Direct TV is either unable to operate as a business or they are trying to cheat their clients- especially the elderly. They will sign you up for autopay if they have your credit card but without telling you and if you sign up for autopay through your checking account, then each month it gets pushed back again so they can create missed payments and charge late fees. My elderly mom has to check her accounts on a regular basis and make multiple phone calls to Direct TV because they can't seem to operate and manage their billing. Each payment cycle is a mess at their end. It is either poorly run or shady. Either way, they cannot be trusted. read more

Do you want a satellite company that lies to you? Then sign up with direct tv. I have been a customer for about 15 years. I called back in September to see if I can get my bill lowered as I had a massive increase in my bill. About $65 increase. I called customer service who transferred me to the loyalty department. When I got to the loyalty department, the gentleman I spoke to back in September told me he can get my bill down from $188 to $133. He told me my price would be fixed at that price for 12 months. Well 2 months later, which is today, I get my bill in the mail and notice my bill went up $10. So here I go again contacting customer service and I spoke to someone named Tina. Tina told me that there was an overall increase in charges for everyone of $10. Remind you, they just had a huge increase 2 months ago! So I told her I have been a customer for 15 years and I don't think it's okay to have your company lie to customers and tell them their bill is fixed at $133 for 12 months if they are going to just increase it. So she transferred me to the loyalty department and I spoke to someone named Trent. This guy was absolutely terrible! He told me there is nothing he could do besides offer me a $200 Visa card, which won't be dispersed to me for 60 days! How the hell does that help me?? First of all, 60 days is so far away; second of all, my bill still won't go back to where it was, even though I was promised this fixed monthly payment 2 months ago! So I told them I will consider canceling my service with them. And he was quick to sign me up to cancel. Did not even apologize that I was lied to by HIS company. I told him I wanted to speak to a manager and he told me "there is no reason to speak to a manager as they would only offer the same thing I just offered you, the $200 visa gift card." He wouldn't even put the manager on the phone and he was so quick to cancel my service. Last time when I called back in September, once they heard I would cancel, they worked very very hard to get me what I needed. This time, not so much. I will be canceling and will be letting my entire family who has direct tv that they should cancel too. Stay away from direct tv. They will just steal your money and lie. read more

the tv dish was working fine until the technicians came out to do some work on the dish. they broke it and didn't bother to say anything; they just left. awful customer service said they would call back and they never did. directv SUCKS read more

Customer service is lacking. You have to call for everything. It works, but overall I'm not a huge fan...

If I could leave 0 stars I would. The service changes price with no advanced warning, it constantly freezes and/or disconnects. When it unfreezes you missed however much of the program you were watching. To cancel you need an act of God. We moved and there was no internet, we were told at least a month for a provider to get to use so tried to cancel. It took about 12 calls, the chat app and I was still charged. The rep tried to tell me I was watching my TV in my home in Alabama, too bad for her we had been in Florida for a month. Then I was told to just watch it on my phone until I got service because they refused to cancel. Finally got my bank involved and they refunded the charge only to have Directv block my access to their site and then contest the charge with the bank. Since I couldn't provide details of the chats with reps I had to repay them. Worst company I have ever dealt with, and they still call me to ask if I want them back! read more

A Directtv dish was mounted on a home I recently bought. An inspection revealed the installation called the roof to leak and caused water damage to the roof and soffit. DirectTV is not willing to remove the dish. I spoke to a manager and was told they only put them up but do not take them down. I explained I only wanted them to remove the DIRECTTV dish so I can have the damage fixed but they are not willing to do anything about it. Now I'm considering hiring an attorney to have them not only remove the dish but pay for damages it caused. They get an F- read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

so not cool! bill due 7/25, on 7/26 I get a "suspension" letter.... ok, I got it. Just know I will tell everybody I can. By the way they no longer have CBS with the Direct tv and At&t crap they are offering. I suggest finding another provider if all possible. Being ONE day late and they wouldn't talk to me on the phone until I paid my bill, WOW! I will not ever recommend this to anyone, like ever! I see the other reviews, maybe you should check them out an take notes. Don't depend on your tv in bad weather, first wind blows, its out read more

Worst possible service ever. We have been without tv since Friday and their "tech" guy unhooked our hdmi cord and put on a svideo cable because their hdmi aslot on the directv box didnt work...so instead of doing his job and changing out the box he did that which only lasted an hr..we are still trying to get a tech out here to fix it..can not WAIT til our contract is up so we can dump this awful worthless company read more

Wrote about them with my U verse service. They offer you free channels and if in 30 days you dont call and cancel, they charge you. I have been charged incorrectly several times, it is a mess...would not suggest att or Direct TV for anyone. My year contract just expired and I noticed my bill jumped from 112 to 192....It feels like a shady deal to me! read more

Unbelievably terrible service. 60 minutes spent trying to rectify a billing error. They double billed me for an early termination fee. $520 immediately was put onto my credit card account. Amazes me how they are unable to credit your credit card immediately. 21-30 days later I will get visa gift card. What a joke. borderline financial fraud. Maybe a class action suit is needed to make them change their practice of fraud. read more

The front line guys can be pretty dumb, but I got a supervisor who gave me my SEC network back and a credit. Charter sucks

i would say the public needs to think twice and long and hard about using this services, i have at&t directtv for about a little over a year and i'm totally starting to regret activating this services from at&t the customer services is a horror story the customer services is totally crooked this customer i called on 4/28/19 and i was put on hold for a total of 40 minutes because i ask to speak to a supervisor because i refuse to pay for two remotes (keep in mind i'm already paying a monthly protection services to receive remotes if any go's bad) she was asking me to pay $30 for remotes that I've had already paid for and is paying for by way again of services protection plan for anything go's wrong with either remote. this action the customer services was trying to get me to pay is no less than a scam. read more

On 07/03/15, I called to enroll in DirectTV. My wife and I have just moved into a new house so I called asking for a bundle with TV, Internet, and Phone. The name of this sales rep was Melissa and her employee ID is 8067039. She told me that because AT&T is not available in my area, they were able to bundle with Comcast as far as Internet and Phone. I repeatedly asked Melissa to confirm that this bundle was correct. She quoted me for $69 dollars in total for all three. I confirmed with her at least 4 times that the $69 price was for the bundle of TV, Internet, and Phone with schedule delivery of today 07/11/15. On 07/06/15, I called DirectTV again to verify that my bundle included Internet and phone through Comcast. The sales rep said yes and even stated it was notated on the account that Comcast was part of the bundle. The sales rep confirmed all three would be delivered today. Today, 07/11/15, the technician arrives and begins to install DirectTV. In the middle of the installation he asks me when my internet was going to be installed. I told him that I thought it was today. I called DirectTV customer service and spoke to David, Employee number 404069. All of a sudden, David says there is no bundle on my account. I told him that I spoke to two different sales reps and they both told me there was a bundle on my account. He said there was no bundles available in my area. After explaining to him that this was not right multiple times, I asked for his manager. His manager's name is Keisha employee number 452922. She said that there was nothing that she could do. She said reiterated that there was no bundles in my area EVEN THOUGH, two different sales reps confirmed that I had received a bundle deal less than a week earlier. Feeling very frustrated, I asked to cancel the service. I asked to get the $21.95 delivery fee refunded and Keisha said I couldn't get a refund because the technician WHO WAS STILL IN MY HOUSE INSTALLING, already activated the account. She said that she runs that whole call center in Alabama but she could not override the charge. She said she doesn't report to anyone after I asked her to speak to someone above her. She said she just emailed the office of the president for DirectTV for me. But could not do anything else. She basically couldn't do anything being a supervisor really. A week after enrolling and spending over an hour and 20 minutes on the phone today... I have no tv, Internet, or phone. WORST CUSTOMER EXPERIENCE. STAY AWAY FROM DIRECT TV. There is a reason why they are getting sued by the Feds. read more

A 20+ year customer attempting to move TV/Internet service across town. Trees at new place upset process apparently, making satellite TV impossible. Said I needed to get u-verse. No less than 5 days and 30 calls later, they (from lowly agent to supervisor to customer retention manager) were so uncoordinated and ineffective, I dropped them entirely. Let's hope Spectrum employs 1 or 2 competent people. read more

On October 27th, 2011, I got Direct TV at my home. Before I signed up & was installed I ask many questions to an agent & he provided me with all the answers that he thought "I WANTED TO HEAR" but was not true. I wanted to be bundled with the TV, internet & telephone and was TOLD that I could be. He said NO PROBLEM!! I already had service for my internet & phone and was told that there would be NO problem in bundling the three services together so that I would only have one bill to pay a month. Plus, I was to receive a discount for bundling. After two months of service I was still getting two bills each month and no discount, one for Direct TV and the other for my internet and phone service. Knowing that this wasn't right, I called Direct TV to discuss this with someone and after talking with two agents and getting a run-around, one of them told me that I would have to call the company that I have internet and phone service with and tell them that I wanted to "sign up for intergrated service" which I did. The call resulted in me finding out that this company could not give me a bundle because I had had their services too long nor could I get a discount. However, the agent said that if I was a NEW customer that I would qualify. Upon learning this, I called Direct TV again & told them what I had learned. After several phone calls and getting upset because of the run-around I was getting, nothing was solved and I told them that if I was NOT under contract with them, I would have their service discontinued right then. I guess to try to appease me, a manager offered me a DISCOUNT of $5.00 a mont for three months and after three month to call back and they would see what else they could do for me. This was an insult to say the least because all that I wanted was a bundle package deal, my discount and just one bill a month for all three services. That is what I was promised!! I told them that the agent I first talked to had painted me a pretty picture that was NOT true and I had been mislead into believing that I would be bundled into a package deal. I feel this transaction was fraudulent and misrepesented and so therefore because of it I am very unhappy and upset. So, I am putting out a warning to anyone to "Look before you leap" and don't get taken like I was. read more