I am writing this on 1% phone battery charge as I walked in for a phone charger and was completely invisible to the staff. Not one of these clowns even bothered to look up, let alone help. It's like walking into a business of terrible service and laziness. Honestly, I'd probably get better service buying a phone off a street vendor. Just go to T-Mobile and avoid this place full of stank-face workers. Signed Boss & CEO read more

Do not trust them! I've been a customer for many, many years. I took a family member to AT&T & they gave me a great offer to upgrade my phones. "Trying" to be loyal, I took the offer to Verizon to see if they could beat it. They gave me a great deal only NONE of it was real. I waited there for HOURS while they changed my phones, etc. I've called Verizon MANY times & have spoken with many supervisors who promise to look into it & call me back, only they don't. My bill is hardly what they offered-$80 more. I've never been so disappointed & disgusted with their customer service. Go somewhere else!!!! They have NO loyalty read more

I Went in today to pay a bill. James was rude. His customer service was nonexistent. Very blunt and provided no explanation on the questions we were asking. A no with a good attitude and explanation is acceptable. I didn't appreciate his tone towards my mom or his demeanor. I simply wanted to pre-pay my mother's bill b/c she's been sick and I didn't want her to have to worry about it for the upcoming 3 mths as I stay 4 states away. I've done this before and it shows as a credit. When I asked if I could do it today he said no. I asked why and he said that's the way it is. I left and went to another location and was able to do it. read more

I walked into verizon , and sat down. I spoke with one of the employees and told him I was a customer. I sat down , and starting laughing. I looked over at a different employee to say I was there to receive customer service. She spoke to me inappropriately but said I could wait for service until after her three oclock appointment left. After that , I waited and the birmingham police department showed up. They politely asked me to step outside. I told them everything that I said in the store but they believed I had an outburst. The woman speaking on behalf of verizon said , I said things I did not. read more

my IPhone 13 has been giving me nothing but trouble!! I t want let me cal any 1800 numbers or family members. I will never get another one again! The sign said open but the the door is locked! Worst experience I have ever had!!! read more

this is the way to deal with cellular devices, experienced and friendly assistance ( not the glaring down at how illiterate in phone tech that some stores where I have gone to ask iphone questions) and problem solving efforts to get to the root of what I needed----because I had no idea. This is great, and the only place to go. Great training, good customer patience, helpful and someone I trust. Thank you read more

Amazing customer service. Caring, thoughtful, and understanding. Also got me in and out so fast. Made it super easy for me. Highly recommend this location. read more

Amy McCoy and Kourtney See were both amazingly helpful! Above and beyond!

Hunter at Cellular Sales was just great. Super sharp young man with skills in technology as well as appropriate service. I appreciated that. The process was efficient, location is convenient and I am rockin with my new phone. Pleased. BP read more

The people were very nice. There were 4 customers and 2 employees. I was in the store 40 minutes trying to pay my bill. It feels like the company just hopes you'll leave instead of waiting. read more

Gena Helton at the Hwy. 280 worked tireless to get me a deal that I liked. Also, real hours working with my phone, in order for it to meet specifications for credit. Thank you Gina!~ read more

I had a great experience at Verizon. Brandon was very helpful in helping me set up a new account.

Purchasing a $1000 IPhone X. Absolutely no help transferring data from IPhone 6S or setting up new phone. Can't get basic stuff to transfer and their response is "we can't help with that"!! Seriously?! read more

After getting the "brush-off" from the Summit Verizon Store, my daughter went to this store and received excellent customer service!!!