain. I guess you could wait in your car, but then you can't get in the ever-growing line. This store is plenty big enough for people to socially distance inside. Everyone knows that anything to do with cable/internet, etc is never "quick". Especially with TWO employees working. Making people wait outside with no awning or covering of any kind is horrible customer service. read more

Spectrum - Giant store, two employees working, "two people" allowed in at a time, the rest left to wait out in the sun. - Television Service Providers Near Me - Hoover, Alabama

Do not visit this location during Holiday Hours they are not open!!!!!!! Sunday I had an opportunity to visit Spectrum Hoover location. On the door holiday hours stated that they open at 10:00AM. There were four of us standing outside for about twenty minutes could not understand why they were not open. We could visually see the employees inside. Finally Richard Seagle comes to the door and advise us that they open at 12 and was not honoring the holiday hours. He also advised us to go to the Hewytown location, they were open. That location is 25 minutes away. Why post Holiday Hours if your not go to honor them. This is clearly bad customer service. read more

I would give 0 stars if I could. Firstly I did the buy back and sent in my old iPhone 6s for credit for a newer phone. Got a style 6. The sales person said if I finance the phone though could have easily paid in full. I was to get 100$ for my old phone. Well. Found out later that they give 100 dollars over 12 months. Not lump some. I called customer service And manager James was rude and argued. Some manager. read more

I have Spectrum for landline telephone, cable tv and home internet service. My biggest impression is that all services are unreliable. My telephone is dead and my internet is very spotty and slow. The cable tv is a bit better but also spotty. When watching a streaming service I get the little spinning circle way to often. Very disappointed. read more

I came here for a very simple purpose. To return a cable box and remote. But because Spectrum has decided to get into the cell phone and Apple TV business I had to spend an hour of my life waiting... to drop a cable box off. Something that should take all of 10 minutes this is pathetic!!! They have 6 counters for people to work and 1.5 works because the older lady couldn't do ANYTHING without help. ANYTHING! I think that there should be a better way to utilize this new location. Hire some help!!! Make drop offs easily accessible!!!! Something. Anything! Although the new location is nice, this is by far the worse customer service setup u have ever seen! Then the 1.5 workers had ZERO sense of urgency. read more

Very helpful with my switch over from another service company to Spectrum. Had to order my phone but it came in quickly. I'm a business owner and I think people who commented negatively should be a little more respectful and patient. At this time many business are dealing with employees shortages along with other issues after the pandemic. Let's all be more patient and understanding. Getting mad and venting with negative reviews gives you a bad feeling inside yourself 10 fold. read more

Spectrum refuses to service my home as a residence. They want to charge me the Commercial Rates not the consumer rates. They are trying to take my money for commercial services and this is my home. DO NOT USE SPECTRUM read more

Terrible location. Not only are they difficult but don't advertise that you are open until 8pm online when you close a 6pm. Clowns.

My wife and I were moving to new home to downsize and were reasonably happy with Spectrum wi fi and Tv except it was too expensive. We called to order same Spectrum service at new home. We are both older (77 and 71)and both have hearing deficiencies. Salesman kept trying to sell us Apple TV. We told him we already had one, did not like it and hadn't used it in over two years plus we didn't need it because we have a Smart TV and do our streaming with that so NO THANKS, we did not want one. We were also considering switching our cell phones from Verizon to Spectrum because we had seen their ads indicating we could save a lot of money. Salesman said I would have to buy new phone due to age of my phone. I said if I have to get new one, I want IPhone 11. He said it would be less than $500 which sounded like a good price so I said ok. When the separate packages arrived, there was an IPhone SE (Not IPhone 11) which is a CHEAP phone. NOT what I ordered. The other package contained an Apple TV, but I had to open both packages to find out what they were. Due to Covid virus, they said we have to install them ourselves. We never used nor activated either of them since they were not what we ordered and we sent them back to where they came from. Note: my wife has an Apple Watch that she can make and receive calls on without her IPhone. When we deducted what we paid for that, Verizon was approx same price, so there were No Savings so we didn't switch. After three or four days I finally got wi fi installed, then ordered cable box from Specrum, which was all we wanted for TV. Cable box arrived and It took two or three days to get that set up, only to find it was not equipped with red eye like the one at our previous home and therefore would not work with our existing cabinet. I was told that I would have to drive to closest Spectrum Store, (90 minute round trip)could not call them because they don't list a phone #, but IF THEY HAVE ONE WITH RED EYE, I could swap it out. If they don't have one, I just have to keep driving over there, until they get one in. Can you imagine such a business model? At that time I get a huge bill and was told that since I opened the Apple TV(to see what it was) it was not returnable(but they have the Apple TV). Also they had put the IPhone SE through a 3D X-ray machine and could see some tiny scratches so I had to pay full price for the phone too(and they have the iPhone too). We did not use or even activate the phone and did not drop it, so can only assume the scratches were there when we received it, but we didn't have a 3D X-ray machine to see them. I called Spectrum and raised Holy Hell and after 6 or 7 phone calls got the bill reduced to $135 even though I was told three different times the bill would be zero. I told them that if they hadn't sent the wrong products, none of it would have happened and I don't even have the products(and don't want them) and I am not going to pay for them. They had offered a 30 day money back guarantee, so I took all the equipment back to Store and asked for my money back. Just received a bill from collection agency, so stay tuned. Tomorrow I am writing my Senator and Congressman and filing complaints with the Better Business Bureau and the State Consumer Protection Agency. No wonder Apple stock has gone up so much. They make it nearly impossible to return any thing. Apple makes some good products, but Apple TV is not one of them. Spectrum was terrible to deal with. Avoid them if at all possible, especially when it comes to Apple products. read more